Woodlands

Beacon Road, Crowborough TN6 1UD
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9.5 75 Reviews
  • Woodlands, Crowborough
Woodlands care home is one of the most homely and friendly around and they welcome people with open arms, like a big family. Their focus is on brighter living, so every day they bring a ray of sunshine to their residents. Their seven day a week sunny moments club, led by their dedicated activity co-ordinator, provides a variety of one to one and group activities, based on residents hobbies and interests - there's something for everyone.

Each resident has an allocated key worker and the staff team receive regular training to make sure they provide the best care and support 24 hours a day.

The home has a 5* food hygiene certificate and the in-house catering team create delicious, nutritious home-cooked meals, reflecting residents preferences.

Engaging and involving the residents is important and they constantly seek ideas, feedback and suggestions from the residents and their family to continuously improve their service.

Woodlands is a purpose-built home close to a forest with a wealth of wildlife seen from bedroom windows amongst the mature gardens.

The home has spacious modern en suite rooms to accommodate a homely community of 39 residents, all of which have garden views.

There is a large lounge area with fireplace, a private bar area and a bright and airy dining room, as well as plentiful day rooms, an activities room and hairdressing salon.

Please contact the friendly team at Woodlands care home for further information.

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Care Provided by Woodlands

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Sheltered Housing

Good to Know

  • Person in charge
  • Louise Walker (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (10)
    • Single Rooms with ensuite Wet Room (20)
    • Couples/Companion Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2013
    • Number of floors: 2

Funding & Fees Guide for Woodlands

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,063 – £1,644
    • RESPITE Self-Funded Residential Care £1,271 – £1,973

  • Our care home fees are based on the care needs of each resident and their choice of room within our home. We have varying levels of care provision and different types of room, based on the size, outlook and facilities.


    All inclusive pricing - Our care fees include all accommodation and household bills, personal care, all meals, snacks and non-alcoholic refreshments, and the cleaning and laundry service. Extra services can be purchased as required, such as telephone, hairdressing and chiropody.


    We are a not for profit organisation which means any surplus we make in income is invested back into our properties to improve the quality of life of our residents. Sussex Housing & Care has been supporting older people to live brighter lives since 1946.
  • (these prices are only a guideline, please contact Woodlands to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to the care home, come for a hot drink, enjoy lunch or join in with an activity. Many options for places to visit the residents including, communal lounge or dining room, a welcoming day room or their own private bedroom.


  • Parking

  • Free onsite parking.


Woodlands Reviews (75)

Total of 75, showing 41-60
9.5

Woodlands has a Review Score of 9.5 (9.531) out of 10, based on 21 reviews in the last 2 years. Over all time Woodlands has 75 reviews.

Overall Experience

  • 39
  • 32
  • 4
  • 0
  • 0

Date Published

75
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Review from Catherine O (Friend of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Woodlands have provided a very good home for my friend - an Alzheimer's resident. They have always paid attention to her needs. Management and staff do a very good job.

Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your review. We're pleased your friend has settled in well.


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Review from Paul (Son of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Woodlands and feels secure, and very well looked after. The staff are all very friendly and responsive. Mum chooses to spend her time in her room but is happy with this. Staff always try to gently encourage her to join in but do not apply any pressure. My mother and her family
feel that the staff have been amazing throughout the very challenging COVID-19 crisis!

Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your review and kind words about our incredible team at Woodlands.


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Review from Ann H (Daughter of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good quality of care. Residents have been kept safe during the pandemic. It's difficult to give a truly accurate review as we haven't actually been able to go in due to covid 19. We have been able to visit safely outside, however, communication has been good overall. Safety has been paramount,
and the views of relatives listened to.

Reply from Lizzie Gurr, Communications & Engagement Officer at Woodlands

Thank you for your review. We're pleased you're happy with our service, and hopefully, you've been able to make use of our safe indoor visiting space.


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Review from Keith P (Son of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have just enjoyed a lovely Christmas party with live music and fabulous food. Staff were very attentive as always. The staff make my mothers stay in Woodlands feel homely.

Reply from Lee Hares, Care Home Manager at Woodlands

Thank you for your review, we are glad to hear you enjoyed the Christmas party and that Woodlands feels like home for your mother.


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Review from Pauline C (Daughter of Resident) published on 13 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in two months ago when my dad was unable to cope any longer with her dementia. It was a difficult time as they had been married for 71 years. Mum is much happier in a place where she has activities and plenty of people around her.
Woodlands provides a lovely caring family and wonderful
meals. The rooms are bright and spacious, and visitors are welcome at any time, even when we need to leave there is always someone to chat to Mum.
Thank you Woodlands you have made a very difficult time much easier to cope with.

Reply from Lee Hares, Care Home Manager at Woodlands

Thank you, Pauline, for your very kind words, we are glad your mum is happier and that we could support you at this difficult time.


