Southlands Place

33 Hastings Road, Bexhill-on-Sea TN40 2HJ
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9.6 71 Reviews
  • Southlands Place, Bexhill-on-Sea
Southlands Place is located in a quiet residential area in Bexhill-on-Sea, providing quality dementia, residential and nursing care for up to 71 elderly residents on a permanent and short stay basis.

With views of the coast and beautiful countryside visible from the dining room and terraces it really is a tranquil environment. There are various lounges that are perfect for socialising, a hair salon, private dining room, bistro, cinema and a stunning landscaped garden for residents to enjoy.

The social atmosphere is enhanced by a comprehensive and flexible program of activities which focuses on physical and emotional health while looking to make the most of community links and personal interests. Every room has been designed and furnished to the highest standard. Every bedroom features ensuite facilities, ground-floor rooms have private access to the landscaped gardens, and staff encourage residents to add personal items to help create a homely atmosphere.

Dementia training promotes the importance of an engaging environment for people living with dementia, ensuring they have the best living experience as well as receiving high quality care.

Southlands Place offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed, and secure whilst also enjoying an active and independent lifestyle.

Please ask the staff for more details on the type of care that is needed, or would like to move in as a couple or any other questions.

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Care Provided by Southlands Place

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Fiona Yurteri (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (72)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Southlands Place

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Southlands Place to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy at Southlands Place, so friends and family may visit residents at the times which are convenient for them. Beautiful coastal location.


Southlands Place Reviews (71)

Total of 71, showing 1-20
9.6

Southlands Place has a Review Score of 9.6 (9.596) out of 10, based on 25 reviews in the last 2 years. Over all time Southlands Place has 71 reviews.

Overall Experience

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  • 12
  • 1
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Date Published

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Review from Jenny M (Daughter of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum move to Southlands she has been very happy. Its lovely that we can visit at any time and are always made very welcome.
Mum is looked after so well by all the lovely staff. She enjoys all the food and she has a lovely room.
The entertainment is fantastic.
The home is first class and
well managed. A+++.

Reply from Fiona Yurteri, Home Manager at Southlands Place

Many thanks for your positive review. We're happy to hear that your mum is receiving such great care at Southlands Place and is happy with her room, the food, and the entertainment. I will pass on your kind comments to the whole team, who will be delighted to hear your feedback.


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Review from Sylvia S (Friend of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been to a lot of fan days and events and have found that the staff and building to be excellent. I am a friend of a resident here and it doesn't matter what time of day you visit you have a lovely welcome.
The staff are all friendly and the building is very well equipped.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that your experiences at Southlands Place have been so positive. I will pass on your kind comments to the whole team.


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Review from H F (Friend of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoyed the Valentine quiz and the atmosphere in this lovely care home. The staff is very welcoming and looks after you very well.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that you enjoyed the Valentine's Day quiz and that you felt welcomed by the team at Southlands Place. I will pass on your kind comments to the whole team.


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Review from J C (Husband of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very well organised, with very obliging and helpful management and staff.
Activities and entertainment were arranged and enjoyed by my wife and me. I would recommend this care home for anyone looking for peace of mind, that your loved one is being treated with the best possible care
and kindness.

Reply from Fiona Yurteri, Home Manager at Southlands Place

Thank you for taking the time to leave us such a wonderful review! We're delighted to hear that your wife is receiving such great care at Southlands Place. Providing peace of mind and excellent care is our priority, and it's great to know we've met your expectations. I will pass your kind comments on to the team who will be delighted to hear your feedback.


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Review from S H (Daughter-in-law of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had our 3-year-old grandson and his mum come over for the day and he was very excited to go and see the 'Christmas Grotto' and take part in the Christmas craft fair. It did not disappoint! The activities girls have done a fantastic job and are to be congratulated. Since my father-in-law has been
in the home, they have organised daily activities and a monthly theme.
They are worth their weight in gold.

Reply from Home Manager, Home Manager at Southlands Place

Many thanks for leaving us such a brilliant review. We're delighted to hear that your father-in-law is receiving great care at Southlands Place and that you all enjoyed our Christmas event. I will pass on your kind comments to the whole team.


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Review from Sarah W (Daughter of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have found a better place for my mother during the last months of her life. She didn't want to be in a nursing home but the compassion, patience, and care shown by the staff made the transition so much easier and she settled in happily after all! Even when short-staffed she was never forgotten
or left out of activities (even though bedridden) and felt truly part of the 'family'.

Reply from Home Manager, Home Manager at Southlands Place

Thank you so much for your wonderful feedback. We're so sorry for your loss and we hope we could make the last months of your mother's life as enjoyable and peaceful as possible. We know that it was a difficult transition for her to stay in a nursing home but we're glad she settled in and enjoyed her stay. It was an absolute pleasure having her as part of the Southlands family and she will certainly be missed. Our team will be touched to hear your lovely comments!


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Review from Michael T (Son of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the care staff very attentive and sensitive to my mother's needs. They are all very caring and compassionate. Keep up the good work and stay cheerful as you are.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review. We're happy to hear that your mother is receiving such great care at Southlands Place and will pass on your kind comments to the whole team.


