Ingham House

10/12 Carlisle Road, Eastbourne BN20 7EJ
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9.7 12 Reviews
  • Ingham House, Eastbourne
Ingham House is a traditional boutique family run nursing home in the heart of Meads. It has provided excellent care for the local community for over 40 years.

There is a varied choice of accommodation to suit all tastes and there is plenty of communal space for activities and hobbies. Ingham House offers a comfortable, warm homely environment with a friendly welcoming atmosphere, whilst providing 21st century facilities required for a modern care home.

The experienced management and staff are highly trained and qualified to provide the best range of personalised and specialist care. Ingham House is open to enquiries from private clients, NHS and Local Authority referrals as well as respite and day care.

The Home consists of two main traditional Victorian buildings in keeping with the beautiful suburban location. The Home is close to the town centre and 500m from the idyllic Eastbourne Seafront, Congress Theatre, Towner Art Gallery, Grand Hotel, Bandstand, Italian Gardens, Meads Village and other attractions. There are regular trips out to other places of interest further afield using the Home's mini bus.

The Home has large mature gardens front and back and there are regular garden parties during the summer for residents and their families and friends.

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Care Provided by Ingham House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Ingham House Ltd
  • Person in charge
  • Martin Woodgate (Registered Manager)
  • Admission Criteria
    • Private, Respite, NHS and Local Authority.
    • Ages 40+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (28)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Ingham House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,450
    • Self-Funded Residential Dementia Care £1,100 – £1,450
    • Self-Funded Nursing Care £1,100 – £1,450
    • Self-Funded Nursing Dementia Care £1,100 – £1,450
    • RESPITE Self-Funded Residential Care £1,100 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,450
    • RESPITE Self-Funded Nursing Care £1,100 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,100 – £1,450

  • Fees are dependent on choice of accommodation and care needs. Fees are quoted excluding Funded Nursing Care (where applicable)
  • (these prices are only a guideline, please contact Ingham House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome


  • Parking

  • There is a small car park at the front of the main building. Alternatively, there is free unrestrictred parking on the street


Ingham House Reviews (12)

9.7

Ingham House has a Review Score of 9.7 (9.677) out of 10, based on 11 reviews in the last 2 years. Over all time Ingham House has 12 reviews.

Overall Experience

  • 9
  • 3
  • 0
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Date Published

12
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11
1

Review from Philip S (Son of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been really impressed by how kind and friendly staff at Ingham House have been since my mum moved there in December 2024. They have worked really hard to be so welcoming and to help mum engage despite her dementia. It's fair to say there have been challenges around getting her to eat regularly,
take care of herself and join in with activities and other residents. But staff have worked hard, and what's most impressive have worked with us to find ways to encourage mum. The transformation in her in just her first 7 weeks has been a huge relief for us, and mum is very happy. We visit a couple of times a week, and staff are always welcoming, chat about mum and how things are going, ask for our input and make us very welcome. The Elvis impersonator was a real high point for mum, she was laughing and grinning about the the next day, telling us all about it. She was even up dancing!

Reply from Tess Sterling, Operations Manager at Ingham House

Thank you for your review. Elvis was a real treat!. It is so encouraging for us to hear how well our care staff are appreciated. We make every effort to do the very best for our residents so they can call it home.


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Review from A S (Son of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care and time given to understand and fulfil Mum's needs. She has only been a resident for a short time but has settled well and I feel confident she is in a safe and appropriately stimulating environment.

Reply from TESS STERLING, Operations Manager at Ingham House

Thank you for your wonderful feedback. We are so pleased to be able to offer a safe, loving, person-centred home from home!


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Review from Lesley G (Wife of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Ingham House, on behalf of my husband, without appointment but was immediately made most welcome and shown around. Previously, I'd seen many homes in the area, but felt none had the busy friendly family feel of Ingham House and it would make a happy caring home for my husband who has advanced
dementia. He has a lovely room, is well cared for by kind and caring staff. I visit regularly and he always appears happy. He enjoys plentiful, tasty and varied meals which I too have enjoyed on occasions. Between meals, drinks, snacks and fruit is available. There's morning and afternoon activities plus outside entertainers visit. Also a lovely garden which we've enjoyed over the past months. I continue to feel that I've definitely made the right choice with Ingham House.

Reply from TESS STERLING, Operations Manager at Ingham House

Thank you for your review. We always try our best to make everyone welcome. I am glad you like the home-cooked meals we prepare. Christmas is coming up and we will welcome lots of families for a festive lunch and trimmings.


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Review from R F (Son of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff, good caregivers, cleaning staff, kitchen staff, the activities staff all do a wonderful job. The building has seen better days but is ok. The garden outside mums room and the also the carpet inside needs attention. Also if possible a bit more re- assurance about mums health so we know
that she is getting the health checks & medications she should be.
But as said love the staff & what they do.

Reply from TESS STERLING, Operations Manager at Ingham House

Thank you for your review. We are planning on landscaping the area outside Mum's bedroom. The sensory garden will be attractive and peaceful with a water feature and a herb garden. Updates are readily available from the nurses about health checks and medication and I have reminded our staff to approach residents' families with these regularly even if there is no change to their health status.


