The Maples

27 South Coast Road, Peacehaven BN10 8SZ
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9.6 25 Reviews
  • The Maples, Peacehaven
The Maples is a family-run care home in Peacehaven, Sussex, that provides residential, respite and dementia care for up to 24 older people. The home is a five-minute walk from the seafront and is a six-mile journey to Brighton, which is accessible by bus.

The home features a communal lounge, dining room, conservatory, small garden, two wet rooms and a lift.

Mealtimes can be enjoyed in private or social areas, with light snacks available throughout the day and night. All meals provided are made to cater to each Resident's individual requirements while providing good nutrition.

Activities are organised to suit residents in promoting their independence and self-esteem, with social events such as visiting entertainers and reminiscence therapy proving of great benefit.

At the Maples, the team understands End of Life care and support and how upsetting this stage of life can be for everyone and as a service they are very respectful of their residents' wishes, while providing an environment that they feel safe and comfortable within.

The Maples is able to offer compassionate and sensitive care to your loved one and works closely with Health Professionals to ensure your loved ones are comfortable and free from any potential pain at all times.

All staff within The Maples have undertaken relevant training and qualification to enable them to support your loved ones and are also supported by the Management team of the home.

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Care Provided by The Maples

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Colin Scott (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for The Maples

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,000 – £1,200

  • These fee's are starting rates, as fee's are based on the level of support that an individual requires and the fee will be provided following a full assessment of needs
  • (these prices are only a guideline, please contact The Maples to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • The Maples has a car park at the front of the building


The Maples Reviews (25)

Total of 25, showing 1-20
9.6

The Maples has a Review Score of 9.6 (9.554) out of 10, based on 9 reviews in the last 2 years. Over all time The Maples has 25 reviews.

Overall Experience

  • 19
  • 5
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25
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Review from Claire h (Granddaughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend The Maples enough. The staff are fantastic. They looked after my Nan so well at the end of her life, I will forever be thankful for their compassion, kindness and patience throughout her stay.

Reply from Colin Scott, Manager at The Maples

Thank you for your review, it was an absolute honour and pleasure to have your Nan at The Maples, she was a breath of fresh air and will be sadly missed by all.


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Review from Anita S (Daughter of Resident) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Maples have an excellent standard of care, that you don't always see in other places.
They supported my dad through a very difficult time with his illness, and their level of care saved his life.
They are very communicative, involve the outside services and encourage the residents into better
health, with their utmost care and communicative skills. Always communicating with the outside services and with relatives. That includes the whole team, with both management and the carers.

Reply from Colin Scott, Manager at The Maples

Thank you for your feedback on your dad's experience at The Maples; it was a pleasure to have had the opportunity to get to know your dad and to support him to regain his independence. It was an honour and a privilege to have had him with us for the period of time he was at The Maples, and we wish him and yourselves all the best for the future


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Review from Brian L (Respite Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Needs a good wash, brush-up.

Reply from Colin Scott, Manager at The Maples

Thank you for your review Brian it is greatly appreciated and I welcome the feedback provided. I am already in discussions with the owner with regards to freshening up certain areas of the home, but I would like to express my apologies with regards to any issues that you had with the cleanliness within the home and I will be feeding back your rating to the Domestic and requesting that she focusses more on her cleaning. It was a pleasure to have had you at the Maples for your period of respite, and I wish you all the best for the future.


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Review from Annemarie B (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Maples building does not look 'top-notch', but the welcome they gave us and the homely feeling was. I needn't have worried about leaving Mum; she had a great time. When I picked Mum up, she looked as if she had been on holiday and had even put on some weight. Mum was sad to leave and has not stopped
enthusing about The Maples since. She told me the staff looked after her extremely well, and they were kind and affectionate towards her. She said nothing was too much trouble for them. She enjoyed the food and loved the daily entertainment, especially the music man. She even said she would like to go back for another holiday! Whilst I was away, my daughter visited a few times and was always made welcome. She informed me that Mum looked clean and smart each time she visited and witnessed her enjoying her food. I would therefore like to thank the staff from the bottom of my heart. I cannot recommend this home enough.

Reply from Colin Scott, Manager at The Maples

Thank you for your feedback on your mum's experience at the Maples; it was a pleasure to have had the opportunity to get to know your mum and hear all her life stories. It was an honour and a privilege to have had her with us for the period of time she was at The Maples, and we look forward to welcoming her back in the future if this is something she wishes.


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Review from J L (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience with the Maples home was back in 2018 when we placed my aunt there who spent 3 years with excellent care and I know she was happy there until she passed away. Shortly after it became necessary that my mother required constant care, she is still there today (Nov 2023) and I know that
she is happy in her surroundings. In all that time neither my sister nor I have had any complaints about the home and have had no regrets in choosing The Maples.


