Nova House

Belgrave Road, Seaford BN25 2EG
Submit a Review
9.7 27 Reviews
  • Nova House, Seaford
Nova House is a residential care home, specialising in offering quality care and diversity for older people.

Nova House is a large, adapted town house situated in a quiet residential area of Seaford, close to local shops and amenities and not far from the sea itself.

The home offers residents a 'total care package,' recognising that the needs of every individual are unique and vary over time.

A team of staff are trained to high a standard, with a high proportion qualified to Healthcare Diplomas Levels 2 and 3.

Nova House provides residents with a range of facilities to enjoy including a number of tasteful internal lounges, an external patio and decking areas, for personal choice, numerous special activities and events throughout the year, and many modern facilities.

Show Nova House on the Map

Care Provided by Nova House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Seaford Homes Ltd
  • Person in charge
  • Tony Gaitskell (Registered Manager)
  • Admission Criteria
    • Full pre-assessment prior to admission
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Nova House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,350
    • Self-Funded Residential Dementia Care £950 – £1,350
    • RESPITE Self-Funded Residential Care £950 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,350
  • (these prices are only a guideline, please contact Nova House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at the Home at any time. However, Nova House respects the fact that residents should receive guests at times to suit them, and of course they always have the right to decline to see anybody if they so wish. Nova House encourages family members and friends to visit, and all that is asked is that they should sign in and out of the Visitor’s Book (kept in the Entrance Hallway) for reasons of fire safety.


    If visiting guests would like to join loved ones for a meal then this can be arranged. Please arrange this with the Manager.


  • Parking

  • Free parking for a number of vehicles is available at the front of the home.


Nova House Reviews (27)

Total of 27, showing 1-20
9.7

Nova House has a Review Score of 9.7 (9.696) out of 10, based on 8 reviews in the last 2 years. Over all time Nova House has 27 reviews.

Overall Experience

  • 23
  • 4
  • 0
  • 0
  • 0

Date Published

27
1
3
8
19

Review from Deborah M (Daughter of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nova House is a wonderful care home. The staff really do care.
My mother lived there for 6 years until she passed away recently. She was very happy there and called it "home". She loved the carers and would often tell us their names and something about them.
She enjoyed the food, weekly quiz and
bingo. She had a number of friends over the years and enjoyed the lunches and chatting with them on a daily basis.
The home is also very well run by a sympathetic and caring manager and admin team.
In the last few weeks of her life, the staff not only cared for Mum but for family members too for which we are very grateful. We could visit any time to sit with her and nothing was too much trouble.
I highly recommend this lovely caring home.

Reply from Tony Gaitskell, Registered Manager at Nova House

Many thanks for your wonderful words. We loved your mum and she really was part of Nova House. She will be sorely missed, as will you and your family. My staff and I will always try our very best, and your feedback is genuinely appreciated. I will be sure to pass it on. Very best wishes Tony.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise S (Daughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely care home. All the staff are very caring, as is the manager. Mum is very well supported and looked after. She is happy there and feels safe. She is allowed as many personal items as can fit in her room

Reply from Tony Gaitskell, Registered Manager at Nova House

Louise, thank you so very much for your kind feedback. Being a 'Home away from home' is not just a tagline for us, and we remain focused on being a caring, warm environment, with friendly and approachable staff. I like to think of Nova House as a community within the community of Seaford. Many thanks!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen M (Son of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was widowed about a year ago and was in Nova House as a resident at the time, he spent the past year being cared for by what I can only describe as the kindest members of staff that I've come across. He suffered from dementia and was sometimes very confused and agitated, the Manager and his
staff went above and beyond to give him the best care he could get. There was never a negative word spoken and they helped give myself and family members the confidence that he was always safe and cared for. The meals were lovely the rooms were great and the whole atmosphere was calm and loving. I can't speak highly enough of the people who I have come to view as not only staff but as friends.

