Woodlands

Beacon Road, Crowborough TN6 1UD
Submit a Review
9.5 75 Reviews
  • Woodlands, Crowborough
Woodlands care home is one of the most homely and friendly around and they welcome people with open arms, like a big family. Their focus is on brighter living, so every day they bring a ray of sunshine to their residents. Their seven day a week sunny moments club, led by their dedicated activity co-ordinator, provides a variety of one to one and group activities, based on residents hobbies and interests - there's something for everyone.

Each resident has an allocated key worker and the staff team receive regular training to make sure they provide the best care and support 24 hours a day.

The home has a 5* food hygiene certificate and the in-house catering team create delicious, nutritious home-cooked meals, reflecting residents preferences.

Engaging and involving the residents is important and they constantly seek ideas, feedback and suggestions from the residents and their family to continuously improve their service.

Woodlands is a purpose-built home close to a forest with a wealth of wildlife seen from bedroom windows amongst the mature gardens.

The home has spacious modern en suite rooms to accommodate a homely community of 39 residents, all of which have garden views.

There is a large lounge area with fireplace, a private bar area and a bright and airy dining room, as well as plentiful day rooms, an activities room and hairdressing salon.

Please contact the friendly team at Woodlands care home for further information.

Show Woodlands on the Map

Care Provided by Woodlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Louise Walker (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (10)
    • Single Rooms with ensuite Wet Room (20)
    • Couples/Companion Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 2

Funding & Fees Guide for Woodlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,063 – £1,644
    • RESPITE Self-Funded Residential Care £1,271 – £1,973

  • Our care home fees are based on the care needs of each resident and their choice of room within our home. We have varying levels of care provision and different types of room, based on the size, outlook and facilities.


    All inclusive pricing - Our care fees include all accommodation and household bills, personal care, all meals, snacks and non-alcoholic refreshments, and the cleaning and laundry service. Extra services can be purchased as required, such as telephone, hairdressing and chiropody.


    We are a not for profit organisation which means any surplus we make in income is invested back into our properties to improve the quality of life of our residents. Sussex Housing & Care has been supporting older people to live brighter lives since 1946.
  • (these prices are only a guideline, please contact Woodlands to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to the care home, come for a hot drink, enjoy lunch or join in with an activity. Many options for places to visit the residents including, communal lounge or dining room, a welcoming day room or their own private bedroom.


  • Parking

  • Free onsite parking.


Woodlands Reviews (75)

Total of 75, showing 1-20
9.5

Woodlands has a Review Score of 9.5 (9.531) out of 10, based on 21 reviews in the last 2 years. Over all time Woodlands has 75 reviews.

Overall Experience

  • 39
  • 32
  • 4
  • 0
  • 0

Date Published

75
3
12
21
54

Review from A H (Son of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother is a resident of Woodlands Care Home. I visit often with my wife. The care home is good in all care, activities, and safety/security and satisfactory in all other areas. It seems well managed and the staff are fine. I would like to see more care staff and perhaps more individual choices of
food.

Reply from Lizzie Gurr, Marketing and Communications Officer at Woodlands

Thank you for your review and feedback. It's great you visit regularly with our open visiting hours, and that you think our care, activities, safety and management is good. We have noted areas where you are not as satisfied and as a result our Chef Manager has met with your Mother to discuss choices of food to make sure she's happy - we know how important meal times are. We have also arranged to meet you to hear your feedback and further discuss your points. Thank you for taking the time to review us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T O (Daughter of Resident) published on 27 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been at Woodlands since February 2020 and was well cared for despite being a little bit fussy. Nothing was too much trouble for the care staff. In September she became unwell and didn't want to go to hospital. She passed away at Woodlands under the care of the capable and lovely staff. Myself
and my sister were glad that her wishes were listened to and we were grateful for the care that she received. She left this world in a peaceful place. Thank you all.

Reply from Lizzie Gurr, Marketing & Communications Executive at Woodlands

Thank you for your kind review. We're pleased you found our care staff attentive and friendly, and we understand the importance of wishes at the end of a life, we're pleased we were able to support you and your Mum at this sad time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine S (Daughter of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The new decoration and layout of the communal rooms gives an impression of being at home. It is a great improvement and demonstrates the caring attitude of the home.

Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your review. Following feedback in our relatives survey about the red colour scheme in the lounge, we've redecorated the lounge and dining room a lighter colour and we're pleased you feel it's more homely. We love it too!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R J (Stepson of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff who so obviously care for the residents. Today's sing-along was lovely and just right. The residents all took part and has lots of fun.

Reply from Lizzie Gurr, Communications Executive at Woodlands

Thank you for your review, we love a sing-along and it was great to welcome you to join us! We agree our staff team are all fantastic.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H J (Mother-in-law of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always so helpful and caring of all residents. Very happy with the home.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your review of Woodlands and it's great to hear your thoughts about our staff being helpful and caring. We'll share this with our team! Thank you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Resident) assisted by family/friend published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring and considerate, would recommend Woodlands to anyone.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your review, we are pleased you find our staff to be caring and considerate and that you're happy living at Woodlands.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S C (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff and management have been reassuring and caring, welcoming our mum into your care, a stressful transition, we have especially appreciated prompt calls and updates when mum had a fall.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your review. We understand that moving to a care home can be a difficult time for residents and their families and we are pleased you found our management and staff supportive and welcoming, and have received good communication.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Daughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and consideration shown by all the staff towards my dad is truly wonderful. The environment is calm and comfortable. I have no complaints at all.

Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your review and comments about our wonderful care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June T (Resident) assisted by family/friend published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a very good home and the food is excellent but one or two carers could be more caring.

Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your review. We're pleased that you find Woodlands a good home and enjoy our freshly home-cooked meals. Following your feedback about a couple of carers, we would like to thank you for your time chatting with our senior managers last week and appreciate your feedback. As a result of your feedback, we are arranging a 'person-centred care' refresher workshop and training for all of our staff to attend, and we would like to arrange a catch-up meeting with you soon to follow up on our progress.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Oliver T (Son of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home, friendly members of staff and always responsive to concerns or issues.

Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your review. We're pleased to hear you think we are responsive, we understand it's important to keep in touch with families and have an open line of communication.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline D (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Communication between Woodlands staff and us is excellent, we receive regular updates and opportunities to discuss Mum's care. We recently attended the second relatives meeting where several of the staff team contributed to inform us of important aspects of the day-to-day running of the home- recruitment
of staff, catering, activities and events, maintenance etc. The team encouraged feedback from relatives and responded constructively to suggestions. In addition, we always feel able to speak to any member of the staff if we have a query about Mum and know we have been listened to. We appreciate that relatives can visit at any time and are included in many of the events and activities. Our experience is that Woodlands promote openness in communication with relatives. Thank you all.

Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your 5* review, we are pleased you think there is excellent communication at Woodlands. We're keen to involve residents and families and your feedback is valuable. Thank you for coming to our relative's meeting.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T J (Son of Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent home providing good care facilities. Professional and caring staff who are always attentive to residents. Good communication from management.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your review. We put residents at the heart of everything we do and it's great that you see this, along with our good communication and facilities.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I B (Son of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both Mum and Dad have settled very well at Woodlands. They are very well looked after. The care they receive is excellent and nothing seems too much trouble.
They enjoy the food and daily activities. Thanks team Woodlands!

