Whitebriars

20 Bedford Avenue, Bexhill-on-Sea TN40 1NG
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9.7 42 Reviews
  • Whitebriars, Bexhill-on-Sea
The Whitebriars was built in the 1920s as a country house. It has been extended and modernised throughout the years yet still retains a homely atmosphere. The Whitebriars is situated approximately 60 yards from the seafront, close to the De La Warr Pavillion.

The Whitebriars is a calm, quiet and gentle home specialising in caring for those with early onset dementia.

Coast Care Homes strive to focus on the individual residents differing needs, ensuring that every resident enjoys the quality of independent living that they deserve.

The Whitebriars has a full-time activities programme and runs three minibus trips each week. Coast Care are constantly updating their skills and knowledge and try to work with the most progressive developments in dementia care. The company believes in meeting residents' emotional needs as well as providing the best physical care.

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Care Provided by Whitebriars

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alicia Aling (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Whitebriars

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,450
    • Self-Funded Residential Dementia Care £1,100 – £1,450
    • RESPITE Self-Funded Residential Care £1,100 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,450
  • (these prices are only a guideline, please contact Whitebriars to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Whitebriars is open to visitors at anytime.


  • Parking

  • There is plenty of parking at Whitebriars.


Whitebriars Reviews (42)

Total of 42, showing 1-20
9.7

Whitebriars has a Review Score of 9.7 (9.674) out of 10, based on 8 reviews in the last 2 years. Over all time Whitebriars has 42 reviews.

Overall Experience

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Review from P O (Wife of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whitebriars is a very 'caring' home with 'wonderful' staff who treat every resident with individual respect and 'special' care.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitebriars

Thank you so much for your kind words, I will ensure I pass these on to the lovely team at Whitebriars. Kind regards.


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Review from Neil R (Son of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here since around June 2021. In that time she has had a great time! Been involved in events like going to the seafront for ice cream, having her hair and nails done, being taken to the holiday home and even an outdoor event with live music for the coronation. She has made some great friends
too. She is always looked after and has lived a more full life than she did when she lived outside still and was out and about. The staff have always been friendly and accommodating when I’ve visited or keeping me up to date with how mum is etc. very pleased overall. Thank you!

Reply from Lynda Dewhurst, Director at Whitebriars

Thank you for your kind words and review. We will make sure your comments are passed onto the team.


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Review from Sandra T (Daughter-in-law of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law was at Whitebriars for over 5 years. The staff were always caring, attentive and always put my father-in-law at ease.
They communicated well with us and made his days the best he could have with his medical conditions. Thank you so much.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitebriars

Thank you so much for your kind words, I will ensure that I pass on your feedback to the team at Whitebriars.


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Review from L C (Daughter of Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since being at Whitebriars, my mum has received excellent care. I have found the home to be very clean and there are always some activities going on.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitebriars

Thank you so much for your really kind words. I will ensure I pass on your really kind words to the rest of the team.


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Review from Martin S (Son of Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the wonderful Whitebriar's Care Home. Since the sad passing of my mother a year ago (who also resided there), they have looked after my father, who suffers from dementia. All of the team are extremely friendly and the care he receives is second to none. There are many activities each
week along with trips out, which he really enjoys. I am always impressed when I visit, and it is very comforting to know that my father is so very well looked after. Without hesitation, I would highly recommend this home to anybody.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitebriars

Thank you so much for your lovely feedback. I will ensure your kind words are passed over to the rest of the team at Whitebriars.


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Review from Julie S (Daughter-in-law of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I lost my mother-in-law on 1/11/2022 leaving my father-in-law at Whitebriars. I can not thank the staff enough for all the support and care they have shown him as he has had to learn to live without her. I never thought he would settle anywhere but due to their outstanding care, he now joins in with
the activities and loves going on outings several times a week. When we visit him the staff are very friendly and he is always in good spirits when we take him out. This is all down to the wonderful team at Whitebriars and I cannot thank them enough.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitebriars

Thank you very much for your very kind words. I will ensure that I pass on your review to the rest of the team at Whitebriars. Many Thanks


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Review from Paul P (Son of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Whitebriers for 7 weeks now and has settled in very quickly. Her social interaction with her neighbours and new friends is far greater than where she was living before. The staff at Whitebriers are so attentive to her every need. Such humour and understanding from not only the
care staff but the support staff as well. I cannot recommend Whitbriers highly enough. This isn’t so much a care home but a home that cares. We consider ourselves to be extremely lucky to have found Whitebriers.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitebriars

Thank you so much for your amazing review. I will ensure that these lovely comments are fed back to the staff.


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Review from Ruth D (Friend of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Whitebriars are always friendly and polite. They engage well with the residents and provide different activities for them. The staff are attentive to the individual needs of the residents and I've noticed they are often laughing with them. Visitors, residents and staff all seem happy and
content whilst being made to feel welcome.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitebriars

Thank you so much for your kind words. I have passed this on to the whole team at Whitebriars.