Reply from Tony Gaitskell, Registered Manager at Nova House

Myself and the Nova House team really appreciate your kind words. Your dad was a smashing chap, who really enjoyed his time with us, getting involved with all the activities and entertainers (Good lord, he could really sing!) and despite the occasional ups and downs he really made Nova House his home. He is much missed, and I hope that both you and all the family are doing well. We'll be sure to send out invites to our summer fete in July! Very best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Daughter of Resident) published on 2 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would and have recommended Nova House to any and everyone. It is homely with extremely caring staff, who are clearly happy to be at work and good friends with each other. The place smells of good home cooking and nothing is too much bother. The communication is excellent, management and staff top-notch.

Reply from Tony Gaitskell, Registered Manager at Nova House

Many thanks for your kind words. Given our efforts, and the many exploits to get your mum to Nova, I like to think that there was a very positive period, albeit short, where she was comfortable, happy and well looked after. You were truly fantastic, committed family, trying everything. There were genuinely truly some lovely moments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julia J (Friend of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am Power of Attorney and friend of a resident at Nova House for 4 years. She was unable to look after herself at home following a replacement hip when she was 98 years old and we had to consider a care home for her. At Nova House, she was looked after so well that she thrived for 4 years until she
was 102 and then required nursing care after a stay in hospital.
The manager and his staff come highly commended and I am so grateful to them for caring for her so well. I cannot thank them enough and I know she would thank them too. She felt quite at home there and loved the banter, the food, getting out into the fresh air, and the trips out. Through covid and beyond, the staff went over and above to look after her well and treat her as one of the family.
We were very fortunate to find a bed at Nova for her in her time of need and I can't thank them enough.

Reply from Tony Gaitskell, Registered Manager at Nova House

Many thanks for your kind words.
We we're all very sad to see (Naughty Aunty) Margaret go and are going to miss her personality, sense of humour, many stories and incredible energy!
Sending love and best wishes from all the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I S (Son of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2018, my mother spent four months in Nova House in respite after suffering a fall at home. She returned to her own home and just about managed (with visiting carers) until December 2019. At this point, and without any prompting from any family members, my mum decided that she wanted to move back
to Nova House as a permanent resident. Next month, she will be 97, and is totally content with her "home" at Nova House and doesn't regret her decision to move there permanently. She is now in a safe, caring and homely environment, which is a huge relief to our family. We can visit regularly, and the management and staff are all brilliant and always welcoming. I would highly recommend Nova House, a real "home from home".

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Glenn B (Son of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed here for nearly two years. She was always treated well, all staff are a credit to the organisation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mervyn B (Son of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Nova House for my mother as it was clean, safe and welcoming. The manager took a huge amount of time to get to know Mum's needs and as a result, her time at Nova House was well catered for. The staff were kind, compassionate and treated Mum with respect and dignity. They kept the family well-informed
at all times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A J (Friend of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is looked after with excellence. Medication is given at precise times. Any help she needs is provided quickly. She was kept safe all through covid. All this is provided with friendliness and care by the excellent staff. I cannot praise the manager and staff highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally C (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Nova House for nearly two years, and the kindness and compassion he was shown were second to none. The staff were brilliant, and nothing was too much trouble. At the end, the care given to my father and myself was incredible - thank you so much. I shall miss you all.

Reply from Tony Gaitskell, Registered Manager at Nova House

Many thanks for your kind words, Sally. It really is appreciated, and I'll be sure to pass them on to the staff. We will always try our best, despite the last few years being particularly challenging. Your father, and your frequent visits, will be missed.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane M (Daughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my Father was at Nova House for a short time, I was comforted to know that he was being very well cared for and shown great compassion by all of the staff looking after him. Our family are grateful to all at Nova House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann M (Daughter of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother’s words about this home really sum it up well..she says ‘ they cannot do enough for you. I get plenty of cups of tea and biscuits’. She is 96 now and up until the beginning of this year had lived on her own. Several falls meant she needed 24 hour care and she moved into Nova House. Her life
changed instantly, she had company, health and personal care, good food, and entertainment. The current situation has of course meant that we could not see her but I was always kept up to date on what was happening. I knew that she was in safe hands. I don’t like to think what would have happened if she was still in her own home as she lived such a long way from me. We are now able to visit in person with social distancing which is wonderful. I highly recommend this home. Everyone is kind, caring and professional. My mum is happy and content so what more can I say?

