Lennox Lodge

37 The Highlands, Bexhill-on-Sea TN39 5HL
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9.9 32 Reviews
  • Lennox Lodge, Bexhill-on-Sea
Lennox Lodge is a small family owned Residential Home situated in Bexhill. The management team have been running Lennox for over 20 years and have a well established staffing team, with some staff having been employed for over 10 years.

Lennox Lodge is a largely purpose built accommodation, with some of the most breath taking views over Bexhill, with some reaching over to Beachy Head. The team pride themselves on having a home from home atmosphere, which is provided whether a long-term stay or a short-term respite stay is required.

Lennox Lodge endeavours to create a person-centred care plan, which begins at the assessment process. Residents are encouraged to share their preferences and choices, so their care is tailored to reflect this. The trained chefs provide a seasonal menu, ensuring that all homecooked food is varied and enticing. There is a full activity programme which is updated monthly to reflect what residents enjoy and how they wish to spend their time.

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Care Provided by Lennox Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Natasha Stevens (Manager)
  • Admission Criteria
    • 55 Yrs and up
    • Ages 55+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Lennox Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our weekly fees vary depending on the room available and the needs of the individual; included in our fee is 24/7 person centered care and medication administration by trained staff, laundry care, a full activity programme and meals which can be tailored to meet any dietary requirements. We can also add any extras to a sundry bill such as; hairdressing, chiropody, newspapers and any other sundries required. We accept both self funding and local authority funded individuals.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Lennox Lodge Reviews (32)

Total of 32, showing 1-20
9.9

Lennox Lodge has a Review Score of 9.9 (9.903) out of 10, based on 12 reviews in the last 2 years. Over all time Lennox Lodge has 32 reviews.

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Review from M P (Daughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough for how kind they are to my mother. She is so happy and positive now compared to her arrival back in February.
Our family are so grateful to the management and staff. The weekly activities have made a massive improvement in her mental health.

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Review from Adrian S (Son of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom settled into the home very quickly. The staff were great with her and made the transition a lot more easier than we could have hoped for.
She is very well looked after and we had no hesitation in progressing from respite care to full time care.

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Review from V B (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely marvellous. All staff are extremly attentive, caring and welcoming. I am so happy that Lennox Lodge was recommended as I know that my mum is very well cared for and that all her needs are met with kindness and empathy. I hope when my time comes I will be able to live at Lennox Lodge.

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Review from V B (Wife of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Lennox Lodge for a couple of months now. His care has been amazing. He is always clean, well-dressed, relaxed and happy. All the staff are friendly, helpful and caring. I am delighted he is in Lennox! We have been married 55 years so it has been a wrench but my concerns for him
are gone. He really has settled comfortably and shows no desire to leave.

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Review from K S (Daughter of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Lennox Lodge for three weeks respite. We were given a warm welcome and the staff could not have done anymore in helping my mum to settle in. I was pleasantly surprised by the home-from-home feel and the wonderful friendly, happy staff and management. Would use again and definitely recommend
this lovely home.

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Review from K A (Niece of Resident) published on 19 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie currently lives at Lennox Lodge as a permanent resident. She is very happy there and speaks very highly of all the staff.
The staff are always polite and greet me with a smile when I visit.
The home is very homely and friendly, it is clean, tidy and always smells lovely. I would like
to thank all the staff for the wonderful care they give to my auntie.

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Review from Nikki P (Niece of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was placed in this care home in November 2022 for respite and continued on as a permanent resident until last month (sadly more complex nursing home needs now).
My family and I could not rate this home any higher!
All staff are exemplary and an absolute credit to the well-organised running
of this establishment. Professionalism, warmth, and genuine care for residents are at the very top of what made my aunt (and us in turn) so grateful for her experience here, from laundry, and kitchen staff to carers and management.
There are many activities for residents such as live cuddle animals, chair yoga, movie night complete with hot chocolate etc. Day events celebrating holidays and fundraisers, with family invited.
The rooms are very cosy and well thought out, and the delicious aroma of food at mealtimes is enticing.
Very well recommended to anyone considering a home that has a distinct cosy feel, without the feeling of a sterile hospital room as some care homes have.

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Review from Kayleigh T (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Lennox Lodge for a period of three weeks respite, due to me going on holiday. I felt at ease that my mother was safe and well cared for whilst I was away. I cannot fault the care and support my mother received and when the time comes for my mother to go into permanent care there
is no doubt that we will choose Lennox Lodge. The staff and management were friendly and attentive to all of my mother's needs, she reports that all of the food served throughout her stay was fresh and hot and she enjoyed it all. My mother joined in with many activities throughout her stay and stated there was plenty going on and she enjoyed playing bingo with lots of lovely prizes, well done to all the staff for their hard work.

