Sunnyhill Residential Care Home offers a relaxing environment in which professional care packages are tailored towards the needs of residents living with dementia.
Staff are trained and experienced in supporting people living with dementia and other age-related difficulties in a homely environment.
Residents benefit from a safe and homely environment, home cooked food and are able to get out and about in the assisted minibus. They also have accessible gardens and an entertainment programme that includes regular exercise classes, visiting animals and musical events.
Sunnyhill Residential Care Home has a Review Score of 9.0 (8.971) out of 10, based on 3 reviews in the last 2 years. Over all time Sunnyhill Residential Care Home has 26 reviews.
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Date Published
26
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3
23
Reviewer Connection to Sunnyhill Residential Care Home
12
3
2
2
2
1
1
1
1
1
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18
8
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Date Published
26
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23
Review from Guy A (Son of Resident) published on 7 March 2024
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Sunnyhill is a superb care home. My father has been there a few months now and the kind and caring staff are always supporting us... very friendly people and fantastic with the residents. Food is delicious. Overall I can fully recommend this lovely care home.
Reply from Kirsty Bruce, Home Manager at Sunnyhill Residential Care Home
Thank you. I am pleased to hear your thoughts and am extremely proud of the hard-working team we have here at Sunnyhill. I will pass on your review to the team.
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Review from R H (Daughter of Resident) published on 7 March 2024
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Overall ExperienceOverall Experience5.0 out of 5
Sunnyhill Care Home is managed by an incredibly competent and empathetic manager who isn’t afraid to get stuck in and be out of her office. She knows all the residents by heart and liaises with family members as much as they request. The home has a full permanent staff which speaks for itself in this
day. So residents get constant repetitive care. Occasionally agency staff are required, they are constantly monitored to ensure a high level of care including ensuring any agency staff have the right training in those situations (this I have heard personally). There is nearly always something going on in the lounge for residents and nearly always music playing. The standard of cleanliness is high with two staff dedicated to housekeeping. Every visit everywhere smells of clean or disinfectant. This is excellent in my opinion as it means anything that is soiled is never left and always thoroughly cleaned. My dad is happy at Sunnyhill. I can relax knowing he is safe and cared for.
Reply from Kirsty Bruce, Home Manager at Sunnyhill Residential Care Home
Thank you. I am pleased to hear your thoughts and am extremely proud of the hard-working team we have here at Sunnyhill.
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Review from Mary M (Daughter of Resident) published on 7 March 2024
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Overall ExperienceOverall Experience5.0 out of 5
From the day my dad became a resident at Sunnyhill he became one of their family, as did my sister, her family and I. The care and attention my dad receives goes above and beyond. When observing the staff interacting with my dad and other residents for that matter you can tell they matter, they are
cared for. They're not just a patient number or a bedroom number, they are a whole person. Dad's needs and wishes are met without question. I myself as a daughter also feel listened to. As I don't live in the UK I email and text regularly and always receive updates promptly. When I call, the staff are so helpful, to the point where they'll take the phone up to my dad and put me on speaker so we can chat and Dad will always know I'm thinking of him. Living some distance away, even when I do visit the staff treat me like they see me every day. Dad has developed a great bond with some of the staff and he doesn't do that lightly, so if he's happy we're happy.
Reply from Kirsty Bruce, Home Manager at Sunnyhill Residential Care Home
Thank you. I am pleased to hear your thoughts and am extremely proud of the hard-working team we have here at Sunnyhill.
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Review from Cornelius C (Husband of Resident) published on 3 March 2021
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Overall ExperienceOverall Experience5.0 out of 5
I have been very satisfied with the care and attention my wife has received over what has been an unprecedented period of suffering due to covid-19.
Thank you!
Keep up the good work.
Reply from Kirsty Bruce, Home Manager at Sunnyhill Residential Care Home
Thank you for your kind words and support, I will pass your comments on to the Team.
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Review from J P (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card •
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Overall ExperienceOverall Experience4.0 out of 5
I am pleased with the care provided for my mother.
Reply from Kirsty Bruce, Home Manager at Sunnyhill Residential Care Home
Thank you for your review, I will share your kind words with the staff.
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Review from Jan W (Daughter of Resident) published on 28 July 2020
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Overall ExperienceOverall Experience5.0 out of 5
Mum has been in Sunnyhill since January 2020. As she has dementia, her behaviour had been challenging for her 'live in' carer and she needed 24/7 care. Sunnyhill has been really good with Mum and she is happy and settled. Even in the trying times of COVID-19, Sunnyhill did an early lockdown and this
kept staff and residents safe. We have kept in touch by phone and the staff have reported any changes quickly.
Reply from Kirsty Bruce, Home Manager at Sunnyhill Residential Care Home
Thank you for your review, I will pass your kind comments on to the Team. Hearing the views of family and friends is important and helps us improve our service.
