Victoria House Care Home

71/73 Victoria Road, Polegate BN26 6BX
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12 Reviews
  • Victoria House Care Home, Polegate
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Care Provided by Victoria House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Owner
  • Supreme Care UK Ltd
  • Person in charge
  • Clare Brooks (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2009

Funding & Fees Guide for Victoria House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,030
    • Self-Funded Residential Dementia Care from £1,030
  • (these prices are only a guideline, please contact Victoria House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Victoria House Care Home? View your Advertising Options

Victoria House Care Home Reviews (12)

Over all time Victoria House Care Home has 12 reviews.

Overall Experience

  • 8
  • 4
  • 0
  • 0
  • 0

Date Published

12
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0
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12

Review from Scott A (Grandson of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are great so friendly and are wonderful with my Nan, the care home is always clean, they have made my Nan's room nice and homely for her. During covid, they have been great keeping us updated with how she was and making sure she was safe at all times. We now get to see her but this is also
done safely, the staff have done such a good job during such difficult times. They do lots of activities with all the residents which is lovely. Myself and my wife would highly recommend it - brilliant all round.

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Review from T L (Daughter of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff had made Mum's room very snug and personal to her with the items I took down the day before she went in. Due to covid-19, I am restricted to the entrance lobby only when I visit Mum. I am impressed with the precautions put in place to keep both staff and patients healthy. The lobby is always
clean and comfortable. The staff always have a welcoming smile when I visit.

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Review from Ruth J (Daughter-in-law of Resident) published on 21 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was admitted to Victoria House Care Home at the end of January 2021, during Covid times. Thankfully the home had remained free of Covid throughout the previous year. Dad had his 100th birthday in March and the homemade the day very special for him, by providing a buffet tea, balloons, decorations
etc. We were also able to see him albeit in full PPE! We have been able to visit him on a regular basis and at no time do we feel that we are hurried out or have our time limited. The staff are caring and helpful and Dad is very content.

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Review from Ann H (Daughter-in-law of Resident) published on 21 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has been in Victoria House for several years now and has been looked after throughout this time, with the utmost care and attention. The home provides a very caring, homely atmosphere where visitors are always welcomed warmly. Nothing is too much trouble for the staff and manager.

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Review from L P (Granddaughter of Resident) published on 21 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my nan I was offered a beverage which I thought was a nice gesture. The staff are always friendly and efficient in their jobs and they have a good relationship with the residents.

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Review from J P (Daughter of Resident) published on 21 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and helpful and go above and beyond in their duties which makes for a pleasant visit. My mother is very happy living there.

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Review from Gary B (Son of Resident) published on 21 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been there for 2 1/2 years and although she didn't want to go into a care home, from the word go, she loves it. This home has great staff who care, which for me is what makes this a lovely place.

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Review from Martin R (Grandson of Resident) published on 21 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Grandmother was a resident at Victoria House for many months until she had to move to a nursing home. For the time she was there, she was treated extremely well by all the staff, as a family we were always greeted with a warm welcome, offered tea and homemade cake. The manager was very hands on
and nothing was too much bother. Everybody goes above and beyond for all the residents. The manager refers to Victoria House as a 'Homely Home' and she is certainly right to do so.

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Review from Sharon M (Daughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been welcomed and all of his needs are taken care of. If ever a problem has occurred management are extremely friendly and approachable and matters are always resolved.

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Review from Marie W (Granddaughter of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma has been at Victoria House a few months now and she is very well cared for by all the staff, including the kitchen staff who make the most amazing meals and take the time to ask if they all enjoyed their meal. All visitors are offered a drink and homemade cake on arrival, invited to stay
for lunch with their family member. The Manager is very approachable and extremely proactive, she calls it a homely home and it most certainly is. Nothing is too much bother.

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Review from Jenny H (Son of Resident) published on 28 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here 6+ months now and she is very well cared for. All the staff, from the manager to housekeeping to the maintenance chap to the chefs are very caring. The manager is always on hand to chat about my mum's care and instantly deals with any concerns I may have. It feels like one big
happy family. The food is out of this world and we are welcome to join our mum for meals at any time. Whenever we have visited her, we have always found the home welcoming, clean and full of love. Thank you, Victoria House!

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Review from Brenda T (Friend of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone, from the manager to the carers and household staff are very kind and have time for all the residents. The carers treat the residents like they are their family and nothing is too much trouble. When you visit, the staff make you feel very welcome and always offer you refreshments. I would like
to live here if I couldn't look after myself anymore. My friend is very happy here and was staying at home before but I became too poorly to look after him.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Victoria House Care Home

What types of Care is Victoria House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Victoria House Care Home provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Victoria House Care Home have?

There are 26 Single Rooms.

What are the Facilities & Services at Victoria House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Victoria House Care Home to the centre of Polegate?

0.4 mile(s) as the crow flies, distance by road may be significantly further.