Saffrons Care Home in Eastbourne, East Sussex, provides a safe, comfortable, homely environment tailored to the individual needs of each resident, whilst encouraging their independence.
The home welcomes older people who wish to take a step back from having to run their own homes, and instead live in a charming Edwardian house with the support of caring staff. Residents may bring as much of their own furniture, pictures and other possessions as they wish.
Saffrons also cater for respite stays - trial days are welcome without obligation.
The home comprises of sixteen single and four double-sized room, almost all of which have en-suite facilities. All residents’ rooms have fitted carpets, telephone/ television points, are centrally heated and are connected to a staff call point system. Accommodation is on three levels with a modern, comfortable passenger lift to all floors.
The focal points on the ground floor are the spacious comfortable lounges and the large, tastefully–furnished dining room.
Residents are encouraged to keep in touch with their existing friends and relatives, as well as making new friendships.
Saffrons Care Home has a Review Score of 8.9 (8.861) out of 10, based on 3 reviews in the last 2 years. Over all time Saffrons Care Home has 15 reviews.
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Review from Elaine D (Niece of Resident) published on 3 February 2025
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Overall ExperienceOverall Experience5.0 out of 5
My aunt was only here for a short stay, but I cannot praise the staff and management enough for their exceptional care and attention. The home had a lovely atmosphere and the staff were always smiling. I would highly recommend this home to others.
Reply from Hiren Patel, Director at Saffrons Care Home
Hello, I hope this message finds you well. On behalf of Saffrons Care Home, I want to express our heartfelt gratitude for your excellent review. Your kind words and positive feedback mean a lot to us and are truly appreciated. We are delighted to hear that you had a great experience with our services.
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Review from Gabrielle Y (Daughter of Resident) published on 27 June 2024
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Overall ExperienceOverall Experience5.0 out of 5
My mother spent a year and a half at Saffrons and I have only good things to say about it. I spent a lot of time visiting care homes in the area and I knew Saffrons was the right place from the moment I walked through the door. This beautiful old house has been designed so that each room has privacy
and comfort and there are activities for those who want them, and privacy for those who don't.
My experience with the staff was exceptional as the care and respect they provided to my mother was heart-warming. Everyone I met was focused on taking care of the residents, and the wonderful manager bent over backwards trying to meet my mother's needs before she needed to move to a nursing home.
The fact that Saffrons is privately owned is a great advantage as the owner is very hands-on and makes regular visits to the home, as well as including residents and their families in meetings and updates. Saffrons was a wonderful home for my mother and I will always be grateful.
Reply from Hiren Patel, Director at Saffrons Care Home
I hope this message finds you well. On behalf of Saffrons Care Home, I want to express our heartfelt gratitude for your excellent review. Your kind words and positive feedback mean a lot to us and are truly appreciated. We are delighted to hear that you had a great experience with our services. Your review not only motivates our team to maintain the high standards of service we strive for but also helps others understand the value we aim to provide. Thank you once again for taking the time to share your experience.
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Review from Heather P (Daughter of Resident) published on 20 June 2023
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Overall ExperienceOverall Experience5.0 out of 5
I thought it was best for my mum to be in respite care while I was away for a week. When I brought her home, she said she had enjoyed her stay. The staff were lovely and friendly, and the food and care was excellent. It was so good to know that my mum was in safe hands while I was away. Thanks very
much.
Reply from Hiren Patel, Director at Saffrons Care Home
Thank you for giving us feedback and reviewing us.
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Review from Jon C (Son of Resident) published on 19 January 2023
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Overall ExperienceOverall Experience5.0 out of 5
Due to a health crisis in late December, it became very urgent to find respite care for my 85-year-old mam, who has Parkinson's. As Saffrons is only a five-minute walk from my home and had excellent scores, I contacted them first, and from the moment I spoke with the manager, I felt immensely reassured.
Following a long chat, I was invited to visit the same day, even though it was December 27th. I was immediately impressed with how exceptionally friendly, professional and welcoming all the staff were on my first visit and the subsequent visit with Mam, who felt the same. We immediately decided to book Mam for two weeks of respite care, and it was a wonderful decision. The care has been first rate with all staff going above and beyond to make Mam feel safe and welcome; her health has improved with each day in such a caring and supportive environment, and she is now heading home to sell her house and make the move to Saffrons permanent.
I cannot thank the Saffrons staff enough.
Highly recommended.
Reply from Hiren Patel, Director at Saffrons Care Home
Dear Jon, thank you very much for putting positive feedback. Really appreciate.
We will also publish this on our staff notice board.
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Review from Peter A (Respite Resident) published on 30 August 2021
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Overall ExperienceOverall Experience5.0 out of 5
In my experience of stays in care homes for respite stay, Saffrons Care Home has been the very best and value for money. I look forward to coming again and possibly being a permanent resident.
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Review from Gill B (Wife of Resident) published on 17 August 2021
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Overall ExperienceOverall Experience5.0 out of 5
This is the second time we have used "Saffrons". They go above and beyond what is expected. Brilliant, we cannot speak highly about them.
Reply from Hiren Patel, Director at Saffrons Care Home
Thanks very much for putting a review for us. Really appreciated.
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Review from James S (Friend of Resident) published on 28 July 2021
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Overall ExperienceOverall Experience5.0 out of 5
My friend was not happy where she was living and asked me to find her somewhere not on a building site where she was living before moving to Saffrons. My own mother spent time in this care home before she died 10-years ago, and we can still think of all the happy times she had there. My dear friend
was my mothers best friend, and I rang them up, and I was very lucky to find a room in Saffrons. It's a very big room with very nice views, and she has made a sitting area in the window and at the back is her bedroom. She has her own toilet and sink, and next door is her bathroom with a shower. The food is as great as it was when my dear old mum was there 10-years ago. All the carers are so helpful, and nothing is too much trouble for them. When she moved in, it was all hands to the deck, even the chef was helping, and we said that the banoffee pie locked extremely scrumptious, so the manager surprised us with a piece each - yummy. Not brought in stuff here, all cooked on the premises.
