Quinnell House

77 Quinnell Drive, Hailsham BN27 1QN
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9.6 66 Reviews
  • Quinnell House, Hailsham
Quinnell House is an independent family run home that has family values and person-centred care at its core. The team take an holistic approach to delivering care and incorporate this into their ethos of care. Staff are dedicated members of the Quinnell family. They look after each reach resident with dignity, respect, care and compassion.

At Quinnel House, they understand it can be a difficult decision to take the first step to move into a care home. They will offer you support and information to help you make an informed decision.

They can tailor-make your stay for long term care, respite or day visits.

All bedrooms are en suite. Each room is fully furnished and fitted with a TV point. An emergency call system is installed in every room for residents to alert staff if required at any time of the day or night.

Onsite facilities include: Hair Salon & Nail Bar, Communal Lounge & Dining Room, small cosy Lounges for one to one chats and a homely Visiting Hub when family & friends come to call. Along with a dedicated Sensory Room.

The dedicated staff deliver activities suited to each individual's needs. They believe in active and stimulating activities that allow both the mind and body to remain active.

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Care Provided by Quinnell House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 56 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Bamford Care Homes Ltd
  • Person in charge
  • Gloria Valencia-Ruiz (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Quinnell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,280 – £1,350
    • Self-Funded Residential Dementia Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • Our fees are subject to assessment and client dependency and need
  • (these prices are only a guideline, please contact Quinnell House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Quinnell House Reviews (66)

Total of 66, showing 21-40
9.6

Quinnell House has a Review Score of 9.6 (9.562) out of 10, based on 19 reviews in the last 2 years. Over all time Quinnell House has 66 reviews.

Overall Experience

  • 47
  • 16
  • 1
  • 1
  • 1

Date Published

66
1
3
19
47

Review from S H (Wife of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

As soon as my husband arrived, noticed how mucky the bedding was, the sheet was split with hairs stuck in. Pillows unusable. Dirty bed cover. Had to go out and purchase all new bedding. Husband left quite a while just sitting. No exercise programme was noticed. He had several falls whilst there. Very
expensive home for what is provided. One time food from a dish was scraped into the bin in the room, smelling the room out.

Reply from Bianca Wilson, Home Manager at Quinnell House

Thank you for taking the time to bring your experience to our attention. Our aim is to provide the best possible care to those we support and it is something we take very seriously. This review seems very out of character for us as a home, but we do encourage families to speak to the manager as most things can be resolved before it becomes an issue. Unfortunately, there are times when a person's needs change and behave out of character after discharge from hospital. Especially when living with dementia. I believe my team did explain the food in the bin and said we will encourage your husband to eat in communal areas. We also cannot mitigate falls but can put strategies in place to prevent the impact of them.
We don't have a record of any formal complaints made by yourself in the time your husband was here for respite. This makes it difficult to rectify a situation. Again we do apologise and strive to learn form this and move forward.


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Review from Peter J (Son of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was looked after very well for 5 years. The staff understood her needs and supported us when we struggled. Her room was her sanctuary and the staff made sure she always had her bits that made her happy around her. She was free to roam about the home and all the staff in every department always stopped
to have a chat. This is person-centred care.

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Review from V C (Daughter of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot recommend a better home. We are always welcomed with a smile and my dad loves being here. The staff make sure he is not lonely and is always fed well! We toured the home when we came in for the show around and it was nice and clean.

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Review from Pam G (Sister-in-law of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care the resident has received during their stay. I have only visited in 'the hub', so have only seen limited areas of the home. The resident appears very happy and relaxed and relates well to the staff.

Reply from Bianca Wilson, Home Manager at Quinnell House

Thank you so much for your review! Hopefully in the very near future we can allow access to all areas of the home!


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Review from Stacey L (Daughter-in-law of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to this amazing staff team! They really care. The staff in the home is friendly and welcoming. It’s nice to see the freedom they offer everyone who lives here. Nothing is ever too much and they always try to include my mother-in-law in activity in some way even when she doesn’t want
to.

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Review from S S (Granddaughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not ask for better care! The effort they have gone to to make Christmas memorable surpasses expectations! The activities offered keeps everyone engaged we have weekly updates and the home is friendly and accessible. The staff always have time.

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Review from J B (Friend of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are great! Even with tricky customers, they take it all in their stride. The home is clean and smells nice. Everyone is so friendly and kind. We as a family, felt that was what won us over, was their kindness.

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Review from Christine J (Daughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been lucky enough to be part of the Quinnell house family for the last 4 years. I can’t thank the staff enough for the love and care and compassion they have for my mum. We could not have chosen a better home.

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Review from Maria S (Granddaughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed emergency help with Gran. The home could not have been more helpful from the moment we walked through the door. Gran is so happy here. We could not have made a better choice. It’s not a big name home but a big heart home.

