Mountside Residential Home

9/11 Laton Road, Hastings TN34 2ET
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9.8 48 Reviews
  • Mountside Residential Home, Hastings
Mountside Residential Home in Hastings is dedicated to ensuring your stay is enriching and growth-oriented. They emphasise personalised support, enabling residents to continue their familiar routines while also exploring new activities and interests.

The philosophy at Mountside Care Home goes beyond a standardised approach; they believe in understanding each resident's unique needs and preferences to provide customised care.

Whether you're in need of premier residential care, specialised support for dementia, or a temporary respite stay, Mountside boasts a team of compassionate and skilled professionals committed to excellence in every aspect of care.

Choose Mountside for a care experience that values individuality and fosters a nurturing environment for every resident.

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Care Provided by Mountside Residential Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lisa Wilde (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Mountside Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • Self-Funded Residential Dementia Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,200
  • (these prices are only a guideline, please contact Mountside Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Mountside is open for visiting at anytime for family and friends. The Manager and staff will spend time showing you the Home or simply drop in for a coffee


  • Parking

  • Mountside has a large car park to the front of the building that can be used by family and visitors.


Mountside Residential Home Reviews (48)

Total of 48, showing 1-20
9.8

Mountside Residential Home has a Review Score of 9.8 (9.753) out of 10, based on 22 reviews in the last 2 years. Over all time Mountside Residential Home has 48 reviews.

Overall Experience

  • 39
  • 7
  • 1
  • 0
  • 1

Date Published

48
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6
21
27

Review from Jessica S (Friend of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel compelled to write a review for Mountside. The care and support that they give is fantastic. There's always staff around and if you can't see one, you can press a buzzer and they come on over. Nothing is too much of a bother for them. And they are all so happy - such a great experience!

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Review from Jeremy S (Friend of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic place. The bedrooms are beautiful and kept to a really nice standard. The staff are very helpful and do anything you ask them to and the activities are tremendous. Really commend the staff for the time they put in with everyone that stays there.

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Review from Charlene P (Friend of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend came to stay here to help her to recover and leave hospital. It was great to see her. She had been in hospital for so long and every time I visited her, she looked more tired and frail. She then got moved to Mountside, where it was great to see her up and about and engaging with people again.
She had perked up much more and it was great to see the rapport that she was building with the staff who genuinely cared about her and tried to help her to get better.

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Review from Elaine C (Granddaughter of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad came for respite and it really helped. I only visited one day but he was settled and happy. He told me they were looking after him and he had everything that he needed. People kept checking up on him, which was nice to see. So I was pretty happy!

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Review from L M (Niece of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my uncle, just popped in without booking or anything. Really warm welcome and allowed me in and showed me to his room. Everything was tippity top. He was happy, the home was warm and relaxed. He said the activities are lots of fun and he likes having company.

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Review from John B (Resident) assisted by family/friend published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was very nice to be at Mountside with friendly staff and quality food. Everyone treated me kindly and it was run efficiently and in a caring way.

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Review from J W (Resident) assisted by family/friend published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Mountside for nearly a year and I feel happy. The staff are caring and helpful, the food is good. I enjoy most of the activities.

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Review from C P (Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived at Mountside Residental Home for over a year and I feel really at home here. The staff are wonderful. The food is really good. The activities are great. I feel supported and cared for.

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Review from Anthony W (Friend of Resident) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mountside Residential home has inclusively at it core.
Over the past 18 months I have regularly visited a close friend resident here, we are both members of the LGBT+ community.
I can honestly say the welcome to both of us has been genuinely warmth and you feel that inclusiveness is part of Mountside's
beating heart.
A truly welcoming home.

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Review from J W (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and now needs more support than he can receive at home. Mountside was recommended to us by someone whose mother is currently there, and they were able to accommodate my dad at quite short notice. The staff are very dedicated and are doing a fantastic job looking after him - it's
a relief at a difficult time to know he's so well cared for. It's a big change for my father but he's taken to it well and is enjoying the activities. Communication has been excellent throughout. Thoroughly recommended.

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Review from S W (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother is in there for respite. Only been in there for just over a week, had 3 falls already. Her personal hygiene is not being taken care of properly. Hardly any interaction with other people and staff. Basically sat in a chair day and night. From how my mum was before she went here to how she is
now is a completely different person and it’s only been a week. I would not recommend putting your loved ones in Mountside.

