Review from L B (Daughter of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience

Mum became a resident at Southlands Place in November 2022.
She could no longer cope at home and after a spell in hospital, it was decided that she should come to Southlands Place.
The care and attention that the staff gave Mum was excellent.
Nothing was too much trouble.
The nurses were dedicated

and very kind.
Mum commented on how much she enjoyed the variety of food that was served.
Sadly, Mum passed away a few weeks ago.
Thank you to all staff for supporting Mum and me.
I would highly recommend Southlands Place.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for your kind words; we were privileged to be able to care for your Mum. She was truly a lovely lady. The team found your Mum a genuine and caring lady.
We look forward to your visit in the near future. I will pass on your kind words to the team.

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Review from Ceri P (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience

My 96-year-old dad has been at Southlands Place for four weeks now. My sister and I have only the highest praise for his care and support as he is now no longer safe to live at home independently on his own. The staff, from the care manager, deputy, reception, housekeepers, catering staff and especially

the wonderful, cheerful, friendly carers are a credit to the home. We have never seen anything to complain about - today on his 96th birthday - nothing was too much trouble - we had lunch in a beautifully decorated balloon-filled room with a superb meal, prosecco and special birthday care - it made his day.

Reply from Home Manager at Southlands Place

Ceri, we are so pleased to read your wonderful comments about the care your dad is receiving at Southlands Place. We loved celebrating his birthday with you and are so glad we made it so special for him. I will pass your feedback on to the rest of the team.

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Review from Monica L (Wife of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience

I am happy with the care of my husband. Also happy with the staff. More musical entertainment would make my husband happier.

Reply from Home Manager at Southlands Place

Many thanks for your positive review Monica. Your wonderful comments have been passed on to the team. We feel that musical activities are beneficial and we ensure our residents are able to enjoy them but we are still open to new ideas.

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Review from Janet M (Sister of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience

My brother was "fast-tracked" from the hospital to Southlands Place at the end of December, with a prognosis of six months. Unfortunately, he passed away after three months, but during that time, he received excellent care and kindness from the staff. Thank you for making his last days as comfortable

and pain-free as possible.

Reply from Home Manager at Southlands Place

Thank you Janet for your kind words and recognition of the team at Southlands Place. We are really sorry for your loss and we are glad we made your brother’s last months as peaceful as possible. Your comments will be passed on to the team.

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Review from Sheila R (Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience

I have been at Southlands Place for seven months and have been happy here. All the staff are very kind and caring towards the residents. We are all treated with dignity and respect.

Reply from Home Manager, Home Manager at Southlands Place

Sheila, thank you for your kind words; it means so much to the team to hear that you feel supported and cared for while at Southlands Place. It is a pleasure to be able to have you as part of our home. We enjoy our chats with you.

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Review from B G (Daughter of Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my mother has received. Her food was pureed as she couldn't swallow solids and fortified drinks were provided. The staff are friendly and nothing is too much trouble. I have recommended Southlands Place to a number of friends.

Reply from Home Manager, Home Manager at Southlands Place

We are so pleased to read your wonderful comments about the care your mother received, which are very much appreciated. All comments will be passed on to the team, and thank you again for the review.

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Review from M J (Son of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience

I'm dealing death of my father and the rapid deterioration of my mother's mental capacity, all in the space of 18 months. Originally, I had tried to keep my parents safe in the London house they'd owned since 1965. However, health and care services in London proved inadequate. I had laid the groundwork

for them to follow me to Sussex, but after Dad passed away, Mum was unable to look after herself sufficiently, dehydration and incorrect medicinal administration resulted in the first of three hospital admissions after just four months. Once she had become a danger to herself in July of this year, I sought assistance. Nothing tangible was available in London, so I followed up a lead for help at Southlands.
I'm sure Mum has no real understanding of the events of this spring, but now there's an obvious ring of care around Mum in her current environment. The meds, dehydration and nutritional issues have been dealt with, and to be selfish, I've finally had the head space to comprehend recent events.

