Ash Grove Care Home - Specialise Dementia

8-10 Woodville Road, Bexhill-on-Sea TN39 3EU
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9.2 45 Reviews
  • Ash Grove Care Home - Specialise Dementia, Bexhill-on-Sea
Ash Grove Care home provides dementia, old age care and day care to older people in Bexhill, with a homely atmosphere, provided by experienced staffed team.

The home has a number of rooms, many with en-suite facilities and wet rooms. It has two large communal lounge areas and access to an open plan kitchen, ensuring residents feel at home.

Outside the home, residents can enjoy a back garden, where they can relax freely, whilst alarms surrounding the property alert staff to anyone outside.   

The home features lift access to all floors ensuring residents can access the all facilities on site and are easily able to travel the short distance to the sea front and local facilities in Bexhill-on-Sea.

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Care Provided by Ash Grove Care Home - Specialise Dementia

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lisa Moore (Care Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 4

Funding & Fees Guide for Ash Grove Care Home - Specialise Dementia

  • Weekly Charges per Person
    • Self-Funded Residential Care from £900
    • Self-Funded Residential Dementia Care from £950
    • RESPITE Self-Funded Residential Care from £900
    • RESPITE Self-Funded Residential Dementia Care from £950

  • Our fees for the Day Centre are as follows
    £80 per day without transport
    £90 per day with pick up OR drop off
    £100 per day with pick up AND drop off
  • (these prices are only a guideline, please contact Ash Grove Care Home - Specialise Dementia to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • free parking


Ash Grove Care Home - Specialise Dementia Reviews (45)

Total of 45, showing 1-20
9.2

Ash Grove Care Home - Specialise Dementia has a Review Score of 9.2 (9.195) out of 10, based on 5 reviews in the last 2 years. Over all time Ash Grove Care Home - Specialise Dementia has 45 reviews.

Overall Experience

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Review from Emily A (Relative of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative is so happy at Ash Grove! Everyone is so friendly and caring. They always have enough time to help, either with my relative or with any enquiries I may have. The food looks delicious and the rooms are warm and cosy. I cannot speak highly enough of the staff at Ash Grove and really appreciate
all that they do for my relative.

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Review from Janice B (Daughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been attending the Day Centre at Ash Grove since the summer. All the staff are friendly and welcoming. The day centre manager has gone out of her way to help my mum settle in and feel at home with patience and understanding. She has taken the time to find out what Mum likes doing in order
to provide much-needed activities and stimulation.

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Review from Sally E (Daughter of Resident) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this facility warm not only physically but emotionally too. Most interact with each other at all levels. As a visitor, I felt very welcome and part of a huge family.
I have not seen my dear dad so happy and relaxed for a long time, since living there, it has given him a second lease of
life.

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Review from Dawn S (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love Ash Grove when I walk in, smell clean washing, home cooking and very happy residents.

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Review from D G (Wife of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very kind and caring, nothing is too much trouble. Lovely warm and welcoming at all times.

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Review from M C (Husband of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ash Grove is a good and caring home with very helpful and friendly staff. All the staff in the home will always put themselves out to help you and your loved one and all I can say is a big thank you.

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Review from Sandra B (Daughter of Resident) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Ash Grove for almost twelve months. All the staff are warm and friendly and when we visit nothing is too much trouble, even on the few occasions when we have arrived unannounced. She is looked after with respect and kindness and the staff are also very supportive to us as it
has been a difficult time. She likes all the staff and they are very patient with her and they are very caring.

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Review from J M (Son-in-law of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home appears very homely. Staff are attentive and welcoming during visits. The team facilitated a room move after the client had shown preference to a different room - very person-centred. The staff appear to enjoy time with clients in communal areas. Lots of laughing could be heard.

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Review from Janine P (Daughter of Resident) published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home are kind, considerate and helpful at all times. My mother is 102 years old and very independent, but the staff are wonderful with her. I cannot praise the staff enough.

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Review from M M (Son of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although this care home has a CQC rating of good when it should be excellent. There have been no cases of covid19, amongst the residents or the staff. The management and care assistants are all first-class and can take great pride in all they do. My mother always talks very highly of all the staff,
which of course, makes me very happy. Thank you very much for looking after Mum.

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Review from Suzanne B (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words seem inadequate to explain the excellent level of care and attention that was given to my mother in her last few years at Ash Grove. The home has a warm, friendly atmosphere and all the staff are very attentive to all the residents. I had no doubts leaving my mother in their safe hands, she was
always treated as an individual and with respect and was looked after with such kindness. She was never forced to do anything she didn't want to but would be gently encouraged when needed. During my mother's last few weeks, the staff went beyond their duty of care and were always there when required without encroaching on the family personal time. Having spent many hours with my mother during her last few days, I witnessed first hand how the staff perform and I have nothing but praise for the way they look after all the residents (and their families when they visit).

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Review from Ed G (Husband of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management are very helpful, friendly and supportive. The carers are very good with the residents and treat them with respect and dignity, they also have patience with them and kindness. There are always different activities for the residents to stimulate them. The home is always clean and tidy.
The maintenance is very good with improvements and repairs going on most of the time.

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Review from Philip B (Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are so very kind and caring, often going beyond their station to provide the best care to the residents.
The home is very comfortable and the rooms are pleasant.
I have been here for a year and can truthfully say that everyone is taken such good care of.

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Review from Norman M (Husband of Resident) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife recently underwent a massive heart attack and the care, until the ambulance arrived was excellent.
She is, generally, very happy here. The happiest since the onset of dementia.

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Review from Raji S (Sister-in-law of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother in law spent his last few weeks at Ash Grove Care Home. We found the home clean and welcoming. The decor was pleasing.
It was heartwarming and put our minds at rest to see the care, love and support the staff gave him at this time. I can't thank them enough for their kindness and cheerfulness.

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Review from Arumugam S (Brother of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was very clean, above all the staff was very kind and understanding.
The family and my brother were pleased we selected Ash Grove Care Home for his end of life care.

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Review from Arumugam M (Brother of Resident) published on 14 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident of Ash Grove home. I found the home to be very welcoming, clean & Staff were very friendly My brother cared very well during his stay.
All his needs were fulfilled to his satisfaction.

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Review from Michael T (Son of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Ash Grove are always very attentive to my father and will always respond to any request I might make on his behalf.
I have observed great acts of kindness whilst visiting my father and have noted many times how caring, compassionate and patient the staff are when dealing with the residents.

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Review from Chelliah G (Brother of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring place. Felt like home.

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Review from Thiyagarajah A (Friend of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and friendly environment.
Staff are knowledgeable and informative.

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Current Review Score: 9.2 (9.195)

Overview of Review Score

The Review Score of 9.2 (9.195) out of 10 for Ash Grove Care Home - Specialise Dementia is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Ash Grove Care Home - Specialise Dementia is calculated as follows: ( (50 Excellents x 5) + (8 Goods x 4) ) ÷ 58 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.333 Points relating to the number of positive Reviews for Ash Grove Care Home - Specialise Dementia is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6. 5 Positive Reviews ÷ 6 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Ash Grove Care Home - Specialise Dementia

What types of Care is Ash Grove Care Home - Specialise Dementia registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ash Grove Care Home - Specialise Dementia provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Ash Grove Care Home - Specialise Dementia have?

There are 29 Single Rooms.

What are the Facilities & Services at Ash Grove Care Home - Specialise Dementia?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ash Grove Care Home - Specialise Dementia to the centre of Bexhill-on-Sea?

0.4 mile(s) as the crow flies, distance by road may be significantly further.