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Review from Rachel M (Respite Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite being one of the youngest residents they had catered for, their overall ability to adapt was really good the only problem I would say was certain staff who may not have been the nicest. Apart from that the rest of the staff were very friendly, always trying to have a good laugh and make you
feel more comfortable in the unfamiliar environment thus the staff willing to make you feel more comfortable, especially the majority of the nurses and some of the management, they helped me through a major stepping stone in my life and I am forever grateful.

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Review from Laura G (Daughter of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the home after a few weeks in hospital. She was in a very poor condition and was in need of full nursing care. In just 3 weeks my mum is talking, moving, free of infections, eating and hydrated. We thought she might sink further but in a short period, the full care and patience have
brought mum back to a stable state. The care has been beyond expectation and the best thing is for the first time in a number of years mum feels safe and happy.

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Review from Carole B (Wife of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Look past the building which is in need of a little TLC. The comfortable garden is priceless on warmer days with lots of seating in and out of the shade. The staff are lovely. The food looks great and big portions too. My husband was always clean and tidy whenever we visited and never ever reticent
about going back when we took him out for lunch. All in all, he seemed happy with his stay between May - September 2024.

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Review from Martin F (Friend of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home! My friend chose Ingham House Care Home because it had a busy and friendly atmosphere. There is always lots going on and it's got lots of communal space. Bit of disruption to start with because lots of work has been going on. New flooring and furniture and the such like. However, the
care is second to none with staff on hand to help out and keep you going! Food is good and there is a varied menu. They've got a nice, big minibus to get you out on trips and the gardens are big and nice in the summer. There's a wide variety of rooms and they've all got a bit of Victorian character. The manager is kind and approachable as well as being very professional and clearly very good at her job. We looked around quite a few homes before settling on Ingham and I'm glad we did.

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Review from L J (Wife of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved to Ingham House Care Home ten days ago after two years of being cared for at home and after he got Covid six weeks in hospital. Due to his increased care needs exacerbated by Covid and vascular dementia, it has been decided he will need 24-hour nursing care. I was nervous and so worried
about him as he has always had care at home with me. I needn't have worried as the staff at Ingham are absolutely superb. They treat the residents with respect and do the very best job. The kindness and care I have witnessed are excellent. It's a happy place to be. My husband has settled in well in a nice room. The food is all home-cooked and very good. I know now he's in safe hands which means the world so thank you all the staff.

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Review from Simon N (Friend of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend of many years, who is severely disabled, needed to vacate her flat whilst maintenance was carried out for a few weeks. Our worst fear was that any home would be unable to cope with her complex needs and that she would be bedridden.
Nothing could be further from the truth, the staff are attentive,
friendly and helpful, there is a great vibe in the home and nothing is too much trouble, I really believe that the change of scene is doing her good and whoever manages this place needs high praise indeed. The gardens are fantastic and my friend is very happy, thank you to everyone at Ingham House Care Home.

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Review from James C (Friend of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was stuck in hospital, waiting for her house to be re-arranged and carers to be hired so that she could go home. It seemed to take ages and although the hospital staff were good it's not always easy to settle down and make yourself at "home".
There was an opportunity to go to Ingham House
Care Home temporarily while she waited to go home. She arrived and I went round to see her. It was lovely, lots going on both around the home and with trips out. I was told the home had recently converted to a nursing home which meant it could care for people who needed more help and could take patients from the NHS which was good for us!
The staff were friendly, kind and considerate, my friend was well looked after and I was offered tea and sandwiches/snacks when I visited, it really felt like a home.
The thing I liked most was that other residents seemed to all get on, they are a friendly bunch, not like a hotel, it's like your own home might be, you don't feel like you have to stand on ceremony.

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Review from Sue D (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91 year old dad has Alzheimer's and went into Ingham House in May 2016. He has many positive qualities and can be challenging, particularly when frustrated by his condition. The home has cared for him extremely well, taking him on outings to the pub (one of his favourite things!) and other lovely
places. The manager is available to listen to feedback and will act swiftly if any problems arise. The staff team are genuinely caring and interested in the well being of their residents.
My dad has a PEACE plan in place which means he can be cared for at home with support rather than admitted to hospital with all the indignity and upset that causes for someone with his condition.
He recently had a fall - the staff involved were fantastic. They kept me informed and sought my opinions on what would be the best course of action for my dad. They supported him despite problems accessing GP out of hours help and he was able to get help and remain at home. Ingham House is exceptional!

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Current Review Score: 9.7 (9.677)

Overview of Review Score

The Review Score of 9.7 (9.677) out of 10 for Ingham House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.677 for Ingham House is calculated as follows: ( (93 Excellents x 5) + (27 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 127 Ratings = 4.677

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ingham House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Ingham House

What types of Care is Ingham House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ingham House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ingham House have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Ingham House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ingham House to the centre of Eastbourne?

1.0 mile(s) as the crow flies, distance by road may be significantly further.