Woodlands

Beacon Road, Crowborough TN6 1UD
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9.5 75 Reviews
  • Woodlands, Crowborough
Woodlands care home is one of the most homely and friendly around and they welcome people with open arms, like a big family. Their focus is on brighter living, so every day they bring a ray of sunshine to their residents. Their seven day a week sunny moments club, led by their dedicated activity co-ordinator, provides a variety of one to one and group activities, based on residents hobbies and interests - there's something for everyone.

Each resident has an allocated key worker and the staff team receive regular training to make sure they provide the best care and support 24 hours a day.

The home has a 5* food hygiene certificate and the in-house catering team create delicious, nutritious home-cooked meals, reflecting residents preferences.

Engaging and involving the residents is important and they constantly seek ideas, feedback and suggestions from the residents and their family to continuously improve their service.

Woodlands is a purpose-built home close to a forest with a wealth of wildlife seen from bedroom windows amongst the mature gardens.

The home has spacious modern en suite rooms to accommodate a homely community of 39 residents, all of which have garden views.

There is a large lounge area with fireplace, a private bar area and a bright and airy dining room, as well as plentiful day rooms, an activities room and hairdressing salon.

Please contact the friendly team at Woodlands care home for further information.

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Care Provided by Woodlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Louise Walker (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (10)
    • Single Rooms with ensuite Wet Room (20)
    • Couples/Companion Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 2

Funding & Fees Guide for Woodlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,063 – £1,644
    • RESPITE Self-Funded Residential Care £1,271 – £1,973

  • Our care home fees are based on the care needs of each resident and their choice of room within our home. We have varying levels of care provision and different types of room, based on the size, outlook and facilities.


    All inclusive pricing - Our care fees include all accommodation and household bills, personal care, all meals, snacks and non-alcoholic refreshments, and the cleaning and laundry service. Extra services can be purchased as required, such as telephone, hairdressing and chiropody.


    We are a not for profit organisation which means any surplus we make in income is invested back into our properties to improve the quality of life of our residents. Sussex Housing & Care has been supporting older people to live brighter lives since 1946.
  • (these prices are only a guideline, please contact Woodlands to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to the care home, come for a hot drink, enjoy lunch or join in with an activity. Many options for places to visit the residents including, communal lounge or dining room, a welcoming day room or their own private bedroom.


  • Parking

  • Free onsite parking.


Woodlands Reviews (75)

Total of 75, showing 21-40
9.5

Woodlands has a Review Score of 9.5 (9.531) out of 10, based on 21 reviews in the last 2 years. Over all time Woodlands has 75 reviews.

Overall Experience

  • 39
  • 32
  • 4
  • 0
  • 0

Date Published

75
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Review from C S (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in back in May and was very unsettled for a while. The staff have gone above and beyond to help her settle in. Everyone is friendly and cannot do enough for her. The daily activities are a good distraction for her. I cannot praise the Woodlands Staff enough.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your 5* review, we are pleased our fantastic team were able to help settle your mum into life at Woodlands and she's enjoying the activities.


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Review from Nigel G (Son of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been living at Woodlands for just over two years now, having moved there with Dad, who sadly passed away in December 2020. The staff are all very caring and nice, and Mum has never complained since she's been in the home. The staff go out of their way to provide lots of different activities
for the residents, and Mum really enjoys the entertainers that go in regularly. During the pandemic, despite many care homes going into complete lockdown, Woodlands adapted one of their rooms to enable pre-booked visits which were really important for the resident's well-being. You would have to go a long way to find a better place for care.

Reply from Lizzie Gurr, Communication and engagement officer at Woodlands

Thank you for your brilliant review and for sharing an insight into what it's like to have a loved one living at Woodlands. We agree, our staff team are fantastic! It's lovely your mum enjoys the variety of activities and entertainment.


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Review from S J (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have found a better care home than Woodlands. This was reinforced recently by paramedics visiting Mum who said they go to many care homes, but Woodlands is one of the best! It was a huge decision for Mum to move from assisted living to a care home but it was the right one. Mum is treated
with kindness, compassion and respect by everyone. She has settled in so well and enjoys her new life which makes her and us very happy. Despite the immense pressure care homes are under now, Woodlands staff are amazing and do a wonderful job. Thank you all, we are very grateful.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your incredible 5-star review of Woodlands. We agree, our team are fantastic and we're proud of the service we give our residents and families. Thank you.


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Review from C H (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum is happy and well looked after. Although standards are not yet back to how they were pre-pandemic, I am sure they will improve in the next few months. The staff are very friendly and efficient.

Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thanks for your review, we're happy your mum is being well looked after and you find our team friendly and efficient. Our care home manager will be in touch to meet with you to catch up.


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Review from Roberta J (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived with me for two years and I cared for her but it was time that we both needed more help with her care. In the two months that she came to Woodlands, she has settled very quickly and already feels like it is her home. All the staff have been wonderful, caring, kind and respectful. We feel
very lucky to find a care home like Woodlands that can provide all the support and care that my mum and I so needed due to her advancing years, fragility and health issues. My mum has capacity and she constantly praises the care she and the other residents are given. I would highly recommend Woodlands to anyone who needs a wonderful caring home for their loved ones.

Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Your review is fantastic, thank you for sharing your feelings about Woodlands and our team. We're so pleased to be able to enrich your mum's life and support you too.


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Review from J P (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've just attended a Macmillan coffee morning at Woodlands - a fun and inclusive event. It was a pleasure to witness first-hand how my dad's life is being enriched and to meet so many of the lovely staff and see their friendly and caring interactions with the residents. Dad is healthy and happy and
has settled in well to the Woodlands community.

Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your brilliant review and we're delighted you enjoyed our Macmillan event and your dad is settling in well at Woodlands.


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Review from M D (Friend of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault Woodlands.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

A 5* review, thank you! We're pleased you are happy with Woodlands and your friend is enjoying living there.


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Review from G M (Son of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived at Woodlands initially for one month's respite in early May 2022. Understandably, she took a little time to settle in but she soon did so. She has not had company for a long time and enjoys chatting with other residents and staff who are all so caring and attentive.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

We're so pleased your mother is settled at Woodlands and is enjoying everyone's company, it makes such a difference to have engaging activities and people to socialise with. Thank you for your review.


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Review from D B (Daughter of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent a week at Woodlands for respite care. I visited her a couple of times that week and found the staff very pleasant and helpful. Everyone knew who my mother was and I was impressed with the facilities and the care she received. Mum also spoke very highly about the kindness and support
she received from the staff.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your review, we're pleased you and your mother found our team to be helpful and kind during your mother's stay.


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Review from D S (Resident) assisted by family/friend published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was unsure about staying at Woodlands for a week and on arrival was very anxious about how I would manage, especially as my room was on the first floor and I would have to use the lift. I need not have worried as the staff were helpful, kind and supportive. I was able to sit outside on a patio in
the afternoons - lovely and several day rooms to use in the mornings where one could be quiet and write letters etc. My overall impression was of a well-run home, well-ordered meal times and really kind staff.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

It's great to hear first-hand about how you found your stay at Woodlands. We're pleased you settled and enjoyed our variety of communal rooms and garden, as well as our kind staff. Thank you for sharing your review.


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Review from J D (Friend of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a visitor, everything about the care home is good. I am not so sure about the opinion of a resident with Alzheimer's and have no interest in anything other than going back home! Very difficult for the staff to deal with.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your review. As you know, we are a dementia-friendly care home (rather than dementia registered) and we do all we can to accommodate and support residents to live well with dementia.


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Review from Vic S (Private Carer of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are consistently friendly, polite and approachable. Activities and meals are second to none. My client would highly recommend Woodlands to others.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thanks for your kind review, we're very pleased your client is so happy at Woodlands.


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Review from Jean W (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having not been in for two years, it was nice to be back and see that it was even nicer than I remember!

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your complimentary review, it's great to hear you're impressed with our facilities and care!


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Review from Carole T (Daughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is always clean and tidy. As happy as possible, given her state of mind. Seems well cared for. The only criticism is poor communication at times.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thanks for your review, we're pleased your mum is as happy at Woodlands. We have a newsletter for next of kin, a Facebook group with regular updates and our team are very happy to give you a call or meet with you when you visit. Our home manager will give you a ring to see how you'd like us to improve communication at times. Thank you.


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Review from M D (Daughter-in-law of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We joined Woodlands for the Jubillee BBQ. All the staff were joining in and were friendly. There were a lot of guests and residents and the atmosphere was very good. We were well fed and it was a very relaxed time. Thank you.

Reply from Lizzie Gurr, Communications and Engagement Officer at Woodlands

Thank you for your review, we're pleased you had fun at our Jubilee BBQ and enjoyed the atmosphere with both staff and residents!


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Review from Sally P (Daughter of Resident) published on 30 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Woodlands in April 2021 when it became clear she could no longer manage alone at home. She lived a long way from us and had become frail and withdrawn. Mum was worried about making the move at first but it has proved to be a huge success. Mum constantly tells us how lovely and caring all
the staff are at Woodlands. She no longer looks frail and her quality of life has improved no end. There are so many activities for her to do - Mum loves to keep busy by joining in all the craft activities particularly. Although she has Alzheimer’s, Mum is still very independent and manages to do a lot for herself but we know the help is always there if she needs it. Whenever we visit there is a happy, friendly atmosphere and the staff are always professional. We would highly recommend Woodlands to anyone contemplating a care home for a loved one.

