High Broom Care Home

High Broom Road, Crowborough TN6 3SL
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9.8 55 Reviews
  • High Broom Care Home, Crowborough
High Broom Care Home is full of character with bedrooms that vary in shape and size but all are pleasant and well proportioned.

All residents have their own room, most are single rooms but some are suitable for use by couples. All rooms have TV and telephone points and a 24-hour on-call bell. Most rooms are en-suite and a centrally located lift provides easy access to the first and second floors.

High Broom has a number of close care cottages that are built around a pleasant courtyard and provide a little more space and greater independence, coupled with the peace of mind of knowing that help is near at hand.

High Broom has extensive gardens, set in 32 acres of parkland, which can be enjoyed by all. The gardens are regularly visited by a wide variety of birds as well as deer, badgers, foxes, squirrels and rabbits.

Ramps, handrails and plentiful seating mean that residents can enjoy these beautiful surroundings all year round.

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Care Provided by High Broom Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Owner
  • QH High Broom Ltd
  • Person in charge
  • Karen Theobald (Manager)
  • Admission Criteria
    • Local Authority and Private Funded
    • Ages 60+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for High Broom Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,900

  • Included in the weekly fee:
    Staff on duty 24/7
    Housekeeping & Laundry
    All meals
    Activities
    Heating
  • (these prices are only a guideline, please contact High Broom Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome anytime.


  • Parking

  • Ample parking for guests of the care home.


High Broom Care Home Reviews (55)

Total of 55, showing 1-20
9.8

High Broom Care Home has a Review Score of 9.8 (9.810) out of 10, based on 19 reviews in the last 2 years. Over all time High Broom Care Home has 55 reviews.

Overall Experience

  • 53
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Date Published

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Review from B S (Next of Kin) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are kind and patient with my relative and their needs which vary from day to day.
They are friendly and always make me feel welcome whenever I visit giving us the opportunity to go to a quiet area to talk with refreshments offered. I am confident that they can manage my relative with kindness
and patience day and night. This is a huge weight off my mind knowing they are well cared for.

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Review from Jayne M (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum thoroughly enjoys being in her new home and gets on very well with the staff. With her dementia, she stopped being happy but since being in the home she seems to be happy again.
My mother has recently been poorly. The lovely staff looked after her really well and were very good at keeping her
family up to date with her progress.

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Review from Phil B (Son of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked into High Broom Care Home, I was greeted by singing and was immediately impressed by the friendly, person-centred approach. Having visited numerous residential homes in my quest, I was struck by the dignity and respect shown to the residents, as well as their understanding of
each person's needs. The staff and management have the best interests of all residents in mind.
My father's condition is sadly degenerating, but the strong and genuine relationships I have built with the management and staff have allowed me to spend quality time with him, knowing that his care and dignity are maintained 24 hours a day. I feel free to spend as much time with my dad as I want and never feel like a burden. I have even become his representative during quiz games. The most important thing to me is my dad and maintaining his dignity. With the support of all the staff at High Broom, I find peace and comfort in achieving this. For that, I will always be eternally grateful.

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Review from Paul B (Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has now been in High Broom for nearly 18 months, and we can see the difference in him during this time. This is down to the care and support he receives from all the staff that work there. We have no concerns with the home and find the staff professional, hard working and friendly. If there
are any concerns, then the team contact us straight away and I feel we have a great relationship with the staff. There are plenty of activities for the residents and the food is good. We as a family, are pleased we choose High Broom Care Home.

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Review from J L (Daughter-in-law of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

High Broom is a lovely place - it has a warm, caring and homely atmosphere. Residents are treated with respect, and the emphasis is on what the resident wants/needs. The staff are excellent - friendly and efficient and the management team are very open, good communicators and innovative problem solvers.
We have great trust in High Broom and have never been let down. I wouldn't hesitate to recommend it, and frequently do!

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Review from Sheila B (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at High Broom for a year now and is extremely happy with her choice. Everyone on the staff has been very helpful and has been meeting her every need and request. She loves being in the countryside and being able to watch the wildlife from her window has been a great pleasure for her.
She appreciates being able to walk around the grounds too. Her only worry has been that she will get too fat as the food is so wonderful. On our arrival when visiting we are always greeted by a staff member and offered a drink (and a biscuit!) which is so very welcoming. The management are very approachable, efficient and easy to communicate with and I can't praise them highly enough.

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Review from Kathryn G (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into High Broom in February. We were lucky enough to get her into one of the cottages, suitable despite her dementia as they are secure and have a carer 24/7. The cottage is lovely, roomy and homely, and allowed her to bring more of her own belongings than if she just had a room. This helped
her feel at home straight away. She has a wonderful view of the lovely gardens from her sitting room, as well as her own private patio with flowerbeds. Brilliant for Mum as she was a keen gardener.
The staff are all really kind, friendly, efficient and really smiley which makes all the difference. They always have time for you and will do anything for you. This means that the atmosphere in the home is really happy and nurturing. The food is lovely, also varied; they make separate cakes for the diabetics at afternoon tea and are always careful to ensure that a good range of foods are given over the day. The twice daily activities are also fun and varied. We all feel it couldn't be better.

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Review from Richard R (Son of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always made to feel welcome when I visit my mother. The grounds are very pleasant for walking in, with my mother. She is very carefully monitored and kindly treated. There are plenty of activities on offer.

