Whitegates

Westfield Lane, Westfield, Hastings TN35 4SB
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9.5 45 Reviews
  • Whitegates, Hastings
Whitegates care home in Westfield near Hastings is a charming purpose-built residential home, highly recommended by the home's residents and their relatives and friends (please see the latest reviews on carehome.co.uk).

The home provides the very best residential care to the older people of Westfield, Sedescombe, Battle, Hastings and the East Sussex area.

The home is set in five and a half acres of countryside, providing residents with a peaceful and relaxing environment.

Fully qualified staff are on hand 24 hours a day to offer care tailored to meet the needs of the individual. Please contact us for more information and to arrange a visit.

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Care Provided by Whitegates

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 24 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Bariatric Care/Obesity
  • Cancer Care
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Michelle Bryant (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Whitegates

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Our residential care fees start at £1,429 (as at March 2024) and come with our Home for Life financial guarantee. As a not-for-profit home, every penny from fees goes towards funding high-quality care and supporting a charitable mission. Exact fees depend on the specific care requirements of each individual - these are calculated following assessment and agreed clearly and transparently ahead of contract.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Whitegates Reviews (45)

Total of 45, showing 21-40
9.5

Whitegates has a Review Score of 9.5 (9.450) out of 10, based on 7 reviews in the last 2 years. Over all time Whitegates has 45 reviews.

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Review from John B (Son of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Whitegates for the past three years but recently died. I wish to take this opportunity to sincerely thank the management and staff at Whitegates for all the care, sympathy and sheer professionalism they exhibited - especially during my mothers final weeks. Whitegates is well
managed and one has the impression that quality of care is given priority over any profit motive. The layout and rooms are of high quality and the standard of equipment is generally sound. I have nothing but respect for the outstanding staff who demonstrated their value over and over again. My mother did not like being institutionalized and, with her dementia worsening, would often make this clear to all. She was however still treated with absolute understanding, kindness and good humour. I am so grateful.

Reply from Clint Farmer, Home Manager at Whitegates

Thank you, John, for your review, It was a real pleasure for the care staff to look after Mum and be part of her life, she is already missed very much by all. I have shared your review with the team and they were touched by your kind words, we will all miss both of you visiting the home.


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Review from D L (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in Whitegates Care Home for approximately one and a half years at the age of 93-94, with early stages of dementia. After a short respite stay she agreed to move into a very nice, sunny room with French doors onto the garden. She enjoyed the daily activities, from flower arranging to bingo,
plus visits by local children and friendly pets, and outings to local places of interest. The atmosphere is of a country hotel, helped by the scale of the place - 21 rooms, and the friendly, helpful staff and carers who look after the residents as though they are in their own home. Thank you to you all.

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Review from A O (Daughter of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Whitegates have been very caring and helped my mother settle after a difficult time having two brain operations and losing her husband. It was a very upsetting time. But they persevered and were very patient and now she is very happy and settled. It's such a welcoming place, the whole family,
including her great-grandchildren, enjoy visiting. We can't thank them enough.

Reply from Clint Farmer, Home Manager at Whitegates

Thank you A O, for this positive review that I will share with the staff, we are so pleased that Mum improved and was able to stay at Whitegates and is now enjoying life again. I know Mum enjoys all the family visiting her and we do too.


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Review from A C (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been at Whitegates for 5 years, and she has always been looked after in a most caring and dignified manner. I am very grateful to all the staff for all they do for my mother. Thank you so much.

Reply from Clint Farmer, Home Manager at Whitegates

Dear Alison, Many thanks for this very positive review for Whitegates. We are delighted that you and your Mum are impressed with the care and service that you receive from the staff at Whitegates. We are very proud that you and Mum are members of our extended special family at Whitegates. Thank you, Home Manager


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Review from Jackie S (Daughter of Resident) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was wonderfully happy at Whitegates for her final years. All the staff were so attentive and friendly and nothing was too much trouble for them. There were plenty of activities that kept her busy, even if she didn't feel inclined to join in due to lack of vision, she still enjoyed listening
to the goings-on around her. My mother always enjoyed her food and the meals were varied and always very tasty. The daily glass of sherry was always very welcome.
For anyone trying to decide about a care home, I would encourage them to visit Whitegates to see what they think. My initial one was that it is more like a country hotel with a friendly environment and, I have to say, my views did not change. A wonderful place.