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Review from Debbie P (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the home for over eleven years, I couldn't have chosen a more caring place for her to live. Lennox Lodge is a safe, clean home from home where the staff are kind, attentive and the food is of a high quality. I highly recommend Lennox Lodge and can't thank them enough for everything
they do for my mum.

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Review from Susan N (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for nearly eleven years in Lennox Lodge. I can honestly say her care has been exceptional. She has been treated with dignity and respect. The staff are approachable, friendly and polite. I highly recommend Lennox Lodge and have no concerns whatsoever.

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Review from Laura S (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been amazing for Mum. All staff at Lennox Lodge are so attentive to Mum and all her needs. Mum is so settled which is wonderful to see after such an anxious period.

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Review from A D (Daughter of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely atmosphere and friendly staff. Residents are well cared for and are as happy as they can be away from home. Nice feel as you enter the home, and no nasty smells. The dining room has a homely feel to it with a welcoming feeling. Not sampled any food, but believe it to be good quality. Homemade
cakes look delicious.

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Review from Lesley S (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been living at Lennox Lodge for the past year now. He was living independently at home but started needing more care - he initially went in for two weeks of respite but quickly became a permanent resident. Within days he was settled and asking if he could stay there. It is such a weight
off of my mind knowing he is being looked after 24 hours a day. The staff are absolutely amazing and my dad loves them all. The home has a really friendly/family feel about it there and the staff are always really welcoming when we visit. I cannot recommend the home highly enough, my dad is so happy there and the care he receives is outstanding.

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Review from Pamela B (Daughter of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very special place. The staff are outstanding in every way, the residents always come first, and they are all treated with dignity and such care and thoughtfulness, I cannot thank them enough for the way they made my step-mums last few years so special and happy. She loved her room, the happy
atmosphere and especially the food and of course the company of the other lovely residents and all the Staff. Thank you all at Lennox Lodge you are all brilliant!

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Review from Jo M (Daughter of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was living at Lennox Lodge for nearly three years. I cannot emphasise enough how truly wonderful it is. They became her family during lockdown and the care she received could not have been better. I would recommend Lennox Lodge to anyone and everyone. A massive "Thank You" to all the staff, you
have my eternal gratitude!

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Review from Nicky R D (Granddaughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanny has resided at this wonderful home for over four years and is happy and well looked after. They helped her settle in at her pace as she was not ready to leave her home but was also not safe living alone. They treat her as an individual with dignity, respect, humour and kindness. They allow
her the choice of whether to engage with other residents or to stay in her room. The staff treat my nan as a loved relative and keep my uncle updated about her care and health. The home is always clean and the food is of great quality. The staff work tirelessly to create a safe and happy home and many have worked there for many years. During the pandemic, the staff have done a fantastic job of protecting their residents and have only had a few asymptomatic cases during the last 15 months. They also purchased an IPad so families could FaceTime relatives and this has been a wonderful way to see my nanny’s face. I highly recommend choosing this care home to care for your loved ones.

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Review from L H (Friend of Resident) published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I first came to Lennox Lodge in April 2019. The warm and welcoming atmosphere was immediately apparent and reinforced by the caring and dedicated staff. It is a happy place. Having witnessed the care given to a friend as he has deteriorated, no praise is too high for the staff and management.

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Review from Patrick H (Power of Attorney of Resident) published on 21 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The treatment and care given have been, simply excellent. The resident - a close friend, of whom I have Power of Attorney, is very at home with the staff and has the highest opinion of the attention, care and friendship they have offered him.

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Review from Keith M (Son of Resident) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has lived at Lennox Lodge she is happier and healthier than before. Because she has limited mobility, the very lovely and caring staff help Mum to get washed and dressed, they put her compression stockings on which stop her from getting ulcers as previously. The cleanliness stop her from
getting urine infections as previously. The premises are well cared for as are the residents, who are treated as loved relations. The staff know her needs and likes and dislikes. They do so much more than basic care and that do it so willingly, they keep me informed which is so important.

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Review from Liam S (Grandson of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad moved into Lennox in November 2020 during Covid 19. The home is professional, homely and a family environment. My grandad is so very happy and it is great to see him settled.

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Current Review Score: 9.9 (9.903)

Overview of Review Score

The Review Score of 9.9 (9.903) out of 10 for Lennox Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.903 for Lennox Lodge is calculated as follows: ( (130 Excellents x 5) + (14 Goods x 4) ) ÷ 144 Ratings = 4.903

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lennox Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (8)

Natasha

Natasha Stevens

Job Title: Registered Manager

Joined: 2016

I have always had a passion for care, having started my first job as a kitchen assistant at 14 years of age. I became the registered manager of Lennox at 23 years old, after obtaining my NVQ Level 5 in leadership and Management in Health and Social Care. I am passionate about creating a home which is person centered, diverse, friendly and homely for all who reside and live here.


