Whitegates

Westfield Lane, Westfield, Hastings TN35 4SB
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9.5 45 Reviews
  • Whitegates, Hastings
Whitegates care home in Westfield near Hastings is a charming purpose-built residential home, highly recommended by the home's residents and their relatives and friends (please see the latest reviews on carehome.co.uk).

The home provides the very best residential care to the older people of Westfield, Sedescombe, Battle, Hastings and the East Sussex area.

The home is set in five and a half acres of countryside, providing residents with a peaceful and relaxing environment.

Fully qualified staff are on hand 24 hours a day to offer care tailored to meet the needs of the individual. Please contact us for more information and to arrange a visit.

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Care Provided by Whitegates

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 24 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Michelle Bryant (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Whitegates

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our residential care fees start at £1,429 (as at March 2024) and come with our Home for Life financial guarantee. As a not-for-profit home, every penny from fees goes towards funding high-quality care and supporting a charitable mission. Exact fees depend on the specific care requirements of each individual - these are calculated following assessment and agreed clearly and transparently ahead of contract.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Whitegates Reviews (45)

Total of 45, showing 1-20
9.5

Whitegates has a Review Score of 9.5 (9.450) out of 10, based on 7 reviews in the last 2 years. Over all time Whitegates has 45 reviews.

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Review from Juliette A (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whitegates continues to improve. My Mum has been here for about 7 years. I would say that Whitegates has improved greatly in the last 18 months. The manager is excellent. She has introduced the gold standard recently and the staff explained this well to residents and relatives. Also excellent chef and
his staff! The manager works hard and ensures that everything runs to a good standard, now it seems to be running at its best. The residents I see in the lounge seem settled and happy and I often chat with them all. Regular patient reviews are excellent.

Reply from Michelle Bryant, Home Manager at Whitegates

Thank you so much for your lovely review. We greatly appreciate your kind words and I will share your comments with the team.


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Review from J N (Resident) published on 3 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently moved into Whitegate and I am very happy and settled. The care provided is excellent and from living on my own for a long time I feel really happy and at home.

Reply from Michelle Bryant, Home Manager at Whitegates

Thank you for your review of Whitegates, we are so pleased that you have made Whitegates your home and it's so lovely to see that you have settled well and enjoying your new home.


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Review from T S (Son of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we first physically saw Whitegates, there was a positive feeling. We were warmly met, invited to join in the afternoon's activities offered great coffee and cake, and were shown around the home and grounds - we were taken aback! The decision where to place Mum was suddenly so simple.
Now, a resident for a few weeks, there is no looking back. The staff are simply brilliant, and the entire home is spotless and truly homely. Long may it last!

Reply from Michelle Bryant, Home Manager at Whitegates

Thank you so much for your lovely review. We greatly appreciate your kind words, and I will share your comments with the team.


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Review from Brian S (Nephew of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident since February 2023. She is extremely well cared for and nothing seemed to be too much trouble by all the staff who are caring and considerate. The ambience in the home is excellent and so is the food, this also applies to other residents.

Reply from Michelle Bryant, Home Manager at Whitegates

Thank you so much for your lovely review. We greatly appreciate your kind words and I will share your comments with the team.


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Review from J S (Respite Resident) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all for giving me such a wonderful stay. Friendly staff, so kind and helpful. Great choice of food.

Reply from Michelle Bryant, Home Manager at Whitegates

Thank you for your review of Whitegates Care Home, we are so pleased that you have enjoyed your stay with us, I will share your comments with the team. Many thanks once again.


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Review from R W (Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A comfortable and well-run home. It is of much value to me as an elderly widow and provides all the services I require in a friendly and helpful manner.

Reply from Michelle Bryant, Home Manager at Whitegates

Thank you so much for your lovely review. We greatly appreciate your kind words and I will share your comments with the team.


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Review from Jean S (Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home is excellent. It is the perfect place to be. The staff are helpful and very obliging. The food is excellent. I would recommend it to anyone.

Reply from Michelle Bryant, Home Manager at Whitegates

Thank you so much for your lovely review. We greatly appreciate your kind words and I will share your comments with the team.


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Review from Ruth G (Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I became housebound and moved into Whitegates in September 2022.
I have a very comfortable, spacious room with delightful views over farmland. The food is excellent with plenty of choice. Having lived alone most of my life, I am enjoying the company of other residents and staff. Most of all I commend
the high standards and quality of the accommodation with the warmth and friendliness of the staff. Homeliness of the highest quality.

Reply from Clint Farmer, Home Manager at Whitegates

Thank you for your review of Whitegates Ruth, we are so pleased that you have made Whitegates your home and that you are enjoying being one of the residents and interacting well with everyone at the home. It's so lovely to see that you have settled well and enjoying your room and the meals.
Many thanks once again for taking the time to complete the review of our home and yours.


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Review from M B (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We went to the Christmas party which was fantastic. The singer entertained at the summer BBQ and is a regular visitor, he didn't disappoint this time. Fantastic food, wine and company. My dad and the other residents were all having a lovely time. The staff are always active and inclusive. They made
sure no-one was left alone ad did the volunteers.