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

We're pleased both your Mum and Dad have settled well into life at Woodlands. Thank you for your kind comments about their care and our service, we'll be sure to pass this onto our brilliant team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is still being very well looked after.
He was unwell after a fall but with great care had now bounced back.
Thank you to all Woodlands staff for your great care.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your review, it's great to hear your dad is feeling better and our care team have helped him.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Son of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and myself came to the Christmas party. Everybody enjoyed the singing and the buffet was very good as well.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thanks for joining us at our Christmas Party, everyone had a great time and it was lovely to see residents and their families celebrating together.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pete R (Son of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has setted well in the few weeks here.
Happy with staff, food and activities.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your review. We're pleased your mum is settling in well to Woodlands.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K C (Daughter of Resident) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy in the home, we had a lovely Xmas Party with the entertainment and food. The residents really enjoyed it as the staff are so attentive.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for coming to our Christmas party, we love having a great time and bringing a smile to residents' faces!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek P (Friend of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We recently celebrated my mother's birthday at the home, and they put on a small gathering for her family with drinks and a cake in the new cafe area, which has been made much more comfortable and inviting with hot drinks available at all times.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your review. We love celebrating our resident's birthdays, and it was another big milestone for your mother! Thank you for your feedback on our new cafe area; it's proving to be a real success for our residents, their visitors and our staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire S (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a warm and caring home for my mum. The carers take time to get to know the residents and what makes their day better. Management are always available should you need them and the nursing team is always excellent. The activities for the residents are very well thought out and appropriate theming
them to the seasons and events throughout the year.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your excellent review. Getting to know each resident individually is important to us and we love creating activities that interest our residents. Thank you for your feedback about our care team - we agree, they are amazing!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Cousin of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything about Woodlands was excellent until my cousin suffered a fall and her behaviour and personality changed. Sadly Woodlands found they were no longer equipped to meet her new needs and the trees had to move to a home that could provide for these new needs.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your review. We are pleased that your cousin enjoyed her time at Woodlands, and flower arranging was a favourite activity of hers. We are a dementia-friendly care home, and many of our residents live well with dementia in our community, however, we are not a registered dementia home, so sometimes residents’ needs can be better met by registered dementia providers. In these cases, like your cousin’s, we work closely with families to discuss options and support our residents and yourselves to make the move go as smoothly as possible. We hope she is settling into her new home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for Woodlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.531 for Woodlands is calculated as follows: ( (144 Excellents x 5) + (84 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 243 Ratings = 4.531

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

Vacancies available for short or longer term care.Please contact Care Home Manager for availability.


Awards / Recognitions (3)

2018 RSPCA Gold Footprint Award

Recipient: Sussex Housing & Care

Date: Wednesday 05 Sep 2018 More details

CQC rating of Good

Recipient: Woodlands

Date: Thursday 17 Nov 2016 More details

2016 RSPCA Gold Footprint Award

Recipient: Sussex Housing & Care

Date: Tuesday 01 Nov 2016 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Louise

Louise Walker

Job Title: Interim Care Home Manager

Joined: 2002

I enjoy working at Woodlands, leading the team here and making sure residents have a positive stay with us. I am qualified and have a wealth of experience in the care sector and have worked at Woodlands for many years.


Woodlands has a very homely and friendly atmosphere, together we're one warm and friendly community.


Sam

Sam Hooper

Job Title: Deputy Care Home Manager

Joined: 2024

I have been in the social care sector since 2010 in various roles working my way from a support worker to a registered manager in the learning disability/autism sector.


I am passionate about delivering high-quality care and supporting the teams that deliver it and enjoy supporting the Care Home Manager and caring for older people living at Woodlands Care Home.


Stuart

Stuart Boyd

Job Title: Chef Manager

Joined: 2022

I have worked in the catering industry since leaving school and have experienced many different catering environments including hotels, restaurants and golf clubs, including a 2 rosette restaurant. I also have experience working in hotel management and facilities management.


I joined the team at Woodlands in 2022 because I decided that I wanted more meaningful work where I could see the effects of my hard work in action and the joy of people eating my food and the benefits it brings to them.


It's great to see residents together in the dining room, socialising over my dishes and benefitting from a variety of homecooked dishes and a nutritious, well-balanced menu.


Liz

Liz Tufts

Job Title: Care Home Administrator

Joined: 2018

Hi, I'm Liz, I am the care home administrator at Woodlands and am often the first point of contact when you call or visit our home. I enjoy liaising with residents and their families and helping to make sure new residents settle in well. I often show people around the home, answering questions and making the transition to moving to Woodlands as smooth as possible. We look forward to hearing from you.


Frequently Asked Questions about Woodlands

What types of Care is Woodlands registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodlands provide?

Palliative Care, Day Care, Convalescent Care, Sheltered Housing, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Woodlands have?

There are 20 Single Rooms and 10 Couples/Companion Rooms.

What are the Facilities & Services at Woodlands?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodlands to the centre of Crowborough?

1.4 mile(s) as the crow flies, distance by road may be significantly further.