Mountside Residential Home

9/11 Laton Road, Hastings TN34 2ET
Submit a Review
9.7 48 Reviews
  • Mountside Residential Home, Hastings
Mountside Residential Home in Hastings is dedicated to ensuring your stay is enriching and growth-oriented. They emphasise personalised support, enabling residents to continue their familiar routines while also exploring new activities and interests.

The philosophy at Mountside Care Home goes beyond a standardised approach; they believe in understanding each resident's unique needs and preferences to provide customised care.

Whether you're in need of premier residential care, specialised support for dementia, or a temporary respite stay, Mountside boasts a team of compassionate and skilled professionals committed to excellence in every aspect of care.

Choose Mountside for a care experience that values individuality and fosters a nurturing environment for every resident.

Show Mountside Residential Home on the Map

Care Provided by Mountside Residential Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lisa Wilde (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Mountside Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • Self-Funded Residential Dementia Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,200
  • (these prices are only a guideline, please contact Mountside Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Mountside is open for visiting at anytime for family and friends. The Manager and staff will spend time showing you the Home or simply drop in for a coffee


  • Parking

  • Mountside has a large car park to the front of the building that can be used by family and visitors.


Mountside Residential Home Reviews (48)

Total of 48, showing 21-40
9.7

Mountside Residential Home has a Review Score of 9.7 (9.741) out of 10, based on 21 reviews in the last 2 years. Over all time Mountside Residential Home has 48 reviews.

Overall Experience

  • 39
  • 7
  • 1
  • 0
  • 1

Date Published

48
2
6
20
28

Review from John F (Son of Resident) published on 21 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is at Mountside and is really happy. I don’t live that close to her, so I only get to see her a couple of times a month so I am really happy that she settled well and is well looked after. The activities look fantastic - keep it up!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Granddaughter of Resident) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Now that I am at uni, I don't get to see nan as often as I used to. But I still come and visit when I am home for the holidays, and I speak to her on the phone during the week. She is happy and comfortable and never has a negative word. She likes the food, the company and the activities. She says the
activity staff are ace!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R B (Friend of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just come to visit my friend for the first time and it is just wonderful. Everyone was so friendly and nice and helpful. The way they cared about me and my day, made me think about how much they care for all the people that live there day in day out. Good work!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley P (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent three years at Mountside and was always treated with the utmost respect by all staff who attended to her needs. She spoke so highly of everybody and embraced them as her extended family. With mild dementia and complicated health issues, she needed constant maintenance care, and this allowed
her to live a full life in the home, enjoying an array of activities, visits and trips out. At her request, her end-of-life care was administered both sensitively and efficiently by the Mountside staff, and she passed peacefully in familiar, comfortable surroundings. The caring staff of Mountside did not fail her, and now, under better management and leadership, it can truly thrive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Friend of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place. Everyone is very friendly and the other people living there are a hoot. It is nice to get a sense of community in there. We have no issues visiting and have no issues when we are there. Well done all!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet W (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a permanent resident at Mountside Residential Home from September 2020 to December 2022.
The staff were extremely helpful, caring, professional and friendly right across the board.
Her room was lovely, clean and bright. There was lots of entertainment and activities arranged with the staff
all going the extra mile. I would have no hesitation in recommending Mountside to anyone looking for residential care for a loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip H (Son of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a permanent resident at Mountside for about six months and is happy there. The staff are helpful, caring and friendly. His room is lovely, and my family and I believe he is safe and in good hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael H (Son of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My widowed father was admitted last November after a hospitalisation. I feel his care and treatment have been very good in this time. I visit twice weekly.
Previously my mother, sadly now deceased, had been a resident for a few weeks convalescence following a hospital stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F L (Friend of Resident) published on 6 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just had to say something. This home has had its ups and downs but I have to say, I am so pleased how things are improving. The communication from the management and the staff to the relatives (who pass it on to us friends) and to my friend who lives there, is just fantastic now. I think all of us
around the home are very happy with the staff, who just do such an unbelievable job. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L U (Respite Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff to be excellent. They were extremely helpful and caring. Nothing was too much trouble. However, I had difficulties every day with the senior team who tried to make me take the incorrect medication every day for my week's stay. One person even said he was going to report me. They would
not be able to report me to my GP. I had two patches to be placed each day in different areas of the body. At first, they were placed on my back but then I told them it should have been on one of my legs.
The food was not very good. I ate soup that was tasteless. Nothing fresh. Thick apple crumble, a piece of fish which was less than or no more than three inches, cooked in butter sauce. Orange juice very weak. Tea and coffee tasted awful!