Reply from Clint Farmer, Home Manager at Whitegates

Thank you for your review of Whitegates Care Home Martine, we are pleased that you have enjoyed the last two events and we do hope to do more during the course of the year for everyone to enjoy, I will share your comments with the team.
Many thanks once again.
Clint Farmer - Home Manager


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Review from Vicki M (Daughter of Resident) published on 9 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Whitegates for a few months having originally come in for respite following numerous falls in her own home. She is now a permanent resident and realises this is the best place for her, where she is safe and well cared for. The place is bright and airy and beautifully kept throughout,
with a sunny outdoor seating area and large grounds. Her room is a good size, newly decorated with lovely views across the countryside. The food is always excellent and Mum looks forward to her meals. The activities provided are varied and entertaining and the team, whilst trying very hard to encourage residents to join in, are respectful of those who choose not to. All the staff are very caring and patient, with a wealth of experience and knowledge about the needs and demands of looking after the elderly.
The staff provide excellent 24-hour care and always keep me informed about my mum, which is very important to me as I do not live nearby. Altogether a brilliant care home.

Reply from Clint Farmer, Home Manager at Whitegates

Dear Vicki,
Thank you for completing this review for Whitegates, we are pleased that Mum has decided to stay with us and that she has started to settle and make Whitegates her home. We are pleased that this gives you peace of mind knowing that Mum is in a much safer environment. I will share all your feedback with the team and once again thank you for sharing your experience.
Many thanks,
Clint.


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Review from A C (Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I prefer not to recommend anything to other people. Very unwise. I do not have any experience with other homes so it is difficult to judge. However, I have been satisfied. Carers are good. The Interior of the building is well kept. Outside is a wonderful country situation. The other night I was very
unwell and the care for me was excellent. Normal daily activities are well chosen and we can always make suggestions.

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Review from Joan P (Resident) assisted by family/friend published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fun activities in the afternoon. Lovely location and building. Very friendly and helpful staff. I am very well looked after. I get a bit lonely in the evenings as everyone goes to bed.

Reply from Clint Farmer, Home Manager at Whitegates

Thank you so much for this lovely review and comments, we are pleased that you feel safe and at home at Whitegates early into your journey with us. We are pleased that you are enjoying the activities too. I have advised the activities team regarding the evenings to see what they can suggest/support for you.


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Review from Brenda H (Daughter of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been looked after with care and attention from her first arrival. Carers are kind and thoughtful with many more senior carers having been there throughout. Meals have now significantly improved with an excellent new chef.

Reply from Clint Farmer, Home Manager at Whitegates

Thank you for this positive review, Brenda, we are very pleased that you are happy with the care and treatment that Mum receives at Whitegates, I will share your review/comments with the team.


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Review from Pam R (Daughter of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Whitegates in Westfield for two months. Initially, she went for respite care, within a month she wanted to stay. My sister and I were very unsure that she would want to stay - she loved her home. When asked on several different occasions, Mum said she wanted to stay. Yesterday
she said she loved being there!
She enjoys the variety of activities and had been in a small discussion group a few days ago and she said she "felt so alive" talking about historical things and different subjects. Mum has also put on weight, much to our delight, as she was just like a little sparrow. Good food too. Mum loves the people that work in the home and also the volunteers -everyone is so thoughtful.
Mum is always laughing and, at 96, she feels that she has a new lease of life. Everyone is treated as individuals with different personalities and needs and there is a wide variety of things to do to satisfy all.
The rooms are beautiful, the garden and the setting delightful.

Reply from Clint Farmer, Home Manager at Whitegates

Thank you, Pam, for your review of our home and the care that Mum is receiving at Whitegates, we are so pleased that Mum is enjoying herself and lovely to hear and see that she has found new energy to join in with all the activities and is also interacting well with the other residents and staff. We are also pleased that she is enjoying the meals at Whitegates too as the activities and meal times are a real highlight of the Whitegates experience.


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Review from J L (Daughter-in-law of Resident) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum really enjoys all the activities as they are varied and great fun.
Mum finds the meals delicious with lots of variety and well cooked.
The special afternoons such as Filliapno day and teddy bear picnic are fantastic and I enjoy hearing all about them. Overall Mum is very happy at Whitegates
so her family are delighted.

Reply from Clint Farmer, Home Manager at Whitegates

Thank you so much for completing this review for us, we are all very pleased that Mum is enjoying her time at Whitegates, and its good to know that she is sharing these details with you during your visits, I will make sure that the activities team and the chefs are aware of your comments.


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Review from Elizabeth C (Niece of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my aunt was very important to me as I was living so far away from the home. The staff kept me informed of any changes in my aunt, and the phone calls between us were always met with reassurance that my aunt had settled into the home and with the other residents.