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Review from Anita L (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a parent go to a care home can be a daunting moment for both parent and children. Since my father went to live at Whitebriars, they have made the move effortless. Father seems to have settled in and I cannot fault them for their care and patience. Nothing is too much trouble when I call and I
can sleep much better at night knowing he is in safe hands with staff that can cater for his needs.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitebriars

Thank you so much for your kind words. I will ensure I pass them over to our team at Whitebriars.


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Review from Julie L (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming, warm and friendly staff - extremely efficient and professional as well as helpful. Parents are very happy with Whitebriars - not only the amazing staff but the activities on offer and the excellent food. Accommodating and a great manager and a wonderful maintenance man.

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Review from Rosie D (Great-Niece of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a such warm welcoming and caring staff. They tend to every need and always have a smile on their face. I would thoroughly recommend this care home to anyone who is in need of some support for a loved one.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitebriars

Thank you so much for your kind words, I'll be sure to pass on your wonderful feedback to the rest of the team.


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Review from George D (Great-Nephew of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coast Care Homes have gone above and beyond for my great aunty and uncle. As much as it has been so so hard to watch their health be taken by dementia, the difference from when they lived on their own to now, where they live in a well-understood and supported arrangement, they have found a new lease
of life and a level of calm/content I haven't seen in years.

Reply from Poppy Bellchambers, Executive Head of Outcomes and Placements at Whitebriars

Thank you so much for your kind words, I'll be sure to pass on your wonderful feedback to the rest of the team.


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Review from Beth N (Relative of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitebriars Care Home is a fantastic care home. My great-uncle and aunt are so well cared for by the wonderful staff and are encouraged to keep as independent as possible in a safe and loving environment. The day trips and activities that they organise are just brilliant, we cannot fault the team -
truly amazing.

Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at Whitebriars

Thank you so much for your kind words, I'll be sure to pass on your wonderful feedback to the rest of the team.


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Review from P S (Brother of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Placement of elderly, frail or members of those suffering from dementia/Alzheimer's is always extremely difficult. The Coast Care Homes group make care the key objective and it gives our family (and friends) real comfort to know that my brother and his wife are safe staying at Whitebriars. A major advantage
is that residents often are able to spend time outside their rooms/building, being transported frequently in either a specially adapted minibus or wheelchair-accessible vehicles to local venues for coffee, ice cream, animal farms, hospital appointments etc. The trained staff are skilled in making residents as comfortable and happy as possible.

Reply from Lynda Dewhurst, Director at Whitebriars

Thank you for your kind words. It is a delight to care for your brother and sister in law. We are pleased they enjoy our regular trips out and about into the community.


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Review from Jacquie R (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care, patience and understanding shown towards my father at Whitebriars have been outstanding. During the time he has been settling in, Dad has often been angry, upset and awkward - all of the staff have taken the time to reassure him and give him the dignity he so needed. He is now happy and settled.

Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at Whitebriars

Thank you so much for your kind words, I will of course ensure I hand over these lovely comments to the rest of the team at Whitebriars.


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Review from Alison F (Sister of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitebriars held a Jubilee party for all residents and families on the 2nd of June. We thought that the live music and setting were fabulous. We thought the food, staff and management got the party going. We (my husband and I) gave the day a 100% score.

Reply from Lynda Dewhurst, Director at Whitebriars

Thank you for your kind words. It was great to have our first family and friends get together in two years. I think everyone was in the mood to party.


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Review from Lisa H (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the home in December 2021 after living with us for three years. The staff at the home were brilliant in making mum's transition (and mine) as easy as possible. Since then mum has received fantastic care from all of the staff, as well as from the local GP practice. All of her needs
are regularly assessed and where needed the care and support are amended to meet them. The care home feels like a home, mum feels safe and relaxed and enjoys the company being within a home brings. I am also made to feel really welcome and able to visit when I want each week. The staff are the stars, they show care and compassion for the residents, learning their individual likes and dislikes and giving the residents one to one time regularly. They always keep me well informed in a timely manner of any details I need to be made aware of. I would not hesitate to recommend the care home for respite or long term care.

Reply from Lynda Dewhurst, Director at Whitebriars

Thank you for your kind words, we will pass this on to our staff team. It is lovely to have your Mum in the Whitebriars family.


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Review from Malcolm P (Husband of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all staff at Whitebriars for their care of my wife during a particularly turbulent time of her dementia, they were considerate and patient and assisted greatly in settling her and making her feel at home during her time there. Thanks again from a grateful husband.

Reply from Lynda Dewhurst, Director at Whitebriars

Thank you very much for your kind words, I will pass on your comments to our staff team.


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Review from Sophie H (Daughter of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So impressed by the exemplary service provided by the whole team at Whitebriars! I was worried initially about placing Mum into respite as we'd had such a bad experience at another home, but the team reassured me, gave us a choice of rooms and were so patient when I reeled off a million questions! Mum
settled in quickly, and things went so well that she has since become a permanent resident. Every single member of staff I've spoken to is friendly and approachable and knows exactly who Mum is and what she's been up to that day and are able to update me and let me know what activities she's involved in. Since being at Whitebriars, Mum's confidence has grown noticeably, she's made friends with the other residents and has been so much happier. It's so difficult making decisions on a loved one's behalf, especially when such big changes in their personality are happening and when you feel like an emotional wreck yourself, but we saw the benefits of Mum's stay at Whitebriars immediately.

