Tusker House

57 Pine Avenue, Hastings TN34 3PP
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7.9 34 Reviews
  • Tusker House, Hastings
Tusker House Independent Dementia Care Home is family-run, offering a warm, friendly, relaxed atmosphere with a high degree of person-centred care.

Situated in an excellent, quiet residential area about a mile from the town Centre, the home stands in pleasant grounds with car parking space with access to an all-weather glass balustrade garden with views over Hastings and the English Channel.

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Care Provided by Tusker House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Paula Woolgar
  • Person in charge
  • Paula Woolgar (Proprietor)
  • Admission Criteria
    • Pre Assessment
    • Ages 65+
  • Room Information
    • Single Rooms (62)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (4)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Number of floors: 2

Funding & Fees Guide for Tusker House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,100
    • RESPITE Self-Funded Residential Dementia Care from £1,100
  • (these prices are only a guideline, please contact Tusker House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Residents' families and friends are free to visit loved ones at any reasonable time.


    If wishing to view Tusker House for a loved one, please make an appointment with one of the senior management team via email or telephone to discuss individual needs.


  • Parking

  • Visitors are welcome to use the private car park, or on-street parking on Pine Avenue. Wheelchair excess via the front door is available if required.


Tusker House Reviews (34)

Total of 34, showing 21-34
7.9

Tusker House has a Review Score of 7.9 (7.931) out of 10, based on 2 reviews in the last 2 years. Over all time Tusker House has 34 reviews.

Overall Experience

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Date Published

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Review from P M (Grandson of Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather was at Tusker House for 15 months and during that time his care was amazing. The staff are friendly and helpful and they treated my grandfather with care and respect in every situation.
Although it took him time to settle, they were always patient and looked to do all they could to make
him feel comfortable and at home.

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Review from Yvonne E (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is getting excellent care and I am really pleased. She is clean and tidy all the time. She's always happy and smiling.

Reply from Tusker House Hastings, Manager at Tusker House

Thank you for your response. It is gratifying to know you are so happy with Mum`s care at Tusker House.


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Review from Martin S (Brother of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister, suffering from dementia, has been a resident at Tusker House since January 2015 when she was in very poor health.
Since then with the proper management of her medication and the love and care given to her by the professional management and staff of Tusker House her health has improved.
We know she is happy and well looked after and we are very grateful to Tusker House.

Reply from Paula Woolgar, Manager at Tusker House

Thank you very much for your kind comments, we will pass your thoughts on to our dedicated staff.


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Review from Lesley C (Daughter of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult decision to move Mum into a care home following the sudden death of Dad in November 2016, but we have not regretted the decision to choose Tusker House for one second.
From the first meeting with the Care Manager, (where we were told it is the residents' home and the staff work
here), to date, we have always felt that Mum’s best interest is at the centre of her care at Tusker House.
All the management/care staff are amazing and their ability to deal with each of the residents in a caring, loving and professional way, while treating them as the individuals they are, is inspiring to see and a testament to the training and ethos of the home.
Mum loves the fact she can laugh and joke with the staff, who get her humour and joke back with her, bringing a big grin to her face.
We are always kept informed concerning Mum’s care and greatly appreciate the peace of mind we have knowing she is being looked after so well by everyone at Tusker House.

Reply from Paula Woolgar, Manager at Tusker House

Thank you, Lesley, for your touching review. It reinforces the faith we have in our team. It means a lot to the Staff that consider their role as much more than a job and more of a calling. Your thoughts are much appreciated.


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Review from Lynne K (Daughter of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tusker House has changed my father's life and mine also. From the moment he arrived from his previous care home he became relaxed, content and generally looked and felt better. After he had been there a few weeks I realised the care was so superior and I began to stop feeling anxious and worried about
Dad. I would pop in at any time of the day and he always had people around him, activities going on which he was encouraged to be part of and enjoyed and looked smart, clean and smiley. I would spend time in the living area where many staff were interacting with the residents and always at hand for their needs. They were gentle and full of respect and told lovely stories about the residents.
I can’t speak highly enough about the staff at Tusker House and the life my father now leads. This also means I can go away without worrying and feeling guilty. Dad is happy and well cared for at all times.
Thank you, everyone, who takes care of Dad, fantastic job.

