Millcroft Carehome

Vines Cross Road, Horam, Heathfield TN21 0HF
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9.8 40 Reviews
  • Millcroft Carehome, Heathfield
Millcroft is a residential care home registered by the CQC offering accommodation and personal care for a maximum of 24 older people.

The home specialises in providing person-centred care to older people in a friendly environment with plenty of places to relax, the purpose-built home has the needs of older people in mind. Whether outside in the garden, or indoors in the dining room or conservatory, the home provides a safe environment for residents to live in.

Millcroft ensures residents have great meals which they all enjoy and offer variety of choices. Regular outings are arranged for residents to participate in, as well as a variety of daily activities which are suitable for all levels of ability, like knitting, reading and chair-based exercise.

Residents have a 24-hour call system to contact the care team and are able to personalise their own bedrooms and can bring their own furniture.

The home is committed to improving access to and experience of healthcare for LGTBQ people across Sussex. They respect your confidentiality, strive to use inclusive language in all communication, provide information and signpost to further resources whenever possible, and will not discriminate against any residents based on their gender orientation or sexuality.

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Care Provided by Millcroft Carehome

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cerebral Palsy
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Cynthia Viloria (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Millcroft Carehome

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £980 – £1,260
    • RESPITE Self-Funded Residential Care £800 – £1,260

  • The following fees are only guidelines, please call the home for further details. Care fees differ depending on care needs and room size
  • (these prices are only a guideline, please contact Millcroft Carehome to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Millcroft has an open friendly visiting policy. Special occasions such as birthdays are catered for and outside stimuli encouraged. All are welcome to come, please do not hesitate to get in touch for discussion and arrange a viewing if required.


  • Parking

  • Wide parking spaces available.


Millcroft Carehome Reviews (40)

Total of 40, showing 21-40
9.8

Millcroft Carehome has a Review Score of 9.8 (9.782) out of 10, based on 18 reviews in the last 2 years. Over all time Millcroft Carehome has 40 reviews.

Overall Experience

  • 31
  • 9
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Review from Beverly J (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted into Millcroft care home at the start of Covid, and therefore we had no choice as to where she was able to go. However, I am so happy with Millcroft and the lovely staff there, that I would not have been able to choose a better home for my mother. My mother has now been there
for almost three years and is very content.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for your kind words - Millcroft appreciates every feedback to improve our service.


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Review from N C (Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel safe in this home, can talk to staff if I have any worries. enjoying activities within the home. Feels like home from home. Encouraged to stay independent, will ask for assistance if I need it.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for the good feedback - We appreciate your feedback and we will use it to maintain high standards of care.


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Review from Paul G (Son of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Millcroft in June 2022. The staff and manager were very welcoming and she has settled in very well. The home is very quiet and the facilities are good. Any issues I have had have been very quickly resolved by the staff who are very visible and helpful.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for your kind words about our care staff who will be delighted that their dedication and commitment to caring for our residents has been appreciated and recognised. They all work very hard and we will pass on your comments.


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Review from Anthony W (Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home to be excellent and would recommend it unreservedly. I would recommend this home for its caring abilities. My wife and I spent our time together here. I will never forget all the support that the staff gave me when she passed. Food is good and my room is nice. This home is my home and
I will be spending my time here until my time comes. A lovely place to retire.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for your kind words about our care staff who will be delighted that their dedication and commitment to caring for our residents has been appreciated and recognised. They all work very hard and we will pass on your comments.


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Review from M N (Son of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for five-plus years. She, unfortunately, has dementia so caring for her is challenging. The staff seem to cope very well.

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Review from Alan S (Friend of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy home, feels like a home away from home. Everyone is friendly and helpful.
Calm environment.
Clean and fresh.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for your feedback - Millcroft will continue to provide a high standard of care and we will use the feedback to improve our service.


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Review from Anthony N (Son of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A long association with the home. Have always found the staff friendly, helpful and professional. Would have my mother to stay in the home long term. My mum thinks of the home as home, which is great.

Reply from Cynthia Viloria, Manager at Millcroft Carehome

Thank you for your feedback - Millcroft will continue to provide a high standard of care and we will use the feedback to improve our service.


