Nova House

Belgrave Road, Seaford BN25 2EG
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9.7 27 Reviews
  • Nova House, Seaford
Nova House is a residential care home, specialising in offering quality care and diversity for older people.

Nova House is a large, adapted town house situated in a quiet residential area of Seaford, close to local shops and amenities and not far from the sea itself.

The home offers residents a 'total care package,' recognising that the needs of every individual are unique and vary over time.

A team of staff are trained to high a standard, with a high proportion qualified to Healthcare Diplomas Levels 2 and 3.

Nova House provides residents with a range of facilities to enjoy including a number of tasteful internal lounges, an external patio and decking areas, for personal choice, numerous special activities and events throughout the year, and many modern facilities.

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Care Provided by Nova House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Seaford Homes Ltd
  • Person in charge
  • Tony Gaitskell (Registered Manager)
  • Admission Criteria
    • Full pre-assessment prior to admission
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Nova House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,350
    • Self-Funded Residential Dementia Care £950 – £1,350
    • RESPITE Self-Funded Residential Care £950 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,350
  • (these prices are only a guideline, please contact Nova House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at the Home at any time. However, Nova House respects the fact that residents should receive guests at times to suit them, and of course they always have the right to decline to see anybody if they so wish. Nova House encourages family members and friends to visit, and all that is asked is that they should sign in and out of the Visitor’s Book (kept in the Entrance Hallway) for reasons of fire safety.


    If visiting guests would like to join loved ones for a meal then this can be arranged. Please arrange this with the Manager.


  • Parking

  • Free parking for a number of vehicles is available at the front of the home.


Nova House Reviews (27)

Total of 27, showing 21-27
9.7

Nova House has a Review Score of 9.7 (9.696) out of 10, based on 8 reviews in the last 2 years. Over all time Nova House has 27 reviews.

Overall Experience

  • 23
  • 4
  • 0
  • 0
  • 0

Date Published

27
1
3
8
19

Review from Bob A (Son of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's care requirements have changed - that is the only reason she is moving from Nova. Nova has been excellent for my mother and for us. We have been reassured that mother has been safe, secure and well looked after. My mother has enjoyed her time in Seaford, particularly being able to visit
the seaside in the summer months.

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Review from Paul W (Son of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was under the care of the manager and his team for the past 19 months. She passed away peacefully, comfortably and pain-free on the 12th of May 2017.
It is no wonder that places in Nova House are seldom free. A fantastic environment, true care and commitment for all clients in a home that
truly feels like home. The whole team are to be applauded for their relentless effort and unwavering professionalism. Thanks to all of you.

Reply from Tony Gaitskell, Registered Manager at Nova House

Thank you so very much for your kind words of praise and feedback. The team at Nova House truly appreciate it.


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Review from Lindsay W (Daughter of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law has been in several care homes in Seaford for respite care with varying degrees of satisfaction. When the time care for her to be in permanent care, we were so fortunate there was a space at Nova House.


Her care there has been excellent, the degree of commitment and kindness from

the staff is amazing. Such a high standard of professionalism from all the staff who show a genuine care to all their residents.


We cannot thank you enough, thanks to the kitchen staff too for the cups of tea and kindness, and the food always looked lovely!


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Review from Rosemary O (Daughter of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nova House came highly recommended from several sources. I have been extremely satisfied with the care given to my father in every respect. All the staff have been courteous and efficient and have made my father's stay a pleasure.

Reply from Tony Gaitskell, Registered Manager at Nova House

Many many thanks for your kind words, Rosemary. We are always delighted to receive feedback. We work hard to ensure that any stay at Nova House is a pleasant one, and will always do our very best to help.


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Review from Kate W (Daughter of Resident) published on 29 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager and the staff were truly wonderful with my dad and he enjoyed his time there immensely. I cannot fault their care of dad at all. Dad loved the food, the activities (especially the singers) and the surroundings and the addition of the deck meant that, during the summer, he was able to spend
a lot of days outside which he thoroughly enjoyed. It's situated in a lovely part of Seaford and is within walking distance to shops and to the beachfront which my dad and I enjoyed our walks along greatly. A wonderful place and I would strongly recommend Nova to any individuals or their families.

Reply from Tony Gaitskell, Registered Manager at Nova House

Thank you very much for your kind words. We are only sad that your father couldn't have spent longer with us, and indeed, we send all our very best wishes.


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Review from Philip E (Son of Resident) published on 31 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Nova house excellent in every aspect of care for our mother. The manager and his whole team have been extremely supportive and helpful during a difficult time and we have no hesitation in recommending this care home.

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Review from Denise F (Daughter of Resident) published on 27 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming and light hearted ambiance created by all the staff and manager. Moving Mum to this home was a major step for her and the family! Any contact made with the home (by e-mail, telephone or in person) was met with efficiency and kindness reassuring us that we made the best choice. They follow
implicitly the essential care standards for the elderly. Her room was spacious, clean and fresh in décor with a modern en-suite. When parents are living in the sunset of their years, you worry what is the best decision to make. I cannot recommend better than Nova House in Seaford, our childhood home town. See for yourself at their Summer Fete on Sunday August 16th - contact the home for details.

Reply from Tony Gaitskell, Registered Care Manager at Nova House

Thank you for your kind words.
Nova House always strives to maintain a 'home away from home' atmosphere, with a pleasant, comfortable environment and an ethos built around kindness and consideration.


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Current Review Score: 9.7 (9.696)

Overview of Review Score

The Review Score of 9.7 (9.696) out of 10 for Nova House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for Nova House is calculated as follows: ( (86 Excellents x 5) + (10 Goods x 4) ) ÷ 96 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Nova House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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