Nightingales Residential Care Home

38 Western Road, Newick, Lewes BN8 4LF
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9.2 15 Reviews
  • Nightingales Residential Care Home, Lewes
Nightingales Care Home provides care and accommodation for people who require nursing or personal care, and for those living with dementia.

The care is delivered in a safe and stimulating environment with a welcoming and relaxed atmosphere that feels like home from home.

Staff are skilled and trained to support residents in all areas of their day to day care helping them to maintain as much independence as possible.

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Care Provided by Nightingales Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Joy Care Service Ltd
  • Person in charge
  • Laura Holland (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (29)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Nightingales Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,000
    • RESPITE Self-Funded Residential Care £980 – £1,050
  • (these prices are only a guideline, please contact Nightingales Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking at home's own car park


Nightingales Residential Care Home Reviews (15)

9.2

Nightingales Residential Care Home has a Review Score of 9.2 (9.200) out of 10, based on 6 reviews in the last 2 years. Over all time Nightingales Residential Care Home has 15 reviews.

Overall Experience

  • 9
  • 6
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Date Published

15
2
5
6
9

Review from R T (Son of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Nightingale's in September last year after she was no longer able to live independently. The staff have all been so caring and helpful with Mum and with us. It took a huge worry off our minds to know that she was getting good care and was in a safe and secure environment where we could
easily visit her in. Sadly, Mum passed away last week, aged 95 and peacefully in her sleep. We really feel she had the best care and comfort right up to the end.

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Review from Anne M (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nightingales is a home from home to my mother who is 103 and has resided there since March 2024. There are plenty of staff and the place is clean and spacious. The staff are friendly and helpful and happy to do anything you ask. There is a large patio area which we use often when the weather is good
enough, it has plenty of comfortable chairs and a large table to sit around under cover if you prefer. They are in the process of making a 'zen' garden with water features for this year. There are organised activities for those who enjoy them. There are also entertainers from time to time. The food is very good, especially the homemade cakes. There is a very large day room with comfortable armchairs and a big TV, a 'Quiet Room', and even a hairdressing salon. I would not hesitate to recommend Nightingales.

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Review from S M (Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very pleasant experience. The care was excellent. I did not know what to expect, having had very little connection with care/nursing homes. My visitors were always welcomed with refreshments if they so desired. I have no hesitation in saying I would recommend it to friends and family should
they need similar care or treatment.

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Review from A T (Cousin of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was a resident for several months including end-of-life care. The home was very supportive throughout his stay. The accommodation was new and perfect for his needs.

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Review from Audrey D (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the care home to be excellent. Staff in particular were kind and caring to my mother. If there was a problem I was notified immediately. Always listened if I had any concerns.

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Review from M G (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was lucky enough to find Nightingales following a recommendation from a friend.
My mother spent 15 months here and I can't fault the care she received. Their friendly and informal, rather than regimented, approach, suited us all very well.
The home itself is bright, cheerful and welcoming and I
would definitely recommend it.

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Review from Valerie T (Sister of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home cared for my brother for almost eighteen months. The staff were amazing, thoughtful and efficient. They kept in contact with us regarding any issues with my brother. The care home itself is just like someone's home, cosy, bright and cheerful and smells of 'home cooking'. They have recently
invested in a new block of rooms. If I had to be cared for this is the place I would want to be looked after in.

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Review from Charlotte M (Friend of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found Nightingales Care Home to have a very friendly environment. Staff are always helpful. Home is always clean and tidy, but feels like visiting someone's home rather than a clinical unit. There is always a friendly welcome and residents seem well cared for.

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Review from J W (Wife of Resident) published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Communication is excellent between care home and relatives via email, phone, etc.
The tarmac drive outside the home in need of resurfacing.
Some residents miss being outdoors very much and so it is disappointing that despite the home being set in extensive grounds, the gardens and trees are very
overgrown and look neglected - residents only have a very tiny area to sit outside. Very much needs improving so that those who enjoy gentle walks outside have pleasant open areas.

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Review from A G (Niece of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in Nightingales Care Home since March 2020 for safety during the pandemic, although it looks like now too become her new home. She will 100 in June 2021. She stayed twice in 2019 for respite care. She has a large comfortable bedroom with her own toilet and washing facilities. The manager
is professional but very approachable with excellent help and advice. I have found the staff very respectful, caring and compassionate. The whole team have worked really hard to avoid Covid coming into the home, and all guideline seemed to have been adhered to. Throughout these uncertain times, the manager has kept relatives regularly updated.

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Review from D F (Son of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother enjoyed her time at Nightingales, being particularly appreciative of the homely atmosphere and the attentive, friendly and caring staff.

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Review from Wendy H (Daughter of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved into Nightingales 2weeks before her 101st birthday in Sept 2019. Coming from her home of 70yrs we were so appreciative of the way the staff at Nightingales made the transition to residential care stress-free and smooth.
Initially Mum was able to enjoy the family environment and social
interaction at mealtimes or in the lounge. As she became frail staff tailored the care they gave Mum to her changing needs and kept her safe and comfortable.
The final 72hrs of her life were peaceful and dignified. The staff respected her and our wishes to avoid hospital admission and provided care that enabled Mum to remain in the privacy of her own room with her family. We could not have been more supported.

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Review from Barbara H (Wife of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were sympathetic and helpful, even after discharge.

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Review from D S (Niece of Resident) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is working very hard to improve the standards after a long period of non-investment in the building. The new manager is very positive and experienced and seems very driven. In a short time, a great deal of improvement has occurred. The welfare of the residents is definitely her number one priority.

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Review from Voula R (Friend of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, caring, attentive environment for the residents.

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Current Review Score: 9.2 (9.200)

Overview of Review Score

The Review Score of 9.2 (9.200) out of 10 for Nightingales Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Nightingales Residential Care Home is calculated as follows: ( (53 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 70 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.457 Points relating to the number of positive Reviews for Nightingales Residential Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 6 Positive Reviews ÷ 7 = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 May 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Nightingales Residential Care Home

What types of Care is Nightingales Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nightingales Residential Care Home provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Nightingales Residential Care Home have?

There are 33 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Nightingales Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nightingales Residential Care Home to the centre of Lewes?

7.0 mile(s) as the crow flies, distance by road may be significantly further.