Orchard House Nursing Home

St John's Road, Bexhill-on-Sea TN40 2EE
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9.8 55 Reviews
  • Orchard House Nursing Home, Bexhill-on-Sea
Orchard House is a modern fully equipped nursing home which specialises in high-quality dementia care.

As a small home looking after a maximum of 32 residents, the professional, highly experienced and friendly team are able to deliver truly personalised, bespoke care putting residents at the centre of everything they do. With high staffing ratios, residents benefit from all the attention and care they need and become part of the Orchard House family.

Their ethos is to maximise residents' quality of life and independence whilst protecting their privacy and dignity.

The home offers home cooked meals and residents enjoy freshly cooked, nutritious meals using high quality, locally sourced ingredients. Residents with special dietary requirements are catered for and residents are encouraged to contribute to the development of the menus.

Orchard House has a dedicated Activities Co-ordinator who ensures there is a full schedule of activities available to the residents every day to maintain physical and mental wellbeing and keep residents stimulated.

There is hairdressing available on site in the salon as well as visiting chiropodists, physiotherapists and opticians. Residents can choose their GP and Orchard House has links with all local GPs in Bexhill.

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Care Provided by Orchard House Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Southlands Court Care Homes Ltd
  • Person in charge
  • Ingrid Carley (Manager)
  • Admission Criteria
    • Local Authority Funded and Private residents welcome
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 1

Funding & Fees Guide for Orchard House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,200

  • If a resident is eligible for FNC, this is deducted from the above figure.
  • (these prices are only a guideline, please contact Orchard House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open to visitors - please call the home to arrange a visit.


  • Parking

  • On-site parking


Orchard House Nursing Home Reviews (55)

Total of 55, showing 1-20
9.8

Orchard House Nursing Home has a Review Score of 9.8 (9.759) out of 10, based on 12 reviews in the last 2 years. Over all time Orchard House Nursing Home has 55 reviews.

Overall Experience

  • 38
  • 14
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Date Published

55
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Review from M N (Sister of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On 30th October I was visiting my brother and there was a celebrity impersonator entertaining the residents. The residents and staff were really enjoying the entertainment. He was excellent, some of the ladies got up to dance with help from staff. The look on these ladies' faces was pure joy to observe,
the way they came alive and sang and danced.
The entertainment lady works so hard to help the clients. Also, she had beautifully dressed the dining room for Halloween.

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Review from Sharon L (Niece of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has been in Orchard House for many years. It is always so clean and smells really nice. The staff are amazing.

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Review from H P (Granddaughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had wonderful experiences when visiting our relative who has been in this care home for some months. We often take our child and the staff are warm and welcoming to us and let him take part in the activities as well to keep him amused as he is so young.
There has been exceptional care in relation
to my relative's dietary needs as eating has become more difficult but they ensure she is able to eat proper meals and have the right nutrition.
Overall I would recommend this place to others.

Reply from Alan Jumaily, Managing Director at Orchard House Nursing Home

Thank you for your lovely review and I am so happy to hear about your positive experience. The team at Orchard House really are excellent. They truly get to know our residents and I'm glad that is apparent. Also, the food is always delicious and nutrition for our residents is a key focal point for us.


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Review from Marcus K (Grandson of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchard House takes great care of my nan who was admitted earlier this year. The staff treat her wonderfully and are always there to make sure she is well fed, hydrated, clothed, kept company and more. Cannot recommend this place enough.

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Review from Rob K (Son of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Orchard House for around six months.
This was the first place we looked at and were so impressed that we made the decision then and there.
The manager and her team are 100% focused on the residents in every way imaginable, therefore we, the families, need not worry at all.
It
is always clean and tidy, the residents are fed home-cooked nutritious food and are looked after in every personal way.
There are many activities so the residents aren't just sleeping bored in a chair - Mum is very stimulated and happy and is grateful for the company, particularly the staff.
We are kept informed about anything relating to Mum's care and we're grateful.
I highly recommend this home.

Reply from Alan Jumaily, Managing Director at Orchard House Nursing Home

Thank you for your kind words. Orchard House really is such a fantastic team, and they always go above and beyond for the residents. It's an absolute pleasure caring for your mum!


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Review from Janet W (Wife of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints about either the staff or your cook's meals.
Appreciate the long opening times though I hope never to turn up before 11-00hrs or come after seven hours.

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Review from L G (Daughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Orchard House for some years with dementia and she was cared for extremely well. She was very happy and the team of staff looked after her brilliantly. She became very ill and had end-of-life care and the team was marvellous. They were always there for her every need.

Reply from Ingrid Carley, Manager at Orchard House Nursing Home

Thank you for your kind words. It was an absolute pleasure caring for your mother and she will be very much missed by us all.


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Review from L F (Stepdaughter of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-mum has been diagnosed with double dementia, but is still very aware of her surroundings, and loves a good politics or current affairs discussion! The staff are lovely and can't do enough for the residents, who all seem happy and kept motivated. My step-mum says the food is good, and the surroundings
and garden are light and pleasant. I have no problem with recommending this care home.

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Review from Bridget W (Next of Kin) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend came to Orchard House, and I found the whole process very easy from getting assessed to getting her in. The office staff were lovely and helped me so much. The care staff all seemed happy and friendly. She was very happy there. Would recommend to anyone looking for future care.

