Tusker House

57 Pine Avenue, Hastings TN34 3PP
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7.9 34 Reviews
  • Tusker House, Hastings
Tusker House Independent Dementia Care Home is family-run, offering a warm, friendly, relaxed atmosphere with a high degree of person-centred care.

Situated in an excellent, quiet residential area about a mile from the town Centre, the home stands in pleasant grounds with car parking space with access to an all-weather glass balustrade garden with views over Hastings and the English Channel.

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Care Provided by Tusker House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Paula Woolgar
  • Person in charge
  • Paula Woolgar (Proprietor)
  • Admission Criteria
    • Pre Assessment
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (4)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Number of floors: 2

Funding & Fees Guide for Tusker House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100
  • (these prices are only a guideline, please contact Tusker House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Residents' families and friends are free to visit loved ones at any reasonable time.


    If wishing to view Tusker House for a loved one, please make an appointment with one of the senior management team via email or telephone to discuss individual needs.


  • Parking

  • Visitors are welcome to use the private car park, or on-street parking on Pine Avenue. Wheelchair excess via the front door is available if required.


Tusker House Reviews (34)

Total of 34, showing 1-20
7.9

Tusker House has a Review Score of 7.9 (7.931) out of 10, based on 2 reviews in the last 2 years. Over all time Tusker House has 34 reviews.

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Review from J J (Husband of Resident) published on 7 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for over 14 months, following two brief respite periods. As a retired social worker I have to say how caring the staff are. My wife is treated with dignity at all times and the staff are not only supportive of her, but they are very supportive to me. The staff has a good
understanding of dementia and the varied spectrum of the illness. They are supportive of carers and the management engages positives with relatives and carers. Great place!

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Review from Jules T (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered Tusker House for respite over two and a half years ago now and was recommended to remain due to a decline in his health. I cannot fault the care that he has been given by all members of staff over this time. And I thank the recommendation by a colleague every day knowing that he
is well fed, in a safe environment, and cared for 100% by staff who really do know what they are doing.
Tusker House is one big family! The effort that goes into making the lives of the residents as homely as possible is second to none. There are regular visits from entertainers, a celebrity impersonator is very popular! Just recently all the staff dressed up for Halloween and there was a small party. Dad recently turned 90 and the trouble they went to was so kind! A beautiful cake was made and shared amongst not only the family but all the residents too! It's a home-from-home, you can't get much better than that!
I have no hesitation in highly recommending Tusker House!

Reply from Tusker House Hastings, Manager at Tusker House

Thank you for your review, we are proud of the whole team at Tusker House and delighted with your comments.


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Review from Jennifer C (Sister of Resident) published on 27 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tusker House Care Home was recommended to us by a service user's husband and that was the best thing that could have happened. The staff went over and above in the care that was given to her. They knew her likes and dislikes and when helping her to get up and dressed they helped her with her makeup.
My sister was never a person who could talk with strangers but they managed to get her to go to the common room and sit with other residents. They played the music of her era and she could sing along if she wanted to. When my sister was poorly I was informed and the care she was given then was amazing. If you are thinking about a care home and are worried about it don't be. Tusker House is in my view the best.

Reply from Paula Woolgar, Manager at Tusker House

Many thanks for your kind words, it was our pleasure caring for your lovely sister, I will pass on your comments to the whole team.


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Review from Annette M (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my Mum passed away in January 2022, I put everything into place to enable my dad to stay in the family home. Unfortunately, after several months, it became obvious to all that his condition had worsened and 24-hour care was needed. It was the hardest decision I have had to make but has turned
out to be one of the best. The care Tusker House provides is second to none and my dad's wellbeing has improved no end. As a visitor, I am also made very welcome and all the staff are friendly and create a very happy atmosphere.

Reply from Tusker House Hastings, Manager at Tusker House

Thank you for your kind feedback, it is a joy to care for Dad and we are delighted how Dad has settled and enjoying the company of our staff and fellow residents.
Many thanks Paula and all the team at Tusker House.


