Marlborough Lodge

253 Wishing Tree Road, St Leonards-on-Sea TN38 9LA
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9.5 10 Reviews
  • Marlborough Lodge, St Leonards-on-Sea
Marlborough Lodge provides services to individuals with a diagnosis of Learning Disabilities, Autistic Spectrum Disorders, Mental Health needs and those that display moderate to high Behaviours that Challenge. Medical conditions will be secondary to the primary diagnosis of LD, MH or Autism. The care provided has a Person Centred focus highlighting the uniqueness of the individual within a homely environment.

The home has a fully integrated kitchen, en-suite showers and also a Jacuzzi bath. Seaviews also make a great addition and there is a wide range of activities for residents to enjoy, such as art groups and traditional day services, as well as a focus on putting individuals who chose to be supported to get involved with voluntary work and or supported employment.

Care Provided by Marlborough Lodge

  • Type of Service
  • Residential Home
  • Privately Owned
  • For a maximum of 6 Service Users
  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Offered
  • Autism/ASD
  • Challenging Behaviour/Psychosis

Good to Know

  • Person in charge
  • Fiona Gibbs (Home Manager)
  • Admission Criteria
    • Our admission policy ensures that every prospective resident receives a thorough and personalised pre-admission assessment to determine whether we can meet their needs safely and competently. We involve the individual, their family, and any relevant professionals in this process, aiming to provide clear, accessible information so they can make an informed choice about moving into the care home. Key steps in our process: Initial Enquiry: We log all enquiries, provide an information pack, and invite the prospective resident to visit the home. Pre-Admission Assessment: We assess physical, psychological, and social needs, ensuring any necessary equipment or specialist care can be arranged before admission. Capacity and Consent: We follow the Mental Capacity Act, ensuring the individual consents to the process or that decisions are made in their best interests if needed. Financial and Legal Clarity: Funding arrangements (private, social care, or NHS-funded) are confirmed upfront, and legal agreements are put in place before admission. On Admission: The resident is welcomed, introduced to staff, and supported to settle in. Key risk assessments (such as falls and evacuation plans) are completed within 12 hours, and personalised care plans are finalised within the first week. Ongoing Review: A formal review is held within 28 days to ensure the placement is suitable and to gather feedback on the resident’s experience. Our approach is person-centred, aiming to make the transition into the home as smooth, informed, and supportive as possible. We also conduct regular audits to maintain high standards and ensure all legal and regulatory requirements are met.
    • Ages 18+
  • Room Information
    • Single Rooms (6)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Marlborough Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Smoking not permitted
  • Visiting
  • The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.


    Key points of the policy:


    Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.


    Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.


    Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.


    Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.


    Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.


    Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.


    Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.


    Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.


    Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.


    Our goal is to make every visit a positive, safe, and supportive experience for all.


  • Parking
  • Parking Available


9.5

Marlborough Lodge has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Marlborough Lodge has 10 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

I am happy at Marlborough Lodge
staff are caring and warm home and they support with my needs
My key worker helps me a lot they help me.

Reply from VIOLET TEMBA, Team Leader at Marlborough Lodge

Thank you for sharing your review of your home. We truly appreciate it and are very proud of you!


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Overall Experience  Overall Experience 5.0 out of 5

Lovely staff care & support my son all carers all look out for him and care for him. One is amazing really loves and support him. All staff do.

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Overall Experience  Overall Experience 5.0 out of 5

My son has been at Marlborough for 16 years and is very happy there. He is well cared for. He continues to learn new skills. His days are filled with activities he enjoys and the staff have a very good understanding of his needs.

Reply from Violet Temba, Team Leader at Marlborough Lodge

Thank you, for your review! I truly appreciate your kind wordsits a pleasure caring for your son.


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Overall Experience  Overall Experience 5.0 out of 5

My son has lived at Marlborough Lodge for many years now and is totally secure and content thanks to the compassionate and caring work of the care team under the direction of a superb manager. He is supported at all times to fulfil his commitments outside the home with other organisations, and also
sporting venues in order to maintain his fitness, all of which are very important to him.
It is fair to say that previous home placements have sadly broken down after a year or two and it is so heartwarming to know that my son now experiences a level of care seemingly available in only a small number of establishments, for which his family are immensely grateful. I have no hesitation in identifying Marlborough Lodge as an outstanding example of care coupled with compassion and kindness.

Reply from Kim OHara, Registered Manager at Marlborough Lodge

Thank you for taking the time to submit a review.
It is a privilege to work alongside your son.