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Review from Pat S (Daughter of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a new resident. We never thought she'd leave the hospital, following a bad fall and 16 weeks in the acute ward, then rehab. She is frail, but resilient. She has had a warm welcome and loves her new room, and the lovely staff. Within a couple of days, she'd had a manicure and been to the hairdressers,
and I heard her laugh for the first time in months, when she described going into the garden to hear ukulele players entertain! Thank you Southlands!

Reply from Home Manager, Home Manager at Southlands Place

Thank you so much for your lovely feedback, we're so delighted that Mum is happy and enjoying all the pampering and entertainment!


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Review from Carol S (Daughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to the care home after a spell in hospital. During her stay at the home, she was shown nothing but kindness, support and compassion by the staff, and without their help, she would not have made such a remarkable recovery.
We, as a family, can not thank the manager and her team enough for
the part they all played in Mum's health improving.
The activities kept Mum entertained throughout her stay, and Mum enjoyed her trips to the inclusive hairdresser.
If there was a criticism, the food could be hit and miss at times.

Reply from Fiona Yurteri, Home Manager at Southlands Place

Thank you for your lovely comments; it was a pleasure for us to support your mum. It brings the team great joy to see the positive impact that they have had on your mum's life and that she has now been able to return home. We look forward to seeing her at our future events.


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Review from David N (Husband of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very pleased to entrust the care of my 85-year-old wife to Southlands Place. I found the staff very caring and nothing was too much trouble for them if I asked for anything. Many of the nurses went above and beyond their normal duties to ensure that my wife felt settled. I know that she was not
always the easiest resident/patient. I cannot comment on the food and activities and although my wife was funded I would recommend this home to anyone who is looking for an above-the-range of care.

Reply from Fiona Yurteri, Home Manager at Southlands Place

Thank you very much for your kind words, David. Nothing will stop us from delivering outstanding care for our residents at Southlands Place. It was a pleasure to take care of your wife in the time she spent with us and to be able to support you at this time. The team joins me in thanking you for your positive comments.


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Review from K C (Daughter of Resident) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother died of aspiration pneumonia and sepsis despite my repeated requests that she see a doctor. I was told there is no access to a doctor, only a paramedic. She was not given the correct nursing care she needed. I will never forgive myself for letting her be placed here.

Reply from Fiona Yurteri, Home Manager at Southlands Place

We would like to once again express our heartfelt condolences. The health and well-being of our residents are our top priorities, and we work closely with health professionals who provide medical recommendations and make decisions in collaboration with our residents and their families. We understand that our team reached out to you in January to discuss your mother. If you wish to talk further about any aspects of her care, please do not hesitate to contact wecare@ariacare.co.uk. We take great pride in the resident experience and are committed to delivering the high-quality care that our residents expect and deserve.


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Review from A B (Partner of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is a friendly, welcoming place to be and my partner has settled in surprisingly well in a short time. Management and staff have got to know him and his likes and dislikes quickly and I have found it easy to talk to staff about any concerns I've had in this initial period. I love the fact one
can visit at any time. The food is very good and my partner's well-being has improved since he moved in.

Reply from Fiona Yurteri, Home Manager at Southlands Place

Thank you, we are so pleased to read your wonderful comments about the care your partner is receiving, the positive effect on them and the peace of mind for you; the team were thrilled with your feedback, as we strive for personalised-centred care for all our lovely residents. Thank you once again.


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Review from R A (Wife of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring, and attentive. Residents are addressed by name and assisted as necessary. Everyone contributes to the family led from the top. Respect for each person is demonstrated. Gentleness and consideration are given. Dietary and other needs are met. A home from home. Food set out to temp any
palate. Variety and flavour are all served by courteous staff.

Reply from Fiona Yurteri, Home Manager at Southlands Place

On behalf of the Southlands Place team and the wider family, we would like to thank you for your wonderful feedback; it's great to hear, as we strive for personalised-centred care from the heart of all our lovely residents. Thank you again for your feedback.


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Review from J C (Wife of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, kind staff, all of them. Meals are excellent.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us a review and for your positive words about our home and the team at Southlands Place. Your comments will be shared with the team.


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Review from P S (Daughter of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was admitted at the end of July on the 'nursing' floor. I repeatedly asked that she have access to a wheelchair but was told this wasn't possible as they didn't have the type she needed. I offered to fund it but got nowhere. My mother did not leave her room in the 3 months she was there. She
had no access to the 'wonderful entertainments' and was frequently left calling out for help. The senior management were very difficult to speak to and it was obvious they had no idea of the day to day care given to my mother.
Since moving to another home she has a dedicated wheelchair and is up and joining in with other residents. The change in her is remarkable.
To cap it all, I have still not received the deposit I paid. My dealings with the finance department have been a nightmare, emails are ignored or the statements that it will be sorted or the finance team will be in touch are just not true.

