Prideaux House

21 Prideaux Road, Eastbourne BN21 2ND
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9.1 41 Reviews
  • Prideaux House, Eastbourne
Prideaux House is a detached, Edwardian home situated over three floors accessible by chair lift. The home benefits from a large, accessible, landscaped rear garden which includes a decked area for seating along with a raised planting area.

The home provides 24-hour care for older people with dementia. The aim is to create and maintain a secure, relaxed, happy and homely environment. An extensive, highly trained team of staff support all the needs of the residents.

The philosophy is to encourage, motivate and enhance the well-being of residents. Carers achieve this by an extensive programme of activities, which aims to stimulate the mind and body.

Prideaux House welcomes any enquiries and recommends that you visit to discuss and view facilities and meet the team.

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Care Provided by Prideaux House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Prideaux House Care Ltd
  • Person in charge
  • Ella Gallop (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Prideaux House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £975 – £1,300
    • Self-Funded Residential Dementia Care £975 – £1,300
    • RESPITE Self-Funded Residential Care £975 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £975 – £1,300
  • (these prices are only a guideline, please contact Prideaux House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Main Road outside Home


Prideaux House Reviews (41)

Total of 41, showing 21-40
9.1

Prideaux House has a Review Score of 9.1 (9.063) out of 10, based on 4 reviews in the last 2 years. Over all time Prideaux House has 41 reviews.

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Review from Ian W (Son-in-law of Resident) published on 2 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Upon one of my visits to see my father in law, we took along our pet German Shepherd dog. He is still very young and bouncy but it was lovely to be able to take him into the home to see Dad and to sit with him in the garden whilst we had a cup of tea and cake. It really is just like visiting my father
in law at home. The staff not only know my wife and my name but also the dog too. We spent a lovely few hours there. The attention to detail from all staff is brilliant.
Nothing is too much trouble, a very pleasant afternoon spent.
Thank you Prideaux House.

Reply from Denise Argent, Manager at Prideaux House

Thank you for your wonderful comments, its great to see pets in the building as all our residents enjoy the pet pals sessions that we have monthly.


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Review from Sylvia P (Friend of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy experience.

Reply from Denise Argent, Manager at Prideaux House

Thank you for your kind review.


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Review from Brian P (Friend of Resident) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very competent, cheerful and caring whenever I visit. The home is very clean and welcoming and is maintained to a high standard.

Reply from Denise Argent, Manager at Prideaux House

Thank you for your comments and kind review.


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Review from Christopher E (Nephew of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin and I are extremely pleased with all aspects of care at Prideaux House. The staff, under the guidance of the manager especially.
Do not hesitate to get in touch for further confirmation.

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Review from Nigel G (Son of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, staff are always happy and helpful.

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Review from Susan T (Daughter of Resident) published on 28 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a challenge for my mother to accept it was time for her to go into a care home for her own safety and wellbeing, but everyone at Prideaux made this transition very easy and it is definitely the best thing we could have done for her. She has settled in well, regards Prideaux as her home now and
has received plenty of social stimulation from interaction with the staff and other residents, together with the busy programme of activities both inside and outside the home and some major events held there this summer in aid of various charities. The indefatigable and very capable new manageress and her team, who we had the pleasure of meeting individually at a Family Evening, create a warm, friendly atmosphere, are motivated and very kind to the residents and their guests! Moreover, their extra dedication and commitment to my mother during her recent health problems has been touching and commendable. I am so glad I can rest assured that she is and will be safe and well cared for.

Reply from Denise Argent, Manager at Prideaux House

Thank you, Susan, this is a wonderful review I will pass on your kind words to all the staff, it is a pleasure to look after your mum. We have a wonderful team here who always go that extra mile to ensure excellent service to our residents and their families.


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Review from M D (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and feels she is under attack, but the carers are very patient with her and manage to deliver a high standard of personal care despite having to duck out of harm's way! They are very well equipped to deal with her needs.

Reply from Denise Argent, Manager at Prideaux House

Thank you for your review.


