Holy Cross Care Home

Lewes Road, Cross-in-Hand, Heathfield TN21 0DZ
Submit a Review
7.9 10 Reviews
  • Holy Cross Care Home, Heathfield
Holy Cross Care Home is a sixty capacity facility set in large rural grounds that is dedicated to high quality care provision and staffed by a team of experienced and friendly carers.

The residence is an ideal place to achieve a comfortable retirement if you have care needs.

Selecting a care home you trust for your loved ones is a huge decision.

This home from home gives you:

• A warm and friendly community
• Homely luxury
• Fresh, chef-prepared meals
• Hair salon and shop
• Activities – from bowls to crafts
• Tranquil, rural location
• Genuine, quality nursing care 24x7
• Personalised care plans

Show Holy Cross Care Home on the Map

Care Provided by Holy Cross Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Tracy Chant (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2012
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Holy Cross Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,400
    • Self-Funded Nursing Care £1,800 – £1,800
    • RESPITE Self-Funded Residential Care from £1,400
    • RESPITE Self-Funded Nursing Care from £1,800
  • (these prices are only a guideline, please contact Holy Cross Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open


  • Parking

  • Car Park


Holy Cross Care Home Reviews (10)

7.9

Holy Cross Care Home has a Review Score of 7.9 (7.851) out of 10, based on 3 reviews in the last 2 years. Over all time Holy Cross Care Home has 10 reviews.

Overall Experience

  • 9
  • 0
  • 1
  • 0
  • 0

Date Published

10
1
1
3
7

Review from Pippa W (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has spent the last twelve months at Holy Cross Care Home and he's enjoying being looked after by all the team there.
The care home is like a big family and my brother and I are always warmly welcomed when we visit.
I cannot think of a better place for a loved one to be looked after and
cared for.
Thank you very much for all your care of my dad.

Reply from Tracy Chant, Home Manager at Holy Cross Care Home

Dear Pippa, thank you for your review. We have a saying here "The home welcomes you and wraps its arms around you" You are part of the Holy Cross Care Home family. We strive to do our best for all of our residents and their families and I know your kind words encourage us all to continue providing the best care possible.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D P (Son of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Holy Cross Care Home was outstanding in every aspect. We could not fault the care. It was better than any other care home I have been in and I used to work in one. My mother received wonderful end-of-life care there, which made for a good experience for the whole family and for her.

Reply from Tracy Chant, Home Manager at Holy Cross Care Home

Thank you for your review we appreciate your feedback and would like to thank you for your comments on our care home.
Myself and the team strive to ensure we provide the highest level of care to our residents and consider our families as part of our family at Holy Cross Care Home
Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison H (Daughter of Resident) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father spent a year at Holy Cross Priory Care Home, following three years in a flat on site. It is in a wonderful setting, with good-sized rooms and a good menu.
The first months were ok, although he never settled very well, missing his independence. After he became ill, he was diagnosed with dementia,
and unfortunately, because they are residential they wanted him to leave. His care in the last few months was inadequate, and no attempt was made to meet his need to walk daily outside. Little things were neglected, such as ensuring his lights and TV were on. I was only asked to do one care review during his time there.
When he left no one said goodbye despite the fact he had spent four years as a resident onsite. We had notice to move him and after a search found a wonderful place for him where he has been very happy and content. Always smiling and so well cared for.
I'm afraid it has shown up the inadequacies of Holy Cross.

Reply from Tracy Chant, Home Manager at Holy Cross Care Home

Dear Allison, thank you for your review.
I am saddened to read that you were unhappy with the care your father received whilst staying with us.
I have taken on board your comments and will share them with the team, as we need to be able to learn from our mistakes.
Kind regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Daughter of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has never wanted to go into a care home but due to his physical health, it become necessary. I had been recommended Holy Cross Care Home by friends who had relatives there. Dad has settled in so well. He feels safe and says the staff 'are lovely'. He is especially enthusiastic about the food, an
important part of his day. The staff are sensitive to his needs and very encouraging. Personally, I feel so relieved to have found a home that he has settled into so well. Thanks to all the staff.

