Prideaux House

21 Prideaux Road, Eastbourne BN21 2ND
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9.1 41 Reviews
  • Prideaux House, Eastbourne
Prideaux House is a detached, Edwardian home situated over three floors accessible by chair lift. The home benefits from a large, accessible, landscaped rear garden which includes a decked area for seating along with a raised planting area.

The home provides 24-hour care for older people with dementia. The aim is to create and maintain a secure, relaxed, happy and homely environment. An extensive, highly trained team of staff support all the needs of the residents.

The philosophy is to encourage, motivate and enhance the well-being of residents. Carers achieve this by an extensive programme of activities, which aims to stimulate the mind and body.

Prideaux House welcomes any enquiries and recommends that you visit to discuss and view facilities and meet the team.

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Care Provided by Prideaux House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Prideaux House Care Ltd
  • Person in charge
  • Ella Gallop (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Prideaux House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £975 – £1,300
    • Self-Funded Residential Dementia Care £975 – £1,300
    • RESPITE Self-Funded Residential Care £975 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £975 – £1,300
  • (these prices are only a guideline, please contact Prideaux House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Main Road outside Home


Prideaux House Reviews (41)

Total of 41, showing 1-20
9.1

Prideaux House has a Review Score of 9.1 (9.063) out of 10, based on 4 reviews in the last 2 years. Over all time Prideaux House has 41 reviews.

Overall Experience

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Review from L S (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so amazing with everyone. Kind and caring and nothing is any trouble. Lots of activities daily.

Reply from Ella Gallop, Manager at Prideaux House

Thank you for taking the time to leave a lovely review.


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Review from Gail O (Friend of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been here for over a year now, and her care has been fantastic.
She is clean and tidy - her room is kept to a good standard and very clean.
The staff are all very friendly and welcome me every visit - she is encouraged to mix with other residents and join in activities.
She is very
happy - happiest I've seen her in years!

Reply from Ella Gallop, Manager at Prideaux House

Thank you for taking the time to leave your very kind review.


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Review from M D (Relative of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with a real family/homely atmosphere, lovely staff and fantastic care given, my grandfather-in-law is very happy here and we couldn’t ask for a better place for him. Secure and lovely home.

Reply from Ella Gallop, Manager at Prideaux House

Thank you for taking the time to leave such a kind review.


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Review from R K (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Prideaux House since 2019. During this time, although she has deteriorated in health due to her condition, she has been very well cared for and early on, when she first went there, thanked me for finding her such a nice place. The staff are very dedicated, they treat the residents
as though they were their own relatives. The manager is also very approachable and helpful. My family and I are very satisfied with and grateful for the quality of care provided by the home.

Reply from Ella Gallop, Manager at Prideaux House

Thank you for your kind review. We love looking after your mum and are pleased you and your family are happy.


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Review from J H (Niece of Resident) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming to visitors. They also have a great relationship with my aunty. They have a very caring and kind approach and are knowledgeable about my aunty. I feel happy that my aunty is receiving excellent care.

Reply from Ella Gallop, Manager at Prideaux House

Thank you for your kind feedback, I will pass on your gratitude to all of the staff.


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Review from Jacqueline D (Daughter of Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad came to Prideaux house in November 2020 as he has dementia. It was a hard discussion for us to put dad in care. The care he has from the staff is amazing, nothing is too much trouble. Dad loves to have a joke and banter, he is so happy he settled in straight away. Dad is so well looked after,
lots of activities and food is great. The home is spotless. I can’t thank the staff enough for their care. They do an amazing job. Thank you so much for taking care of dad and making him happy.

Reply from Ella Gallop, Registered Manager at Prideaux House

Thank you for your lovely review. We all enjoy looking after your dad! I will be sure to share your review and thanks with the team.


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Review from Wendy S (Daughter of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in the home for a year now and settled immediately the staff are all lovely and welcoming and nothing is ever a problem. Dad has had fabulous care from day one the home is spotless and dad always says the food is lovely. They do lots of activities which Dad enjoys and also loves joking
with the staff. We really didn’t want to put dad In a home but had no choice in the end and we are all so happy with the care and support he gets every day. A big thank you from all of us for making dad happy and settled.

Reply from Ella Gallop, Manager at Prideaux House

Thank you for your very kind review. It's a pleasure looking after your dad. I will also pass your thanks onto the staff.


