Milton Grange

Milton Road, Eastbourne BN21 1SL
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8.1 13 Reviews
  • Milton Grange, Eastbourne
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Care Provided by Milton Grange

  • Type of Service
    • Residential Home
  • Local Authority Owned
  • For a maximum of 37 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Younger Adults
  • Care Offered
  • Alzheimer's

Good to Know

  • Person in charge
  • Vickie Barnes (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (37)

Facilities

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Milton Grange Reviews (13)

8.1

Milton Grange has a Review Score of 8.1 (8.135) out of 10, based on 1 reviews in the last 2 years. Over all time Milton Grange has 13 reviews.

Overall Experience

  • 12
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12

Review from Karen T (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an amazing place and we are forever grateful for their wonderful care of my dad, following his fall and after 10 days in hospital, he was discharged to Milton Grange for Rehabilitation. He spent 4 weeks in their care and they got him back to independent living. The difference in him from when
he went into their care, to when he walked out was incredible. All of the staff are absolutely amazing, professional, patient, skilful, caring and nothing is too much trouble for them, we visited at all hours and they could not have been more welcoming. It was like being in a small family-run hotel. The decor was uplifting and the room was bright, well decorated and along with the en suite bathroom, was kept immaculately clean. His laundry was attended to each day and delivered back clean and pressed. Food was excellent. This is an incredible asset to the area and its residents and we thank you from the bottom of our heart for all of your help with Dad.

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Review from Janice E (Wife of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my thanks for the wonderful care given to my husband when he came to you for rehabilitation after a lengthy spell in hospital. The staff were all friendly and caring and the facilities and services excellent. We both feel very grateful that such a great place is available in
Eastbourne and long may it continue to do so. Thank you.

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Review from Brian C (Brother of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place to have a loved one cared for.
Thank you to all the staff for the kindness and care you gave my sister.

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Review from Marcia C (Daughter of Resident) published on 27 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to give our heartfelt thanks to all the staff at Milton Grange. They are all amazing, friendly, approachable and so caring, nothing was too much trouble. My 93 year old mother came to Milton Grange for rehab following a spell in hospital. She made huge progress in such a short space of time and
was able to return to her own home much more quickly than she or we could have hoped for. Milton Grange is a shining example of what a care home should be. Thank you all!

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Review from Alan B (Son of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are amazing. Father had fall in flat and after the hospital went to Milton Grange. Nothing too much trouble for any of the staff, down to the receptionist. Dad is doing really well, even after a week, and I hope to have him home soon for his 101st birthday. Thank you, Milton Grange.

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Review from Alexandra M (Daughter of Resident) published on 26 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are excellent, all very kind and friendly, good modern amenities, very clean, nice reception area, lounge and dining room, feels more like a hotel than a care home.

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Review from Penny F (Daughter of Resident) published on 24 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t tell you how superb this rehab care home is. The staff are amazing, the care they give is above and beyond. It’s so difficult when it’s a 5 hour round trip to see mum so I have to rely on good care and that’s exactly what she’s getting well done and thank you so much. I was so nervous about
seeing mum but it was fab, we laughed so much. You totally deserve your CQC outstanding.

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Review from Jill M (Daughter of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a six-week respite at Milton Grange and I can't stress enough how professional and caring the staff were to my mother and our family. We cannot thank them enough for all their help and aftercare advice. My family would not hesitate to recommend them to other families who are in need of
care and recovery. Without them, my mother's health would have gone downhill fast.

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Review from Angela W (Daughter of Resident) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently spent 4 weeks at Milton Grange following her fall and breaking her hip. The staff were amazing, the building is spotlessly clean and my mother has been able to return to her independent living following her period of rehabilitation.


I was horrified to learn that the centre

is under threat of closure to make financial gains for the government. The service provided would have cost the state far more if she had returned home straight from hospital and the regime to bring back her confidence and get her fit again could not have been achieved so professionally.


I hope those who make these decisions regarding this facility never have cause to need to use it or indeed themselves if the government get their way and it is closed. I wrote to the local MP but to date have heard nothing back. Unfortunately I am not surprised.


So in conclusion I would like to thank all the amazing staff at Milton Grange on behalf of myself and my mother - you do a brilliant job.


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Review from Joanne N (Daughter of Resident) published on 16 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After staying in Eastbourne’s stroke unit at the General District Hospital. Dad stayed for four weeks at Milton Grange to be assessed. The staff couldn’t have been more helpful. They were happy, obliging, caring, polite, attentive and thoughtful. They really lifted the spirits of residences which in
turn helped their attitude for life. The activities were engaging and kept everyone interested. It was always clean, the security was never an issue and the food was lovely and seemed home cooked. I wish that Hastings had a unit like this. It’s been much more helpful in Dad’s health than staying in the hospital - which must stop bed blocking.

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Review from Debbie L (Daughter of Resident) published on 15 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care at Milton Grange was excellent. The staff were welcoming, friendly and helpful. The needs of my mother were picked up and responded to. Communication with us as a family was appropriate and respectful to my mother's privacy.
Having worked in the NHS myself for 17 years, I can honestly
say it was truly refreshing to see such superb care. It demonstrated it can be done. I would not hesitate to have a relative stay there.

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Review from Audree M (Daughter-in-law of Resident) published on 12 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A superb rehabilitation home. My 94-year-old mother-in-law spent several weeks there and when she arrived, she could barely stand with assistance, was frail and losing weight through loss of appetite after four weeks in hospital.


The change in her is unbelievable. After being given the care and

attention from all the staff and eating enjoyable meals, where she complemented the chef to us, She now walks confidently, and can stand for a short time unaided without holding her walking frame. She is alert and enjoying her life again attending three different activities a week, two at Milton Grange and one elsewhere.


Cannot say enough about this wonderful place which sets the standard for care and nursing homes alike.


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Review from Barry S (Son of Resident) published on 11 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 93 year old mother was fortunate enough to be able to attend Milton Grange both as a part of the day care program and on two occasions for a week's respite. The standard of care provided under both circumstances was indeed outstanding. Mum always displayed a sense of achievement and indeed pleasure
post attendance due to her condition and lack of memory details were lost, the sense of well being was not, indeed it was noticeable every time.


I'd like to register our sincere thanks as a family to all of your team for the professional manner in which they performed their various tasks not only did mum benefit directly but both my wife and I as full time carers also derived benefit, to such an extent its difficult to quantify. Our eight year task has taken a change in direction of late and it's time to say a well deserved "Thank you" to the Milton Grange team you are all so appreciated.


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Current Review Score: 8.1 (8.135)

Overview of Review Score

The Review Score of 8.1 (8.135) out of 10 for Milton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Milton Grange is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.135 Points relating to the number of positive Reviews for Milton Grange is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 1 Positive Reviews ÷ 7.4 = 0.135

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Milton Grange

What types of Care is Milton Grange registered for?

Older Person Care, Dementia, Mental Health Condition & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Milton Grange have?

There are 37 Single Rooms.

How far is Milton Grange to the centre of Eastbourne?

1.4 mile(s) as the crow flies, distance by road may be significantly further.