The staff have been excellent from the management down and it really does have a friendly and family feel at all times. I can only add - Thank you.


Reply from Colin Scott, Manager at The Maples

Thank you for your review it was a pleasure to have known and cared for your aunt and it is our pleasure and privilege to now care for and support your mum.


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Review from S B (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very well taken care of. He loves the food and always looks clean and healthy.

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Review from S E (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my father regularly, a couple of times a week. I feel the staff genuinely care about the people they care for and work with. Always kept informed of any illnesses, or hospital visits.

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Review from S W (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad always appears to be happy. All the staff are pleasant and helpful.

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Review from S G (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very friendly, and on arrival offered a hot drink on each visit. Dad is always clean and well-presented. Although the home is in need of modernisation it is very clean and homely. In general, dad is very happy and the staff and management are happy to answer any concerns. I am very
happy with my dad's care at The Maples.

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Review from Y B (Granddaughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home from home feel. Outstanding staff who look after residents as if part of their family. Nothing too much trouble. Always accommodating and go above and beyond. Can't fault the staff. Rooms and home are dated but overlooked by brilliant care. Thank you.

Reply from Colin Scott, Manager at The Maples

Thank you for your review and it is a pleasure to have the privilege to know and support your granddad. He is a pleasure to know and has settled well into the home. As a service, we are currently reviewing about updating the home and rooms.


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Review from M B (Granddaughter of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all the staff at The Maples enough. They always go above and beyond for both their residents and their families. We would never think twice about recommending them to friends.

Reply from Colin Scott, Manager at The Maples

It is a pleasure and a privilege to support your grandfather. He has settled well into the home and is a joy to spend time with. He brings a smile to the staff team with his jokes and stories.


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Review from Jack B (Grandson of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care being provided to my grandad has been great. It has really quelled some of my mum's worries about my grandad's health, following the support being provided by staff. He regularly states he has enjoyed his meals.

Reply from Colin Scott, Manager at The Maples

It is a privilege to be able to provide support to your Grandad. He has settled well into the home and has built a wonderful relationship with the staff who enjoy a laugh and joke with him. I am pleased that we have been able to quell some of your mum's worries and will endeavour to continue to do so.


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Review from Wendy B (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was sent to The Maples for a month's respite. In a matter of days, he went from being a resident to being treated like a family member. The care is impeccable, with every staff member going above and beyond. I can't praise the staff, under the guidance of the manager, enough. The stress of looking
after my dad has been lifted.

Reply from Colin Scott, Manager at The Maples

Thank you for your feedback. It is a pleasure and privilege to be able to provide support to your dad. He has settled well into the home and has clearly become part of the Maples family.


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Review from Elizabeth S (Daughter-in-law of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 95-year-old mother-in-law came for respite care after a month in hospital left her weak and unable to contemplate independent living. After a month of tender loving care and good food, she was much more mobile and most importantly, had her confidence restored to be able to go home and (with some
support) return to her old life. The staff were wonderful although they needed a few more personnel to enable them to respond to everyone in a timely manner and I would have no hesitation in using The Maples again if Mum needed a break.

Reply from Colin Scott, Manager at The Maples

It was a pleasure to have known your mother-in-law during the period she resided at the Maples, and also to watch her rebuild her confidence and strong will to enable her to return home. I take on board your comment about staffing and will be reviewing this. Thank you.


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Review from Arthur B (Husband of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife died in the home in September 2021. The manager and staff were excellent owing to my wife's condition. They all did their jobs in looking after my lovely wife. I miss her so much. I know how hard the staff and manager worked.

Reply from Colin Scott, Manager at The Maples

It was a pleasure to have known your wife during the period she resided at the Maples, and it was a further honour to have known you and your family - Thank You


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Review from Carol O (Daughter-in-law of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Maples is a lovely care home operated by very friendly and caring staff. My mother-in-law has now been a resident for the past 8 months, and after an initial period of being unsettled, as expected with Dementia, she has settled in well and seems very happy, I can't fault the staff, who are extremely
helpful and nothing is too much trouble. The lovely manager and his deputy, especially. I would happily recommend this home to care for your loved ones.

Reply from Colin Scott, Manager at The Maples

Thank you for your review; it is a pleasure to know your mother-in-law, and she has settled in well to the home and definitely brightens my day.


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Review from Jeanette A (Daughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, I would like to say a big thank you to the manager and all the staff at The Maples for the care shown to my mother during her stay. Staff were always caring, and nothing to much bother, and whenever we called, we were always greeted with a smiling face.


Mum has Alzheimer's and found the

move from home to care home a struggle, the confusion being a major problem, but the staff at The Maples dealt with this in a caring and professional way.
When we spoke, Mum would always say that the food was brilliant, and so was the staff, she couldn't fault it. Sadly Mum was only at The Maples for 4-months, but Mum was always treated with care, dignity and respect.
I really could not have been happier knowing that my mum was in a safe place and genuinely cared for.