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Review from Lorraine P (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy to have found Prideaux House for our mother. She settled in incredibly quickly and is clearly enjoying the extensive range of activities. All the staff are very kind and friendly and extremely helpful, also in all the administrative issues and paperwork. The rooms are lovely, ours with
a view of the garden. I highly recommend this home.

Reply from Denise Argent, Manager at Prideaux House

Thank you for your review.


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Review from Susan G (Wife of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my husband is well looked after at Prideaux House. They involve him in activities and outings. Me and my family, are always made welcome with a cup of tea. They are very friendly and my husband reacts well with them.

Reply from Denise Argent, Manager at Prideaux House

Thank you for taking the time to review our care home.


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Review from Janet G (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prideaux House has a peaceful, homely atmosphere which makes both residents and visitors feel welcome and comfortable.
All staff are genuinely friendly and caring and always treat my mother as an individual.
I am kept updated on my mother's condition and treatment and levels of communication are good.

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Review from Yvonne M (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff immediately settled my mother and spent time chatting to her, looking at photos and building a relationship. They now know her (us) well and understand her needs, worries and what makes her happy. They encourage her to socialise and are very kind. The management are always happy to chat to me
and keep me up to date. They have taken a lot of my worries away and are consistently professional.

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Review from Kerry L (Granddaughter of Resident) published on 18 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the friendliness of the staff, always a warm welcome. My gramps has improved a lot since coming here, always looks presentable and comfortable. Like how the home feels like a home.

Reply from Denise Argent, Manager at Prideaux House

Thank you for taking the time to complete a review for our home.


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Review from Nick B (Grandson of Resident) published on 18 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited a few times and always been welcomed in with a cup of tea and piece of cake.
Grampy always looks well dressed and comfortable.

Reply from Denise Argent, Manager at Prideaux House

Thank you for your review.


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Review from H D (Daughter of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the level and standard of care my mother received. The staff are great and incredibly caring and give her all the support she needs. I'm also reassured by the level of safety and security. I know she is emotionally and physically safe.

Reply from Denise Argent, Manager at Prideaux House

Thank you for your kind review.


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Review from P C (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A great deal of care and effort is given in order for residents to live as comfortable and "normal" a home-life as is possible. The staff are kind, understanding and patient.

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Review from Sue S (Niece of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a friendly welcome from the staff and offered a drink on arrival. The building has been newly decorated and looks fabulous, very inviting for residents and visitors. The staff were so kind and efficient with my uncle, a great team of lovely people. I would highly recommend this home. The garden
is beautiful and set up for their needs.

Reply from Denise Argent, Manager at Prideaux House

Sue
Thank you for your wonderful review, it's glad to know that you felt we looked after your uncle well.


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Review from C C (Son of Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother moved in April because Prideaux House could cope with her needs far better than a residential home. The staff are very caring and kind and have seen her through a difficult period for all whilst she settled. She is now a different person, trying to make conversation and there is now a spark in
her eyes. The room is bright and airy and the facilities appear to be good.

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Review from Sheila B (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Prideaux house for 6years. During which time her Dementia has progressed. She is now bedridden but at all times has received appropriate care according to her needs. The family have always been made to feel welcome and have been informed of my mother's needs. Staff are
helpful and compassionate and work in a very soluble environment.

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Review from R G (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is clean and tidy. Staff very attentive towards residents and visitors. Next of kin continually updated, when needed, regarding welfare and care issues.

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Review from John S (Husband of Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in Prideaux House for five years. In that time there has been a change in ownership 12 months ago. I had reservations about the management of the home, this has now sorted out and is now satisfactory. For the whole time that my wife has been there, the staff and the cleaning has been
excellent.
In the past few weeks, while she has been poorly, the staff has gone the extra mile to care for her.
The home has very nice decking at the rear and a lovely garden which are secure and well maintained.