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Review from Linda L (Daughter of Resident) published on 26 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to make the hard decision of moving dad to a care home was not easy but mum could not cope and dad needed more care than we could give him. But we could not have hoped for a home so well run where all the staff do a fantastic job of keeping dad well cared for. With mums recent passing and Covid
19 issues, it has been a difficult time, but the staff have stepped up and done a really great job of keeping dad entertained and cared for, it’s been difficult not seeing dad but we can follow up in Facebook page which is great.

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Review from Julia S (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed with Alzheimer’s a few years ago and eventually, my dad could not manage to look after her at home so for the past year has been in Prideaux. The staff are absolutely amazing, so caring and attentive to all the residents. I myself am a nurse and would give each and every one of
the staff a job on my wards. The managers are always available for a chat or to answer any questions relatives have. During the Covid pandemic, they have gone over and above their roles. They are truly the best carers I have ever had the privilege to meet. I thank the day my mum moved into Prideaux House. She is so happy and well looked after all thanks to this amazing care home. This home is second to none. Thank you all so much.

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Review from Helen G (Daughter of Resident) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was moved to this home, as the home she was in wasn't suitable to her needs. The staff go above and beyond to make my mum so comfortable, their caring nature is wonderful, the home itself is bright and airy, beautiful rooms, lounge, kitchen, wonderful cakes by the chef and staff, we are made
so welcome when we visit. The personal care my mum receives is A star, clean clothes always, haircuts, nails trimmed, everything you would want for your mum being looked after. I cannot praise all the staff enough for making my mums quality of life fabulous.

Reply from Denise Argent, Manager at Prideaux House

Thank you for your wonderful comments its a pleasure having your mum, The staff we have at Prideaux House work to very high standards and I feel do an excellent job in looking after our residents. (Name: Denise Argent Email: prideauxhouse@hotmail.co.uk Position: Manager)


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Review from Lin M (Daughter of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was admitted in March after dad could no longer provide the care and attention she needed. She had Dementia and breast cancer and was rapidly declining. I took her in and was very apprehensive, but immediately felt relaxed as the welcome was so warm and welcome. Over mum's last 6 weeks, our
family were welcome any time day or night and I spent a few late nights sitting with her, always with tea and biscuits being offered. I have no words for the care and attention and respect they showed mum right up to the moment she passed away. A massive thank you to each and every one of you.

Reply from Denise Argent, Manager at Prideaux House

Lin.
Thank you for your wonderful comments it was a pleasure having your mum, we wish it could have been in better circumstances. The staff we have at Prideaux House work to very high standards and I feel do an excellent job in looking after our residents.


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Review from Sharon P (Daughter of Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her final 6 weeks of life at Prideaux House. When she went in she was declining fast but we hadn't realised how short her stay would end up being. The care was shown from the day she was assessed at home through until her final hours was exceptional in every respect. Her dementia had left
her unable to do a lot of things for herself, and the professional care she received was at all times dignified and compassionate. As she neared the end the staff were incredibly supportive to us as a family. We could visit around the clock, I arrived one day at 6.30am unable to sleep, and was welcomed in and made a cup of tea to drink as I sat by her bedside. When she finally passed away, my dad was at her bedside with a member of staff and he was comforted until family arrived. Then the staff discreetly left to allow us to grieve. They cared for us almost as much as they cared for mum and we cannot thank them enough for what they did for her during her final weeks.

Reply from Denise Argent, Manager at Prideaux House

Thank you for your kind words. We try very hard to make everybody feel welcome and we are pleased that you felt this way.


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Review from Jennifer G (Resident) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The high-quality care and compassion for the residents from all staff is a great comfort as I am responsible for one of the residents but cannot visit frequently and she has no family.
Thoughtful interaction and detailed knowledge of each resident enhance their life experience. Really well done.

Reply from Denise Argent, Manager at Prideaux House

Jennifer, thank you for your kind review, we try our best to make sure everyone who comes to stay and visit feels welcome.