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Review from Carole K (Niece of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for nearly a year now. She can be difficult at times to manage due to her developing Dementia and Alzheimer’s. The staff are all really good with her, and they have a great portfolio of activities daily to keep them all occupied and engaged with both staff and other residents.
The food always looks nice, and she is always clean, and her clothes are clean.
The staff are all friendly and welcoming when I visit, and the senior staff keep me in the loop with her health and any incidents. They are very proactive in both her physical and mental health and well-being.
I feel confident of leaving her in their care.

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Review from Wendy O (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Orchard House in September, a move that she has found very difficult to accept due to her dementia. Throughout this period, the staff at the home have managed to deal with her difficult behaviour with care and compassion. As a result, my mother does now appear to be settling and
even showing signs of being happy! The staff at the home are all caring and friendly, and I would have no hesitation in recommending it to anyone looking to make the difficult decision to find a home for their loved one.

Reply from Ingrid Carley, Registered Manager at Orchard House Nursing Home

Thank you for your kind words, Wendy. Your mother is a pleasure to care for, and she has certainly settled in very well at Orchard House.


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Review from L C (Daughter of Resident) published on 19 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the care given to my mother. All the staff are friendly, supportive and attentive to Mum and us as a family. Cannot fault the care and facilities. A very homely environment with wonderful home-cooked food.

Reply from Alan Jumaily, Managing Director at Orchard House Nursing Home

Thank you for your kind words. It is an absolute pleasure caring for your mother.


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Review from Sally M (Daughter of Resident) published on 5 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Twelve months ago I had the agonising decision, as my mum's legal Power of Attorney, to find her a new care home as I'd been advised that her present home was closing. After a lot of research online, as I live 240 miles away from Bexhill, I found Orchard House. From the first time I spoke to the manager
on the phone, I knew this would be the right place for my mum, who is in the advanced stages of Alzheimer's.
I met the manager and her staff for the first time on the day that Mum moved there and we had the warmest of welcomes, it was a home-from-home experience. I instantly knew this would be the right place for my mum to live and to be cared for.
I cannot fault the care my mum receives, no stone is ever left unturned which gives me great comfort as I live so far away. This home has a warm and caring atmosphere which transmits to the residents and their relatives and friends. It is a happy and secure place and my mum's care, whether it's personal care or social care is second to none.

Reply from Alan Jumaily, Managing Director at Orchard House Nursing Home

Thank you for your lovely review Sally. It is a pleasure looking after your mother and our staff work tirelessly to ensure our residents get the highest standards of care.


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Review from R P (Wife of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time of visiting the home when we were looking for residential care to when my husband became a resident. I have been more than satisfied with the care and support that is given to him, and myself, by the very caring staff.

Reply from Ingrid Carley, Manager at Orchard House Nursing Home

Thank you very much for your kind words. It is a pleasure caring for your husband.


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Review from F S (Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here for some time and I love it. I have made so many friends, staff are very caring. Activities are enjoyable.

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Review from Julie G (Daughter of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend Orchard House Residential Dementia & EMI Care Home. My mum is happy and content. The quality of care is high and the staff are knowledgeable and compassionate. Orchard House Residential Dementia & EMI Care Home is a comfortable home from home.

Reply from Alan, Managing Director at Orchard House Nursing Home

Thank you for your kind words Julie. Our team is absolutely fantastic and work hard to deliver the highest standards of care to our residents.


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Review from L F (Daughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In these difficult times I have been very pleased with the care Mum has received. However, since being in the care home Mum has become frail and does not leave her bed. I understand there are some difficulties in moving her to the lounge but not being socialized with other residents is having a negative
effect on her mental and physical ability.

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Review from S R (Daughter of Resident) published on 29 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Orchard House Residential Dementia & EMI Care Home my mother has gone from strength to strength. She is more settled than at home, which is testament to the care and attention of the staff. She seems to be enjoying the food and activities on offer.

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Review from Sandra B (Daughter of Resident) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Orchard House in February this year. I have been amazed at how well she has settled in and this is all due to the kindness and patience of the wonderful staff. I cannot fault anything at all even during this particularly difficult time of lockdown. It has taken such a load off my
mind knowing that she is happy. And she said the food is lovely!

Reply from Alan, Managing Director at Orchard House Nursing Home

Thank you for your kind words, Sandra. It is a pleasure looking after your mother and I'm glad she has settled in well at Orchard House.


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Review from Bonita (Niece of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Orchard House care home. The staff have been superb in dealing with the ongoing problems caused during the pandemic, including the upkeep of communication to family members of residents, a priority. There is always an exceptional homely, family feeling and the staff are happy,
friendly and extremely compassionate to all the residents' needs. My Uncle went to Orchard House initially for respite care, he now resides on a permanent basis and is very comfortable and content. The food is very good quality and the menu always varied. There is a diverse range of daily activities to stimulate the residents and also different events throughout the year for family and friends to come together. As a family, we are delighted to have found Orchard House and as previously said; it comes highly recommended.

Reply from Alan J, Managing Director at Orchard House Nursing Home

Thank you for your kind words. The whole team at Orchard House have worked tirelessly to keep our residents safe during the pandemic and I'm glad this is recognised and appreciated. It is a pleasure caring for your uncle.


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Current Review Score: 9.8 (9.759)

Overview of Review Score

The Review Score of 9.8 (9.759) out of 10 for Orchard House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.759 for Orchard House Nursing Home is calculated as follows: ( (111 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 141 Ratings = 4.759

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard House Nursing Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Orchard House Nursing Home

What types of Care is Orchard House Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Orchard House Nursing Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Orchard House Nursing Home have?

There are 30 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Orchard House Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchard House Nursing Home to the centre of Bexhill-on-Sea?

0.8 mile(s) as the crow flies, distance by road may be significantly further.