Reply from Steve Drew, Home Manager at Mountside Residential Home

Thank you for your kind words about our care staff who will be delighted that their dedication and commitment to caring for our residents has been appreciated and recognised. They all work very hard and we will pass on your comments.
We acknowledge there were some difficulties with the administration of your medicine on the first day of your stay, which was due to ambiguity in the labelling on the medication. This was quickly clarified with the prescribing chemist and we believe was administered in line with their instruction and your wishes during the remainder your stay.
We always do our best to provide delicious and nutritious food and this is often cited as one of the things that our residents enjoy the most about life at Mountside. We're really sorry if on this occasion we fell below our usual standard and the food provided didn't meet with your expectations.
If you'd like to discuss any aspects of your stay further please contact the home manager at any time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margery S (Niece of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say that I came to visit my uncle that much when he was here but on the odd occasion that I did, I really liked the atmosphere. Everyone was kind and helpful and very nice to us. My uncle always said very positive things and seemed to very happy and relaxed. It is a hard decision to move into
a care home but my uncle looked like he was at home and that is all you can ask for.

Reply from Ravi Sodha, Director at Mountside Residential Home

Hi,
Thank you for leaving us a review. We are really glad that you and your uncle were happy with everything at Mountside!


Kind regards,


Ravi


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara P (Wife of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband appears to be very content where he is living and being cared for. The room is lovely and the staff are very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine B (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always very clean and the staff are friendly and kind to residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V R (Daughter of Resident) published on 14 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and I met the manager and another lady at the hospital after my mothers fall and now being 98-years-old, decided she would now go into care. They said it was 'home from home' and that it definitely is. It's wonderful and caring, all staff seem to take their jobs to a different level, and we
are just so happy to know Mum is safe and being extremely well looked after. Thank you to everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Son of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mountside has done a brilliant job during the lockdown. They have kept Mum safe and secure. They have really improved their communication with family members through the use of Facebook and making Facetime calls available.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John S (Brother of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother lived at Mountside for a year, and I have to say, it was great to see him so happy and relaxed. It was very sad for us that he had to move to a home, but once he had settled, it had brought back his old glow and charm. He always said he was well cared for, and the building was beautiful.
We are so happy that he managed to get another year of being himself again after struggling so much at home. He always loved the weekly bingo!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary L (Friend of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of mine lived at Mountside for 3-years up until early this year. I came to visit her when I could, and I was always very happy with how the staff treated you and how they were to the other people that lived there. Everyone looked so happy, and my friend did say to me that she was happy living
there. It is a shame now that she isn't there, so I won't be visiting anymore, as I will miss having little chats with the other people that live there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J K (Friend of Resident) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been in Mountside for 2 years now and I can't fault how she has been looked after. There are a lot of activities if she wants to join in (mostly she doesn't but they are there if she does) with other residents. Her being in Mountside puts my mind at rest that she is safe and warm. I speak
to my friend every evening and I haven't heard her complain about anything. So on that note thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ronald P (Son of Resident) published on 26 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager, deputy manage rand staff are very friendly and committed to looking after the residents. My mother is happy at Mountside. During the coronavirus lockdown, Mountside has bought a mobile device and I have been able to make Facetime video calls to my mother. Brilliant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W E (Stepdaughter of Resident) published on 26 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all members of staff to be helpful, pleasant, caring, and always ready to listen. The member of my family in Mountside is looked after very well and he is very happy to be in this environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Mountside Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Mountside Residential Home is calculated as follows: ( (211 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 247 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mountside Residential Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet