Review from E H (Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience

Very good. Staff are very kind.

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Review from E R (Resident) published on 23 January 2018
Submitted via Postal Card • Report

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Everything is good.

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Review from K H (Daughter of Resident) published on 23 January 2018
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Overall Experience

The frontline care staff are friendly and kind.

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Review from Jacqueline W (Daughter-in-law of Resident) published on 24 March 2017
Submitted via Postal Card • Report

Overall Experience

I find this care home to be warm and welcoming, a home from home. The staff are plentiful and attentive to the residents.
The bedrooms are clean and kept tidy. There appear to be plenty of activities for the residents to join in if they want to.

All in all a good experience, we are happy with the

standard of care.

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Review from D S (Niece of Resident) published on 11 March 2017
Submitted via Postal Card • Report

Overall Experience

Ash Grove Care Home have good management and staff employed. Both are of exceptional quality in the rest home with staff and management going the extra mile to ensure the residents are well cared for and happy. We are always welcomed and nothing is too much trouble.

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Review from Timothy T (Resident) published on 11 March 2017
Submitted via Postal Card • Report

Overall Experience

I was referred to this establishment for a short respite period. I have been made to feel very happy here and all of the staff are excellent at their jobs. Consequently, after this rest, I feel much fitter both mentally and physically.

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Review from I M (Son of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience

Friendly and welcoming staff. Very attentive. Safe and secure building. Very clean and comfortable accommodation. Wide choice of food and drink where staff would make alternative meals if needed. All staff seemed fully updated on our mum's day to day well-being and would give unprompted updates when

any of us arrived.
Great communications including phone calls to update as required.

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Review from N W (Granddaughter of Resident) published on 18 November 2016
Submitted via Postal Card • Report

Overall Experience

I felt that towards the end of my nans stay it become more of a business than a home. The original girls especially were still very good. However, due to new management, the others seemed to lose their passion. The home lost its sparkle and became too procedure driven.
With a little love and genuine

care the place could be great exactly how it was when we first moved nan in.

Reply from Puvi Sri, Director at Ash Grove Care Home - Specialise Dementia

This is an old review, related to a short term temporary manager and the manager was removed long ago. This reviewers grandmother was in our care home for 5 years. She was funded by ESCC Adult Social Care therefore; she was in a smaller room on the 1st floor for about 4 years. When she couldn’t walk Adult Social Care wanted to move her into a nursing home. But her daughter loved our care and services and doesn’t want her to move out of Woodville Rest Home and pleaded with us to keep her at Woodville. Therefore, we had made arrangements with Adult Social Care and the district nurse to keep her at Woodville. We never became nor moved towards business, during the care of this resident. When she was unable to walk, we gave her a room with one of the best facilities of the home, on the ground floor, without any extra charges (normally these rooms are for private clients).
You can see the resident's daughter's (Nikki W) review as well.
Currently, we have a new good manager, as well as our old same previous careers.

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Review from June S (Daughter of Resident) published on 17 November 2016
Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Woodville Rest Home for approx. 7 years. She had dementia and at times could be very confused and also very argumentative. There were times that she would test my patience but the staff would be so supportive and give advice on how to cope with this. The home had a very warm,

welcoming atmosphere. The staff are kind, friendly, caring and professional in what they do. My mother passed away at Woodville Rest Home peacefully in December and I felt the care she was given was only the best in every way possible. A big thank you to you all and I would recommend Woodville Rest Home to anyone -100%!

Reply from P.S, Director at Ash Grove Care Home - Specialise Dementia

This is an old review, related to a short term temporary manage and the manager was removed a longtime ago. The lady's grandmother was in our care home for 5 years. She was funded by ESCC Adult Social Care therefore; she was in a smaller room on the 1st floor for about 4 years. When she couldn’t walk Adult Social Care wanted to move her into a nursing home. But her daughter loved our care and services and doesn’t want her to move out of our care home and pleaded with us to keep her at Woodville. Therefore, we have made arrangements with Adult Social Care and district nurse to keep her at Woodville. We never became nor moved towards business, during the care of her mother. When she was unable to walk, we gave her a room with one of the best facilities of the home, on the ground floor, without any extra charges (normally these rooms are for private clients).
You can see her daughter's review as well.

