High Broom Care Home

High Broom Road, Crowborough TN6 3SL
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9.8 55 Reviews
  • High Broom Care Home, Crowborough
High Broom Care Home is full of character with bedrooms that vary in shape and size but all are pleasant and well proportioned.

All residents have their own room, most are single rooms but some are suitable for use by couples. All rooms have TV and telephone points and a 24-hour on-call bell. Most rooms are en-suite and a centrally located lift provides easy access to the first and second floors.

High Broom has a number of close care cottages that are built around a pleasant courtyard and provide a little more space and greater independence, coupled with the peace of mind of knowing that help is near at hand.

High Broom has extensive gardens, set in 32 acres of parkland, which can be enjoyed by all. The gardens are regularly visited by a wide variety of birds as well as deer, badgers, foxes, squirrels and rabbits.

Ramps, handrails and plentiful seating mean that residents can enjoy these beautiful surroundings all year round.

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Care Provided by High Broom Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Owner
  • QH High Broom Ltd
  • Person in charge
  • Karen Theobald (Manager)
  • Admission Criteria
    • Local Authority and Private Funded
    • Ages 60+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017

Funding & Fees Guide for High Broom Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,900

  • Included in the weekly fee:
    Staff on duty 24/7
    Housekeeping & Laundry
    All meals
    Activities
    Heating
  • (these prices are only a guideline, please contact High Broom Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome anytime.


  • Parking

  • Ample parking for guests of the care home.


High Broom Care Home Reviews (55)

Total of 55, showing 21-40
9.8

High Broom Care Home has a Review Score of 9.8 (9.810) out of 10, based on 19 reviews in the last 2 years. Over all time High Broom Care Home has 55 reviews.

Overall Experience

  • 53
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Date Published

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Review from Michael B (Nephew of Resident) published on 29 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been in High Broom Care Home since September 2021 and is extremely happy. She did have some concerns about going into a home however, High Broom has made the transition from her own home to care, an absolute pleasure. Everyone is caring and nothing is too much trouble for any of the staff
who are always happy to help. I would not hesitate to recommend High Broom to anyone considering going into care.

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Review from S P (Son of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very positive outlook for the future. Made to feel at home.
As a non resident I have confidence my mother will be cared for and looked after which is a great relief to me.
I know my mother has put on weight which was a concern this also tends to show a contented situation.

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Review from Graham T (Nephew of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved to High Broom in June 2021. He was previously at another care home but was terribly unhappy and deteriorating before our eyes. A friend recommended High Broom and we are so pleased that they did.
High Broom is a beautiful grand house and when you walk in the homely atmosphere makes you
feel so welcome. All of the staff at High Broom are caring, welcoming and friendly and I now recommend to all of my friends, I've even joked about booking a room as its more like a hotel than a Care Home.
The welcome I receive whatever time of the day is always welcoming and refreshments are always offered. Overall my Uncle is extremely happy. What more could I wish for.

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Review from Robert I (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents, now aged 91 and 100, have been residents of High Broom since August 2016. The standard of care given is, in my view, outstanding. Residents are treated as individuals rather than as "cases", with unfailing respect and courtesy. Staff are of a very high standard so that one can have complete
confidence in their knowledge of residents' needs and preferences. On more than one occasion when there has been a major medical emergency, the standard of care was potentially life-saving. The atmosphere is very good - one immediately senses that High Broom is essentially a kind place. The quality of management and communication is excellent. I was also very impressed by the way High Broom dealt with the Covid pandemic; the safety and wellbeing of the residents was paramount. I would unhesitatingly recommend High Broom to anyone looking for a high-standard care home.

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Review from Stephen W (Son of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact and contract to the birthday cake and care lavished on my mother I have nothing but praise for the management and staff at High Broom Care Home. Set in beautiful grounds the place is a joy to visit.

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Review from P G (Son of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff who keep us all well informed about the weekly activities and the menu. Lovely gardens and peaceful setting. I'm sure the ability to have some of her old furniture in her room has been reassuring for my mother.

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Review from Amanda B (Granddaughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in New Zealand and when I came home earlier this year my Nana had moved to High Broom Care Home. They were so helpful and friendly to me. The care they give my Nana is brilliant. Lovely staff and carers. They also have an excellent Facebook page which I love as I get to see my Nana in her day
to day life. She is nearly 102 so she doesn’t have a smart phone and if I can’t get her on her landline the ladies at the office will check up on her for me. I was very impressed with the level of care given at High Broom Care Home and also how they treat the family members of the residents.

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Review from G L (Daughter of Resident) published on 17 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to High Broom Care Home to recover from an accident prior to rehabilitation. The home is beautifully situated in the forest with lovely grounds all around it. Communication with the managers is faultless and any requests/concerns are addressed immediately. My impression is that all of
the staff want the residents to be happy whilst they are there and make real efforts to ensure that their needs are met as far as possible. The atmosphere is calm and staff members appear to work well together and have a positive and facilitative attitude. There are activities twice daily. My mother's room is very small but that may be because her stay this time is temporary and it is a shame that the grounds cannot be used more for fresh air for those who cannot independently make their way about. Friends and relatives are however always supported to go outside with the person they visit if they wish. All in all a good experience in difficult circumstances.

