Quinnell House

77 Quinnell Drive, Hailsham BN27 1QN
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9.6 66 Reviews
  • Quinnell House, Hailsham
Quinnell House is an independent family run home that has family values and person-centred care at its core. The team take an holistic approach to delivering care and incorporate this into their ethos of care. Staff are dedicated members of the Quinnell family. They look after each reach resident with dignity, respect, care and compassion.

At Quinnel House, they understand it can be a difficult decision to take the first step to move into a care home. They will offer you support and information to help you make an informed decision.

They can tailor-make your stay for long term care, respite or day visits.

All bedrooms are en suite. Each room is fully furnished and fitted with a TV point. An emergency call system is installed in every room for residents to alert staff if required at any time of the day or night.

Onsite facilities include: Hair Salon & Nail Bar, Communal Lounge & Dining Room, small cosy Lounges for one to one chats and a homely Visiting Hub when family & friends come to call. Along with a dedicated Sensory Room.

The dedicated staff deliver activities suited to each individual's needs. They believe in active and stimulating activities that allow both the mind and body to remain active.

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Care Provided by Quinnell House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 56 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Bamford Care Homes Ltd
  • Person in charge
  • Gloria Valencia-Ruiz (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014
    • Number of floors: 2

Funding & Fees Guide for Quinnell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,280 – £1,350
    • Self-Funded Residential Dementia Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300

  • Our fees are subject to assessment and client dependency and need
  • (these prices are only a guideline, please contact Quinnell House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Quinnell House Reviews (66)

Total of 66, showing 61-66
9.6

Quinnell House has a Review Score of 9.6 (9.562) out of 10, based on 19 reviews in the last 2 years. Over all time Quinnell House has 66 reviews.

Overall Experience

  • 47
  • 16
  • 1
  • 1
  • 1

Date Published

66
1
3
19
47

Review from Sallyann C (Daughter of Resident) published on 22 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has only been at Quinnell House for almost a month but I cannot praise the staff and manager highly enough! They are genuine, respectful and so kind. It's been an incredibly hard few months but since being there, dad's state of mind and sleeping have improved considerably. It's still hard saying
goodbye after each visit but we now have peace of mind knowing that dad is very well cared for and looked after. They all do an amazing job and we are incredibly grateful not only for the care they provide dad but the time they make for us also.

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Review from Wendy B (Daughter of Resident) published on 17 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was recently admitted to Quinnell House, after a very difficult couple of months when Dementia has taken its toll. The staff at Quinnell are amazing, they are kind ,compassionate understanding and always make time to talk to you. They look after their patients but also make time for families
which is so important. We had many reservations about care homes as had a horrible experience at a different home but Thank God for the manager and staff at Quinnell House. Dad is now calmer, coping a bit better and beginning to sleep. Seeing the difference that Quinnell House has made to dad reinforces that the treatment and care that he receives works. Visits are still very difficult and sometimes upsetting but the staff are really supportive and do everything they can to help.
Thank you to all staff involved in dad's care - you do a great job!

Reply from S. Duck, Manager at Quinnell House

Thank you for a lovely review, we aim to do our best to support both residents and their families.


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Review from Joseph D (Husband of Resident) published on 14 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run and staff are excellent.

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Review from A P (Friend of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend recently moved in for respite care. It was so nice to see her looking cared for and happy, the staff made me feel welcome when visiting.

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Review from Barry L (Son of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived here for 10 months and a new manager was employed last month. The manager is approachable and the staff are responding to her. The care staff have always been excellent.

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Review from Gwendoline F (Daughter of Resident) published on 24 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely home. The management and carers have been wonderful. The carers who looked after my mother at the end of her life were kind and compassionate, not only to Mum but to my whole family. I know my Mum was happy here and she was well cared for. I am eternally grateful for this.

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Current Review Score: 9.6 (9.562)

Overview of Review Score

The Review Score of 9.6 (9.562) out of 10 for Quinnell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.562 for Quinnell House is calculated as follows: ( (162 Excellents x 5) + (47 Goods x 4) + (5 Satisfactorys x 3) + (6 Poors x 2) + (6 Very Poors x 1) ) ÷ 226 Ratings = 4.562

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Quinnell House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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