Normanhurst Residential Care Home

De La Warr Parade, Bexhill-on-Sea TN40 1LB
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9.5 29 Reviews
  • Normanhurst Residential Care Home, Bexhill-on-Sea
Offering sea views, the Normanhurst is located on the seafront, by De La Warr Parade in Bexhill on Sea.

The Normanhurst complex, under the same ownership since 1968, consists of two homes on the same site: the Normanhurst Care Home and Normanhurst Nursing Home.

These homes provide residential and nursing care for the elderly, whether private or funded.

Care is tailored to suit the resident's individual needs, covering long-term, respite and palliative care.

Residents can move between the homes if needed, being cared for without moving location, or having to re-organise their affairs. This helps to remove worries about changes in the future. Administration, housekeeping, food, etc., would remain unchanged.

Staff are very caring and well qualified and have in-depth knowledge and experience, but are always willing to have further training to keep up to date with new care methods, innovations and requirements of regulators.

Staff create a warm, friendly atmosphere, where residents feel safe and protected, and can live in dignity and comfort. Family and friends are always welcome.

All food is prepared by staff, using as much fresh produce as possible, and making sure that food is nutritious and tasty. A daily menu is offered with many options, and those with special dietary needs are catered for.

Two activities organisers arrange a wide variety of activities and outings, both on an individual and group basis.

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Care Provided by Normanhurst Residential Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 75 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Victoria Willard (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (8)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1997

Funding & Fees Guide for Normanhurst Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,045 – £1,445
    • RESPITE Self-Funded Residential Care £1,045 – £1,445
  • (these prices are only a guideline, please contact Normanhurst Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Normanhurst Residential Care Home Reviews (29)

Total of 29, showing 1-20
9.5

Normanhurst Residential Care Home has a Review Score of 9.5 (9.548) out of 10, based on 11 reviews in the last 2 years. Over all time Normanhurst Residential Care Home has 29 reviews.

Overall Experience

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Date Published

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Review from Monica T (Friend of Resident) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place and lovely caring people. Can't recommend highly enough.
Nothing is too much trouble and my aunt loved her time here. Also the food is excellent and her room was really lovely. Thanks so much

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

Thank you for your very kind review. We look forward to welcoming her for a visit and a cuppa very soon.


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Review from J C (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with mum's care. The staff have been wonderful and helpful with any queries I have had. Mum is very happy and seems to have settled in fine. Enjoys playing bingo and other activities.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

Thank you for your kind review. We are so happy that Mum has settled well and we thank you for your continued support.


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Review from M J (Friend of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been visiting on a regular basis for 1 year and the below options reflect everything I feel. Would certainly recommend.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

We thank you for your kind review and as always look forward to welcoming you again soon.


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Review from Colleen W (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father will be moving in permanently shortly and on our 1st visit, it was very apparent how passionate and kind the staff are at Normanhurst. My father was very impressed and he can be very difficult to please, so well done to all. Met some residents too who were all so very friendly and welcoming
to my father - I think we have been very lucky in finding such a wonderful residential home. Thank you.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

We thank you for your kind review and we are very much looking forward to welcoming your father to The Normanhurst.


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Review from Paul L (Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time that I have lived here for 2.5 years, I have been asked my opinion on various topics. The staff are par excellent, some of the most polite and helpful people you may ever meet. We never leave the dining room wanting, a variety of types and alternatives to the main menu. Entertainment is
excellent, the chance to strain the brain on Tuesday's quiz or dance and sing on a Thursday, and quite a few games and exercises on odd days. Try the confection on the higher or lower game. Thank you all.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

Thank you for your wonderful review. As always we appreciate your continued support and we look forward to challenging you in the next quiz!


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Review from B C (Niece of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living in Salford with my aunt in Bexhill, it was difficult when during a spell in hospital my aunt would need to relocate from her flat to a care home. She had already identified Normanhurst Residential Care Home as her preferred home. I contacted the manager who expedited my aunt's relocation to Normanhurst.
I visited last week to find my aunt happy and well-settled. Communication from staff has been very good.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

Thank you for your kind review, we are delighted to hear that your aunt is happy and settled at Normanhurst.


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Review from Ian R (Son of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was reluctant to leave her flat. She will return home shortly after three weeks of respite. During that time, she has been difficult, but the staff have been brilliant. The family hope that she will accept that she is better off at the Normanhursy and return.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

Thank you for your kind review, and we hope that Mum is well. We look forward to welcoming her again some day.


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Review from Becky D (Niece of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has settled in extremely well at Normanhurst. The staff have been so friendly and caring. They even arranged to take her personally out to get a seafood treat for her supper when she was 'resident of the day' recently. There are plenty of activities to stimulate her and all the staff and other
residents are always welcoming for family members to join in. The location is perfect, on the seafront with great views.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

Thank you very much for your wonderful review. Any feedback is always gratefully received and we look forward to seeing you again soon.


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Review from Allan F (Son of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff and owners enough. We have had many years of experience dealing with them, not only were our 'mothers' there, but also my partner (for respite) and my wife's aunty. We have been to other nursing homes before settling on Normanhurst and to say they go up and above what is required
is no exaggeration. From home-made food to excellent care, I would have no hesitation in recommending them.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

Thank you for your wonderful review. It is always special when relatives remain friends of the Normanhurst and keep in touch. As always, we look forward to seeing you again for a game of bingo and a slice of cake.


