Whitebriars

20 Bedford Avenue, Bexhill-on-Sea TN40 1NG
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9.7 42 Reviews
  • Whitebriars, Bexhill-on-Sea
The Whitebriars was built in the 1920s as a country house. It has been extended and modernised throughout the years yet still retains a homely atmosphere. The Whitebriars is situated approximately 60 yards from the seafront, close to the De La Warr Pavillion.

The Whitebriars is a calm, quiet and gentle home specialising in caring for those with early onset dementia.

Coast Care Homes strive to focus on the individual residents differing needs, ensuring that every resident enjoys the quality of independent living that they deserve.

The Whitebriars has a full-time activities programme and runs three minibus trips each week. Coast Care are constantly updating their skills and knowledge and try to work with the most progressive developments in dementia care. The company believes in meeting residents' emotional needs as well as providing the best physical care.

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Care Provided by Whitebriars

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that cares for residents with different stages of dementia. They have a separate unit for residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Alicia Aling (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Whitebriars

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,450
    • Self-Funded Residential Dementia Care £1,100 – £1,450
    • RESPITE Self-Funded Residential Care £1,100 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,450
  • (these prices are only a guideline, please contact Whitebriars to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Whitebriars is open to visitors at anytime.


  • Parking

  • There is plenty of parking at Whitebriars.


Whitebriars Reviews (42)

Total of 42, showing 21-40
9.7

Whitebriars has a Review Score of 9.7 (9.674) out of 10, based on 8 reviews in the last 2 years. Over all time Whitebriars has 42 reviews.

Overall Experience

  • 30
  • 11
  • 1
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Date Published

42
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8
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Review from Kathleen H (Stepdaughter of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitebriars offers a warm and homely atmosphere that is evident from the moment the door opened. The decor is light and cheerful and the staff (from the management to the domestic helpers) are friendly and kind. The carers definitely "go the extra mile" to ensure that our loved ones are treated with
dignity, kindness, and affection. All in all first class.

Reply from Lynda Dewhurst, Director at Whitebriars

Thank you for your kind words, we will make sure that this is passed onto all of the team.


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Review from Ray B (Son of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The most stand-out thing about Whitebriars is the care and dignity that the residents are treated with. Not being close to Bexhill, this takes all the worry of having an elderly relative with some health issues away, knowing that they are being cared for properly. The activities and mini-bus trips make
all the difference to the well-being of Mum. You are always given a warm welcome when you visit and the phone is always pleasantly answered.

Reply from Lynda Dewhurst, Director at Whitebriars

Thank you for your kind words. We are pleased to say we are now back to getting out on mini bus tours for our residents to enjoy.


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Review from Emma H (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Marvellous caring staff, the home is immaculate.

Reply from Lynda Dewhurst, Director at Whitebriars

Thank you for your kind words, we will make sure to pass onto our staff teams.


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Review from Ron B (Son of Resident) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitebriars demonstrate a level of care and empathy that's refreshing to see in these uncertain times. They have kept the residents safe and comfortable - my mother is very happy there. Pre-booked visits for the named visitors are well-organised and feel very Covid safe. After the face-to-face visit,
I was able to look through the lounge window and see the amazing tea and cake selection laid on for their VE day celebration - everyone seemed to be enjoying themselves.

Reply from Lynda Dewhurst, Director at Whitebriars

Thank you for your review. It’s great to be welcoming visitors back.


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Review from C D (Stepdaughter of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather moved into Whitebriars in September 2020 after an initial period, a big change to him. He settled well, unfortunately, due to Covid, we cannot go into the home to visit, but we do window visits where I call the home and we speak by phone and see each other through the window; this has
worked well. The home always has different activities going on, something to suit everyone and most importantly, staff are efficient and friendly.

Reply from Lynda Dewhurst, Director at Whitebriars

Thank you for your kind words. We are very much looking forward to welcoming visitors back this week. A step closer to normality.


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Review from Sam N (Friend of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home. The staff there are all lovely and the care is just exceptional. Every time I've visited, all of the residents seem to be very happy and content. I wouldn't hesitate to recommend Whitebriars, it really is a home from home.

Reply from Lynda Dewhurst, Director at Whitebriars

Thank you for your kind words. We look forward to seeing you in person soon.