Currently, we have a new good experienced manager, as well as our experienced old same previous careers.

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Review from G W (Nephew of Resident) published on 9 October 2016
Submitted via Postal Card • Report

Overall Experience

My Aunt has advanced dementia and is virtually immobile. She rarely understands when being talked to and cannot put a sentence together. The staff are warm, attentive, consoling and gentle. They give her little things to do like sorting teddy bears, not terribly tidy but she tries to put them in a box.

I am always made welcome and see my Aunt clean and well dressed and looking smart.
Besides my visiting the home I get calls and updates about my Aunt.

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Review from J.S.O (Daughter-in-law of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience

My mother-in-law spent about 6-7 years in Woodville Rest Home and all I can do is give nothing but praise for this care home. Staff were always obliging and everything was never too much trouble for them. Staff were always obliging and every time I visited, I always felt welcomed and felt there was

a very happy atmosphere. I was always given necessary information with regard to my mother-in-law on how things were, which made coping so much easier. I would always recommend this care home.

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Review from Cindy S (Friend of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience

My family have known this lady for a long time, so we came to the home to visit her. The staff were very hands on with the residents, making sure they have everything they need and are happy with everything. I am looking for a home for my mother and would be more than happy to have my mother in Woodville

Rest Home.

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Review from Sarah W (Niece of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience

Since being at Woodville Rest Home, my aunt has been made to feel settled and at home. The staff are caring and attentive and very considerate to her individual needs.

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Review from L E (Friend of Resident) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience

I find Woodville Rest Home a warm and friendly place with hardworking, loving staff who are dedicated to the residents that they feel safe and secure.

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Review from Malcolm O (Son of Resident) published on 26 August 2016
Submitted via Website • Report

Overall Experience

My mother had dementia and it took a lot of hard looking to find a care home that she felt at home in. She was welcomed by caring and friendly staff, mum had a nice bright room, plenty of food that was well cooked. She spent 7 very happy years there and was loved by all the staff before passing on.

I cannot thank the staff and management enough for looking after mum.

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Review from N S (Daughter-in-law of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience

Fantastic staff and they really take care of residents. I would have no hesitation in recommending this home to anyone.

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Review from Keith B (Son of Resident) published on 26 August 2016
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care and support my mother receives at Woodville. Staff are always helpful.

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Review from Kim S (Daughter-in-law of Resident) published on 19 August 2016
Submitted via Website • Report

Overall Experience

My mother-in-law has been here for a few years now and she is extremely well cared for. She has had some difficult problems but the excellent staff care for her as if she was their own relation. I can't visit as much as I would like but I am confident and secure in the fact that she is well-cared for

and happy. I can relax in knowing she is in safe hands. Her dementia can sometimes make her behaviour difficult to deal with but I cannot express how caring, patient and gentle the staff are. They absolutely make the place. It is her home there and the place makes it like a proper home, not a care home. However, they are professional and ensure the dignity of the residents are at the forefront of their care.

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Review from Paul D (Son of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience

My mother has dementia and so hardly knows where she is. The team appear to be very kind to her and work with her to calm her down and renew calm to her mind. I am sure that the quality of the food they give her renewed strength. Being able to have a few home belongings in the room will make things

easier for mother to remember a little of her previous life full of memories.

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Review from Nikki W (Daughter of Resident) published on 17 August 2016
Submitted via Postal Card • Report

Overall Experience

My mum was a resident of Woodville for over five years until her death in January 2016. The care staff looked after her very well and I think it was due to the care she received that she lived so long as she did. Even after nearly a year being cared for in bed she did not have a pressure sore. The care

staff always went an extra mile to look after her when I visited she was always clean and I felt happy to leave her in their care.

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Ash Grove Care Home - Specialise Dementia

Care Provided by Ash Grove Care Home - Specialise Dementia

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Funding & Fees Guide for Ash Grove Care Home - Specialise Dementia

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