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Review from Jane L (Granddaughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a beautiful, homely home. The staff are so supportive, and the whole team has always got time to help. The home is clean, and my relative is well cared for. You can see that the staff love their job. We looked at some of the bigger name homes, but at this home, a resident is not a number but
a person.

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Review from Ryan A (Son of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very supportive. The goal is to support and look after the residents' needs and they come first. They ask the resident what they want and we felt that was very important. The home is friendly, clean and goes above and beyond to help. The staff are helpful and clearly enjoy working here.

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Review from J H (Wife of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quinnell House was a good care home for my husband who had advanced dementia. His behaviour could be challenging. He had enjoyed an outdoors life and was able to go outside into the courtyard garden whenever he wished and walk around the long corridors. The canteen-style dining room suited him and the
staff were very approachable and friendly.

Reply from Karen Smith, Admin at Quinnell House

Thank you for the lovely review. It was an honour to support both you and your husband through this difficult time.


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Review from Kirsty (Friend of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quinnell House is an extremely warm, welcoming and friendly home. It is clean and tidy and the residents well presented. The atmosphere is always happy, relaxed and from what I have seen the staff go the extra mile to really 'care' for the residents. Be this a chat and hold of the hand to fetching that
extra cup of tea and biscuit. The staff are always smiling and really genuine, nothing is too much trouble. My friend's room is clean, tidy and presentable with his personal items making it feel homely. The food looks inviting, varied and plentiful. There is a staff team of regular carers which is nice as it gives a more personal feel and the manager is very friendly and approachable. Activities happen throughout the day offering a nice range to suit individuals. I always feel welcomed, be that on a Facetime call, phone call or face to face visit with my friend and in these hard times Quinnell has always made sure I can keep in contact with my friend.

Reply from Bianca Wilson, Home Manager at Quinnell House

Thank you so much for the lovely review! Will be sure to pass this on to the staff team!


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Review from Adam S (Son of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quinnell House cared for my father throughout the last years of his life. I can't speak highly enough of the warm and caring attitude that every member of the care team displayed throughout his time there and it was a great comfort to me to know that he was being looked after so well. I feel the staff
at Quinnell House take a very personal approach to ensuring that their residents are treated with dignity and respect and ensure that they take an active interest in getting to know their residents' personality and life history. It always seemed to me that they really view everyone in their care as people, not just as a job, which is of great support to the residents and their family. During the Covid-19 pandemic, the home was extremely vigilant in maintaining hygiene and safety protocols and went a whole year before suffering from any infiltration of Covid into the home, which, given that the virus was extremely widespread and transmissible is an extraordinary achievement.

Reply from Bianca Wilson, Home Manager at Quinnell House

Thank you so much for your lovely review. We as a staff team always aim to give individual care to each resident and it makes us so happy to know we have achieved our goal.


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Review from T D (Son of Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good service and competent, caring staff.

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Review from C J (Daughter of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have little to compare this home too, I can only guess if others are better or worse. However, the home is always warm, clean and tidy. The residents appear well kept tidy and in clean cloths. During the day it would appear that there are activities to try and keep them engaged. Many staff appear
excellent though some perhaps not quite so committed -hence the rating "good" below as an average.

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Review from Sarah J (Friend of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my Friend who resides here often. I am always happy with the atmosphere of the home. It is clean and inviting. If you ask for something staff will do their best to help. We enjoy visiting and enjoy Seeing the happiness of this unique home. Could not fault them.

Reply from Bianca Wilson, Home Manager at Quinnell House

Thank you very much for your very positive feedback. We appreciate it and will be passing it on to our staff.
Bianca.


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Review from S D (Wife of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive before my first visit, having been in some care homes as a visitor and agency staff. I was impressed from the first visit and my opinion hasn't changed.
The home is lovely and clean.
The staff are so friendly and caring. It makes a lovely, happy, relaxed atmosphere, which I think
helps the residents to feel secure and happy. I think it is a first-class establishment.

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Review from H R (Husband of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care and attention provided at Quinnell House. I am sure my husband feels it is his home. The staff are very caring and it is a very happy place. The food is excellent and plentiful.

Reply from Bianca Wilson, Home Manager at Quinnell House

Thank you for your lovely feedback! We aim in making Quinnell House a home from home.


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Review from Janine N (Mother of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Quinnell House as a care home. I find the staff professional, extremely helpful and friendly. Very comforting to know that Quinnell House takes good care of our loved ones.

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Current Review Score: 9.6 (9.562)

Overview of Review Score

The Review Score of 9.6 (9.562) out of 10 for Quinnell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.562 for Quinnell House is calculated as follows: ( (162 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 226 Ratings = 4.562

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Quinnell House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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