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Review from Janet B (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Whitegates from October 2019 until her sudden death in January 2021 (not COVID-19). The home is well managed, all members of staff are professional and extremely caring. Whitegates is homely and clean. The grounds of Whitegates are delightful with a lovely large outdoor seating
area. Summertime saw Pimms parties and al fresco dining being enjoyed by residents. The food is well presented, varied and beautifully cooked. A wide variety of entertainment is provided, Mum looked forward to participating in activities. During COVID, relatives were kept up-to-date with all relevant news and information at Whitegates. I was relieved that Mum was safe and had company during this awful time. Whitegates has its own Facebook page, allowing friends and family to view day to activities through photos and videos. We visited when permitted, the visits were very well organised and safe. Mum was very happy at Whitegates, thanks to the dedication of all members of Whitegates staff.

Reply from Clint Farmer, Home Manager at Whitegates

Thank you so much Janet for completing a review for Whitegates, we always appreciate feedback, and I have been able to share your review with the staff and they have all been very touched by the comments. Your mum loved Whitegates and would regularly inform me how wonderful Whitegates was to her. She always enjoyed the food, especially being a caterer herself, your mum was always willing to take part in activities especially those Pimms parties and recently took a great interest in Vibrant Communities, we will all miss your mum at Whitegates.


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Review from Jean S (Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is the most perfect place to be in. The staff are really good about the Coronavirus. We have never had a virus, it goes to show the care they take to keep us virus-free. It is wonderful to be in a home where I feel safe and am very well looked after.

Reply from Clint Farmer, Home Manager at Whitegates

Thank you so much for your lovely review. We greatly appreciate your kind words.


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Review from J B (Daughter of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed by how Whitegates Care Home have handled the Covid-19 situation and have been COVID-free. The 'in house' activities have been very good and staff have worked very hard to keep everyone entertained. A big effort has been made in the gardens with hanging baskets and pots to
give residents a lovely outlook and a conversation interest.

Reply from Clint Farmer, Home Manager at Whitegates

Thank you for your review. We greatly appreciate your feedback and are pleased to hear that Whitegates has made such a positive impression on the families of our residents.


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Review from Sue W (Daughter of Resident) published on 6 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at Whitegates from 2017 until she died there on 8th April. I wanted to say how completely marvellous all the staff were with my mother who was a reluctant resident. During the last four weeks of her life, when she was returned from hospital with an undiagnosed fracture, they were
so kind and caring and I would include every member of the homes community. They were also caring towards my brother and myself and made a difficult situation easier to bear. The accommodation at Whitegates was so good as well as was Mum's food and the endless cups of tea willingly provided to us when we visited.
The home is cheery; there is a wonderful entertainments team. All in all, really, ten out of ten.

Reply from Clint Farmer, Home Manager at Whitegates

Sue, many thanks for your kind review for Whitegates. It was such a pleasure for the team to be able to welcome Mum back to Whitegates for her final weeks and I’m sure that this made things much more comfortable for her, being in her own room with familiar faces around. I will share your comments with the staff and please do call in when it’s safe to do so as we miss you both visiting us at the home.


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Current Review Score: 9.5 (9.450)

Overview of Review Score

The Review Score of 9.5 (9.450) out of 10 for Whitegates is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Whitegates is calculated as follows: ( (67 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 84 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Whitegates is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (6)

Michelle

Michelle Bryant

Job Title: Home Manager

Michelle has over twenty years of experience within the care industry. Michelle Joined Greensleeves Care in 2009 and joined the team at Whitegates in June 2023, I believe that the resident always comes first and we aim to deliver high standards of care and maintain their independence in doing so.


Andy

Andy Wilson

Job Title: Family Liaison Manager

Joined: 2018

I feel privileged to support and reassure both residents and their families with their journey when joining the Whitegates community. When I’m not at work I love spending time with my partner and my dog Floyd or enjoying a round of golf.


Aleth

Aleth

Job Title: Care Supervisor

Joined: 1997

I qualified as a midwife in the Philippines in 1987. I worked in Neonatal wards in the Hospital and also out in the community.
I joined Whitegates in 1997 as a care assistant and then became a senior care assistant once I completed my NVQ L3.
I believe in providing a very good standard of care to our residents, I particularly enjoy the satisfactory rewards received upon doing this.


Emily

Emily

Job Title: Senior Carer

Joined: 2015

I enjoy my role as senior carer looking after the residents and making sure
that all their needs are met; I work with a fantastic team of staff supporting each other. When I’m not working I enjoy gardening,
walking my dog, spending my time with my family, enjoying holidays on the Spanish islands and going out with friends for meals.


Maria

Maria

Job Title: Senior Care Assistant

Joined: 2016

Being a senior carer can be challenging role but also one of the most rewarding and fulfilling jobs, for me it’s a way of life, and not just a job. Whitegates is my second home, we work hard as a team in providing our residents a healthy, comfortable and safe place to live.


Stephanie

Stephanie

Job Title: Administrator

Joined: 2010

I love working at Whitegates as it is has a great family atmosphere. We are very supportive to each other, our residents and their families. We have many events at Whitegates for relatives, residents and staff to mix socially giving lots of hilarity and wine. I like cycling, running and have a hectic social life with friends.


Frequently Asked Questions about Whitegates

What types of Care is Whitegates registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whitegates provide?

Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Whitegates have?

There are 22 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Whitegates?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitegates to the centre of Hastings?

3.1 mile(s) as the crow flies, distance by road may be significantly further.