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Review from Y G (Wife of Resident) published on 22 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I myself and the family are more than pleased with the care and support my husband gets from the staff and all. They really go out of their way and there is never any problem ringing or face-timing which is a great help while we can't visit because of covid. I would recommend Whitebriars to anyone.

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Review from Jack L (Grandson of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management team at Whitebriars are extremely friendly and helpful. They made sure my grandad settled in straight away and helped put my mind at ease. They often take residents on trips/activities and always maintain a high level of professionalism. The home has a really positive atmosphere
and is in a great location. I highly recommend Whitebriars to those in a similar situation to me and my family.

Reply from Lynda Dewhurst, Director at Whitebriars

Thank you for your kind words. We are so pleased your grandad is happy, has settled well and is enjoying his time with us.


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Review from Linda (Daughter of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have admiration for the carers, they go above and beyond. Sadly I can't extend this gratitude to the management or owners if you have cause to complain. My father made this his home and we will be grateful for that at least.

Reply from Lynda Dewhurst, Director at Whitebriars

Thank you for your feedback. Coast Care has an open and transparent culture and always responds to complaints in a full and comprehensive way. Thank you for your kind words regarding our care team, we are very proud of all of them who indeed go above and beyond.


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Review from N W (Daughter of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy for my Mum to be a daycare user and now a full-time resident at Whitebriars. The home is so homely and the staff are brilliant. I would recommend this care home to anyone. I struck god finding it.

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Review from N G (Daughter-in-law of Resident) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Choosing Whitebriars was a huge decision. Having lost both my father and my aunt to dementia I knew what I was looking for for my mother-in-law.
- Caring staff who connected well with residents and wanted to know them and who they were
- frequent and meaningful activities
- homely atmosphere
-
not large
- nice location
On visiting Whitebriars, we had a very good feeling about it and have not been in any way disappointed 12 months on. There are minibus trips 2 or 3 times a week, depending on the season, pub lunches, visits to castles, the fish farm, cream teas, walks out to the seafront for ice creams as well as 1 to 1 time. My mother-in-law recently went out to make a Christmas wreath with a member of staff. It now graces the front door and she couldn't be more proud. Craft and cooking activities take place in house as well, a variety of entertainers and animals also visit on a regular basis. She has company, a sense of home, things to do and people around her who genuinely care about her when we can't be there. The food is really good too.

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Review from Darryl G (Son of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having moved my mother from another care home to Whitebriars a year ago, we are delighted with the progress she has made under the care of the manager and his team. There is a genuinely homely feel and excellent caring staff. My mother gets to participate in a wide range of activities, various crafts,
cooking (her first-ever pizza) and trips out on the minibus. She has settled very well and made many friends. It's close to the seafront and she loves going for walks along the there when we visit.

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Review from Jinny P (Daughter of Resident) published on 19 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring staff. They have lots of activities for the residents to take part in. Nothing is too much trouble for them. The decor in the bedrooms is homely and clean. My father settled in very quickly.

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Review from P C (Wife of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband first went to the care home on a daily basis. (Day Centre.)
Eventually, his dementia progressed so I could no longer cope with him at home and he went into the care home full-time.
It was a great help that he knew the home and staff and they knew him. He loves all the activities.

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Review from A C (Daughter-in-law of Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly atmosphere with lots of activities for residents.

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Review from Janet B (Friend of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend weekly. She is always happy and complimentary about the staff, food and particularly all the activities that she is offered and gets involved in.
I am welcomed each visit with tea and cake and always invited to any party or gathering that has been organised.

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Review from W S (Nephew of Resident) published on 23 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle came to Whitebriars from another care home following a broken hip and a change in his mobility, since coming to the home he has thrived. He goes on all the bus trips, twice every week and also plays chess or draughts regularly with the manager and other staff. His needs have been managed very
well and I have never had any cause for concern over the care he receives or his safety at the home. He is very happy at the home and I am really happy that he happened to go to Whitebriars.

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Review from C W (Daughter-in-law of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly team, good communication skills, clean and staff available at all times.

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Review from C A (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has a very homely feel to it. It is secure. I was concerned about my mother settling into the home, as this was a completely new way of life for her. Due to the kindness, friendliness and experience of all staff and managers, my mother has settled into her new environment very well, and
when asked, she states that for most of the time she is happy and content.