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Review from D L (Son of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in Tusker House for a year now. Prior to moving, my Father had passed away 18 months earlier, my Mum hadn't been on her own for nearly 70 years and we could tell she was lonely and sad and her Alzheimer's was getting worse. Tusker House came recommended to us by our current day carers.
On arrival we were warmly welcomed in, Mum was taken to the lounge while we checked the paperwork. When it was time to go we found Mum sitting eating dinner with another resident and chatting away, we said our goodbyes and Mum just carried on, no worry about us going. I went in the next morning and couldn't believe the difference in Mum overnight, she looked brighter, happier and more relaxed than I had seen in a long time. Since then, Mum has looked the best in ages, put on a bit of weight at last, always happy, clean and relaxed, with no stress like she had when living alone. The staff are amazing, never flustered, and always smiling. Mum is so much happier now, this place has given Mum a new lease of life. Thank you.

Reply from Tusker House Hastings, Manager at Tusker House

Thank you for your lovely review. It is so rewarding to get such positive feedback from a family member, it is our pleasure to care for your Mother. Paula Woolgar.


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Review from Charles M (Respite Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

How time flies! I have Parkinson's Disease and I spent two weeks in the Tusker House care home in Pine Avenue, Hastings to give my wife a rest from taking care of me. I thought the care was of the highest order. The staff were very attentive and friendly and I could not fault them one little bit. The
food was excellent and resulted in me gaining four pounds, whilst I was there. I don't think any home could have been better.

Reply from Paula Woolgar, Manager/ Proprietor at Tusker House

Thank you so much Charles for taking the time to feedback to us about your stay. It was a pleasure to meet you and we are pleased your stay was enjoyable. We always strive to deliver a high standard of care and I will, of course, pass on your kind thoughts to our staff. We hope to see you again the next time you fancy a break.


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Review from Mark S (Son of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a recent decline in my mother's dementia and physical condition, it became apparent to our close family that Mum needed more professional care than we could provide at home. As with many families, we were nervous about "putting Mum in a home", so did some research including a site visit, and
when visiting Tusker House for the first time, it immediately felt 'right' so we chose Tusker House to provide the ongoing care for Mum. Since Mum moved into Tusker House nearly four weeks ago, we have seen a significant improvement in both her physical and mental condition. The staff, without exception, provide a genuine caring service - almost treating the residents as their own family. The whole of our family is delighted with the way everyone at Tusker House looks after Mum - the whole experience from the initial contact with the owner, manager and senior staff, to our regular visits, has re-enforced to us all that we are so lucky to have Mum being cared for by people who really do care.

Reply from Paula Woolgar, Manager /Proprietor at Tusker House

Thank you for your kind words regarding Tusker House. We are blessed with some wonderful staff that truly make such a difference in our residents` lives. We will pass your kind sentiments on to our team.


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Review from J C (Great-Niece of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt stayed in respite care for 10 days whilst I had a wedding to attend and a mini break. It was her first time away from us and we were anxious for her as to how she would cope overall. Needless to say, she enjoyed being looked after by the staff and enjoyed all the food too! I knew she was
in safe hands and needn’t have worried in the slightest. Thank you to you all for everything you did for us and for making my great aunt feel welcome right from the start. You are all stars!

Reply from Paula Woolgar, Manager/ Proprietor at Tusker House

Thank you for your lovely review. It was a pleasure to care for your Great Aunt. We are pleased she enjoyed her time with us and it is rewarding to know you were able to relax in the knowledge that she was happy to be with us. I will pass on your kind thoughts to our great team.


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Review from L A (Wife of Resident) published on 7 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was made to feel very welcome at Tusker House, I was very impressed by the way the sitting rooms were set out. The staff are friendly and caring as is the manager. Drinks are offered frequently. The food has a lot of thought to the menus and dietary needs. Residents' safety and security are
well thought through. I am very happy for my husband to stay here.

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Review from Julian M (Son of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very caring towards the residents and very friendly. The staff are always walking round the sitting room checking and talking to the residents. When we want to take Mum out, she is always ready for when we turn up. They are in regular contact to tell us of any changes to medication
or if the doctor has been called etc. The whole place seems spotlessly clean and very tidy. The food always smells and sounds amazing. They have entertainment sometimes which sounds really good. They are very covid 19 aware and you are asked to wear a mask inside at all times. If you ever need to talk about any concerns you may have, they are always there to listen. They have lovely gardens to the front and rear and a lovely conservatory. There is also ample parking on site. I was impressed right from my first phone enquiry and they have been very professional from the start. I cannot fault anything.