Reply from Home Manager at Southlands Place

Thank you for taking the time to leave us a review during this difficult time. We are glad to read your comments about the care your mother is receiving at Southlands Place and that we have managed to support her in sorting out the previous issues mentioned. It is lovely to see that your mother has developed strong bonds with the team as well. The care and services we deliver as a team to our residents and families are extremely important to us. We will pass on your comments to the team.

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Review from Irene D (Sister of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience

Friendly, caring and understanding staff.
Lovely surroundings.

Reply from Home Manager, Home Manager at Southlands Place

Thank you, Irene; on behalf of the Southlands team, we would like to thank you for your wonderful feedback.

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Review from Natalie B (Daughter of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience

My mother needed time to recover from 3-weeks in hospital following an injury and rebuild her confidence to be able to return home. From the moment we first looked around, the staff at Southlands Place have been brilliant. They have looked after my mum and kept me updated on her progress during her

stay when needed. I have been able to regularly visit any time of the week, which was helpful as I had to travel from London or Brighton. The room that she had was very well appointed, airy and clean. The other spaces are also very good and helped to encourage my mum to get out and about and talk to other residents. Mum is now home, and the staff have been great at helping me to make sure she has gone back to her house with appropriate support around her. Southlands is a lovely, friendly environment, and I am very happy to recommend.

Reply from Home Manager, Home Manager at Southlands Place

Thank you for taking the time to leave us such a fantastic review, Natalie! We're happy to hear that your mother enjoyed her time at Southlands Place and received such great care. I will pass on your kind comments to the whole team.

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Review from Lesley C (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience

Mum was transferred from hospital to Southlands just over a month ago for initially a month's respite care; she now doesn't want to go home! On arrival at the home, the family were all concerned about how Mum would adjust to such a big change. However, the friendliness and welcome from the staff soon

put us all at our ease. The care and attention to detail of Mum's individual needs have been respected and surpassed. Our experience to date is that this is a home where staff are prepared to go the extra mile to ensure the happiness and safety of their service users, and where any questions and concerns of the family have been met with professionalism and empathy. We were, as a family, dreading Mum being in a home. However, the change we have seen in the short time she has been at Southlands has been remarkable; she is eating a lot healthier, engaging with other residents, and in her own words, "is happier now than she has been in a very long time".

Reply from Home Manager, Home Manager at Southlands Place

Many thanks for your positive review. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from L P (Next of Kin) published on 7 March 2022
Submitted via Website • Report

Overall Experience

As nominated next of kin, over the last 4-weeks, I have been regularly visiting a friend of mine at Southlands Place. The strength of this home lies with the staff who work there. Cheerfully going the extra mile is the norm. For example, the barrier of my friend's severely impaired hearing was overcome

imaginatively by staff using the mobile notes dictation facility that allows you to instantly read on the screen exactly what is being said. Magic. There always seems to be someone knowledgeable available to answer the phone; this had been a nightmare problem in her two previous hospital settings. There is such a lovely can do atmosphere at Southlands Place. The building is modern, the standard of cleanliness is high. No, there isn't even a whiff of any unpleasant odours. There is a very clear understanding of the need to include residents in all discussions about their care/future provision and to respect their choices. Liaison with outside agencies is superb.

Reply from Home Manager, Home Manager at Southlands Place

Many thanks for your positive review. Your wonderful comments have been passed on to the team, who will be delighted to hear your feedback.

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Review from Jim A (Respite Resident) published on 4 November 2021
Submitted via Website • Report

Overall Experience

Very caring and compassionate. Staff with even an agee’s not afraid to ‘muck in’ during these difficult COVID times.
As a coeliac and diabetic as well as other physical issues, I was concerned about whether or not I would be ‘safe’. I needn’t have worried as the care staff and catering staff did everything

to make me feel secure and well cared for, even setting up separate storage and preparation of my food and temperature-sensitive medication.
I am only 65, and their youngest temporary resident, with most being post 80, so a lot of the activities are geared towards this age range, so saying the residents made me very welcome. We had some great conversations and one lady, at 91, my mother's age, is still as bright and ‘with it’ as people my own age!
I use an electric wheelchair and am quite able to manage my own medications, which they allowed me to do, for which I was grateful. Having my own fridge for personal treats as well as my own toaster was wonderful.