Great home, great staff and lovely home comforts. Keep up the good work.


Reply from Colin Scott, Manager at The Maples

Thank you so much for your kind words; it was a pleasure to have know your mum, although it was for a short period of time. I do miss your mum's daily visits to me to keep me updated on everything that was going on in the lounge; she will be sadly missed not only by myself but also by my staff team.


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Review from Susan S (Niece of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was very nervous about staying at the beginning, but she very quickly felt safe and secure and felt she had made good friends with both management and carers. She was well looked after and cared for, and we were happy that she felt part of the family. She spent over two happy years in The Maples
and enjoyed the facilities offered such as entertainment, hairdressing etc, and regularly had a manicure, which she enjoyed. In the latter weeks of her life, she was quite weak and poorly, so we were glad that the staff were there to look after her when we couldn't visit, and it was a great comfort to her and her family when she was discharged from hospital to receive end of life care back at the home.
We would like to thank everyone there who always treated her with love, care and dignity and made her last year's such happy ones and were relieved we made the right choice when choosing this home - I would recommend it wholeheartedly to anyone looking for a home from home for their family member.

Reply from Colin Scott, Manager at The Maples

Thank you so much for your kind words; it was a pleasure to have know your Aunt and to be a part of her life in those final years. I will miss my 'Good Morning's every day, as she always made sure the team stopped by my office so she could say good morning to me, and also let me know if there were any issues. Your Aunt will be missed by not only myself but also my team, she was a one-off, and she will always be a part of The Maples, and it was our privilege to welcome her back to her home for those final days.


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Review from Tracy N (Daughter of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, it is very stressful trying to do the best for someone you care about.
My father has moved down just under two years ago and had been living in an assisted living accommodation.
To say he was independent mentally is an understatement, however, he had early-onset dementia, and the time had
come to move him down to be the near family.
What impressed me about meeting the manager was that he was responsibly flexible with how my father lived his life.
Trust me, some have them in bed by 6 pm.
If your relative is a young senior and likes lots of banter and laughs with the residents, it may be a bit difficult due to deafness, but all the residents really look out for each other, are kind and endearing; I loved them all.
I was deeply impressed by the staff's knowledge of the resident considering there are 24. They are really on the ball.
The staff are all approachable and down to earth. I trusted them completely.
My father sadly passed away on 21.1.21; he was happy. Good food too.

Reply from Colin Scott, Manager at The Maples

Thank you so much for your review. It was a pleasure to have known your father and to be part of his life and to get to know him. I know he will be sadly missed by myself and my team, especially his character, which could brighten everyone's day.


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Review from Cindy S (Wife of Resident) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at The Maples for nearly three years, and the care he received was outstanding. He was treated like family as were we, and we will be forever grateful to all the amazing staff there. Nothing was ever too much trouble; they were all so kind and caring, our superheroes! Thank you all so
much for taking us all into The Maples family.

Reply from Colin Scott, Manager at The Maples

Cindy, thank you so much for your review; it was a pleasure to have known your husband, and he will be sadly missed by all at The Maples. It was an absolute pleasure to not only have known your husband but to be a part of his life and to get to know him. Your husband will always be a part of The Maples - Take Care.


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Current Review Score: 9.6 (9.554)

Overview of Review Score

The Review Score of 9.6 (9.554) out of 10 for The Maples is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.654 for The Maples is calculated as follows: ( (75 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 107 Ratings = 4.654

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for The Maples is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Colin

Colin Scott

Job Title: Registered Home Manager

Joined: 2017

I have worked within the Health and Social Care Sector for around 21 years and started my career as a Career for people with Learning Difficulties, Acquired Brain Injury and Huntington's Disease, and over that period of time I have gained all the relevant qualifications for my role, but continue on a daily basis to continue to expand on my skills and knowledge as things are constantly changing and developing within the Health and Social Care Sector.


I worked my way up the professional ladder and for the last 16 years have been a Registered Home Manager within both young adults and elderly care settings, for the past 8 years I have been a Registered Home Manager within elderly care settings.


As a Registered Home Manager, I am a hands-on manager and have a passion for keeping my hands-on approach as this not only enables me to maintain that close connection with the residents within my care, but also enables me to lead by example and provide hands-on support and guidance to the staff team at The Maples.


As the Registered Home Manager of the Maples, I operate an open-door policy for all, and feel that communication is key to any good relationship


Frequently Asked Questions about The Maples

What types of Care is The Maples registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Maples provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Maples have?

There are 20 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at The Maples?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Maples to the centre of Peacehaven?

0.5 mile(s) as the crow flies, distance by road may be significantly further.