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Overall Experience  Overall Experience 5.0 out of 5

My son does plenty of activities at Marlborough Lodge Care Home and this helps him a lot emotionally. Since he got his cabin he has been spending more time in his personal space, there has been less shouting or abrupt behaviours from him. My son has a wall next to his bed and it helps with his sensory
needs, staff help him keep his room clean. My son has good hygiene and wears clean, ironed clothes every day.

Reply from Kim O'Hara, Registered Manager at Marlborough Lodge

Thank you, Adrian, for taking the time to submit a review, much appreciated.
Kind regards,
Kim.


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Overall Experience  Overall Experience 5.0 out of 5

A very happy place. Had gone to a lot of trouble to arrange a surprise 50th Birthday party for a resident.
Welcoming and friendly. Other residents felt able to mingle/take part in the party and it was good to get to know them.
Thank you for the care and support you give.

Reply from Kim OHara, Registered Manager at Marlborough Lodge

Thank you,
The resident had no idea this had been arranged for him.
We really appreciate you taking the time to attend.
Kind Regards
Kim


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Overall Experience  Overall Experience 5.0 out of 5

My wife and I recently attended a surprise birthday lunch for one of the residents. We were warmly welcomed by the staff members and others and enjoyed an excellent lunch with the resident and the resident's parents. Clearly, the resident is very happy at Marlborough Lodge, and the care received is
much appreciated by the resident and close family.

Reply from Kim O'Hara, Registered Manager at Marlborough Lodge

Dear John,
Thank you for your kind words.
We are so glad you & your wife enjoyed yourselves.
Kind Regards


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Overall Experience  Overall Experience 5.0 out of 5

Marlborough Lodge is a lovely safe home for my son. He's been looked after so well by lovely staff. My son is so much better since he's been there.

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Overall Experience  Overall Experience 5.0 out of 5

Marlborough Lodge care home staff are very friendly and meet my grandsons needs very well.
The care home is clean, fresh and always welcoming to me and my family at all times. If I telephone them they always update me and contact me if needed. Lovely place couldn't find another like it.

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Overall Experience  Overall Experience 5.0 out of 5

All the staff and residents at Marlborough Lodge are extremely welcoming and accommodating. The manager is fantastic and this is reflected by the way that the staff and residents are. My family and I are rest assured that my daughter is in safe hands. My family and I also feel that staff and residents
are an extended family to us. The work the manager and staff have reflected in boxes below.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Marlborough Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Marlborough Lodge is calculated as follows: ( (58 Excellents x 5) ) ÷ 58 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Marlborough Lodge is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 6 registered maximum number of service users is 1.2, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (9)

Fiona

Fiona Gibbs

Job Title: Home Manager

Joined: 2024

I have been employed in the housing and health and social care industry for the past 30 years within a variety of roles, from support worker, senior carer, housing manager, staff development officer, registered manager and area manager.
Historically, I was involved as a lead member of a green initiative identifying and developing waste disposal systems with local councils and housing associations in the Sussex area.
I enjoy gardening and growing my own organic fruit and vegetables.
I spent a number of years living and working in Cyprus as part of the United Nations.
I write poetry and have had my work published.
Things that are important to me are, spending time with my two daughters, working in a person centred manner, working in a happy environment, having a sense of humour, smiling and laughter, service user involvement, honesty and respect, being approachable, promoting a positive attitude, being able to make a difference.
I'm proud to manage and lead the staff team at Marlborough Lodge and I believe in maintaining a good working relationship with both the service users their family and friends is a valid contribution to the successful running of our home.


Violet

Violet Temba

Job Title: Deputy Manager

Joined: 2015

With over 22 years of experience in the care sector, I have developed a strong foundation in providing exceptional care and support. I joined Marlborough Lodge in 2015, where I have consistently demonstrated my commitment to improving the quality of life for individuals in need of care. I hold an NVQ Level 4 in Health and Social Care and earned a degree in Mental Health from the Open University. In 2023, I successfully completed my NVQ Level 5 Diploma in Management and Leadership, further enhancing my skills in leading and managing care teams effectively.


Prior to my career in the care sector, I served as a Police Officer, which provided me with valuable interpersonal, problem-solving, and crisis-management skills that have been transferable to my work in health and social care.


Jasmine

Jasmine Knowles

Job Title: Support worker

Joined: 2016

With a rich background in administration and bookkeeping, I embarked on a new journey in the health and social care sector 8 years ago. I currently serve at Marlborough Lodge, where I have found my work to be incredibly rewarding.


