Mountside Residential Home

9/11 Laton Road, Hastings TN34 2ET
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9.7 48 Reviews
  • Mountside Residential Home, Hastings
Mountside Residential Home in Hastings is dedicated to ensuring your stay is enriching and growth-oriented. They emphasise personalised support, enabling residents to continue their familiar routines while also exploring new activities and interests.

The philosophy at Mountside Care Home goes beyond a standardised approach; they believe in understanding each resident's unique needs and preferences to provide customised care.

Whether you're in need of premier residential care, specialised support for dementia, or a temporary respite stay, Mountside boasts a team of compassionate and skilled professionals committed to excellence in every aspect of care.

Choose Mountside for a care experience that values individuality and fosters a nurturing environment for every resident.

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Care Provided by Mountside Residential Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lisa Wilde (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Mountside Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,500
    • Self-Funded Residential Dementia Care £1,000 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,200
  • (these prices are only a guideline, please contact Mountside Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Mountside is open for visiting at anytime for family and friends. The Manager and staff will spend time showing you the Home or simply drop in for a coffee


  • Parking

  • Mountside has a large car park to the front of the building that can be used by family and visitors.


Mountside Residential Home Reviews (48)

Total of 48, showing 41-48
9.7

Mountside Residential Home has a Review Score of 9.7 (9.741) out of 10, based on 21 reviews in the last 2 years. Over all time Mountside Residential Home has 48 reviews.

Overall Experience

  • 39
  • 7
  • 1
  • 0
  • 1

Date Published

48
2
6
20
28

Review from Colin R (Friend of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was a resident for two years so I had no problems in recommending Mountside when my friend was suddenly in need of care. I have been impressed with the standard of care given to all the residents.
The staff are friendly and efficient and my friend has had very few causes for any concern. The
food appears to be good with few exceptions which is due to individual tastes.
On the whole, I consider Mountside a good place to reside. I am 83 and I would have no qualms if I were to live there!

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Review from M C (Son of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 11 years. During this time she has received excellent care, support and been treated very well by all staff and management.
We receive regular updates on her well being and always have the chance to raise any queries or concerns that we may have for her.

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Review from June P (Niece of Resident) published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has lived at Mountside for about five years now, including the time of Coronavirus. They have been helpful at all times, from management through all staff. Entertainment is enjoyable and relevant, arranged by an entertainment person who goes beyond the task, is thoughtful, kind and professional.
Throughout Coronavirus, I have been able to speak with my aunt and assured by management at all times, excellent.

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Review from Rosalind C (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Mountside for the past 11 years and I cannot speak highly enough about the care she is receiving. The staff are very professional but also very caring. During this Covid pandemic, they have gone above and beyond to ensure that all the residents have been extremely well
looked after, at a time which has been very distressing to them as they have not been able to receive visitors in person. The management and staff, through their prompt action in locking down very early, have ensured that all of our vulnerable relatives have stayed safe and for this, we will be eternally grateful. They have kept the residents’ spirits up with additional entertainment and treats and they have kept us informed every step of the way by email, Facebook videos and pictures and have enabled us to contact mum on FaceTime.
My family and I are all so glad that mum is a resident in such a lovely, caring home where we know she is safe and very well looked after.

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Review from Ruth M (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mountside is a very friendly and caring home. They have coped extremely well with the Covid situation keeping relatives up to date with the situation at all times.
Activities for residents are frequent and have carried on during the pandemic with some entertainment being held in the outside areas
where possible.
Staff are all approachable and work very hard to care for the residents.

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Review from Jay N (Friend of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very dear friend was admitted last month he had to move from another care home, but due to the increase in fees/new management, he could not afford to stay although he was very happy there. Moving to Mountside Residential Home was, therefore, distressing for him. However, within a week that all changed
he loved it! The care is beyond expectation, the food/meals are freshly cooked and delicious. The activities are planned throughout each month. My friend could not be happier and we as family and friends are absolutely delighted. Thank You.

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Review from Rosina B (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been residing at Mountside Care Home (18mth) my husband, myself, our family and most of all my mother have had peace of mind because of the care and attention given by all members of staff. They are all very professional, thoughtful, dedicated and importantly friendly. Every resident
receives the same level of attention equally which I think is important, all residents are made to feel special which they are. There are many activities and outings which are stimulating.

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Review from Pamela H (Sister of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On the whole, the staff are very good and very hard working. The fact that there are not enough of them is a widespread problem. My sister gets quite upset when the buzzer is not answered especially when she has an appointment and needs to be helped down in the lift, but also because the bell is situated
outside her room and despite being deaf, she can hear it ringing insistently from morning until night.


Meals don't always come on time, towels not changed and bed not made until evening. Some problems with privacy.


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Current Review Score: 9.7 (9.741)

Overview of Review Score

The Review Score of 9.7 (9.741) out of 10 for Mountside Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.741 for Mountside Residential Home is calculated as follows: ( (211 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (6 Very Poors x 1) ) ÷ 247 Ratings = 4.741

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mountside Residential Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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