Reply from Paula Woolgar, Manager at Tusker House

Thank you for your kind feedback regarding our home. We are very proud of our team at Tusker House and will pass on your words of encouragement. The staff's commitment, particularly in the last two years has been exemplary. Look forward to seeing you soon.


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Review from Francesca M (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tusker House has provided our loved one with a safe place to live. The staff are professional, friendly, very caring, respectful and attentive. They provide an excellent activities service. The care home has a lovely, relaxed atmosphere. The kitchen provides excellent, varied menus and everything is
cooked fresh. The premises, including our loved one's bedroom and bathroom, were extremely clean and we were able to personalise them. Our loved one was very happy and relaxed, enjoying the activities, food and company. They thought they were on holiday and told us the hotel was beautiful. The standards are exceptionally high and we were always kept updated, nothing was too much trouble. We are very grateful for the care and respect our loved one received and the very safe environment.

Reply from Paula Woolgar, Manager at Tusker House

Thank you for your kind feedback. It was a pleasure to care for your Mum, we hope we made her time with us a pleasure for you all. We are so happy to know that Mum enjoyed her stay with us, it makes our purpose all the more rewarding.


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Review from Frances B (Relative of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tusker House came highly recommended by a friend who had worked there and, on meeting the manager and the team, we could see why. Lovely, family-run home, with a kind and caring atmosphere. Fine views from the lounge out over Hastings and the sea give the residents and staff an exceptional environment
to live and work in. We always felt very welcome and were very glad of the time that the team were happy to take with us to help us with any decision-making about the care of our frail and elderly relative. I'd give them 11 out of 10.

Reply from Tusker House Hastings, Manager at Tusker House

Thank you for your comments about the service we provide at Tusker House they are really appreciated. I will pass your feedback on to the team.
Many thanks.


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Review from Frances B (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tusker House has provided our loved one with a safe, caring and ideal place to live. The staff here are professional, efficient, friendly, very caring and attentive. Activities are now returning and sound fun for the residents to participate in. This care home has a lovely atmosphere. The food is exceptionally
delicious and he says how much he enjoys and looks forward to his meals. Even mid-morning and afternoon snacks with drinks are tasty. Our relative is very happy and contented, his bedroom and bathroom are very comfortable and scrupulously clean. The standards here are exceptionally high and we cannot fault anything regarding care provision.

Reply from Tusker House Hastings, Manager at Tusker House

Thank you for your review. I am very proud of the team at Tusker House and will pass on your positive comments. Paula.


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Review from Sally P (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 71 and a new resident at Tusker House. We have known the home for many years (other family members and friends' family members have also been past residents). Despite her progressive Alzheimer’s, Mum has settled very easily and we are confident that the care she is receiving is as anyone
could hope for. It’s never an easy decision to make but rest assured that the staff there make the transition a smooth one. I have no hesitation in recommending Tusker House to anyone that is considering a care home for their loved one.

Reply from Paula Woolgar, Manager at Tusker House

Thank you for your review, we appreciate how difficult it is to make the decision to place a loved one into a care setting, we are delighted that you found the transition reassuring.


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Review from Marie R (Sister of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The thought of my sister needing a care home in the pandemic was initially worrying. My concerns could not have been more wrong. I was so pleased with how Tusker House kept everyone safe and Covid-19 free, against all the odds. Even when visiting restrictions were at their highest, it was reassuring
to know that my sister was in such great hands. The staff kept us fully informed of all relevant information and even assisted her with video calls, which we found great fun. The care has been beyond my expectations, the staff really do care. It is so reassuring that she has forged new friendships with staff and other residents. Well done Tusker House.

Reply from Paula Woolgar, Manager at Tusker House

Thank you for your kind comments. The safety and wellbeing of our residents have always been our priority, never more so during the last two years. We owe so much to our diligent and dedicated staff.


