The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.
Key points of the policy:
Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.
Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.
Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.
Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.
Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.
Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.
Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.
Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.
Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.
Our goal is to make every visit a positive, safe, and supportive experience for all.
Parking Available
Marlborough Lodge has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Marlborough Lodge has 10 reviews.
Review from Salem F (Resident) published on 6 March 2025
Submitted via Postal Card •
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Reply from VIOLET TEMBA, Team Leader at Marlborough Lodge
Thank you for sharing your review of your home. We truly appreciate it and are very proud of you!
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Review from Sharon F (Mother of Resident) published on 5 March 2025
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Review from J H (Mother of Resident) published on 5 March 2025
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Reply from Violet Temba, Team Leader at Marlborough Lodge
Thank you, for your review! I truly appreciate your kind wordsits a pleasure caring for your son.
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Review from L A (Next of Kin) published on 4 January 2024
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Reply from Kim OHara, Registered Manager at Marlborough Lodge
Thank you for taking the time to submit a review.
It is a privilege to work alongside your son.
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Review from Adrian M (Father of Resident) published on 20 June 2023
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Reply from Kim O'Hara, Registered Manager at Marlborough Lodge
Thank you, Adrian, for taking the time to submit a review, much appreciated.
Kind regards,
Kim.
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Review from J T (Friend of Resident) published on 12 January 2023
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Reply from Kim OHara, Registered Manager at Marlborough Lodge
Thank you,
The resident had no idea this had been arranged for him.
We really appreciate you taking the time to attend.
Kind Regards
Kim
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Review from John R (Friend of Resident) published on 30 December 2022
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Reply from Kim O'Hara, Registered Manager at Marlborough Lodge
Dear John,
Thank you for your kind words.
We are so glad you & your wife enjoyed yourselves.
Kind Regards
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Review from Sharon F (Mother of Resident) published on 2 March 2022
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Review from Susan C (Grandmother of Resident) published on 23 August 2019
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Review from N M (Mother of Resident) published on 10 March 2017
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The Review Score of 9.5 (9.500) out of 10 for Marlborough Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Marlborough Lodge is calculated as follows: ( (58 Excellents x 5) ) ÷ 58 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.5 Points relating to the number of positive Reviews for Marlborough Lodge is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 6 registered maximum number of service users is 1.2, which has been reached with 5 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Dec 2019
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Job Title: Home Manager
Joined: 2024
I have been employed in the housing and health and social care industry for the past 30 years within a variety of roles, from support worker, senior carer, housing manager, staff development officer, registered manager and area manager.
Historically, I was involved as a lead member of a green initiative identifying and developing waste disposal systems with local councils and housing associations in the Sussex area.
I enjoy gardening and growing my own organic fruit and vegetables.
I spent a number of years living and working in Cyprus as part of the United Nations.
I write poetry and have had my work published.
Things that are important to me are, spending time with my two daughters, working in a person centred manner, working in a happy environment, having a sense of humour, smiling and laughter, service user involvement, honesty and respect, being approachable, promoting a positive attitude, being able to make a difference.
I'm proud to manage and lead the staff team at Marlborough Lodge and I believe in maintaining a good working relationship with both the service users their family and friends is a valid contribution to the successful running of our home.
Job Title: Deputy Manager
Joined: 2015
With over 22 years of experience in the care sector, I have developed a strong foundation in providing exceptional care and support. I joined Marlborough Lodge in 2015, where I have consistently demonstrated my commitment to improving the quality of life for individuals in need of care. I hold an NVQ Level 4 in Health and Social Care and earned a degree in Mental Health from the Open University. In 2023, I successfully completed my NVQ Level 5 Diploma in Management and Leadership, further enhancing my skills in leading and managing care teams effectively.
Prior to my career in the care sector, I served as a Police Officer, which provided me with valuable interpersonal, problem-solving, and crisis-management skills that have been transferable to my work in health and social care.
Job Title: Support worker
Joined: 2016
With a rich background in administration and bookkeeping, I embarked on a new journey in the health and social care sector 8 years ago. I currently serve at Marlborough Lodge, where I have found my work to be incredibly rewarding.
This career change came after the birth of my four beautiful daughters. It was a shift that allowed me to leverage my organizational skills in a field that makes a real difference in people’s lives.
In my leisure time, I find solace in the simple pleasures of life. I am an avid reader, always on the lookout for a good book. I enjoy walking in my spare time. However, nothing compares to the joy I derive from spending quality time with my family. Their support and love have been my constant companions, shaping the person I am today.
In every aspect of my life, I strive to bring empathy and diligence, whether it’s in my professional role in health and social care or in my personal life as a mother and a family-oriented individual.
Job Title: Support Worker
Joined: 2023
My name is Kibrom Wolday. Nickname David, I started as a career in 2010. In a care home for almost 10 years. I have an NVQ Level 3* Diploma in Adult social care. I worked with Care Agencies, and I did Live care with people with special needs for 6months. After that, I worked in a pharmaceutical delivery Van as a driver for a year. Then I applied with Trust Care in May 2023 as a support worker. I joined Marlborough Lodge. Still working. I like football. I am an honest, kind, generous hardworking person. And very friendly.
Job Title: Support Worker
Joined: 2017
I am a dedicated support worker with over fifteen years of experience in providing care and assistance to individuals with diverse needs.
After completing my education, l came to England and pursued a career in social care, earning certifications in Health and Social NVQ 3. I began my career as a care assistant and a support worker at Regal Care Home Ltd where l gained valuable experience working with individuals with learning disabilities, mental health issues, dementia, and physical disabilities. In 2019 l completed a diploma in Humanities and Social Sciences at East Sussex College. I then went on to study Social Work at the University of Brighton and am currently in my first year of the master’s degree.
Throughout my career, l has demonstrated a compassionate and person-centred approach to care, prioritizing the dignity, autonomy, and well-being of the individuals l support. I am skilled in building trust in relationships, effective communication, and problem-solving, which enables me to address the unique needs and preferences of everyone.
I am committed to ongoing professional development and staying updated on best practices and emerging trends in social care. I have a positive attitude, reliability, and dedication to making a meaningful difference in the lives of those l support.
In my free time, l enjoys spending time with my children and friends, watching football, reading, travelling, and researching.
Job Title: Support Worker
Joined: 2023
I am a seasoned professional in the field of health and social care, with an impressive 18 years of experience. In October 2023, I joined the team at Marlborough Lodge, where I continue to apply my expertise and dedication. Outside of my professional life, I am a proud mother of two, successfully balancing my career with the joys and responsibilities of motherhood. I enjoy a range of activities including walking, reading, talking, and cycling, which not only keep me active but also provide me with time for introspection and relaxation. For me, family and friends are of utmost importance, and I cherish the time spent with them. Through all these experiences, I continue to grow and evolve, both personally and professionally.
Job Title: Support Worker
Joined: 2023
With a diverse professional background, I have spent over two decades in the retail industry before deciding to pivot towards a more fulfilling career. The switch to health and social care at Marlborough Lodge has been a rewarding journey, allowing me to make a significant impact on people’s lives.
I find immense satisfaction in empowering others to help themselves, a testament to my belief in the potential of every individual. This change from retail to social care has not only been a career change but a personal transformation that aligns with my values and aspirations.
In my downtime, I enjoy the thrill of exploring new places. These moments of leisure provide a balance to my busy professional life.
Job Title: Support Worker
Joined: 2023
Job Title: Support Worker
Joined: 2023
I have worked in the care sector since 2004, specializing in supporting elderly individuals. In 2023, I joined Marlborough Lodge as a Support Worker and have successfully completed my NVQ Level 2 in Health Care.