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Review from Barry H (Power of Attorney of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting our relative, we are always made to feel very welcome. He has always been as happy as he can be, always well looked after, clean clothes and tidy.
The choice of food is excellent including afternoon tea that relatives are encouraged to join.
If any problems occur the home deals with them
and informs promptly.
They have wonderful activities and try to encourage residents to participate without badgering.
The manager is excellent and is always available for a chat.
All in all, we have never had any reservation in choosing High Broom Care Home.

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Review from J N (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the level of care given to my mother. Her sight has deteriorated and she has significant sight loss. The manager liaised with the Association for the Blind and special lighting has been provided in her room and at the table for meals. All without any prompting by us,
her family.
The food is very good and you can really order whatever you like - even "off menu". My mother especially enjoys her breakfast and the afternoon teas.
The staff are lovely, extremely caring and empathetic towards the residents. This applies to everyone from the management to the carers, activities coordinators, cleaners, kitchen staff, and laundry staff.

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Review from Kate G (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was always opposed to 'going into a home' but following a bad fall, was forced to do so. We chose High Broom Care Home as it was one of the very few outstanding care homes in the area and it has been one of the best decisions we ever made. My mother is so happy there - is always praising the
staff who are just so kind and considerate, the food (which is extremely good and there is so much of it!) and the varied activities which she very much enjoys. High Broom thoroughly deserves its outstanding rating.

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Review from Wendy H (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always a pleasure to visit Mum at High Broom Care Home. We are always made to feel welcome and always offered refreshments on arrival.
The home is lovely and warm and often decorated with seasonal items which have been made in the arts and crafts sessions. The menus are varied and the food looks
and smells delicious.
There are always activities going on which keep the residents engaged.
The staff are always happy to chat on how Mum is getting on and everyone seems to love the work they do in caring for the residents.
The home is set in beautiful surroundings and is very well maintained.

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Review from John S (Son of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with High Broom Care Home. A wonderful care home. I have visited weekly for over a year and I am continually impressed by the visible care and compassion shown by all the staff. Furthermore, the many and varied activities offered to residents are exceptional.

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Review from L C (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at High Broom Care Home for almost four years. During that time, I have found the staff to be very kind and caring and they are extremely well-led by their excellent manager. High Broom is a very "homely" home and my mother is very content and settled there. Communications with
staff and manager are easy and any queries or problems are swiftly dealt with. I would definitely highly recommend High Broom.

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Review from T I (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been living at High Broom Care Home for several years. Over that time, they have become frailer both mentally and physically. The staff at High Broom have been imaginative and compassionate in caring for them as their needs have changed, treating them as individuals and making them as
comfortable and secure as possible. I am very happy to know that they are in such a caring, professional environment and trust the staff to act in their best interests.

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Review from K D (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother went to High Broom initially for respite for a month as she had a chest infection and mild dementia and we were struggling to meet her needs in her home. It was then decided that it would be safest for her to remain there.
High Broom is fabulous for residents who are able to be downstairs
and join in with the activities. So all started well, however, when, after a bout of Covid, her health and mind deteriorated and she didn’t want to leave her room we felt that she was rather ‘abandoned ‘ there. We understand she wasn’t easy as her dementia worsened, but she left there with severe dehydration, possible malnutrition and pressure sores. Her basic care needs were sadly not being met. Some of the staff are lovely, the food is very good (until it needs to be cut up for a resident) and I’m only writing this review so that others may be aware that if a resident is bed/room bound they may not receive the care and attention that they need.

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Review from Mary B (Sister of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We loved your home, had a walk around the grounds and activity centre, and went to the church service at 4 p.m. and they all loved it. My sister is in there for a month's respite care, she is blind and needs lots of help. The only thing she misses is her bath. If she ever needs to go into a home permanently
she will choose you! We can't wait for our next visit.

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Review from Tom G (Son of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hi, my mum has been at High Broom for about 2 years. The staff are very friendly,
I have no complaints whatsoever, apart from the observation that there's far too much Rhododendron ponticum in the gardens - I'm an ecologist, and it is invasive.

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Review from Simon P (Son of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at High Broom Care Home since November 2021. I am constantly grateful for the care she receives from every member of the staff and management of this wonderful home. I was recently invited to a relatives lunch and so experienced first hand the excellent quality of the food
and the professionality of the staff in action. The home is more than outstanding, I wish I could rate it more than 5 stars. Excellent communication comes from the weekly 'High Broom Herald' keeping all residents and relatives up to date with the news of what has been happening and of future events planned for entertainment/care.

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Review from Fiona S (Daughter of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just recently moved into High Brooms Care Home. She has settled in really well and this has been helped by her being well cared for by the friendly kind staff. The food is excellent and daily activities are keeping her stimulated and entertained which has improved her quality of life. As
a family, we can phone any time and visit easily and feel very welcome by the staff. We could not have chosen a better place for our mum to be.

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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for High Broom Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for High Broom Care Home is calculated as follows: ( (189 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 221 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for High Broom Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

No image found

Karen Theobald

Job Title: Home Manager

Karen is our Home Manager.


No image found

Ali Brooker

Job Title: Admin

Ali is our administrator.


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Wioleta Urbaniak

Job Title: Head of Care

Wioleta is our Head of Care.


Frequently Asked Questions about High Broom Care Home

What types of Care is High Broom Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does High Broom Care Home provide?

Palliative Care, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does High Broom Care Home have?

There are 38 Single Rooms.

What are the Facilities & Services at High Broom Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is High Broom Care Home to the centre of Crowborough?

1.4 mile(s) as the crow flies, distance by road may be significantly further.