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Review from Gwenda P (Daughter of Resident) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This Home is light, bright, modern and welcoming. The rooms for the residents are pleasingly decorated, and again light and bright, each room beautifully wallpapered and nicely colour-co-ordinated soft furnishings. The Chef's food is tasty and always two-course meals. Plenty of homemade cake and coffee/tea
served during the day to residents and visitors alike. The staff are always warm and welcoming to all that enter the Home, and are fully attentive to their Charges. The activities for the residents are varied and always something going on for them. My siblings and I are more than happy to have my mother as a resident there, knowing that she is well fed, medicated, hydrated and well looked after. A big thank you to all the staff concerned. You are doing a grand job!

Reply from Denise Argent, Manager at Prideaux House

Gwenda
Thank you for your wonderful review, I am glad that you are happy with our service and your mum has settled well.


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Review from Mark C (Son-in-law of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always attentive and polite. Generally, a nice place for mother-in-law to be especially as we feel the quality of care is leaving us no doubts whatsoever.

Reply from Denise Argent, Manager at Prideaux House

Thank you for your kind review, it is nice to know that you think we are doing well


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Review from Nicki A (Daughter of Resident) published on 7 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was recently a resident at Prideaux House. Dad sadly passed away on 24th October and we, his family are currently arranging his funeral. However, I wanted to put online of the care and dedication of the whole staff team, who looked after Dad for the past six months of his life; we as a family
will be eternally grateful for all that they did. Dad was treated with the utmost respect. He was so well cared for, we could not have asked or wanted more. Dad was so very happy at Prideaux House and this, in turn comforted his family knowing this. I would have no hesitation in highly recommending Prideaux House to friends or strangers if they were looking for a care home for their loved one. My eternal and heartfelt thanks to the manager and to all her hardworking, loyal staff. Thank you each and everyone.

Reply from Denise Argent, Manager at Prideaux House

We are very sorry for your loss he was a wonderful man, we will miss him tremendously.


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Review from Billie S (Granddaughter of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has lived at Prideaux House since March this year. Unfortunately, his health has deteriorated recently and he isn't as mobile as he used to be. We had recently brought a puppy and wanted him to see him especially as he is such an animal lover. So we rang the home spoke to a senior member
of the staff who assured us that they would love to meet our puppy. So that is what we did we went to visit my Baba. We had an amazing welcome by the staff plus the residents where so happy to see him also. We spent a wonderful few hours with my Baba and also seeing the other lovely residents also. Our puppy had a fantastic time in the very large garden there too. Tea and coffee was supplied to us with very yummy cake with water in a bowl for the puppy and a biscuit.
All I can say is that we were made so welcome and we will be back very soon, with a stack of puppy treats.
Thank you again Prideaux.

Reply from Denise Argent, Manager at Prideaux House

Thank you for your wonderful comments.


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Review from Terri W (Daughter of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has lived at Prideaux House since March 2018. I cannot thank the staff for the love, care and utter respect they gave to my dad. Sadly my dad passed away on the 24th October 2018. The staff were all with my dad at his time of passing. It was very sudden and not expected but we as a family couldn't
be more grateful that Dad had the whole team with him as they were about to start a staff meeting. Dad treated each and every one of the staff as an extension to his family and he had loved every one of them.
You always read how bad care homes are, not this one.
Believe me the whole staff at Prideaux are amazing. They treat all the residents with the love and courteousness that we all want our loved ones to have.
If I had to choose or recommend a home to anyone it would be this one.
So from the bottom of our hearts and with so much thanks THANK YOU PRIDEAUX for making my dads last months so happy and for the excellent care you gave to him.

Reply from Denise Argent, Manager at Prideaux House

Thank you for your wonderful comments.


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Review from L C (Daughter of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mother's last hospital stay I really thought she would have to go into nursing care, but with the amazing support and determination from the manager and her dedicated staff, she is now walking again and seems to be completely at home and content with life. The constant activities and interaction
is also a huge help with stimulation and encouragement, which is essential. I am so happy and more importantly, my mother is really happy at Prideaux. Thanks to the manager for the excellent service you provide. I am so pleased we found you.

Reply from Denise Argent, Manager at Prideaux House

Thank you for your wonderful comments, it also down to the determination of your mum and the dedication of my wonderful team of staff. Your mum was given a certificate of achievement for all her hard work.


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Review from P B (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful, always willing to go the extra mile.

Reply from Denise Argent, Manager at Prideaux House

Thank you for your review.