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Review from Sarah P (Granddaughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my wonderful grandmother. Thank you so much for everything you do!

Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thanks so much for your review, we're pleased your grandmother is happy at Woodlands.


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Review from Anna D (Daughter of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved to Woodlands in November 2019. The setting was as home-like as a care home can be. During the lockdowns, which began soon afterwards, they received excellent care. However, it wasn't until my father died last month that I realised how exceptional that care is. The hospital warned us
that our hopes of having him transferred back to Woodlands for his final days were most likely misplaced for a care home would be unwilling to accept the demanding nursing responsibilities. To the amazement of the palliative care doctor, staff insisted that Woodlands was his home and they wanted him back. During the four days he had left he was devotedly nursed by carers who knew and loved him. On his final night, the manager and a senior carer who had finished a 12 hour shift insisted on remaining with him for another 12 hours until he died. We could not have asked for a more supportive environment. The Woodlands team really do treat residents - and relatives - as family.

Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your kind review and sharing your personal experience of our care and the amazing staff we have working with us.


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Review from Belinda O (Daughter of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands has offered a friendly, professional and extremely well run home for my father. He was reluctant to go into a home and we were concerned due to Covid. We needn’t have worried, he is extremely happy, settled and very well cared for. The home has a happy welcoming feel to it.

Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your review. We're very happy that your father is settled and enjoying life at Woodlands.


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Review from Peter M (Son of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at Woodlands for the last 3 years plus. His care has been excellent and he is well looked after at all times.
Sadly he has Alzheimer's and his memory is not great but using his own words he regularly tells me how lovely all the staff are and how lucky he is to be at Woodlands.
They have handled what has been an extremely difficult time over the last 18 months but their communication and different safe ways of safely visiting dad have been well done.
I have been most impressed with everything about Woodlands and it is a relief for the family that he is in good hands.
Thank you.

Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your wonderful review. We're pleased you're happy with our communication and approach and that we've helped to relieve the family.


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Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for Woodlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.531 for Woodlands is calculated as follows: ( (144 Excellents x 5) + (84 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 243 Ratings = 4.531

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

Vacancies available for short or longer term care.Please contact Care Home Manager for availability.


Awards / Recognitions (3)

2018 RSPCA Gold Footprint Award

Recipient: Sussex Housing & Care

Date: Wednesday 05 Sep 2018 More details

CQC rating of Good

Recipient: Woodlands

Date: Thursday 17 Nov 2016 More details

2016 RSPCA Gold Footprint Award

Recipient: Sussex Housing & Care

Date: Tuesday 01 Nov 2016 More details

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Meet the Team (4)

Louise

Louise Walker

Job Title: Interim Care Home Manager

Joined: 2002

I enjoy working at Woodlands, leading the team here and making sure residents have a positive stay with us. I am qualified and have a wealth of experience in the care sector and have worked at Woodlands for many years.


Woodlands has a very homely and friendly atmosphere, together we're one warm and friendly community.


Sam

Sam Hooper

Job Title: Deputy Care Home Manager

Joined: 2024

I have been in the social care sector since 2010 in various roles working my way from a support worker to a registered manager in the learning disability/autism sector.


I am passionate about delivering high-quality care and supporting the teams that deliver it and enjoy supporting the Care Home Manager and caring for older people living at Woodlands Care Home.


Stuart

Stuart Boyd

Job Title: Chef Manager

Joined: 2022

I have worked in the catering industry since leaving school and have experienced many different catering environments including hotels, restaurants and golf clubs, including a 2 rosette restaurant. I also have experience working in hotel management and facilities management.


I joined the team at Woodlands in 2022 because I decided that I wanted more meaningful work where I could see the effects of my hard work in action and the joy of people eating my food and the benefits it brings to them.


It's great to see residents together in the dining room, socialising over my dishes and benefitting from a variety of homecooked dishes and a nutritious, well-balanced menu.


Liz

Liz Tufts

Job Title: Care Home Administrator

Joined: 2018

Hi, I'm Liz, I am the care home administrator at Woodlands and am often the first point of contact when you call or visit our home. I enjoy liaising with residents and their families and helping to make sure new residents settle in well. I often show people around the home, answering questions and making the transition to moving to Woodlands as smooth as possible. We look forward to hearing from you.