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Emma D (Daughter of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent the last few years of his life at Nova House. I live on the other side of the world and it was important to me to know that he was comfortable, safe and well looked after in this homely environment. Whenever I came to visit I saw that the staff cared so much, not just for him but for
all the residents and I was made to feel welcome too.

Reply from Tony Gaitskell, Registered Manager at Nova House

Your kind words are truly appreciated. Care, compassion and comfort will always be our priority, and your dad was a truly remarkable man. Many thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Serena B (Daughter of Resident) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent the last three years of his life at Nova House. During this time, he was very well looked after by all of the staff and was treated with great dignity and kindness. The staff were also very welcoming to his family and we were grateful that there were no restrictions on visiting times. The
manager of Nova House is absolutely wonderful – extremely compassionate and wise and I always knew that with him at the helm, my father was in the safest of hands. I would have no hesitation in recommending Nova House as a caring and supportive environment for anyone in the final years of their lives.

Reply from Tony Gaitskell, Registered Manager at Nova House

Thank you very much for your kind words. We have always believed in trying our very best for our residents, irrespective of need, and wanting our home to be comfortable, warm and welcoming. Also, indeed, this week, as Manager, I've now been at Nova House for 10 years! Very best wishes to you!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A D (Son of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the entire period during which my mother was a resident at Nova House, I was completely satisfied with the care and attention which she received.
Never once did I see any member of the staff show impatience or anger at the residents.
I was always impressed with the cheerfulness and kindness shown
by all the staff to all the residents. I believe the entire community was a happy one. I would certainly recommend Nova House to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Son of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nova House is truly a home from home.
All the staff are polite, caring and helpful to everybody and treat my mother like family.
The transition of moving my mother into care was made so much easier for both my mother and me by the very personal care and professional care from both the management and
the staff has provided her with a new lease of life.

Reply from Tony Gaitskell, Registered Manager at Nova House

Many many thanks for the kind feedback. Indeed, we are focused on being a homely, warm environment, with friendly and approachable staff. We like to think of Nova House as a community within the community and will always endeavour to be pro-active toward meeting people's needs and bringing a smile.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penelope B (Niece of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was a respite resident for 6 weeks. She enjoyed the excellent lunches, delicious evening soups and the personal attention from the kitchen staff.
Visiting animals is a wonderful initiative and she loved seeing kittens in March and bottle fed lambs in April. Despite her reservations, she soon
settled as the staff from cleaners to manager were so caring and thoughtful. Thank you for looking after her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Priscilla P (Daughter of Resident) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mother passed away peacefully on the 22nd December 2018, she spent 20 months at Nova House, she was treated with respect and kindness and being a very quiet, shy lady she was very happy and comfortable. For my part I was able to visit and was made so welcome I became part of the home too, which
I’m grateful for as I could still be involved with my mum as much as I wished.


The staff management, carers, kitchen and maintenance were all so lovely to us. I can thoroughly recommend this home thank you all.


Reply from Tony Gaitskell, Registered Manager at Nova House

Priscilla, thank you so very much for your feedback. Your mother was a wonderful person, we're going to miss her (And yourself, charging about enthusiastically!). The team at Nova House really appreciate your lovely words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C L (Niece of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nova House is a really lovely care home in a delightful traditional house, with a wonderful friendly atmosphere. My aunt was in Nova House for two and a half years and from the day she arrived felt very much at home.
The staff are very caring and considerate. I would have no doubts in recommending
this home for a loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan D (Wife of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for by Nova House from March 2014 - February 2018. He was very well looked after by well trained and very caring staff. He enjoyed a good relationship with all of them. There were lovely outings which I also went on. Good entertainment and well cooked food. I was invited to join
meals various times and found them to be very tasty and well balanced. I don't think I would have found a better place for his last four years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Nova House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Nova House is calculated as follows: ( (86 Excellents x 5) + (10 Goods x 4) ) ÷ 96 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Nova House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Nova House

What types of Care is Nova House registered for?

Older Person Care, Dementia, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nova House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Nova House have?

There are 34 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Nova House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nova House to the centre of Seaford?

0.4 mile(s) as the crow flies, distance by road may be significantly further.