Reply from Tracy Chant, Home Manager at Holy Cross Care Home

We appreciate your feedback. It is important to all of us that Dad feels supported and safe whilst in our care, and I must agree the food is very good. Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan H (Husband of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, kindness and attention to detail could not be faulted.
A very happy experience for my wife.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pat J (Friend of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always greeted with a smile, the staff could not be more helpful and friendly. My friend is cared for very well. Plenty of available activities. Very clean and well-run establishment, also lovely grounds to walk in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T F (Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for 2 days before coming to stay. Trying out my room and life here, before I came I had misgivings, now I have none.
I shall not lose my independence. The manager and staff at every level and the residents have made me feel very welcome.
The room is wonderful it has been repainted
and newly carpeted and is very comfortable. I can bring my own pictures and pieces of furniture.
I really look forward to becoming a resident on April 6th.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann B (Niece of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Holy Cross for several years. All staff are dedicated to the care of residents. Warm, clean and generally a friendly home, bearing in mind the residents all have their own quirks. A wide variety of activities, summer outings, theatre trips. The home has a religious tone, having both
nuns and secular care staff and trained nurses. Other religions are catered for. In my working life, I have visited many homes and Holy Cross is the only one I would use as a benchmark and if needed, move in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Evie W (Daughter of Resident) published on 23 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff on the whole are all very kind, thoughtful and caring. Occasionally an agency nurse may stand at the end of my Father's bed and ask a question which he will not hear due to his deafness. Phone calls are made to keep us up to date if Dad has become unwell and face to face contact made when
we visit. If there are any concerns then the manager will make contact. The staff also appear to have a genuine interest in the residents and their visitors.
The rooms are spacious with large ensuite shower rooms. They are well furnished and kept spotlessly clean. There is an option to bring small items of your own furniture. Pictures, photos and a large widescreen TV were all hung by a helpful maintenance man. The communal areas are extensive and have a luxury feel. Conservatories, lounges and kitchens and are available for visitors to use with their relatives and friends. The grounds are beautiful and well maintained. There is a bowling green for the residents to enjoy and numerous paths winding through the grounds.
The food is generally of a high standard and Dad campaigned to have custard put on the menu which has now been done. Snacks can be requested between meals and frequent drinks are offered.
There appears to be a good range of activities on offer but Dad unfortunately is unable to take part due to his condition.
Dad states that he feels very safe in the home and his only suggestion is that his call bell could be answered more quickly (he can be quite impatient at times).
Dad is self funding and the fees are extremely competitive. Both the facilities on offer and the manner of the staff was far superior in comparison to the other 3 care homes we viewed when choosing a care home for Dad. We would not hesitate to recommend this lovely care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Friend of Resident) published on 11 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been cared for at Holy Cross for the past 6 years and the care has been excellent at all times. I visit 2 or 3 times a week. The staff seem to remain there for a long time and the atmosphere is always calm and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 7.9 (7.851)

Overview of Review Score

The Review Score of 7.9 (7.851) out of 10 for Holy Cross Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.559 for Holy Cross Care Home is calculated as follows: ( (25 Excellents x 5) + (3 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 34 Ratings = 4.559

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.292 Points relating to the number of positive Reviews for Holy Cross Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 2 Positive Reviews ÷ 12 = 0.167

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Tracy Chant

Job Title: Care Home Manager

Joined: 2022

Tracy is an experienced care home manager with over 25 years experience. She is a qualified nurse with decades of experience in nursing, dementia and care homes.


Tracy has a wonderful relationship with residents, families and staff. She prides herself on running an outstanding home and even promotes an open door policy to encourage great communication and new ideas within the home.


Frequently Asked Questions about Holy Cross Care Home

What types of Care is Holy Cross Care Home registered for?

Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Holy Cross Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Holy Cross Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Holy Cross Care Home?

Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Holy Cross Care Home to the centre of Heathfield?

2.5 mile(s) as the crow flies, distance by road may be significantly further.