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Review from Frederick C (Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well-trained staff. Very friendly and kind. Keeps family well informed.
Good food. Clean and tidy and good activities. Lovely location and is good for walking along the promenade if the weather is good. Great facilities.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

We thank you for your kind review and look forward to welcoming you on your next visit.


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Review from B M (Respite Resident) published on 20 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I opted to spend a week at Normanhurst for respite following surgery. Proved to be one of my very best decisions. There is no praise high enough for the care and attention I received from every member of staff that I came into contact with.
Nothing was too much trouble even at 2 am when I accidentally
knocked over the bed table scattering everything sitting on it. I even had a welcome cup of tea given to me. The bedroom and bathroom were bright, clean and welcoming. The entire experience was almost like a family visit to long unseen relatives. While it is true the building could use some TLC, the most important ingredient to consider when choosing a safe place for yourself or a loved one is there in multiples and in common to all carers and staff. i.e high levels of dedication and commitment to those in need of good and loving care.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

We thank you for your review and we look forward to welcoming you if you require our services again.


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Review from Simon G (Son of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderfully thoughtful and loving staff have given my relative a place to live that she adores. She feels safe and very well cared for. Her room feels like home from home and she is extremely happy with her meals. The company with staff and residents is something that she values enormously.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

We thank you for your kind response and we look forward to welcoming you again on your next visit.


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Review from Tracy C (Daughter of Resident) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful environment for my mum to be in. The staff are always helpful and take time and care to listen to the family's worries. Lots of opportunities for Mum to be stimulated and have a friendly chat.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

We thank you for your review and we look forward to welcoming you on your next visit.


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Review from Orlando B (Friend of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the facility, the situation by the sea, but mostly, the staff. My friend is quite a handful and has found herself in great pain, but the staff a very patient and tolerant. Also, a high level of communication with myself and others around our friend's needs and issues.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

Thank you for your review, we really appreciate the feedback and are delighted that you are happy with the service.


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Review from Bob S (Son of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at the Normanhurst Residential Care Home for just over a year now. From the staff in reception, the carers day and night, to the office staff and the manager, Mum has received fantastic care and understanding. They all have such patience and always go that extra mile to make sure Mum is
comfortable and has what she needs. It's been reassuring to me and my wife to see Mum settled and happy there. She loves that it's near the seafront, town and her friends and family. We too have found all the office staff and carers communication with us, brilliant. Thank you for looking after Mum so well!

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

Thank you for your lovely review of the home and especially your comments about the staff.


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Review from Caroline H (Daughter of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is so happy being looked after so well by the staff at the Normanhurst. She loves them as much as they love her. I live in Ireland and ring regularly. She constantly tells me how well she has been looked after and how the staff can't do enough for her.
Every time I am over for a visit, I see
firsthand the care and kindness provided to all the residents.
The care is absolutely first-class, including all medical and personal needs. It is an absolute blessing to know Mum is so safe and happy.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

Thank you for your review; we are really happy to hear that you and Mum are pleased with the service and that she feels very well looked after.


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Review from Karen Q (Daughter of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a welcome when I visit my mum, staff our lovely. This has been my mums home for five years and she loves it.
I wouldn't change anything there is, always lots of activities for her to join in and I join in sometimes as well. The menus change everyday and always a good choice.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

Thank you for your kind response. As always we look forward to welcoming you on your next visit.


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Review from Emma F (Wife of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly when we visit. The activities and entertainment are very good. Nice families can join in also. The menu choices are fantastic and the cleanliness is very good. Communication is good between myself and the home.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

We thank you for your review. As always, we look forward to welcoming you on your next visit.


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Review from Tony W (Brother of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely place, with lovely care. Always made me welcome when I come to visit my sister. Really feels like it's all about the care, unlike other places I have visited. Very happy.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

We thank you for your continued support and as always look forward to welcoming you on your next visit.


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Review from J C (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be more pleased with the Normanhurst Residential Care Home and how all the staff there look after my mum so well. Her last few years living on her own were such a constant worry for me with her having frequent falls and taking too many meds and at risk from a thieving neighbour. Now I know
she is always safe and very well looked after - and fed!
The communication from the staff to keep me abreast of Mum's health is also extremely good. I highly recommend the care home.

Reply from Kathleen Renner, Duty Manager at Normanhurst Residential Care Home

We thank you for your continued support and as always look forward to welcoming you on your next visit.


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Current Review Score: 9.5 (9.548)

Overview of Review Score

The Review Score of 9.5 (9.548) out of 10 for Normanhurst Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Normanhurst Residential Care Home is calculated as follows: ( (108 Excellents x 5) + (21 Goods x 4) + (1 Poors x 2) ) ÷ 130 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.733 Points relating to the number of positive Reviews for Normanhurst Residential Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 11 Positive Reviews ÷ 15 = 0.733

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Normanhurst Residential Care Home

What types of Care is Normanhurst Residential Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Normanhurst Residential Care Home provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Normanhurst Residential Care Home have?

There are 59 Single Rooms and 8 Couples/Companion Rooms.

What are the Facilities & Services at Normanhurst Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Normanhurst Residential Care Home to the centre of Bexhill-on-Sea?

0.3 mile(s) as the crow flies, distance by road may be significantly further.