Reply from Lynda Dewhurst, Director at Whitebriars

Thank you so much for your kind words. We love having Mum as part of the Whitebriars family. We shall pass on all of your comments to the staff.


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Review from Harriet R (Daughter-in-law of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has recently moved into Whitebriars and so far seems very happy. When talking to my mother in law she seems very relaxed and is loving life living with other people. She is very happy with the care she is receiving so far from staff. I have visited Whitebriars several times and I am
very impressed with what I’ve seen so far. All residents seem very happy, staff are always very welcoming and the rooms are lovely. I would happily move in myself!

Reply from Lynda Dewhurst, Director at Whitebriars

Thank you for your kind words. We are really pleased your mother in law is enjoying her time with us and particularly enjoying sharing time with the other residents.


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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Whitebriars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for Whitebriars is calculated as follows: ( (83 Excellents x 5) + (12 Goods x 4) ) ÷ 95 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Whitebriars is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Kevin

Kevin Dewhurst

Job Title: Owner

Joined: 2003

Kevin, alongside his wife Lynda, started the company in 2003 when they purchased Whitebriars. Before this, he had spent most of his career in the construction industry, before he decided he needed a career change.


Whilst Kevin did not have a background in care before this, Kevin quickly identified the areas of care that were failing and made it his mission to ensure Coast Care Homes Ltd was a leader in providing innovative outcomes and outstanding person-centred care. Kevin has been ever-present at all services and supports the management teams daily, offering experience and guidance.


Kevin’s inspiration came from David Sheard from Dementia Care Matters, and the ethos instilled by Kevin is present in all the services.


Lynda

Lynda Dewhurst

Job Title: Owner

Joined: 2003

Lynda, alongside her husband Kevin, started the company in 2003 when they purchased Whitebriars.


Lynda has been involved with the shaping of Coast Care Homes since the beginning and has been a driver in ensuring the homes are welcoming and have a homely feel. Lynda has been integral in helping to ensure the company has a positive Social Media presence, which has contributed massively towards the excellent reputation that Coast Care Homes have in the East Sussex area.


Lynda’s day-to-day involvement is in guiding the Activities & Outcomes team, to ensure Coast Care Homes sets itself apart from other local homes in the area, by providing Outstanding Outcomes. Lynda is also heavily involved in planning regular Staff Appreciation events, ensuring that staff feel valued when working for Coast Care Homes and improving staff retention.


Bill

Bill Poore

Job Title: Operations Manager

Joined: 2012

Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his grandad who suffered from Dementia & Parkinson’s Disease.


Bill has a Level 5 Degree in Health & Social Care and has worked in several roles within the company, including as Manager at Coast Community Care, Whitebriars and Coast Care Centre. Bill has helped to foster a caring culture within the homes and has helped to develop processes that allow the Coast Care Culture to be given to clients who have Complex Nursing needs.


Bill’s strengths are in his focus on promoting high revenues and increasing profitability, contributing to increased revenue streams across the services managed.


Bill is currently involved in an Operational sense for all the services, however, he has day-to-day involvement with Coast Care Centre & Coast Community Care, supporting the management teams at these services.


Danielle

Danielle Henderson

Job Title: Operations Manager

Joined: 2010

Danielle Henderson has worked for Coast Care Homes for over 13 years. From the start of her employment with Coast Care, she has always shown great passion, empathy, and loving support to those she has cared for.


This approach has translated to other relationships with residents' families, health professionals and staff teams.


Danielle has risen from a carer role to Team Leader, Deputy Manager, Home Manager and now an Operations Manager.


Danielle is a fantastic communicator and motivator, she spends many hours in constant supervision building her management and staff teams and helping them to deliver an extremely high level of person-centred care. She ultimately though, has a very special and consistent relationship with her residents, always trying to discover more of their own unique personalities and working hard with her staff and activities teams to connect and meet all their emotional and physical needs.


Danielle has helped to foster efficient and hardworking teams, whose primary focus is ensuring that the residents have the best lived experience. Danielle is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.


Lindsey

Lindsey Sherwood

Job Title: Operations Manager

Joined: 2022

Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has lots of experience in care, and before joining Coast Care Homes, had been overseeing other homes locally. Lindsey is passionate about person-centred care and it’s because of this, that she has been such a good fit at Coast Care Homes.


Lindsey’s strengths are in her calm and caring nature, which allows her to never be flustered and is excellent at problem-solving in moments of difficulty. Lindsey has also shown strength in her staff management skills, in being able to effectively communicate Coast Care Homes's vision for all staff joining the company.


Lindsey is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.


Frequently Asked Questions about Whitebriars

What types of Care is Whitebriars registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitebriars provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Whitebriars have?

There are 24 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Whitebriars?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitebriars to the centre of Bexhill-on-Sea?

0.4 mile(s) as the crow flies, distance by road may be significantly further.