Kayleigh

Kayleigh White

Job Title: Deputy Manager

Joined: 2010

I have worked at Lennox Lodge for 13 years, having started here as a Care Assistant at the age of 21. Prior to this, I hadn't considered a career in Health and Social care, but once I began working within the sector, I became passionate about my job and now I couldn't think of doing anything else. Through completing NVQ Levels 2, 3 and 5, I have now worked my way up from Care Assistant, to Senior Care Assistant and I am now the Deputy Manager. I am thankful to be able to transfer my knowledge and skills to the other members of the staffing team. As of may 2024 I have left Lennox to start my maternity leave, where i shall be preparing for the arrival of my baby girl. I have passed over my knowledge to the new Assistant Managers Rebecca and Katie, who shall both be sharing my post whilst i am absent from Lennox.


Georgia

Georgia Toulson

Job Title: Accounts and Marketing Manager

Joined: 2014

I joined Lennox Lodge back in 2014 as a Kitchen Assistant at the age of 14, a few years later I became a Care Assistant and I did this as a bank member of staff while I got my degree in Marketing with Business at Bournemouth University. In January I came back to Lennox full-time and took on the position of Accounts and Marketing Manager.


Lennox has been a big part of my life for the last 9 years; it has helped me to grow as a person and I love the relationships that I have created with both the residents and the staff.


Rebecca

Rebecca Harmer

Job Title: Assistant Manager

Joined: 2019

I first joined Lennox Lodge in 2019 as a carer after i had studied for my Level 3 Health & Social Care at college. I have previous experience working within a nursing home as well as with children with learning disabilities. After joining Lennox Lodge, I soon realised that caring for the elderly makes me the happiest. During the pandemic, I decided to use my time to study for my Level 5 in Leadership for Health & Social Care and have been a Senior Health Care Assistant for a year. I love supporting members of the team, learning something new each day and seeing our residents smile. In May, along with Katie, i was promoted to Assistant Manager. I am grateful for the opportunity and i'm looking forward to furthering my career in Management


Katie

Katie Tomlin

Job Title: Assistant Manager

Joined: 2007

I have worked at Lennox Lodge for approximately 16 years and love the home, staff and residents. I am passionate that all of our residents receive the best person centered care possible and I thrive to make this happen. I enjoy supporting others within their roles, advocating for residents and learning new skills. In May, along with Rebecca, i was promoted to assistant manager which is very exciting for me and i'm looking forward to the future in my new role.


Tania

Tania Okines

Job Title: Senior Care Assistant

Joined: 2019

I joined Lennox Lodge in 2019 as a Health Care Assistant, having worked prior to this for over 15 years in a Dementia setting. I gained a qualification in NVQ Level 3 and leadership and management and worked as a deputy manager. I was offered the role of Senior Care Assistant, which I enjoy, working alongside Natasha and Kayleigh, who support me in my role. Lennox Lodge is a lovely home where I enjoy continuing to do the job I love.


Cheryl

Cheryl Shaw

Job Title: Senior Care Assistant

Joined: 2017

I have worked at Lennox Lodge for 6 years, prior to this I had Experienced within the NHS and took some time out to have children, I wanted to return to the Health and Social Care sector. I started at Lennox Lodge as a Care Assistant and having undertaken my NVQ Level 3 with the support of the management team I have now been a Senior Care Assistant for 2 years. I love building relationships with the residents and have satisfaction in making their day a bit brighter. I love the family feel at Lennox and have built amazing relationships with the staffing team. I enjoy sharing my knowledge with other staff and feel that members of the team can come to me for support.


Carolyn

Carolyn Lee

Job Title: Senior Care Assistant

Joined: 2016

I have worked at Lennox Lodge for 8 years, having moved back to the area from America where I lived for 14 years. I had not worked in Health and Social Care before, but as soon as I started, I knew this was the right path for me, I thoroughly enjoy my job and have gained knowledge and confidence through undertaking the NVQ Level 2 and then went on to complete my NVQ Level 3. After I has completed this training, I was then promoted to Senior Care Assistant which I have been for 4 years now. I can go to the management team for any advice and love the open-door policy at Lennox Lodge.


Frequently Asked Questions about Lennox Lodge

What types of Care is Lennox Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lennox Lodge provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Lennox Lodge have?

There are 24 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Lennox Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lennox Lodge to the centre of Bexhill-on-Sea?

1.5 mile(s) as the crow flies, distance by road may be significantly further.