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Review from Julie P (Daughter of Resident) published on 16 January 2020
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Overall ExperienceOverall Experience5.0 out of 5
The home is very good, caring and comfortable. Always plenty going on to encourage the residents in a very happy home with lots of support.
Reply from Kirsty Bruce, Home Manager at Sunnyhill Residential Care Home
Thank you for your kind words which I will feed back to the staff, always good to know you are happy with your choice of home. Your continued support and feedback allow us to continue reviewing and improving our service.
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Review from A B (Daughter of Resident) published on 11 December 2019
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Overall ExperienceOverall Experience5.0 out of 5
What can I say other than this is the home I would like to end up in when I am old.
I am only 73! My 96-year-old mother says it is home from home.
" I can do as I like," she said. The food is nourishing. The home is clean and all the staff are lovely and caring.
Reply from Kirsty Bruce, Home Manager at Sunnyhill Residential Care Home
Thank you for your wonderful review. I will pass this on to the staff. It's lovely to hear your both happy with the care provided.
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Review from Gary P (Nephew of Resident) published on 27 November 2019
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Overall ExperienceOverall Experience4.0 out of 5
Very satisfied, I know that my aunt is receiving very good care. Thank you
Reply from Kirsty Bruce, Home Manager at Sunnyhill Residential Care Home
Thank you for your review. It's great to hear we are doing a good job. I will pass your comments on to all the staff.
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Review from Diane C (Sister of Resident) published on 27 November 2019
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Overall ExperienceOverall Experience5.0 out of 5
I cannot praise Sunnyhill Care Home enough. Since the first day my brother was taken into their care, he is so well cared for and looked after. This is so comforting for the family as we are not local, we are many miles away and my brother's dementia is so well understood and he is very happy in his
new home. Thank you to you all. This means so much to my family.
Reply from Kirsty Bruce, Home Manager at Sunnyhill Residential Care Home
Thank you for your review. Your kind words will be passed on to the staff. I am very pleased you are happy with the care your brother is receiving.
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Review from Con C (Son of Resident) published on 6 June 2019
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Overall ExperienceOverall Experience4.0 out of 5
As a family we were really unsure about placing our Mum into care, even though our Dad was doing a fantastic job as her carer - the time had come. Having viewed many homes, Sunnyhill stood head and shoulders above its contemporaries. All that we were promised has materialised and our Mum has settled
quickly and is very happy, secure and content.
Reply from Kirsty Bruce, Home Manager at Sunnyhill Residential Care Home
Thank you for your review, it's lovely to hear you are happy with our service and that your Mum is enjoying her time with us.
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Review from Lorinda c (Daughter of Resident) published on 27 February 2019
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Overall ExperienceOverall Experience5.0 out of 5
The moment my brother and I walked into Sunnyhill we knew this was the place for our mum. The warm welcome and cosy atmosphere gives Sunnyhill a lovely, homely feel. The whole place is kept beautifully clean and smells lovely and fresh. You could tell by the way the staff were talking to the residents
that Mum would always have someone to help with her needs.
Mum has been at Sunnyhill for five weeks now and has settled in really well. She is so happy and content and is eating far better than when she was living on her own. The staff arrange various activities for the residents but there is no pressure if they don't want to join in. I know Mum really enjoys the word games.
Many thanks to the management and staff at Sunnyhill for looking after our Mum so well and for the kind welcome they give us when we visit.
Reply from Kirsty Bruce, Home Manager at Sunnyhill Residential Care Home
Thank you for you amazing review of our service. I am very happy that you feel welcome and Mum has settled well and is enjoying her time with us. I will pass your comments on to the team, this shows that a great team really does make such a difference.
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Review from R A (Wife of Resident) published on 25 January 2019
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Overall ExperienceOverall Experience4.0 out of 5
Since my husband moved her nearly a month ago I have been very happy with the care he is receiving at Sunnyhill. The staff are very caring and supportive and do everything to make things comfortable and pleasant. Being comparatively small, there is a family atmosphere and staff are always smiling and
welcoming to family and friends who visit. I am always offered a cup of tea or coffee, whichever time of day I visit. Nothing is too much trouble.
Reply from Kirsty Bruce, Home Manager at Sunnyhill Residential Care Home
Thank you very much for your kind words. I am pleased to hear you feel welcome, your husband is happy and enjoying the family atmosphere. I will pass this on to all the staff.
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Review from Rosie G (Granddaughter of Resident) published on 11 December 2018
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Overall ExperienceOverall Experience5.0 out of 5
My grandad appears to enjoy living at Sunnyhill and he is very happy.
Sunnyhill staff are amazing with him and he seems to like them. He has very good care.
Sunnyhill is excellent with keeping the family informed about him, which we are happy with.
Sunnyhill staff make you very welcome.
Reply from Kirsty Bruce, Home Manager at Sunnyhill Residential Care Home
Thank you for your kind words. I am glad you are happy with the care and support your Granddad is receiving. I will pass on your review to all the staff.