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Review from Sue S (Daughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Millcroft are awesome. My mum is a new resident and of course, we were hesitant but the staff are attentive and very communicative with both me my family and most of all my mum. The house itself is a bit tired looking but it is clean and the residents have a wonderful decked area overlooking
the local countryside. Mum's room is clean and she has her personal stuff with her including her own chair. She says the food is nice and that she is treated well. We can visit (even with COVID) we test before and wear PPE but are allowed to interact with her, which is super for all of us. I can't recommend enough.

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Review from Ingo M (Son of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could give more than 5 stars, I definitely would. My mom spent her last 2 months at Millcroft, and the care well exceeded any expectation. She was very happy, loved the staff, who not only were always promptly there when needed but also helped with high spirits, uplifting.
If ever I raised any
concern, I was impressed by the personal care and attention by the senior manager. Never a problem, usually already resolved.
I could always rest assured that mom was in the best care. If ever I were to reach a stage of needing care, this would be my unreserved choice.
Highly recommended!

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Review from John P (Nephew of Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly, courteous and caring atmosphere. Excellent staff who go the extra mile to ensure both the well-being of the residents and also their visitors.

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Review from Gene (Son of Resident) published on 28 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At first glance the facilities look 'tired' (it is an old building) and some circulation areas seem a bit cramped. However, very quickly the positive things shine through. Every member of staff is friendly and caring (as well as maintaining a sense of humour). Even though many occupants are not in the
best of health when you speak to many of them they clearly appreciate the staff as well. My father recently passed away in this facility (after several months residency with them and after the hospital gave up on him) and they couldn't have been nicer in the way they looked after him for the last few weeks. I had no hesitation in asking them to look after my Mum on a permanent basis. When you discuss things with them the staff all come across as genuine caring people.

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Review from D S (Daughter of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely kind and caring staff.
Always welcoming.
My father has settled in well and is enjoying himself despite his reservations.

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Review from Ian G (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and dad have both been at Millcroft since 2018 and on every visit, they tell us how well they are being looked after. Nothing is too much trouble and the staff are always very friendly and upbeat. They have adapted the level of care required for my mum as her mobility gradually got worse. I researched
a lot of homes in the area before selecting Millcroft and we have all been very happy that we made the right choice.

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Review from Jill B (Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for 2 years so that will answer all questions. Otherwise, I would have left a long time ago.

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Review from A F (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millcroft is just like a "family home" and is run as one. Each resident needs are individually addressed. The staff are always friendly and approachable and nothing is too much trouble. They make themselves available at all times for discussing queries etc and the home is always fully staffed. Also,
everywhere in the home is spotlessly clean and fresh smelling. Residents appear happy and comfortable and are treated with respect and dignity. The only criticism I have is activities are poor and needs more input from the organiser.

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Review from Janice L (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the home is very nice, my mother is well looked after. Most of the staff are very nice and hard workers. I do wish there were more activities, we were always made aware of what is happening.

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Review from Judith D (Daughter of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Millcroft for about one year, myself, sister and family are pleased with the overall standard at Millcroft.
The staff are efficient but still friendly and approachable, all in all, a well-run team by the management.

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Review from Jane M (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been treated with kindness, consideration and respect whilst at Millcroft.
All areas are always clean and well decorated. It has a welcoming, homely feel.
There is not a large staff turnover, so my father seems secure in knowing the staff well and them him.

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Review from Pat C (Daughter of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home extremely good.
Staff are very obliging and kind, especially to mother as she is being very difficult.

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Review from Julie B (Daughter of Resident) published on 3 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum stayed at Millcroft for more than a year. I am so grateful with the care the staff provided to my Mum during her stay at Millcroft. They gave me my Mum back, they helped my Mum to get back to her feet again. I witnessed how staff cared for everyone in the home, no matter what time of the day,
they always smiling. The place is like a home away from home. A marvellous team, good and friendly atmosphere. Once again thank you for the care you all provided by my Mum.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Millcroft Carehome is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Millcroft Carehome is calculated as follows: ( (165 Excellents x 5) + (46 Goods x 4) ) ÷ 211 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millcroft Carehome is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Cynthia

Cynthia Viloria

Job Title: Senior Home Manager

Joined: 2008

Care is my passion, I am working in care industry for more than 15 years now and work my way up to become a registered manager. I promote a calm and unique culture which resembles the home as ONE big family.


Laura

Laura Harvey

Job Title: Deputy Manager

Joined: 2014

I treat the residents as my own. I am working in the care industry for more than 10 years now. I work well with everyone and I am proud to say that our team are very caring and committed to our residents.