Whitecliff has a Review Score of 9.9 (9.854) out of 10, based on 14 reviews in the last 2 years. Over all time Whitecliff has 37 reviews.
Review from Mollie K (Wife of Resident) published on 9 November 2021
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Overall Experience
5.0 out of 5
Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at Whitecliff
Thank you for your kind words, I will ensure that I pass on your comments to the rest of the team.
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Review from Terence L (Brother of Resident) published on 23 August 2021
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Overall Experience
4.0 out of 5
Reply from Lynda Dewhurst, Director at Whitecliff
Thank you for your kind words. I am pleased that you have enjoyed having a meal with your sister.
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Review from Gerald W (Resident) published on 9 August 2021
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Overall Experience
5.0 out of 5
Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at Whitecliff
Thank you so much, Gerald. I will pass on your kind words to all the team at Whitecliff.
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Review from Amanda B (Niece of Resident) published on 28 July 2021
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Overall Experience
1.0 out of 5
Reply from Poppy Bellchambers, Executive head of Outcomes and Placements at Whitecliff
We are very sorry to hear your aunt is not recovering well from her fall, we take all complaints seriously and most importantly we ensure safety of our residents is paramount. Any accidents or incidents that occur in the Home are investigated and reported to CQC, ASC and RIDDOR when appropriate, please contact the Home if you wish to have access to any of these reports to reassure you appropriate care was being given and risks were managed in the most effective and least restrictive way possible. Once again we are thinking of you all during this difficult time.
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Review from Sharon V (Daughter of Resident) published on 17 March 2021
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Overall Experience
5.0 out of 5
Reply from Lynda Dewhurst, Director at Whitecliff
Thank you for your review. We are pleased your Mum has settled with us.
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Review from Deborah U (Daughter of Resident) published on 12 March 2021
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Overall Experience
5.0 out of 5
Reply from Lynda Dewhurst, Director at Whitecliff
Thank you for such lovely words. We are looking forward to welcoming family and friends back to our homes.
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Review from Debbie W (Daughter of Resident) published on 26 February 2021
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5.0 out of 5
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Review from P R (Wife of Resident) published on 18 February 2021
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5.0 out of 5
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Review from V J (Cousin of Resident) published on 11 February 2020
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5.0 out of 5
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Review from K S (Daughter of Resident) published on 6 February 2020
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5.0 out of 5
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Review from M B (Friend of Resident) published on 11 December 2019
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5.0 out of 5
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Review from Jane S (Daughter of Resident) published on 11 October 2019
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5.0 out of 5
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Review from R W (Wife of Resident) published on 18 September 2019
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4.0 out of 5
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Review from F W (Daughter of Resident) published on 18 September 2019
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5.0 out of 5
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Review from B N (Friend of Resident) published on 24 July 2019
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5.0 out of 5
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Review from S M (Daughter-in-law of Resident) published on 18 July 2019
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4.0 out of 5
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Review from Jacqueline L (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.9 (9.854) out of 10 for Whitecliff is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.854 for Whitecliff is calculated as follows: ( (140 Excellents x 5) + (24 Goods x 4) ) ÷ 164 Ratings = 4.854
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Whitecliff is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Mar 2023
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Job Title: Owner
Joined: 2003
Lynda, alongside her husband Kevin, started the company in 2003 when they purchased Whitebriars.
Lynda has been involved with the shaping of Coast Care Homes since the beginning and has been a driver in ensuring the homes are welcoming and have a homely feel. Lynda has been integral in helping to ensure the company has a positive Social Media presence, which has contributed massively towards the excellent reputation that Coast Care Homes have in the East Sussex area.
Lynda’s day-to-day involvement is in guiding the Activities & Outcomes team, to ensure Coast Care Homes sets itself apart from other local homes in the area, by providing Outstanding Outcomes. Lynda is also heavily involved in planning regular Staff Appreciation events, ensuring that staff feel valued when working for Coast Care Homes and improving staff retention.
Job Title: Owner
Joined: 2003
Kevin, alongside his wife Lynda, started the company in 2003 when they purchased Whitebriars. Before this, Kevin had spent most of his career in the construction industry, before he decided he needed a career change.
Whilst Kevin did not have a background in care before this, Kevin quickly identified the areas of care that were failing and made it his mission to ensure Coast Care Homes Ltd was a leader in providing innovative outcomes and outstanding person-centred care. Kevin has been ever-present at all services and supports the management teams daily, offering experience and guidance.
Kevin’s inspiration came from David Sheard from Dementia Care Matters, and the ethos instilled by Kevin is present in all the services.
Job Title: Operations Manager
Joined: 2012
Bill started with Coast Care in September 2012, starting at Whitecliff Care Home as a Care Assistant. Bill joined Coast Care after caring for his grandad who suffered from Dementia & Parkinson’s Disease.
Bill has a Level 5 Degree in Health & Social Care and has worked in several roles within the company, including as Manager at Coast Community Care, Whitebriars and Coast Care Centre. Bill has helped to foster a caring culture within the homes and has helped to develop processes that allow the Coast Care Culture to be given to clients who have Complex Nursing needs.
Bill’s strengths are in his focus on promoting high revenues and increasing profitability, contributing to increased revenue streams across the services managed.
Bill is currently involved in an Operational sense for all the services, however, he has day-to-day involvement with Coast Care Centre & Coast Community Care, supporting the management teams at these services.
Job Title: Operations Manager
Joined: 2010
Danielle Henderson has worked for Coast Care Homes for over 13 years. From the start of her employment with Coast Care, she has always shown great passion, empathy, and loving support to those she has cared for.
This approach has translated to other relationships with residents' families, health professionals and staff teams. Danielle has risen from a carer role to Team Leader, Deputy Manager, Home Manager and now an Operations Manager.
Danielle is a fantastic communicator and motivator, she spends many hours in constant supervision building her management and staff teams and helping them to deliver an extremely high level of person-centred care. She ultimately though, has a very special and consistent relationship with her residents, always trying to discover more of their own unique personalities and working hard with her staff and activities teams to connect and meet all their emotional and physical needs.
Danielle has helped to foster efficient and hardworking teams, whose primary focus is ensuring that the residents have the best lived experience. Danielle is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.
Job Title: Operations Manager
Joined: 2022
Lindsey started with Coast Care in January 2022, joining the company as an Operations Manager. Lindsey has lots of experience in care, and before joining Coast Care Homes, had been overseeing other homes locally. Lindsey is passionate about person-centred care and it’s because of this, that she has been such a good fit at Coast Care Homes.
Lindsey’s strengths are in her calm and caring nature, which allows her to never be flustered and is excellent at problem-solving in moments of difficulty. Lindsey has also shown strength in her staff management skills, in being able to effectively communicate Coast Care Homes's vision for all staff joining the company.
Lindsey is currently involved in an Operational sense for all the services, however, she has day-to-day involvement with Whitebriars Care Home, Whitebeach Care Home & Whitecliff Nursing Home, supporting the management teams at these services.
