Fees are all inclusive, the only additions are for external professionals such as hairdresser, chiropody etc.
Visitors are welcome at Queensmead at any time and there is ample parking on site. If wishing to visit outside daylight hours or over the weekend, please call ahead to ensure that a member of staff is available to enable entry into the home.
During COVID-19 Government restrictions, visiting is also restricted at Queensmead. Please phone the home for up to date visiting information or visit the Coronavirus page on the website
Free car park on site at Queensmead.
Queensmead has a Review Score of 9.1 (9.121) out of 10, based on 9 reviews in the last 2 years. Over all time Queensmead has 75 reviews.
Review from A G (Daughter of Resident) published on 1 December 2015
Submitted via Postal Card •
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5.0 out of 5
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Review from Gloria B (Daughter of Resident) published on 26 November 2015
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5.0 out of 5
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Review from David W (Nephew of Resident) published on 28 October 2015
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Overall Experience
5.0 out of 5
Reply from Rebecca Hignett, Project Developer at Queensmead
Thank you for your kind words. We look forward to seeing you in the home again and continuing to make improvements to the home.
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Review from Ron S (Resident) published on 22 October 2015
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5.0 out of 5
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Review from Irene I (Sister-in-law of Resident) published on 22 October 2015
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4.0 out of 5
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Review from Suzanne W (Daughter of Resident) published on 14 October 2015
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5.0 out of 5
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Review from Chris D (Son of Resident) published on 13 October 2015
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5.0 out of 5
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Review from Keith M (Son of Resident) published on 13 October 2015
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5.0 out of 5
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Review from Paul S (Cousin of Resident) published on 8 October 2015
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Overall Experience
5.0 out of 5
Reply from Rebecca Hignett, Project Developer at Queensmead
Thank you for your kind words. Feel free to come in for lunch or coffee whenever to visit!
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Review from Ann C (Wife of Resident) published on 8 October 2015
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Overall Experience
5.0 out of 5
Reply from Rebecca Hignett, Project Developer at Queensmead
Thank you so much for your kind words. We hope we can continue to give your husband the best of care!
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Review from Hugh D (Relative of Resident) published on 7 October 2015
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Overall Experience
4.0 out of 5
Reply from Rebecca Hignett, Project Developer at Queensmead
Thank you for your kind words. We hope to see you again soon - feel free to pop in for a cup of tea or lunch! Remember we have coffee mornings every fortnight as well!
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Review from Leslie D (Son of Resident) published on 6 October 2015
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5.0 out of 5
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Review from Roland B (Son of Resident) published on 5 October 2015
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5.0 out of 5
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Review from Louise L (Friend of Resident) published on 11 September 2015
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5.0 out of 5
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Review from June A (Daughter of Resident) published on 3 September 2015
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Overall Experience
4.0 out of 5
Reply from Rebecca Hignett, Project Developer at Queensmead
Many thanks for your kind words and your comments.
We have taken into account your suggestions and the following is now taking place to try to remedy them:
As rooms are vacated, we are redecorating them and making them feel as homely as possible.
We are currently in the process of redecorating the lounge area, with a new activities room and new furnishings.
We understand that the carpets do need replacing and room by room, we are beginning to change them. However, this may be a long process as we wish to cause as little disruption as possible for our residents, staff and visitors!
Our chef has recently been to visit each resident individually to ask what meals they would like to eat and what they do not like, and in the next few weeks is going to revise the menus accordingly.
I hope that you can see that we are taking your comments into consideration and making positive changes to the home in response.
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The Review Score of 9.1 (9.121) out of 10 for Queensmead is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.421 for Queensmead is calculated as follows: ( (67 Excellents x 5) + (24 Goods x 4) + (13 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 107 Ratings = 4.421
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Queensmead is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Feb 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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