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Review from Jacqueline C (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Whitebriars for almost five years. At first she found the loss of independence difficult. However, the staff were very caring and supportive of the whole family in the transition period and her health and well being improved immediately. I cannot praise the staff enough. They go
out of their way to ensure residents keep active by providing activities to stimulate and there are regular trips on the mini bus.
Residents are kept clean and tidy and the staff seem to understand every individual's needs, likes and dislikes!
The family is kept informed of any issues and we are always welcomed when we visit. Whitebriars has a homely feel to it.

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Current Review Score: 9.7 (9.674)

Overview of Review Score

The Review Score of 9.7 (9.674) out of 10 for Whitebriars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for Whitebriars is calculated as follows: ( (83 Excellents x 5) + (12 Goods x 4) ) ÷ 95 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Whitebriars is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Kevin

Kevin Dewhurst

Job Title: Owner

Joined: 2003

Kevin, alongside his wife Lynda, started the company in 2003 when they purchased Whitebriars. Before this, he had spent most of his career in the construction industry, before he decided he needed a career change.


Whilst Kevin did not have a background in care before this, Kevin quickly identified the areas of care that were failing and made it his mission to ensure Coast Care Homes Ltd was a leader in providing innovative outcomes and outstanding person-centred care. Kevin has been ever-present at all services and supports the management teams daily, offering experience and guidance.


Kevin’s inspiration came from David Sheard from Dementia Care Matters, and the ethos instilled by Kevin is present in all the services.


Lynda

Lynda Dewhurst

Job Title: Owner

Joined: 2003

Lynda, alongside her husband Kevin, started the company in 2003 when they purchased Whitebriars.


Lynda has been involved with the shaping of Coast Care Homes since the beginning and has been a driver in ensuring the homes are welcoming and have a homely feel. Lynda has been integral in helping to ensure the company has a positive Social Media presence, which has contributed massively towards the excellent reputation that Coast Care Homes have in the East Sussex area.


Lynda’s day-to-day involvement is in guiding the Activities & Outcomes team, to ensure Coast Care Homes sets itself apart from other local homes in the area, by providing Outstanding Outcomes. Lynda is also heavily involved in planning regular Staff Appreciation events, ensuring that staff feel valued when working for Coast Care Homes and improving staff retention.


Bill

Bill Poore

Job Title: Operations Manager

Joined: 2012

Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his grandad who suffered from Dementia & Parkinson’s Disease.


Bill has a Level 5 Degree in Health & Social Care and has worked in several roles within the company, including as Manager at Coast Community Care, Whitebriars and Coast Care Centre. Bill has helped to foster a caring culture within the homes and has helped to develop processes that allow the Coast Care Culture to be given to clients who have Complex Nursing needs.


Bill’s strengths are in his focus on promoting high revenues and increasing profitability, contributing to increased revenue streams across the services managed.


Bill is currently involved in an Operational sense for all the services, however, he has day-to-day involvement with Coast Care Centre & Coast Community Care, supporting the management teams at these services.


Danielle

Danielle Henderson

Job Title: Operations Manager

Joined: 2010

Danielle Henderson has worked for Coast Care Homes for over 13 years. From the start of her employment with Coast Care, she has always shown great passion, empathy, and loving support to those she has cared for.


This approach has translated to other relationships with residents' families, health professionals and staff teams.


Danielle has risen from a carer role to Team Leader, Deputy Manager, Home Manager and now an Operations Manager.


Danielle is a fantastic communicator and motivator, she spends many hours in constant supervision building her management and staff teams and helping them to deliver an extremely high level of person-centred care. She ultimately though, has a very special and consistent relationship with her residents, always trying to discover more of their own unique personalities and working hard with her staff and activities teams to connect and meet all their emotional and physical needs.


Danielle has helped to foster efficient and hardworking teams, whose primary focus is ensuring that the residents have the best lived experience. Danielle is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.


Lindsey

Lindsey Sherwood

Job Title: Operations Manager

Joined: 2022

Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has lots of experience in care, and before joining Coast Care Homes, had been overseeing other homes locally. Lindsey is passionate about person-centred care and it’s because of this, that she has been such a good fit at Coast Care Homes.


Lindsey’s strengths are in her calm and caring nature, which allows her to never be flustered and is excellent at problem-solving in moments of difficulty. Lindsey has also shown strength in her staff management skills, in being able to effectively communicate Coast Care Homes's vision for all staff joining the company.


Lindsey is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.