This career change came after the birth of my four beautiful daughters. It was a shift that allowed me to leverage my organizational skills in a field that makes a real difference in people’s lives.


In my leisure time, I find solace in the simple pleasures of life. I am an avid reader, always on the lookout for a good book. I enjoy walking in my spare time. However, nothing compares to the joy I derive from spending quality time with my family. Their support and love have been my constant companions, shaping the person I am today.


In every aspect of my life, I strive to bring empathy and diligence, whether it’s in my professional role in health and social care or in my personal life as a mother and a family-oriented individual.


Kibrom

Kibrom Wolday

Job Title: Support Worker

Joined: 2023

My name is Kibrom Wolday. Nickname David, I started as a career in 2010. In a care home for almost 10 years. I have an NVQ Level 3* Diploma in Adult social care. I worked with Care Agencies, and I did Live care with people with special needs for 6months. After that, I worked in a pharmaceutical delivery Van as a driver for a year. Then I applied with Trust Care in May 2023 as a support worker. I joined Marlborough Lodge. Still working. I like football. I am an honest, kind, generous hardworking person. And very friendly.


Richman

Richman Mawela

Job Title: Support Worker

Joined: 2017

I am a dedicated support worker with over fifteen years of experience in providing care and assistance to individuals with diverse needs.


After completing my education, l came to England and pursued a career in social care, earning certifications in Health and Social NVQ 3. I began my career as a care assistant and a support worker at Regal Care Home Ltd where l gained valuable experience working with individuals with learning disabilities, mental health issues, dementia, and physical disabilities. In 2019 l completed a diploma in Humanities and Social Sciences at East Sussex College. I then went on to study Social Work at the University of Brighton and am currently in my first year of the master’s degree.


Throughout my career, l has demonstrated a compassionate and person-centred approach to care, prioritizing the dignity, autonomy, and well-being of the individuals l support. I am skilled in building trust in relationships, effective communication, and problem-solving, which enables me to address the unique needs and preferences of everyone.


I am committed to ongoing professional development and staying updated on best practices and emerging trends in social care. I have a positive attitude, reliability, and dedication to making a meaningful difference in the lives of those l support.


In my free time, l enjoys spending time with my children and friends, watching football, reading, travelling, and researching.


Dawn

Dawn Daltrey

Job Title: Support Worker

Joined: 2023

I am a seasoned professional in the field of health and social care, with an impressive 18 years of experience. In October 2023, I joined the team at Marlborough Lodge, where I continue to apply my expertise and dedication. Outside of my professional life, I am a proud mother of two, successfully balancing my career with the joys and responsibilities of motherhood. I enjoy a range of activities including walking, reading, talking, and cycling, which not only keep me active but also provide me with time for introspection and relaxation. For me, family and friends are of utmost importance, and I cherish the time spent with them. Through all these experiences, I continue to grow and evolve, both personally and professionally.


Gareth

Gareth Kellaway

Job Title: Support Worker

Joined: 2023

With a diverse professional background, I have spent over two decades in the retail industry before deciding to pivot towards a more fulfilling career. The switch to health and social care at Marlborough Lodge has been a rewarding journey, allowing me to make a significant impact on people’s lives.


I find immense satisfaction in empowering others to help themselves, a testament to my belief in the potential of every individual. This change from retail to social care has not only been a career change but a personal transformation that aligns with my values and aspirations.


In my downtime, I enjoy the thrill of exploring new places. These moments of leisure provide a balance to my busy professional life.


Ovidiu

Ovidiu Andrei

Job Title: Support Worker

Joined: 2023

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Jobby Thomas

Job Title: Support Worker

Joined: 2023

I have worked in the care sector since 2004, specializing in supporting elderly individuals. In 2023, I joined Marlborough Lodge as a Support Worker and have successfully completed my NVQ Level 2 in Health Care.


Frequently Asked Questions about Marlborough Lodge

What types of Care is Marlborough Lodge registered for?

Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Marlborough Lodge have?

There are 6 Single Rooms.

What are the Facilities & Services at Marlborough Lodge?

Smoking not permitted, Close to Local shops, Near Public Transport & Gardens are some of the Facilities & Services.

How far is Marlborough Lodge to the centre of St Leonards-on-Sea?

1.3 mile(s) as the crow flies, distance by road may be significantly further.