Reply from Paula Woolgar, Manager at Tusker House

Thank you, Lynne, for your recent feedback. We are so very pleased that your father's move to Tusker House has been such a positive and rewarding one. Our staff quite rightly deserve your praise and are a credit to the home.


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Review from Louise R (Daughter of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tusker is managed and staffed by real people who really care about my Mum and all the residents. I go in most days at varied times, anytime between breakfast being served or supper and I'm never made to feel in the way or that I shouldn't be there - I'm always welcomed and this is important as time
with Mum is precious.
She's always happy and clean, her room is always tidy, clean and her clothes nicely hung in the wardrobe or away in drawers. The activities are endless and a timetable of what's on can be found on the noticeboard and I am always included (and am happy to be) whether it's dance and movement, glueing and decorating pictures, puzzles, bingo or any one of the other countless options. Mum's health and well-being are paramount to me and in my experience to the staff also.
When the weather is fine, a good selection of outings are available and if I'm free I can tag along, giving me more treasured memories, of Mum happy and for the two of us, a bit of normality.

Reply from Paula Woolgar, Manager at Tusker House

Thank you, Louise, for your kind feedback, our staff work tirelessly to ensure the happiness and well-being of our residents whilst we support them in their home. It is so important that their efforts are acknowledged when so often it is taken for granted.


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Review from J C (Daughter of Resident) published on 7 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Tusker House over 4 years ago after a torrid few years of deterioration and emergency hospital admission.
Her quality of life now has been transformed and not a day goes past without her family being grateful that she is where she is.
We chose a specialist dementia placement and
never regretted it. Staff are the key to my mum’s happiness. They understand her humour, encourage her love of music and due to the low turnover of personnel, ensure she has consistent, familiar support.
My mother can be very challenging and this has been met with patience and compassion. Mum is described as “part of the family” at Tusker House. She says she is very lucky and we agree.

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Review from Sue L (Daughter of Resident) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very welcoming, professional and considerate. There was some difficult conversations to be had regarding Do Not Attempt Resuscitation which was due with care and consideration at all times. Very rewarding meeting.

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Review from P R (Son of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We selected Tusker House for my mother in 2015 as her dementia meant she could no longer live independently. Tusker House stood out from all the others we looked at, particularly the friendliness of the staff and the lovely bedroom.
We have not been disappointed. Everyone there has displayed a caring
and professional approach. Staff turnover is also very low so the staff have developed excellent relationships with my mother and understand her needs very well.

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Review from David C (Son of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tusker House suits my mother well. Staff are attentive to her needs. Food and accommodation are both group and management efficiency. Good retention of staff is a major feature of the strength Tusker House.

Reply from Debbie Bowles, Office Manager at Tusker House

Many thanks for your feedback.


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Review from Linda S (Sister of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident in Tusker House for nearly two years and in all that time has been very well looked after. The staff are always pleasant, caring and efficient. The building is always clean and tidy and my sister's room is well appointed and comfortable and has a nice view from the window.
Meals are freshly prepared and the diet varied.

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Review from G H (Husband of Resident) published on 5 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good clean home with plentiful caring staff, most of whom have served long periods, some over 14 years. All staff are courteous and helpful.

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Review from S M (Daughter of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My decision to move my father into residential care was difficult but I found the manager and staff to be very supportive, reassuring and welcoming to myself and my father. The manager travelled an 80-mile round trip to assess my father and I felt immediately that she was very experienced in dementia
care and understood my father's needs. Although he has taken a while to settle at Tusker House he is thriving, having put on weight, eating and sleeping well and is well cared for and looked after. The staff have kept me informed of any changes and developments and I feel very re-assured that my father is in safe and capable hands. The staff clearly value, respect and love the residents and it is a very happy and relaxed atmosphere in the home.

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Review from K N (Daughter of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to recommend Tusker House. My mother came to stay for respite as she was not managing at home. She settled in very well and did not want to go back home, so she now lives there permanently. The staff made what I thought was going to be a difficult time, easy. Mum is very happy and has made
friends. She enjoys the activities and outings. She has been well looked after.

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Current Review Score: 7.9 (7.931)

Overview of Review Score

The Review Score of 7.9 (7.931) out of 10 for Tusker House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Tusker House is calculated as follows: ( (16 Excellents x 5) + (8 Goods x 4) ) ÷ 24 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.264 Points relating to the number of positive Reviews for Tusker House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 2 Positive Reviews ÷ 14.4 = 0.139

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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