Reply from Ravi Sodha, Director at Mountside Residential Home

Thank you for your feedback. We appreciate you taking the time to share your concerns regarding your mother’s care provision at Mountside. We want to assure you we take feedback seriously and are committed to addressing the issues raised. Firstly, we’d like to express our regret for the challenges your mother has faced during her stay with us, and we’re sorry for any distress this situation may have caused.


We have initiated an investigation into the matters highlighted, including the falls your mother experienced, concerns about personal hygiene, and the perceived lack of interaction with both staff and other residents – and there are a number of factors at play, some of which are centred on your mother’s personal preferences and individual choices.


We always look to work collaboratively with our residents and their families to address specific needs and requests. Your mother has now moved out, so we wish her well in the future.


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Review from C D (Niece of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was brought into Mountside Care Home as a matter of urgency because she hasn’t been taking care of herself. She and I were greeted with such kindness. She was treated well and instantly loved all the staff members who were looking after her. She remains there and is very happy as are the whole
family. She loves the food that is brought to her and the entertainment that is put on. She recently had Christmas at Mountside and clearly loved it. Thank you all.

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Review from Jeremy D (Son-in-law of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was at Mountside, and as a family, we were really happy with everything. The activities were great, and he had a lot of fun. Also, we could see so much on their social media site, and it gave us things to talk about with him on the phone. I would definitely recommend.

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Review from Peter S (Nephew of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty was here on respite. Really nice place, friendly staff, good food (so she tells me). I visited once and everyone seemed happy and relaxed. Would not hesitate to recommend it. Everyone does a great job.

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Review from John C (Relative of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit the other day and felt compelled to leave a review. I just read an article in the newspaper about people being forced out of hospitals and into care homes. Well from my experience at Mountside, I just want to ask why that’s a bad things? My great-aunt has been in hospital many times
over the last few years and it’s always terrible and she always cries about wanting to go home. But since she’s been at Mountside, she’s so happy and free and is getting so much help and support. These guys are doing a fantastic job and we really should be highlighting what a fantastic place it is!

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Review from L M (Daughter of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care for my father at Mountside is exceptional. The carers really care, and the management is on hand to answer any questions and help where appropriate. The admin team are also very friendly and helpful. The food is delicious. The entertainment programme is stimulating. I would recommend
this care home to anyone.

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Review from Lara B (Friend of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Mountside approximately 6 months ago. This was a difficult move for my mum, due to her declining mobility and dementia, in addition to the difficulties she experiences with her mental health. It took Mum some time to come to terms with her new home and to settle and she could become
frustrated with staff. However, at all times she has been treated with the utmost care and respect by all members of staff.
Staff members have also been good at keeping me up to date on matters and they are always so friendly when I go to visit mum.
I cannot thank Mountside enough for their care of mum, it has been a huge weight off my mind to know how well she is being looked after.

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Review from Kelvin S (Son of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has resided at Mountside Residential Home for five years now. The management and staff has totally changed over the past three years. Covid was worrying however we were able to talk to Mum via video calls. The staff kept us informed how Mum was doing and we could get things she needed for her daily
routine, although we could not visit. We visit Mum on a regular basis now and we’ve always found the home clean and the food menu is varied. You can pop in at any time to visit. They have games, films, bingo, singsongs and craft afternoons which Mum can join in if she wants. Having to go into a care home is not ideal but Mum couldn’t cope on her own and needed constant help. We know she is cared for by the staff and has banter with them on her good days. Her room is lovely and she’s able to have her family photos around her. I am very happy to recommend Mountside Residential Home. If Mum's happy so our we.

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Review from A E (Son of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Mountside for three years. He has always been well cared for and is happy with his life at the home. He enjoys the food particularly. He has a very nice room and is very comfortable. All the staff are very caring and considerate. I have peace of mind to know that he is in a safe,
caring environment. I have recommended the home to lots of people.

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Review from Gill S (Daughter of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy there because she feels safe. It is very friendly staff go the extra mile and provide a wide range of activities. The room is lovely with a lovely view of beautiful grounds. I'm glad we chose this home. Mum also loves the little dog who is very friendly.

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Current Review Score: 9.8 (9.753)

Overview of Review Score

The Review Score of 9.8 (9.753) out of 10 for Mountside Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.753 for Mountside Residential Home is calculated as follows: ( (223 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 259 Ratings = 4.753

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mountside Residential Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Mountside Residential Home

What types of Care is Mountside Residential Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mountside Residential Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Mountside Residential Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Mountside Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mountside Residential Home to the centre of Hastings?

0.6 mile(s) as the crow flies, distance by road may be significantly further.