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Current Review Score: 9.1 (9.063)

Overview of Review Score

The Review Score of 9.1 (9.063) out of 10 for Prideaux House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Prideaux House is calculated as follows: ( (33 Excellents x 5) + (15 Goods x 4) ) ÷ 48 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Prideaux House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (20)

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Ella Gallop

Job Title: Registered Manager

Joined: 2021

I am Level 5 Health and Social Care qualified Manager. I lead my professional care team in delivering the highest level of care and support for our residents. I ensure a person centred approach is delivered. I feel that maintaining a strong relationship with residents and their relatives and understanding the important contribution that these relationships make lead to the successful running of a care home. I have worked in the care industry for 15 years with over 10 years of management experience.


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Jordan Langford

Job Title: Senior care assistant

Joined: 2022

Dementia, Nursing and residential experience.


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Tracey Hacker

Job Title: Senior Care Assistant

Joined: 2021

Many years of care experience, Currently doing my NVQ Level 3 in health and social care.


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Ellie Pankhurst

Job Title: Senior care assistant

Joined: 2021

Currently doing my NVQ Level 3 in health and social care.


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Nicola Gallop

Job Title: Care assistant

Joined: 2022

I have been doing care work for most of my working life. I love working with the elderly and find it a very rewarding job.


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Uendi Metaliaj

Job Title: Trainee Senior

Joined: 2023

I am new to the care industry but I am very passionate about caring for my residents and ensuring they receive the best quality of care on a day-to-day basis.


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Teresa Cudd

Job Title: Laundry assistant/Resident Liaison officer

Joined: 2017

I am responsible for looking after all of the laundry in the home. I am very attentive and strive to do my best.
I am responsible for meeting new residents and making them feel welcome and at home when they first come to stay at Prideaux House.


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Sally Narine

Job Title: Housekeeping

Joined: 2021

I am responsible for keeping the home clean, tidy and smelling fresh.


I am very particular and like to ensure our residents have a clean and tidy home.


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Alyx Carter

Job Title: Housekeeping

Joined: 2023

I have worked in care homes for most of my working life, I enjoy spending time talking to the residents as I clean their homes.


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Al Giol

Job Title: Care Assistant

Joined: 2021

I have worked within the care industry for many years. I am always smiling and believe that happiness goes a long way; especially when working with people with dementia.


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Ermir Bogdan

Job Title: Care assistant

Joined: 2023

I was previously a pharmacist in Albania, I have come over to England to work in the care sector. I have really enjoyed my time so far at Prideaux House.


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Megi Cani

Job Title: Care Assistant

Joined: 2023

I am new to the care sector but I have settled in very quickly and have learnt a great deal. I am very patient and calm and love my job.


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Linda Aldridge

Job Title: Care Assistant

Joined: 2018

I have worked within the care sector for many years. I have a great working relationship with all of the residents. I enjoy getting to know them as individuals.


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Leanne Reeve

Job Title: Cook

Joined: 2022

I am a full-time cook at Prideaux House. I enjoy making beautiful birthday cakes and home-cooked meals for everyone to enjoy.


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Phil Greenwood

Job Title: Cook

Joined: 2023

I joined Prideaux House this year as their part-time cook. I am passionate about home cooking and baked goods.


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Amy Robinson

Job Title: Night Care Assistant

Joined: 2022

I am an NVQ 2 Qualified care assistant. I have worked in the care industry now for around 7 years. I am passionate about dementia care and treating my residents like they are my own family.


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Micky Hollobone

Job Title: Night Care Assistant

Joined: 2008

I have worked at Prideaux House for over 15 years. I know the home and my residents very well.


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Joanna Urbane

Job Title: Night Care Assistant

Joined: 2022

I am very passionate about person-centred care and really enjoy my job.


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Lezza Middleton

Job Title: Night Care Assistant

Joined: 2022

Prideaux house was my first job within the care industry but I am also a carer for a family member, therefore this role came very natural to me.


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Sam Pollitt

Job Title: Night Care Assistant

Joined: 2015

I have worked at Prideaux House for a number of years now. I find care work very rewarding and enjoy what I do.