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Review from Bob B (Son-in-law of Resident) published on 17 September 2018
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Overall ExperienceOverall Experience5.0 out of 5
A kind, caring atmosphere. The home always looks clean and smells fresh. My mother in law is well cared for and enjoys the company and activities on offer.
I am always made welcome any time of day, highly recommended.
The food always looks and smells amazing.
Reply from Kirsty Bruce, Home Manager at Sunnyhill Residential Care Home
Thank you for your review. I am happy to hear that you and your mother-in-law are happy with our service. I will pass on your kind words to all the staff.
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Review from Sally T (Friend of Resident) published on 22 December 2017
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Overall ExperienceOverall Experience5.0 out of 5
Thank you all for the care and attention you gave to my dear friend. I was so pleased she found such a good home where she was valued. Whenever I telephoned the staff answered and told me where my friend was, how she was doing and what she had been doing. I was always able to speak with my friend whenever
I wanted.
Thank you all.
Reply from Mrs K L Bruce, Registered Manager at Sunnyhill Residential Care Home
Thank you for your kind words, I will pass on to all the staff.
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Review from Doris B (Resident) assisted by family/friend published on 20 November 2017
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Overall ExperienceOverall Experience5.0 out of 5
I don't think that there could be anywhere better to live. The staff are friendly and helpful and always make me smile and laugh. If I had to go and live in any care home, I would always choose here.
Reply from Mrs K L Bruce, Registered Manager at Sunnyhill Residential Care Home
Thank you for your kind words Doris, so pleased you are enjoying your stay with us.
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Review from Joanne B (Daughter of Resident) published on 19 October 2017
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Overall ExperienceOverall Experience5.0 out of 5
My Mum has been at Sunnyhill for 12 months now. She has settled in very well due to the care, love and kindness of all the staff. I find the staff very helpful and welcoming. They are all very friendly and happy and make visiting lovely. I now have peace of mind knowing that my Mum is safe and well
looked after. If there are any problems or concerns I am contacted straight away. From the very first time I came to Sunnyhill, I felt the warmth and love. Thank you to everybody.
Reply from K L Bruce, Registered Manager at Sunnyhill Residential Care Home
Thank you for the lovely feedback. We are pleased you are happy with the care and support Mum receives at Sunnyhill.
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Review from K W (Daughter of Resident) published on 19 October 2017
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Overall ExperienceOverall Experience4.0 out of 5
The care and support staff work very hard to ensure the resident's needs are met. We visit very often and are always made to feel very welcome, nothing is too much trouble.
Although, there is room for improvement in some areas. Placing your loved one in somebody else's care can be very distressing
but our family have the confidence in the staff at Sunnyhill Care Home and we would not hesitate to recommend them.
Reply from K L Bruce, Registered Manager at Sunnyhill Residential Care Home
Thank you for taking time to complete a review, your views are very important to us and help us to identify areas for improvement.
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Review from B J (Husband of Resident) published on 19 October 2017
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Overall ExperienceOverall Experience4.0 out of 5
My wife has been a resident at Sunnyhill for just over three years and from the very outset, I have been pleased with the high level of care she has received. In addition, both management and staff have supported me throughout this emotional journey and they continue to do so. I would strongly recommend
Sunnyhill Care Home.
Reply from K L Bruce, Registered Manager at Sunnyhill Residential Care Home
Thank you for taking the time to complete a review, your feedback is important to us and helps us identify areas for improvement.
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Current Review Score: 9.0 (8.971)
Overview of Review Score
The Review Score of 9.0 (8.971) out of 10 for Sunnyhill Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.971 for Sunnyhill Residential Care Home is calculated as follows:
(
(34 Excellents x 5)
+
(1 Goods x 4)
)
÷ 35 Ratings = 4.971
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4 Points relating to the number of positive Reviews for Sunnyhill Residential Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
= 3.25
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 20 registered maximum number of service users is 4. 3 Positive Reviews ÷ 4 = 0.75
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 28 Mar 2024
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Kirsty has been an amazing part of the Amba Care Homes group since 2013.
Kirsty has 3 great moto's...
“Living life your way”
“ Making the best of everyday”
“Putting you at the heart of all we do”
Chelsea Kemp
Job Title: Deputy Manager
Joined: 2021
Chelsea joined our team at the beginning of this year and is really enjoying her role with us.
Frequently Asked Questions about Sunnyhill Residential Care Home
What types of Care is Sunnyhill Residential Care Home registered for?
Older Person Care, Dementia, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Sunnyhill Residential Care Home provide?
Convalescent Care & Own GP if required are other types of care provided.
How many Rooms does Sunnyhill Residential Care Home have?
There are 20 Single Rooms.
What are the Facilities & Services at Sunnyhill Residential Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.
How far is Sunnyhill Residential Care Home to the centre of Eastbourne?
1.0 mile(s) as the crow flies, distance by road may be significantly further.