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Review from Andrew B (Brother of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been in High Broom Care Home for the last 3 and 3/4 years nothing has been too much trouble from the manager and the team. My sister has sadly been in care for the past 50 years and this has been the place she has been the happiest in without a doubt. Well done team

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Review from N S (Daughter of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise High Broom Care Home enough, they are so kind and caring to all residents and I know my Mum is in the best hands. Staff are amazing always happy and available to discuss any concerns I may have. Communication is excellent as we receive a weekly e-mail with all the news of the week and
activities the residents will be offered. I would definitely recommend High Broom to anyone thinking about looking for a care home for a loved one.

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Review from Elaine A (Daughter of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into High Broom Care Home in April 2020. Since then we have been so pleased with the care given: the carers are very warm, caring and friendly and mum is treated with respect and as an individual. High Broom has a lovely happy, homely atmosphere, is spotless and well furnished and mum can
look forward to a delicious menu every day as well as activities every single day of the week in the morning and afternoon. The management team is open and receptive to residents suggestions and the team works so well together with a sense of humour very much in evidence and that is shared with residents who seem very happy in their home. Mum often tells me how caring the staff are and how she is happy there. She is able to be as independent as she wishes with the knowledge that care is on hand when needed. I frequently recommend High Broom and I can think of nowhere else that I would rather have mum living.

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Review from Paul H (Son of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review updates my previous one from September 2021.
Mum continues to enjoy friendly and caring attention at High Broom Care Home. We have all been through some very trying times over the last couple of years, yet no matter how busy they may be, the staff are always ready with a kind smile and
encouraging words. I could name some of the carers we see most - but that would be unfair as they are all friendly and caring and seem to take the trouble to get to know the individual residents.
Cost of care is high of course when looked at comparted to pensions, but when compared to the cost of having regular visits by carers to mum's own flat - as was the case before she came to High Broom - the cost is little more but with much more care and attention included.
Hats off too to the management team; without motivational leadership and performance management, standards can easily slip - especially during times of turmoil. I would recommend High Broom to anyone looking for high-standard care.

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Review from S C (Daughter of Resident) published on 9 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have experienced nothing but kindness from every single member of staff. My mother says it's a very happy home. The communication and transparency are very good. We particularly like the feedback we as relatives get following the managers weekly meeting with the residents.

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Review from Graham B (Son of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ambience at High Broom Care Home is warm and welcoming. The staff were attentive, caring and professional. Nothing was too much trouble. I cannot thank the staff enough at High Broom Care Home for their care and passion for looking after my father.

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Review from Annie C (Daughter of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been an incredible time for the staff of High Broom with the virus and all it's ugly friends that has caused so much upheaval everywhere but I have to say that they have not once flinched or faltered against the hard times no matter how stressful it seemed to be. (We did not notice anything)
and I know the TLC to all the residents has been amazing. If I could award a score out of 100 it would be 112. The staff are just pure angels at High Broom Care home. There is no more that can be said.

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Review from Susan W (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living in High Broom since June 2019 and the standard of care she has received has been second to none. There are always lots of staff around and from the kitchen staff to the gardener, they all take time to chat with the residents and make the visitors welcome which is lovely. The activity
coordinators are constantly thinking up new events for the residents to be involved in. The staff have been amazing since the lockdown and have kept in touch with the relatives which has been a great comfort as we have not been able to visit now for 3 months. They have worked really hard to keep the virus at bay and took the decision to shut the doors before the government advice was issued. Well done all at High Broom. I would have no hesitation in recommending this care home.

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Review from Susan R (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at High Broom Care Home for the last twelve years. She is extremely well cared for and looked after by all the staff who are all very attentive to her needs. There is a very "homely" atmosphere in the home which is very good for the residents. Relatives are always made
very welcome and are well looked after too.
I would have absolutely no hesitation in recommending High Broom as a safe and caring environment to live in.

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Review from Will T (Grandson of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been incredibly friendly and welcoming. They show great attention to detail to make Gran feel safe and settled and communicate brilliantly about any issues. We feel very relieved that Gran is in such safe hands.

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Review from Jill G (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at High Broom since February, and we are so grateful for the kind and compassionate care that she has received, especially during the recent, very difficult times. The staff always go out of the way to help and respond quickly to calls and emails. The food is lovely and all home-cooked.
Mum enjoys the entertainment and the afternoon teas are always lovely. She has received nothing but the utmost care during her stay.

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Review from Jane H (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so blessed that our time of greatest need High Broom were able to offer my mum a room. Mum has now been there for six months and she is safe and happy. I am a front line worker and have been so impressed with the way the home has been managed over the COVID-19 period. If not for the prompt and
early lockdown and the staff restricting their movements, our families would not have been so safe. In my opinion, the manager has set the bench line for all care homes.
The staff are amazing, they show love and thought, they know the residents well, always smiling and this can only be led and nurtured from the top down.
Having nursed for 40 years and looked at many, many homes before Mum needed care, High Broom shone out far above the others mainly because of the staff and their interaction with the residents. It has always felt calm and comforting and the food is amazing.

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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for High Broom Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for High Broom Care Home is calculated as follows: ( (189 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 221 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for High Broom Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

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Karen Theobald

Job Title: Home Manager

Karen is our Home Manager.


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Ali Brooker

Job Title: Admin

Ali is our administrator.


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Wioleta Urbaniak

Job Title: Head of Care

Wioleta is our Head of Care.