Reply from Hiren Patel, Director at Saffrons Care Home
Thanks, James. Really appreciate for putting a review for us and give us a high rating.
Thanks again.
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Review from Christine B (Daughter of Resident) published on 18 June 2021
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Overall ExperienceOverall Experience4.0 out of 5
My mother has been in your care since the beginning of April, originally just for short respite care after a hip replacement. She decided that she was very happy and felt safe at the Saffrons Care Home that she has decided to stay permanently.
Reply from Hiren Patel, Director at Saffrons Care Home
Thank you, really appreciate you for putting a review for Saffrons Care Home.
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Review from Nick G (Grandson of Resident) published on 12 March 2021
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Overall ExperienceOverall Experience5.0 out of 5
Our Grandmother moved into Saffrons in August 2019. When we visiting care homes, we both felt instantly a good feeling when we went to Saffrons. It was clean, the staff we met were friendly, and all the residents we saw seemed happy. The staff and management did everything they could to ensure that
Granny settled in well. She seemed to get a new lease of life when she moved in, and we both knew that she was being looked after well, which meant we could relax a little knowing she was cared for. In her last few days, we were kept informed of her condition, and after she passed, the staff again did everything they could for us.
I know Granny enjoyed being looked after at Saffrons, we could not have picked a better care home for her. Thank you from both of us for looking after her in her last years.
Reply from Hiren Patel, Director at Saffrons Care Home
Hi Nick, thanks for putting a review on for us. It is a great help to us and all staff members. We will also pass this to our staff members, as they have been doing really hard work due to the current situation.
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Review from Jane M (Friend of Resident) published on 1 April 2020
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Overall ExperienceOverall Experience5.0 out of 5
From the word go, from initial assessment to the welcome and friendliness of manager and staff, I cannot praise highly enough this care home. My friend was extremely happy and although sadly has had to go into nursing care, she will miss the staff and residents of Saffrons.
Reply from Hiren Patel, Director at Saffrons Care Home
Thanks, Jane for putting a review for Saffrons Care Home.
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Review from Fred B (Son of Resident) published on 6 February 2020
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Overall ExperienceOverall Experience5.0 out of 5
The Saffrons staff have completely turned my dad around. In the short time he has been here he has got all of his life back. From going in for respite for self-neglect, he is now a fulltime resident who is full of life. The staff have sorted his medication and manage his diabetes he's eating properly
and getting all the help he needs.
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Review from H T (Resident) published on 18 September 2019
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Overall ExperienceOverall Experience5.0 out of 5
On arrival at Saffrons, I was delighted with my room. Having been reluctant to leave the flat I had shared with my friend and companion, very happily for nearly 5 years. Sadly on his death at 95 at the end of March, I was not in a good state of mind. Coming to Saffrons, I'm afraid I was very anti-social
for the first 2 months, did not want to leave my room, lost interest in life in general and had loss of appetite. Thanks to the very caring friendly staff and wonderful help given by all the staff, life is once again enjoyable. Thanks to all.
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Review from Desmond N (Son of Resident) published on 15 September 2019
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Overall ExperienceOverall Experience5.0 out of 5
I think Saffron’s care home is a very good home where people are treated with dignity, and may l add, sometimes in very difficult circumstances.
The management and the staff are very obliging, and kindly to my Mother.
The room is very comfy and with her own furniture around her, makes her feel very
much at home. lt is very safe and clean and if required, plenty of activities for the old people.
Overall opinion is excellent!
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Review from Tim P (Son of Resident) published on 4 September 2019
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Overall ExperienceOverall Experience4.0 out of 5
My mother has been at the care home for a few months now and I have found all staff to be caring and attentive to my Mother's needs. Her room is bright well decorated and clean.
They are taken on regular trips and have a varied menu of activities which my mother has been encouraged to go on. I know
that she is comfortable and happy with her care.
I would recommend Saffrons.
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Review from Nina B (Daughter of Resident) published on 28 August 2019
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Overall ExperienceOverall Experience5.0 out of 5
I would recommend this care home to family and friends. They are very caring and my mother is well looked after. The manager is wonderful and her staff are very welcoming. The rooms are of a good size which helps to make it more comfortable. On the whole, Saffrons Care Home is very good.
Reply from Hiren Patel, Owner at Saffrons Care Home
Thanks, Nina for your feedback and reviewing us. Really appreciate.
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Current Review Score: 8.9 (8.861)
Overview of Review Score
The Review Score of 8.9 (8.861) out of 10 for Saffrons Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.861 for Saffrons Care Home is calculated as follows:
(
(31 Excellents x 5)
+
(5 Goods x 4)
)
÷ 36 Ratings = 4.861
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4 Points relating to the number of positive Reviews for Saffrons Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
= 3.25
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 20 registered maximum number of service users is 4. 3 Positive Reviews ÷ 4 = 0.75
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 16 Feb 2019
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Requires improvement
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Frequently Asked Questions about Saffrons Care Home
What types of Care is Saffrons Care Home registered for?
Older Person Care, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Saffrons Care Home provide?
Own GP if required is an additional type of care provided.
How many Rooms does Saffrons Care Home have?
There are 20 Single Rooms.
What are the Facilities & Services at Saffrons Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Saffrons Care Home to the centre of Eastbourne?
0.8 mile(s) as the crow flies, distance by road may be significantly further.
