Shandon House

3 Mill Road, Eastbourne BN21 2LY
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9.0 24 Reviews
  • Shandon House, Eastbourne
Shandon House provides 24-hour residential care for ladies and gentlemen in their later years. Shandon house is a family-run business that offers a safe, warm and friendly environment to all, where person-centred care is a priority.

Providers managers and carers are committed to providing a very good standard of care that promotes independence, respect and dignity for people from all walks of life. At Shandon house professionals are pleased to offer a variety of activities and social events to entertain and encourage physical and psychological stimulation.

The private and communal areas are open and spacious with the added benefit of a beautiful, bright conservatory with views out to the large accessible garden (that is particularly picturesque in the spring/summer months).

Shandon House provides residents with an extensive menu of home-cooked foods, and there are many options to choose from. Menus can also be tailored to suit dietary requirements or preferences.

There are 25 bedrooms, some with en-suite W.C, a variety of single or double sized rooms, and all are single occupancy but couples are welcome to view larger rooms.

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Care Provided by Shandon House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Lindsey Bree & Emily Godden (Managing Director & Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Shandon House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £895 – £1,500
    • RESPITE Self-Funded Residential Care £895 – £1,500

  • Fees exclude hairdressing, chiropody and newspapers
  • (these prices are only a guideline, please contact Shandon House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Visiting

  • Visiting times are not restricted


  • Parking

  • There is a large car park available for visitors


Shandon House Reviews (24)

Total of 24, showing 1-20
9.0

Shandon House has a Review Score of 9.0 (9.000) out of 10, based on 5 reviews in the last 2 years. Over all time Shandon House has 24 reviews.

Overall Experience

  • 14
  • 8
  • 2
  • 0
  • 0

Date Published

24
3
3
5
19

Review from C B (Resident) published on 2 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my stay in my care home, I have settled in well with hardworking and pleasant staff and management.

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Review from Maureen M (Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very kind and efficient helpful.

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Review from Caroline S (Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, I found my early months at Shandon different to what I'd expected as I found it extremely difficult to accept and settle into this stage in life. I missed my house, my life, my independence and did not care for this way of life. Grateful as I am for it, I still find my lack of mobility hard.
I will never get used to feeling just as I did whilst working and so so much younger!!

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Review from Mia R (Daughter of Resident) published on 27 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, comfortable, community atmosphere.
Rooms are cosy/warm.
Wonderful gardens, with lovely chickens.
Mum has been very happy here, and her mood and health have improved.
Mum speaks highly of all staff and services.
Wonderful place, with lovely staff and people.
My highest recommendation
- they have been great.

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Review from M W (Son of Resident) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not recommend this care home enough! The staff are so helpful, happy and friendly! The management team helped my dad go back to returning to independent living, even when we thought that this might have been it for him. Which he is so grateful for! They put his care needs first, were happy to
do anything to help him and support us as a family during a really tough time. Our children were always welcome. What a wonderful, caring and loving home. I could not recommend anywhere better!

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Review from John R (Brother of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst I have not been to see my sister for over a year due to Covid restrictions, I am in constant contact with her. I have been very impressed with the way staff and management have cared for all the residents, preventing a dreadful virus from getting into the house. I cannot thank them enough. Whilst
I have not been to see my sister for some while, I have visited her very regularly during the years she has been a resident and have a good knowledge of the house and the staff. I, therefore, feel I am quite able to give an assessment and "excellent" fits in all areas.

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Review from Tina S (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The wonderful caring staff are the key reason as to why I would recommend Shandon House to anyone looking for a care H=home for their relative. My mum feels safe and as content as she can be (she suffers from Alzheimer's), and this gives me such peace of mind to know that she is cared for in a small
'family' environment. My sister and I have always been made welcome when we visited at any time before Covid struck, and there has not been a single case of Covid 19 at the home, due to the restrictions and dedication of all the staff.

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Review from D P (Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all the staff helpful and friendly all the time.

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Review from J M (Daughter of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always welcoming visitors as they come in. The staff are always respectful of the residents and they seem genuinely caring towards them. The staff take notice of concerns and act on them quickly.

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Review from B S (Friend of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my friend over a period of 3 years I have constantly been amazed at the homely atmosphere; welcoming staff; care towards patients; lack of what I have noticed at other homes namely either hospital or urine or body odours. Supervision of both staff and service users is unobtrusive but thorough
and the diet control is well done. Security is very discreet but operates well.

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Review from Stuart D (Respite Resident) assisted by family/friend published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm only here for 3 weeks respite and have found the staff to be very friendly and helpful. The food is of good quality. Rooms are clean and comfortable. Not rushed into bed and can alight in the mornings in my own time.
TV is in my room which is very good. My room was not en-suite, that was the only
down-side of my stay. Security - 1 person at night. Value for money - not applicable to me.

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Review from Audrey F (Sister of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother settled into the home very well where he has lived for the past 2 years. Every time I visit him he has nothing but praise for the staff and comfort of the home. He also enjoys the meals.

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Review from J M (Sister of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As yet we have found the home extremely caring and our relative is very happy.

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Review from Jennifer Y (Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Encouraged to be independent and treat the home as if it was your own. Friendly and warm atmosphere.

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Review from Barrie S (Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very relaxing and pleasing helped to get me back on my feet.

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Review from Margaret B (Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Shandon House in June 2017. It felt like I imagine Alice falling down the rabbit hole - it took me about a month to settle in. Now, although like all the residents I would rather be in my own home, this home has been very welcoming. The staff are kind, professional and very caring. There
is a lot of laughter! I have a very pleasant room and am happy to be here for however much longer.

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Review from P S (Resident) published on 17 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Shandon House for 11 and a half years, it is a lovely comfortable home with nice rooms, good food, always a choice its clean and I really feel comfortable, relaxed and happy here and most of all good carers who take care of us. If they have any time they come and have a chat with us which
is especially nice if you have no family and no visitors. I am happy I am here.

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Review from K C (Son of Resident) published on 17 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely welcoming and friendly home, staff are always going out of their way to ensure residents and visitors are comfortable and safe during their stay/visit. A great range of activities on offer daily.
An extensive food menu available as well as refreshments. I would recommend to anyone.

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Review from T B (Friend of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Shandon House to be caring, flexible, responsive to the needs of the user and at all times, helpful in all they did. They worked with the user and me at all times to provide the best quality of care tailored and responsive, to the wishes of the user and their family.

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Review from Helen P (Granddaughter of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The managerial and care staff at Shandon House are friendly and professional at all times. I feel reassured that any resident of Shandon House is in very safe hands.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Shandon House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Shandon House is calculated as follows: ( (36 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 60 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Shandon House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Shandon House

What types of Care is Shandon House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Shandon House provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training & End of Life Care are other types of care provided.

How many Rooms does Shandon House have?

There are 25 Single Rooms.

What are the Facilities & Services at Shandon House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Shandon House to the centre of Eastbourne?

1.0 mile(s) as the crow flies, distance by road may be significantly further.