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Review from Hilary L (Niece of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely aunt could no longer live alone and was moved to Tusker House in January - during the second wave. I'm sure it's a nerve-wracking experience at the best of times but not being able to go in the home and get a feel for the place, made it even more frightening - I really didn't know if I was
doing the right thing for her, and I couldn't see her, for what seemed like forever. The home adapted the conservatory so that we could visit residents without exposing them to infection risk, and over the weeks and months, Auntie has responded to her new, safe environment and become increasingly relaxed. The dementia symptoms seem somewhat improved and I put this down to her being in a warm and caring environment. Carers I have met, the owner included, seem absolutely delightful and professional. Pandemic policies seem to have been more stringent than the government regulations from very early on and I think that this has paid off and kept COVID infections to a minimum. Highly recommended.

Reply from Tusker House Hastings, Manager at Tusker House

Thank you for your positive comments. We will share your wonderful review with all the team at Tusker House.


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Review from Dianne N (Daughter of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Tusker House for almost a year now.
The staff have always been very attentive allowing my dad to do what he can for himself; they are all very kind and caring.
I am always kept up to date with my dads well being.
During the pandemic, obviously, no one could visit their
loved ones, however, Tusker House set up a WhatsApp video calling system and sent photos which we very much appreciated.
The system that has now been put in place to visit residents is amazing, a lot of thought has gone into making it a safe environment for everyone.
After not seeing my dad for almost 8-months, I was overjoyed to see how well and contented he was.
I cannot thank everyone enough for the continued care they show my dad.
I would highly recommend Tusker House to anyone that is looking for a care home.

Reply from Paula, Manager/Proprietor at Tusker House

Thank you so much for your positive review of our service. It is heart-warming to know that during these unprecedented times you still have faith in Tusker House to look after your Dad. Our team of staff have worked tirelessly to provide a safe and loving environment for your Dad during this time of family separation. We trust for now the visiting area will allow some precious personal connection and we look forward to the time when life returns to normal.


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Review from Caroline S (Daughter of Resident) published on 22 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very grateful to the entire team at Tusker House, they all work tirelessly to care for our mother. Nothing is ever too much trouble. The attention to detail is outstanding; this is best demonstrated in the close monitoring of food and hydration, which has resulted in a (much needed) healthy
weight gain. It is a huge comfort knowing our mother is in such safe hands; her every need is attended to by the excellent team. Our mother is treated with dignity and kindness. We are kept up-to-date, well informed and involved with all aspects of her care from carers and the management team who are always available. I cannot recommend this home highly enough!

Reply from Tusker House Hastings, Manager/Proprietor at Tusker House

Thank you for your positive review. Our team work tirelessly to maintain high standards of care and it is always appreciated when their professionalism is recognised.
Paula


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Review from P C (Daughter of Resident) published on 15 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Tusker House a year ago and the care has been outstanding, far beyond what I expected. My mother told me she loves being there and whenever I visit she seems very contented. There is always a welcoming cheerful atmosphere, the residents are treated as individuals and nothing is too
much trouble for the carers. Her room is lovely and always spotlessly clean, and mum is always clean and tidy. The staff are all very approachable and keep me informed of any issues, they all know my mum very well and understand her needs. It was a difficult decision to move mum to a care home, but I feel lucky to have found Tusker House and could not wish for better care for her - I can't fault it at all.

Reply from Tusker House Hastings, Paula Woolgar at Tusker House

Thank you, it is so rewarding for the entire team to receive such positive feedback.


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Review from Joseph H (Son of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Looking for a care home for my mum who is 93 yrs of age who has dementia was very daunting challenge for me. I found Tusker House, it stated on their website that it was warm, friendly and has a relaxing atmosphere. This was so true. The staff are amazing and the care my mum receives is second to none.
I would recommend Tusker House. I cannot speak highly enough of them.

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Current Review Score: 7.9 (7.931)

Overview of Review Score

The Review Score of 7.9 (7.931) out of 10 for Tusker House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Tusker House is calculated as follows: ( (16 Excellents x 5) + (8 Goods x 4) ) ÷ 24 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.264 Points relating to the number of positive Reviews for Tusker House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 2 Positive Reviews ÷ 14.4 = 0.139

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Tusker House

What types of Care is Tusker House registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tusker House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Tusker House have?

There are 62 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Tusker House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tusker House to the centre of Hastings?

1.3 mile(s) as the crow flies, distance by road may be significantly further.