Millcroft Carehome

Vines Cross Road, Horam, Heathfield TN21 0HF
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9.8 40 Reviews
  • Millcroft Carehome, Heathfield
Millcroft is a residential care home registered by the CQC offering accommodation and personal care for a maximum of 24 older people.

The home specialises in providing person-centred care to older people in a friendly environment with plenty of places to relax, the purpose-built home has the needs of older people in mind. Whether outside in the garden, or indoors in the dining room or conservatory, the home provides a safe environment for residents to live in.

Millcroft ensures residents have great meals which they all enjoy and offer variety of choices. Regular outings are arranged for residents to participate in, as well as a variety of daily activities which are suitable for all levels of ability, like knitting, reading and chair-based exercise.

Residents have a 24-hour call system to contact the care team and are able to personalise their own bedrooms and can bring their own furniture.

The home is committed to improving access to and experience of healthcare for LGTBQ people across Sussex. They respect your confidentiality, strive to use inclusive language in all communication, provide information and signpost to further resources whenever possible, and will not discriminate against any residents based on their gender orientation or sexuality.

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Care Provided by Millcroft Carehome

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cynthia Viloria (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Millcroft Carehome

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £980 – £1,260
    • RESPITE Self-Funded Residential Care £800 – £1,260

  • The following fees are only guidelines, please call the home for further details. Care fees differ depending on care needs and room size
  • (these prices are only a guideline, please contact Millcroft Carehome to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Millcroft has an open friendly visiting policy. Special occasions such as birthdays are catered for and outside stimuli encouraged. All are welcome to come, please do not hesitate to get in touch for discussion and arrange a viewing if required.


  • Parking

  • Wide parking spaces available.


Millcroft Carehome Reviews (40)

Total of 40, showing 1-20
9.8

Millcroft Carehome has a Review Score of 9.8 (9.782) out of 10, based on 18 reviews in the last 2 years. Over all time Millcroft Carehome has 40 reviews.

Overall Experience

  • 31
  • 9
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Review from J F (Daughter of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very lucky that my mum is being cared for at Millcroft. The staff are kind and caring and are careful to give the residents dignity. I am kept well informed if my mother is unwell or distressed. Staff always go the 'extra mile' to ensure residents are cared for, listened too and are as happy
as they can be. I would have no hesitation in recommending Millcroft to any person requiring care.

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Review from C B (Friend of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The minute the door was opened I felt at home. The staff for to keep me extremely quick and detected me like family. Individual residents appear to be studied and treated according to their particular circumstances.

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Review from Barbara M (Friend of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, there is always a welcoming smile and greeting from the staff. I am always informed as to where my friend can be found. There is always a cup of tea and biscuits on offer. If I am visiting at meal times there is always an offer to join my friend at the table and have been offered soup and
sandwiches, which is very much appreciated. I have offered to pay for them but it has been declined. My friend and other residents always appear clean, dressed nicely and happy. The home is always clean with no apparent odours and there is always someone around if you need help or advice.

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Review from D R (Brother of Resident) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millcroft is a safe and secure environment with a warm and friendly atmosphere. My sister receives all the care she needs and seems very happy here.

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Review from M B (Son of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home with wonderful staff. Mum is very happy here and is very well looked after!
We feel very happy that Mum is in the best care.

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Review from D M (Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy place to be.

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Review from Justin H (Son of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Millcroft Care Home for a number of years and the staff are always helpful in providing the care and support she needs. I would highly recommend this place for any family looking to move their loved ones into a care home.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Hi, thank you for the words, I will pass this on to the team.


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Review from Rachel D (Wife of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has lived at Mill Croft for several years, during which time his needs have changed significantly, however, the staff have been fantastic and have gone out of their way to care for him at all times. The staff always appear cheerful, caring, helpful and treat him with dignity and respect.
He receives regular visits and treatment from the chiropodist - arranged by Millcroft and health care as necessary. The staff keep me informed of any changes and contact me if they have any concerns. They are always very welcoming to me when I visit and always appear cheerful and friendly. The home always feels homely, appears spotlessly clean, is decorated tastefully and always smells clean and fresh. The garden is lovely and has a lovely view over a tree-covered hillside, which is very relaxing and therapeutic.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you so much for the kind words. From all of us here at Millcroft.


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Review from Justin G (Son of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team were just wonderful for the brief period our mother was a resident at the home. The standard of care was exemplary and we will always be thankful for the way in which Mum's last few weeks were handled.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. Thank you.


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Review from Wendy B (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millcroft was the only care home we wanted our mother to go to. We knew friends that had been very happy there. Our mother has been there for seven months and settled in straight away. The staff are lovely, very caring. Always there to talk, to tell of any events that may have happened or be happening.
All staff are friendly and have time for you. There are regular activities going on in the lounge, from bingo to sing-a-longs. Minibus rides out each week, a lovely garden to sit in. While sitting out last summer my mother heard an ice cream van in the distance and said it would be lovely if it came here. The manager arranged for it to come the following Sunday! Nothing is too much trouble. The loveliest home.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Hi Wendy,
Thank you for the lovely feedback! I will pass it over to the team.