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Review from Pat T (Daughter of Resident) published on 15 September 2021
Submitted via Website • Report

Overall Experience

When my mum, who has dementia, needed to go for respite for the first time, I visited several care homes in my locality before taking her to visit Southlands Place. We were invited for lunch and shown around as much as possible considering Covid. We both thought the bedrooms were lovely, the dining

room and sitting areas, and indeed, the rest of the house was maintained and cleaned to the highest standard and contained everything the residents could need. The garden was beautiful and very accessible, but we were most impressed by the staff. We both felt they were very friendly, caring, professional and welcoming. Mum said she felt at home there and was happy to go.
Upon arrival, she felt unsure of herself in this new environment but was encouraged and helped to join in the activities and make friends, which she did, and the stimulation she was getting made her want to get up and engage with the day, which continued when she came home.
She is happy to go again, and I am delighted.

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Review from Marcel B (Son of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience

My mother who is 93 has been a resident of Southland's for coming up to a year. She is extremely content, the level of care from all staff members is excellent, as they will all go the extra mile to ensure her stay is as pleasant as possible. When my time comes I would be more than happy to spend it

there.

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Review from H B (Grandson of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience

Senior management at the home has been unwavering in their support to my grandparents. My grandparents have specific dietary likes/dislike; they have been able to make tailor-made meals for them. I am very grateful to them for making the transition into a care home as easy as possible.

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Review from Kevin B (Son of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience

Excellent staff.
Very approachable.
Very friendly.

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Review from Melanie C (Daughter of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience

I’m not sure how I would have coped without the support and guidance I’ve received from Southlands over the last few months. When others seemed not to care, they’ve been there helping every step of the way.

My mother has dementia, so is confused and gets upset easily, however, Southlands is the one

place she seems happy and settled. She has a lovely room overlooking the garden, and the staff encourage her to join in so she's not lonely or isolated. She has a whole floor to roam and many things to see and do. Knowing my mum is safe and happy means the world to me.

Thank you to the manager and the team.

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Review from Silvia B (Daughter of Resident) published on 15 December 2020
Submitted via Website • Report

Overall Experience

My mother has been in Southlands Place for 4 months now and is very happy here. She has a lovely room and the staff have gone the extra bit to provide her with extras such as a bookcase and a mirror. They've helped her to put up her own pictures and photos to make the room more personal. She loves the

food and the activity programme that allows her to plan out her day. The staff I've met are wonderful, friendly, caring and ready to chat and listen. The interactions between my mother and staff that I've observed clearly show real affection for her and her welfare. My mother says being in Southlands Place is like being in a luxury hotel.

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Review from Christine A (Daughter of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Southlands for 1-year and 3-months. Over this period her capacity had greatly declined, Southlands managed this well, being both sympathetic to my mother and the family. I feel the staff have always treated us with friendship and as individuals. Unfortunately, the onset

of covid has had an enormously detrimental effect on my mother general wellbeing, exacerbated by the restrictions of family contact imposed. However, through all this, I found the staff, both management and caring, kind, considerate, sympathetic and helpful whenever possible. They have managed to maintain their staff morale and humour through very difficult times. Well done and huge thanks.

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Review from Kevin B (Son of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience

My mother spent 4/5 weeks for a respite stay.
As this was taking place amid Covid19 restrictions, my access was limited (had it not been, I would have been far more concerned).
An undoubtedly professional and well-equipped operation; I would/will be confident to leave my mother in their care, come

the time.

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Southlands Place

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