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Review from J M (Daughter of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Southlands Place enough. Due to Dad’s dementia, it was necessary for him to reside in a nursing home, and having been his primary carer, I was very anxious that my dad would not be guaranteed the care he needed if I wasn’t there to oversee.
All my worries were completely unfounded.
Southlands Place is a bright, modern, home-from-home with excellent facilities. The staff are amazing and cared for Dad as if he were part of their own family.
The staff were always on hand to give me updates on my dad's condition, and if I wasn’t there, they phoned me with updates.
Unfortunately, my dad’s condition deteriorated as is expected with dementia, but throughout his final days, the staff cared for both Dad and our family with the utmost care, respect, sensitivity and compassion until he passed.
I must give a special mention and our utmost thanks to three particular members of staff, as without your care, my dad and our family would not have coped with this stressful and emotional time.

Reply from Home Manger, Home Manager at Southlands Place

Thank you for taking the time to share your review of Southlands Place and for your kind comments. We aim to offer a warm, caring community where all residents are cared for as if by family and that all family members feel supported. Thank you for your kind words and recognition of the team; we are proud to have supported you during this time. We are really sorry for your loss, and we hope we made your father’s last weeks as peaceful as possible. Your comments will be passed on to the team.


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Review from Tom P (Resident) assisted by family/friend published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall happy. The cooks could be better - more traditional food. It would be nice for the lounge fireplace to be on. The nurse is very kind and helpful.

Reply from Home Manager, Home Manager at Southlands Place

Many thanks for your positive review Tom. Your comments will be fed back to the rest of the team and we welcome any suggestions you may have.


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Review from A B (Daughter of Resident) published on 7 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so friendly and helpful. They really go out of their way and pay attention to detail. The rooms are spacious and immaculately clean. There is always a lovely variety of organised activities on offer. It's a lovely, calm and relaxing atmosphere here.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for your review and positive comments regarding Southlands Place and our team, who work hard to ensure those living in our community receive the best care and can get involved in the activities should they wish. It is a pleasure to care for your Mum and see her smile; that is what we strive as a team to accomplish. Your feedback will be passed on to the team.


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Review from Y D (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the home we felt a relaxed, friendly atmosphere. All the staff are professional and courteous. Any questions about Mum are always listened to and acted on if necessary. As a family we feel confident that Mum is in a caring, compassionate home.
Many thanks to all of you.

Reply from Home Manager, Home Manager at Southlands Place

We would like to thank you for your words of kindness which are very much appreciated. It means a lot to us that you feel your mum is well cared for at Southlands Place and it is a pleasure to be able to care for her and make your time with your mum special. We strive for personalised-centred care for all those living in our community. We are pleased that your family experience that home-from-home feeling. All comments will be passed on to the team and thank you again for the review.


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Review from Julie D (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The incredible care and compassion that was shown to my dad and mum whilst in your care was second to none. They felt happy and safe at Southlands and were always treated with utmost care and respect. We cannot thank you enough for giving my dad the best care during his final weeks. ‘Thank you’ are
only two small words, but your kindness has meant the world to us all.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a touching and heartfelt review! Your parents were a pleasure to care for and we really hope we made your dad’s last weeks as peaceful as possible. The care and services we deliver as a team to our residents and their families is extremely important to us and to hear your comments is much appreciated. Your feedback will be shared with the team.


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Current Review Score: 9.6 (9.596)

Overview of Review Score

The Review Score of 9.6 (9.596) out of 10 for Southlands Place is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.596 for Southlands Place is calculated as follows: ( (214 Excellents x 5) + (47 Goods x 4) + (15 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 287 Ratings = 4.596

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Southlands Place is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Fiona Yurteri

Job Title: Home Manager

I am proud to have been promoted from Deputy Manager to Home Manager at Southlands Place.


As a registered general nurse, I started out my career at Hurstwood Park Neurological Centre working in the intensive care unit specialising in brain trauma and injury, supporting patients with neurological deficits. From there I transferred my skills to working with residents living with dementia. I have previously managed Nursing Homes and supported the needs of a diverse range of residents.


As Home Manager it is important to me that our residents receive the care and respect that they deserve and that they see this as their home and family. Every day my team want to make a difference in our residents’ lives, seeing a smile on their faces and laughing makes everything worthwhile.


I have an amazing team around me and It is important to me that my team are supported in their roles to assist our residents, as well as giving them the opportunity to develop and learn new skills as this is what has helped me throughout my career. We are all passionate and committed to making Southlands Place home for all.


I have lived in the local area for over 25 years and my favourite aspect is the seafront as well as the close community spirit, including the strong relationships that our home has with the local community. Outside of work, I enjoy running and reading, as well as walking my dogs and spending time with my family and friends.


Frequently Asked Questions about Southlands Place

What types of Care is Southlands Place registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Southlands Place provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Southlands Place have?

There are 72 Single Rooms.

What are the Facilities & Services at Southlands Place?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Southlands Place to the centre of Bexhill-on-Sea?

0.6 mile(s) as the crow flies, distance by road may be significantly further.