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Review from Vincent C (Son of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care of my father. Take time to feed and clean him, especially as he has Alzheimer's. All the staff know the residents and take time to talk and help. I would recommend this care home.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for the good feedback, I will pass it over to the team, much appreciated.


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Review from Rita C (Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very Good. I love my room, nice people around. Highly recommend.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for your good feedback. This review will be passed over to our lovely team that take pride in everything they do.


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Review from C E (Resident) assisted by family/friend published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is good. I came here for a short break but I decided to stay. The home is clean, the staff are friendly and caring. I can highly recommend Millcroft to anyone looking for a care home.

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Review from Raoul M (Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I use the service for occasional days respite and find the staff polite and very helpful. The grounds and house are very pleasant and clean and well presented.
We all like Millcroft Carehome a lot.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for the good feedback. I will pass this over to the team.


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Review from Terence C (Son of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care and professional services my mother receives. The care home provides a more personal approach to care than larger care homes, this is one of many reasons we picked this home for my 90-year-old mother. She can be very stubborn and needs a more personal approach to
care which myself and sister have experienced is available here, please continue the excellent service with which you provide.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for the kind words. I will pass this on to the team.


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Review from Angela S (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has regular respite at Millcroft, which is a relief for myself as her primary carer. My mum is mentally very well, but has very poor mobility. She does not like change, however, Millcroft is like a home from home. Mum is always greeted by staff with a warm smile, a cup of tea and a biscuit.
She is made to feel so welcome. When and if the time comes Mum needs full-time care I would not hesitate to place her in Millcroft. There are plenty of events and parties that Mum has attended whilst on respite. The staff and the manager go above and beyond to make her stay as pleasant as they can and for this I am eternally grateful. I would be lost without this gem of a home. Other residents are treated with dignity and respect, and whilst they are occasional challenging behaviours from some residents, Mum always says, staff deal with these situations well and has nothing but praise for the staffing team.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for the kind words, the team really appreciate your feedback. "Mum" is part of the Millcroft family. Me and my team take pride in everything we do. Thank you for trusting us to look after "Mum".


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Review from Helen P (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been in Millcroft for a month, but the change in him is amazing.
He was absolutely against being in a home but he has settled so well due to the high standards of care he is receiving.
Other family members have visited him and agree with me that it feels more like a family unit
as the other residents are content and appear very happy.
The food is excellent (my father is fussy)!
I cannot praise the staff and management enough as the weight has been lifted from my shoulders and I know Dad is safe and happy.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you so much for your lovely words and ongoing support for Millcroft. I will share your feedback to my hardworking and dedicated team. I am glad that Millcroft meets your expectations. My team and I will continue to provide high standards of care to our residents(our extended family).


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Review from M R (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely little home, staff very welcoming and extremely kind, lucky they had a room when my parent needed care to be discharged from hospital. Very happy. Food and activities, excellent. Lovely garden for residents too.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

We appreciate your good feedback and thank you, I will pass it over to the team.


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Review from J S (Son of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very friendly. Lovely staff members.
Very kind and considerate.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for the lovely feedback, I will pass this on to the team. Thank you for trusting us to look after your Loved one.


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Review from P K (Friend of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of 96 years old decided it was time to seek a residential home. Many places were visited but none were suitable. Millcroft when visited did meet all requirements with a homely feel. The staff were very friendly and the room offered was nice. Eighteen months have passed and all have met with
satisfaction. She now treats Millcroft as home and has a good rapport with the staff. A number of events and parties are held during the year to which family and friends are invited. There are also mini bus outings twice a week to places of interest which she enjoys. She finds meals are good and varied and orders from a menu, in a well organised dining room. The attention given by staff and management are excellent. Overall a very good venue and staff.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for the lovely feedback.
I will pass this on to the team.


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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Millcroft Carehome is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Millcroft Carehome is calculated as follows: ( (165 Excellents x 5) + (46 Goods x 4) ) ÷ 211 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millcroft Carehome is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Cynthia

Cynthia Viloria

Job Title: Senior Home Manager

Joined: 2008

Care is my passion, I am working in care industry for more than 15 years now and work my way up to become a registered manager. I promote a calm and unique culture which resembles the home as ONE big family.


Laura

Laura Harvey

Job Title: Deputy Manager

Joined: 2014

I treat the residents as my own. I am working in the care industry for more than 10 years now. I work well with everyone and I am proud to say that our team are very caring and committed to our residents.


Frequently Asked Questions about Millcroft Carehome

What types of Care is Millcroft Carehome registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Millcroft Carehome provide?

Palliative Care, Day Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Millcroft Carehome have?

There are 24 Single Rooms.

What are the Facilities & Services at Millcroft Carehome?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Millcroft Carehome to the centre of Heathfield?

2.3 mile(s) as the crow flies, distance by road may be significantly further.