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Current Review Score: 9.1 (9.063)

Overview of Review Score

The Review Score of 9.1 (9.063) out of 10 for Prideaux House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Prideaux House is calculated as follows: ( (33 Excellents x 5) + (15 Goods x 4) ) ÷ 48 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Prideaux House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (20)

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Ella Gallop

Job Title: Registered Manager

Joined: 2021

I am Level 5 Health and Social Care qualified Manager. I lead my professional care team in delivering the highest level of care and support for our residents. I ensure a person centred approach is delivered. I feel that maintaining a strong relationship with residents and their relatives and understanding the important contribution that these relationships make lead to the successful running of a care home. I have worked in the care industry for 15 years with over 10 years of management experience.


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Jordan Langford

Job Title: Senior care assistant

Joined: 2022

Dementia, Nursing and residential experience.


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Tracey Hacker

Job Title: Senior Care Assistant

Joined: 2021

Many years of care experience, Currently doing my NVQ Level 3 in health and social care.


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Ellie Pankhurst

Job Title: Senior care assistant

Joined: 2021

Currently doing my NVQ Level 3 in health and social care.


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Nicola Gallop

Job Title: Care assistant

Joined: 2022

I have been doing care work for most of my working life. I love working with the elderly and find it a very rewarding job.


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Uendi Metaliaj

Job Title: Trainee Senior

Joined: 2023

I am new to the care industry but I am very passionate about caring for my residents and ensuring they receive the best quality of care on a day-to-day basis.


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Teresa Cudd

Job Title: Laundry assistant/Resident Liaison officer

Joined: 2017

I am responsible for looking after all of the laundry in the home. I am very attentive and strive to do my best.
I am responsible for meeting new residents and making them feel welcome and at home when they first come to stay at Prideaux House.


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Sally Narine

Job Title: Housekeeping

Joined: 2021

I am responsible for keeping the home clean, tidy and smelling fresh.


I am very particular and like to ensure our residents have a clean and tidy home.


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Alyx Carter

Job Title: Housekeeping

Joined: 2023

I have worked in care homes for most of my working life, I enjoy spending time talking to the residents as I clean their homes.


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Al Giol

Job Title: Care Assistant

Joined: 2021

I have worked within the care industry for many years. I am always smiling and believe that happiness goes a long way; especially when working with people with dementia.


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Ermir Bogdan

Job Title: Care assistant

Joined: 2023

I was previously a pharmacist in Albania, I have come over to England to work in the care sector. I have really enjoyed my time so far at Prideaux House.


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Megi Cani

Job Title: Care Assistant

Joined: 2023

I am new to the care sector but I have settled in very quickly and have learnt a great deal. I am very patient and calm and love my job.


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Linda Aldridge

Job Title: Care Assistant

Joined: 2018

I have worked within the care sector for many years. I have a great working relationship with all of the residents. I enjoy getting to know them as individuals.


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Leanne Reeve

Job Title: Cook

Joined: 2022

I am a full-time cook at Prideaux House. I enjoy making beautiful birthday cakes and home-cooked meals for everyone to enjoy.


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Phil Greenwood

Job Title: Cook

Joined: 2023

I joined Prideaux House this year as their part-time cook. I am passionate about home cooking and baked goods.


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Amy Robinson

Job Title: Night Care Assistant

Joined: 2022

I am an NVQ 2 Qualified care assistant. I have worked in the care industry now for around 7 years. I am passionate about dementia care and treating my residents like they are my own family.


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Micky Hollobone

Job Title: Night Care Assistant

Joined: 2008

I have worked at Prideaux House for over 15 years. I know the home and my residents very well.


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Joanna Urbane

Job Title: Night Care Assistant

Joined: 2022

I am very passionate about person-centred care and really enjoy my job.


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Lezza Middleton

Job Title: Night Care Assistant

Joined: 2022

Prideaux house was my first job within the care industry but I am also a carer for a family member, therefore this role came very natural to me.


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Sam Pollitt

Job Title: Night Care Assistant

Joined: 2015

I have worked at Prideaux House for a number of years now. I find care work very rewarding and enjoy what I do.


Frequently Asked Questions about Prideaux House

What types of Care is Prideaux House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Prideaux House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Prideaux House have?

There are 16 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Prideaux House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Prideaux House to the centre of Eastbourne?

0.8 mile(s) as the crow flies, distance by road may be significantly further.