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Review from P C (Respite Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very pleasant week.


Excellent staff - very kind and helpful.


Excellent catering - always a choice and very well prepared.


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Review from Pamela J (Mother of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent!! Very homely, nothing too much trouble. Thank you.

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Review from P T (Friend of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been a resident for over 18 months, she recently described the staff to me as "The family I never had". I cannot think of a better tribute to the love and care she has received. Nothing in life is perfect but Whitegates and its staff are pretty close.

Reply from Clint Farmer, Manager at Whitegates

Thank you for a lovely tribute to the Staff and Whitegates most appreciated by all, we are very pleased that our residents feel loved and part of the Whitegates family.


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Review from Howard N (Nephew of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt's association with Whitegates goes back 10 years. During that time she received care of the highest quality from a loving and dedicated staff. There was always a warm welcome and a ready cup of tea for myself when I visited. Both her rooms were attractive, light, cheerful and pleasantly furnished.

Reply from Clint Farmer, Manager at Whitegates

It was a pleasure to have your Aunt stay with us and thank you for the kind words in this recommendation, your Aunt was a lovely lady and respected highly within and outside of Whitegates for her professional career and challenges, she will always be remembered and never forgotten.


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Review from Janet F (Respite Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second visit. Last summer I had an emergency operation to deal with a twisted bowel and was lucky to survive! After several months in hospital, I wanted a 'bridge' between that environment and home and spent three weeks here.
It was ideal for this purpose. The setting was more like a small
country house hotel and the staff were superb. I was very nervous about managing the stoma bag and my time here gave me much greater confidence.
After a second operation to remove the bag, I had no hesitation in coming back and I remain very happy with the service provided.

Reply from Clint Farmer, Home Manager at Whitegates

Always a pleasure to have Janet come and stay with us at Whitegates and we are delighted that Janet enjoyed her stay with us on this second occasion, we are also pleased that Janet is making a good recovery and we do hope that we will see Janet again in the future.


Thank you for the recommendation, Janet.


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Review from L L (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to the staff and management of Whitegates for the way they looked after my mum, they were so friendly, sincere and attentive, she enjoyed wonderful food and peace and quiet and looked so much better when we collected her.


This stay has given her an idea of what it is like to be in

a retiremenet home and she informs me that she would be happy to return any time as it is so 'homely there'. My thanks to you all.

Reply from Clint Farmer, Home Manager at Whitegates

We are delighted Lyn that Mum enjoyed her two weeks stay with us at Whitegates and was feeling much better for her return home, we look forward to welcoming her again in the future.


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Review from Richard H (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care has been excellent. Since coming to Whitegates a year or so ago. Her health has improved and she is calm and content. My wife's mother also resides at the home, so we have double perspective.

Reply from Clint Farmer, Home Manager at Whitegates

It's always good to receive positive feedback when we have made a real difference to the resident's life especially when they can feel safe and content. Thank you, Richard.


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Review from I L (Nephew of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything about Whitegates is beautiful. The residents have a quality experience and I believe this to be reflected in the fees. Uncle is an extremely difficult man and has found fault throughout his life, although even he has trouble finding fault here. Relatives are always included in activities
should they want to be. There is a very positive ambience when entering the premises which is continued through to the individual rooms and the caring staff.

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Review from Fiona S (Daughter of Resident) published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went to stay at Whitegates Retirement Home when my sister and I were both on holiday. The care he received was 5-star. The staff were wonderful, the rooms comfortable and he really enjoyed the food and the entertainment. One of the things I really noticed was that the staff took time to interact
with the residents and seemed to be genuinely interested and caring. While dad was at Whitegates Retirement Home, he became very poorly and was admitted to hospital. Upon discharge, he returned to the home to convalesce for 10 days and we visited daily. We felt he was incredibly well cared for and all his needs met.