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Review from S C (Daughter of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands is a lovely, homely place with very caring staff who know their residents so well. Mum was reluctant to go into a home, even though she knew she needed to, and they were fantastic; encouraging her to join in and not sit alone in her room knowing how hard she found it to mix. There is always
a friendly welcome when I visit and both the management and carers are always willing to answer any questions or worries I have. I would definitely recommend it.

Reply from Caroline Hall, Engagement and Communications Officer at Woodlands

Thank you for taking the time to write a review, we are pleased you are happy with the home and that your mum is settling in.


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Review from K T (Son of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had to be admitted at very short notice over a weekend. The duty manager was fantastic at arranging for us to visit on a Sunday and move in the next day. Everything went very smoothly, the staff were great and Mum is now comfortable and safe.
Thank you Woodlands.

Reply from Caroline Hall, Engagement and Communications Officer at Woodlands

Thank you for taking the time to write a review. We are pleased we were able to help you and your mum at short notice.


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Review from Melanie B (Friend of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident at Woodlands for almost 3 years, for the last few months of her life she was able to stay there nursed by the carers. It was important to her and her family that she remained in her familiar surroundings with her family able to visit at any time. Doctors and nurses visited regularly
whenever there were any concerns. She could have her TV or music or just sleep quietly. Most importantly she was treated with dignity and respect. We were able to be with her for her last hours. Thank you to everyone involved with Mum's care and for the support, we also received at a difficult time.

Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your kind review Melanie. We're pleased we were able to support your Mum and family during her time at Woodlands.


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Review from Denys G (Resident) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Was worried when my daughter brought me to Woodlands having just lost my wife and being alone in a big house. But was welcomed and it didn't take long to settle in! The staff are great and certainly made one feel at home. Am looking forward to my stay here. I am already Father Christmas! And do what
I can to help others. Thank you.

Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks so much for your review and we're pleased you're enjoying living at Woodlands.


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Review from S C (Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Absolutely lovely place. Warm, welcoming and the food, well where do I begin, delicious.

Reply from Lizzie Gurr, Communications Executive at Woodlands

A great review, thank you. We're pleased you're happy living at Woodlands.


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Review from Jane S (Daughter of Resident) published on 3 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands is friendly, caring and homely, I feel very glad that my dad lives there. The staff are kind, helpful and treat him with respect (I have witnessed staff at other care homes talking to residents as if they are children or stupid). They take action quickly and efficiently when it is needed,
but are also calm and create a relaxed atmosphere for the residents. Dad is well looked after and the food is especially good. I have peace of mind in relation to his well being, this is particularly important to me as I only get to Sussex about once a month to see him (I live and work in Dorset). Thankfully my brother is down the road and my nieces a mile away, we are all made to feel welcome when we visit.

Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks very much for your great review Jane, we're pleased you're happy with our service.


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Review from Heather S (Granddaughter of Resident) published on 26 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very glad that Woodlands are taking such excellent care of my 97-year-old Grandfather. He has lived there for many years and I know he is in a safe, warm and in a happy place.

Reply from Lizzie Gurr, Communications Executive at Woodlands

We're so pleased you're happy with the service your Grandfather is receiving at Woodlands. Thanks for your review.


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Review from Janet D (Daughter of Resident) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Woodlands is the third home my mother has been in. She was extremely unhappy in the last two and I had to move her. The moment she moved to Woodlands she started to smile again. It is not easy getting old and losing health and independence but I am comfortable in the knowledge that if she has to grow
old anywhere this is the place. The staff treat her with dignity and always have time for a kind word or action. It is her home rather than just being a Home and I have no hesitation in recommending it to others. At times my mother is not well but a kind word and a hug from people who really seem to care really does keep her safe and feeling loved and wanted. Thank you Woodlands for treating each of your clients as if they were special.

Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks, Janet, this means a lot to us to know your mum is happy at Woodlands.


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Review from Michael (Son of Resident) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Woodlands is in a very pleasant location just off the A26. The common areas of the home have recently been redecorated to a good standard.


Cleanliness is generally very good. The staff are helpful and caring and keep me informed of any issues which arise. Sadly there does seem to be quite a high

level of turnover of staff.

Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your review, Michael. After listening to our staff we have recently changed the hours of shifts to make them more appealing with a later start time in the morning for the day staff. This is so it's easier to get to work using public transport and is also accommodating for staff who have childcare arrangements. Along with some other new arrangements, we hope staff will stay working with us.


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Review from Susan B (Daughter of Resident) published on 21 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brothers and I are extremely satisfied with the care given to our mother over the past five years at Woodlands Residential Care Home. She herself has been very happy there from the start of her stay, a fact particularly important for us as we all three live either abroad or several hours away from
the home.
The home is well and efficiently run, hygiene is always respected, the food is excellent, and a warm and friendly atmosphere prevails. The staff are very attentive to our mother's needs, and we have often been touched on our visits by the patience and affectionate attitude of the carers towards her. We have complete trust in the staff of Woodlands to care for our mother in the best possible way during these last difficult months.

Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your review, we're pleased you have peace of mind that your mum is in safe hands.


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Review from C G (Daughter of Resident) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Woodlands are excellent, from the manager to all the staff, who are always kind and eager to give as much help as possible. They really care for all residents, nothing is too much trouble.

Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your review, we're pleased you find our staff so helpful.


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Review from Pat M (Resident) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m very well looked after here. I’m given too much food, but it’s all fine! The staff are exceedingly kind and caring and patient. My daughter looked at every home in Crowborough and chose Woodlands because everyone was so welcoming here.

Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your review - we're happy that you're happy at Woodlands!


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Review from Linda B (Daughter of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been a great experience for Mum at Woodlands. She has been well cared for, even though she took time to settle in and has unfortunately deteriorated now and has to move. We are sad she now has to move on to nursing care.

Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your review Linda. We're pleased your mum has been happy during her stay at Woodlands and wish her all the best.


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Review from Ramsey M (Resident) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always had a good home life and this supplements it well. They've made it as comfortable as possible for me. The food is very good

Reply from Lizzie Gurr, Communications Executive at Woodlands

Thanks for your review.


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Review from Susan C (Niece of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I'll start by saying my aunt chose and admitted herself into Woodlands of her own volition, as she had visited other residents. Her own view was reasonably positive; she said she was comfortable, reasonably well fed and above all, was "not fussed." However she never seemed happy and remained much of
her own-her choice, I guess.


However, our experiences as relatives were not so sanguine. Firstly, the enquiries made into my aunt"s finances were little short of draconian and took a long time during which she paid at a higher rate. This was embarrassing and exasperating.


We thought it was all rather too "hands off" and we saw little evidence of real care. For example, my aunt waited a month for her pictures to be hung; in the end, we did it ourselves. When we visited no-one ever greeted us and the general atmosphere struck us as rather distant and unhelpful.


Reply from Lizzie Gurr, Communications Executive at Woodlands

Thank you for your feedback. We are sorry you feel this way about the service. As you know, moving to a care home is a big decision and it is our policy, as it is for many other care providers, to do an independent financial check to make sure our fees are affordable over the longer term. Personal financial details are kept confidential. We do this check, which usually only takes a few days, for the wellbeing of the resident, ensuring they can have continuous care.


We are a not for profit organisation, so we reinvest our annual surplus back into our properties to continue to improve our residents’ quality of life, this sets us apart from other commercial care providers.


We apologise that it took a while to get our handyman to hang your aunt’s pictures, and we will work to improve on this service. Settling residents into their new home is a priority and we want them to feel as homely as possible, which is why we encourage residents to bring their own furniture and furnishings.


We pride ourselves in delivering excellent customer service and friendliness and your feedback with regards to our staff and atmosphere at the home is something we rarely hear. Again, we apologise that this has been your experience and we would like to reassure you that Woodlands has a ‘good’ rating from the Care Quality Commission.


Although your aunt’s experience living with us was positive, we hope you accept our apologies for your experience and thank you again for your feedback.


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Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for Woodlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.531 for Woodlands is calculated as follows: ( (144 Excellents x 5) + (84 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 243 Ratings = 4.531

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Woodlands is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 03 Mar 2025

Vacancies available for short or longer term care.Please contact Care Home Manager for availability.


Awards / Recognitions (3)

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Meet the Team (4)

Louise

Louise Walker

Job Title: Interim Care Home Manager

Joined: 2002

I enjoy working at Woodlands, leading the team here and making sure residents have a positive stay with us. I am qualified and have a wealth of experience in the care sector and have worked at Woodlands for many years.


Woodlands has a very homely and friendly atmosphere, together we're one warm and friendly community.


Sam

Sam Hooper

Job Title: Deputy Care Home Manager

Joined: 2024

I have been in the social care sector since 2010 in various roles working my way from a support worker to a registered manager in the learning disability/autism sector.


I am passionate about delivering high-quality care and supporting the teams that deliver it and enjoy supporting the Care Home Manager and caring for older people living at Woodlands Care Home.


Stuart

Stuart Boyd

Job Title: Chef Manager

Joined: 2022

I have worked in the catering industry since leaving school and have experienced many different catering environments including hotels, restaurants and golf clubs, including a 2 rosette restaurant. I also have experience working in hotel management and facilities management.


I joined the team at Woodlands in 2022 because I decided that I wanted more meaningful work where I could see the effects of my hard work in action and the joy of people eating my food and the benefits it brings to them.


It's great to see residents together in the dining room, socialising over my dishes and benefitting from a variety of homecooked dishes and a nutritious, well-balanced menu.


Liz

Liz Tufts

Job Title: Care Home Administrator

Joined: 2018

Hi, I'm Liz, I am the care home administrator at Woodlands and am often the first point of contact when you call or visit our home. I enjoy liaising with residents and their families and helping to make sure new residents settle in well. I often show people around the home, answering questions and making the transition to moving to Woodlands as smooth as possible. We look forward to hearing from you.