Friends and Family Christmas Party
Organiser: Prideaux House
Date:
Sunday 17 Dec 2023
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Main Road outside Home
Prideaux House has a Review Score of 9.1 (9.063) out of 10, based on 4 reviews in the last 2 years. Over all time Prideaux House has 41 reviews.
Review from L S (Daughter of Resident) published on 15 May 2024
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Reply from Ella Gallop, Manager at Prideaux House
Thank you for taking the time to leave a lovely review.
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Review from Gail O (Friend of Resident) published on 8 May 2024
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Reply from Ella Gallop, Manager at Prideaux House
Thank you for taking the time to leave your very kind review.
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Review from M D (Relative of Resident) published on 1 December 2023
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Reply from Ella Gallop, Manager at Prideaux House
Thank you for taking the time to leave such a kind review.
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Review from R K (Daughter of Resident) published on 20 June 2023
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Reply from Ella Gallop, Manager at Prideaux House
Thank you for your kind review. We love looking after your mum and are pleased you and your family are happy.
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Review from J H (Niece of Resident) published on 16 September 2022
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Reply from Ella Gallop, Manager at Prideaux House
Thank you for your kind feedback, I will pass on your gratitude to all of the staff.
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Review from Jacqueline D (Daughter of Resident) published on 11 February 2022
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Reply from Ella Gallop, Registered Manager at Prideaux House
Thank you for your lovely review. We all enjoy looking after your dad! I will be sure to share your review and thanks with the team.
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Review from Wendy S (Daughter of Resident) published on 10 January 2022
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Reply from Ella Gallop, Manager at Prideaux House
Thank you for your very kind review. It's a pleasure looking after your dad. I will also pass your thanks onto the staff.
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Review from Linda L (Daughter of Resident) published on 26 June 2020
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Review from Julia S (Daughter of Resident) published on 25 June 2020
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Review from Helen G (Daughter of Resident) published on 10 June 2020
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Reply from Denise Argent, Manager at Prideaux House
Thank you for your wonderful comments its a pleasure having your mum, The staff we have at Prideaux House work to very high standards and I feel do an excellent job in looking after our residents. (Name: Denise Argent Email: prideauxhouse@hotmail.co.uk Position: Manager)
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Review from Lin M (Daughter of Resident) published on 12 June 2019
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Reply from Denise Argent, Manager at Prideaux House
Lin.
Thank you for your wonderful comments it was a pleasure having your mum, we wish it could have been in better circumstances. The staff we have at Prideaux House work to very high standards and I feel do an excellent job in looking after our residents.
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Review from Sharon P (Daughter of Resident) published on 29 May 2019
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Reply from Denise Argent, Manager at Prideaux House
Thank you for your kind words. We try very hard to make everybody feel welcome and we are pleased that you felt this way.
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Review from Jennifer G (Resident) published on 18 April 2019
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Reply from Denise Argent, Manager at Prideaux House
Jennifer, thank you for your kind review, we try our best to make sure everyone who comes to stay and visit feels welcome.
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Review from Gwenda P (Daughter of Resident) published on 6 March 2019
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Reply from Denise Argent, Manager at Prideaux House
Gwenda
Thank you for your wonderful review, I am glad that you are happy with our service and your mum has settled well.
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Review from Mark C (Son-in-law of Resident) published on 7 November 2018
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Reply from Denise Argent, Manager at Prideaux House
Thank you for your kind review, it is nice to know that you think we are doing well
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Review from Nicki A (Daughter of Resident) published on 7 November 2018
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Reply from Denise Argent, Manager at Prideaux House
We are very sorry for your loss he was a wonderful man, we will miss him tremendously.
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Review from Billie S (Granddaughter of Resident) published on 1 November 2018
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Reply from Denise Argent, Manager at Prideaux House
Thank you for your wonderful comments.
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Review from Terri W (Daughter of Resident) published on 1 November 2018
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Reply from Denise Argent, Manager at Prideaux House
Thank you for your wonderful comments.
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Review from L C (Daughter of Resident) published on 31 October 2018
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Reply from Denise Argent, Manager at Prideaux House
Thank you for your wonderful comments, it also down to the determination of your mum and the dedication of my wonderful team of staff. Your mum was given a certificate of achievement for all her hard work.
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Review from P B (Daughter of Resident) published on 12 October 2018
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Reply from Denise Argent, Manager at Prideaux House
Thank you for your review.
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The Review Score of 9.1 (9.063) out of 10 for Prideaux House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.688 for Prideaux House is calculated as follows: ( (33 Excellents x 5) + (15 Goods x 4) ) ÷ 48 Ratings = 4.688
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.375 Points relating to the number of positive Reviews for Prideaux House is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 4 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Dec 2018
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Organiser: Prideaux House
Date:
Sunday 17 Dec 2023
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Joined: 2021
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