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Review from Rachel C (Daughter of Resident) published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Whitegates for a 3 week respite period.
She has been really well looked after, she has eaten well, looks amazing, is calm, but also has been occupied every day.
Dad has been to visit on many occasions and joins mum for lunch, and he has been made very welcome.
We have really felt mum
has been safe and looked after so we all could have some respite.

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Review from Claire R (Daughter of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Whitegates for 2 weeks respite care. Everyone was very kind and welcoming, it made it so much easier for me to leave her and she settled in quickly.


She enjoyed the stay - company, surroundings and food. The break did us both good! Mum is looking forward to going again.


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Review from M L (Resident) assisted by family/friend published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bathroom needs updating, at present unable to have a bath or shower.

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Review from N.R.F (Son of Resident) published on 21 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy to leave my mother in the care of Whitegates Retirement Home knowing that she would be safe and well looked after for a very busy period in our lives. The staff are very caring, friendly and considerate. In general, the care home is very homely in so much as it does not overwhelm you
with a feeling of being too clinical. All the patients seem to be very happy to be here. The home itself is very relaxing and situated in a lovely environment.

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Review from A S (Daughter of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother aged 96 entered Whitegates Retirement Home just over two weeks ago and I have been delighted to find the staff all of them caring and helpful and knowledgeable. The food is homemade and delicious with a selection offered both for lunch and supper. Visitors can stay for lunch for a small fee
and are always offered tea and coffee depending on the time of day.

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Review from Patricia T (Friend of Resident) published on 28 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On a visit to my friend, she said: "This home is a gift from God". I and other friends watch over her as she has no relatives and we take our responsibility very seriously. We are so impressed with the standard of care and concern are shown from important aspects - medication and dealing with doctors
to personal contentment - hairdresser and hygiene. All things are given with the respect an elderly person deserves.

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Current Review Score: 9.5 (9.450)

Overview of Review Score

The Review Score of 9.5 (9.450) out of 10 for Whitegates is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Whitegates is calculated as follows: ( (67 Excellents x 5) + (13 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 84 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Whitegates is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (6)

Michelle

Michelle Bryant

Job Title: Home Manager

Michelle has over twenty years of experience within the care industry. Michelle Joined Greensleeves Care in 2009 and joined the team at Whitegates in June 2023, I believe that the resident always comes first and we aim to deliver high standards of care and maintain their independence in doing so.


Andy

Andy Wilson

Job Title: Family Liaison Manager

Joined: 2018

I feel privileged to support and reassure both residents and their families with their journey when joining the Whitegates community. When I’m not at work I love spending time with my partner and my dog Floyd or enjoying a round of golf.


Aleth

Aleth

Job Title: Care Supervisor

Joined: 1997

I qualified as a midwife in the Philippines in 1987. I worked in Neonatal wards in the Hospital and also out in the community.
I joined Whitegates in 1997 as a care assistant and then became a senior care assistant once I completed my NVQ L3.
I believe in providing a very good standard of care to our residents, I particularly enjoy the satisfactory rewards received upon doing this.


Emily

Emily

Job Title: Senior Carer

Joined: 2015

I enjoy my role as senior carer looking after the residents and making sure
that all their needs are met; I work with a fantastic team of staff supporting each other. When I’m not working I enjoy gardening,
walking my dog, spending my time with my family, enjoying holidays on the Spanish islands and going out with friends for meals.


Maria

Maria

Job Title: Senior Care Assistant

Joined: 2016

Being a senior carer can be challenging role but also one of the most rewarding and fulfilling jobs, for me it’s a way of life, and not just a job. Whitegates is my second home, we work hard as a team in providing our residents a healthy, comfortable and safe place to live.


Stephanie

Stephanie

Job Title: Administrator

Joined: 2010

I love working at Whitegates as it is has a great family atmosphere. We are very supportive to each other, our residents and their families. We have many events at Whitegates for relatives, residents and staff to mix socially giving lots of hilarity and wine. I like cycling, running and have a hectic social life with friends.