Arlington House

10 Tennis Road, Hove BN3 4LR
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8.4 5 Reviews
  • Arlington House, Hove
Arlington House is a family owned and run residential care home just up from seafront that specialises in dementia care. The home offers care & support for people with a range of age related health needs and prides itself on providing safe, timely care in a respectful, dignified manner.

The team work closely with GPs, District Nurses, OT's, Social Workers, the Care Home Matron, etc. to ensure residents get appropriate specialist support. Residents are cared for according to their detailed personalised care plans, carried out by friendly and supportive staff who get to know each individual to build up trust and familiarity. The team at Arlington House consider residents part of their big extended family who's home they are privileged to work in.

Arlington House has a wonderful Head Chef and chef who produce the most delicious, healthy, freshly cooked meals for residents - with snacks and drinks available throughout the day and night.

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Care Provided by Arlington House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Montesano Care Ltd
  • Person in charge
  • Marina Allen (Registered Manager)
  • Admission Criteria
    • Private, Local Authority & NHS welcome.
    • Ages 65+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Arlington House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,360 – £1,450
    • Self-Funded Residential Dementia Care £1,360 – £1,450
    • RESPITE Self-Funded Residential Care £1,360 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,360 – £1,500

  • Our fees vary depending on the individuals needs, they do not include hairdresser, chiropodist, newspapers, clothing, alcohol, cigarettes, toiletries and other similar items of a personal nature/preference.
  • (these prices are only a guideline, please contact Arlington House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is an important, crucial part of the residents lives. The home encourages visits but ask that visits are booked in advance in order to provide the best experience for both the resident and visitor. Visits are booked by calling the office (9.00am to 5.00pm Monday to Friday).


  • Parking

  • There is ample street parking directly outside the home but please be aware of parking restrictions between 10am to 11am and 7pm to 8pm. Parking Wardens operate during these restricted times.


Arlington House Reviews (5)

8.4

Arlington House has a Review Score of 8.4 (8.428) out of 10, based on 2 reviews in the last 2 years. Over all time Arlington House has 5 reviews.

Overall Experience

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Review from Paul W (Son of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Arlington House for 3 years. During his time as a resident, he thrived in the loving and caring environment that was provided by the staff at Arlington House.
My father's needs were met to the highest standard and nothing was too much trouble.
My father required a ground
floor bedroom due to his condition and mobility, he was offered a light and airy room that overlooked the garden.
The food was a highlight for my father, the home-cooked meals were varied, tasty and appealing. Homemade desserts and cakes were always available.
Management were always available when needed, they were helpful and informative, offering help and advice when required.
I can’t thank Arlington House management and staff enough for all they did to make my father's stay with them the happiest that it could possibly be.
Everyone at the home worked tirelessly especially during Covid and the trying times that it presented. The home is outstanding in my opinion, thank you.

Reply from David Steedman, Owner at Arlington House

Thank you so much for your kind review. It was such a pleasure to have your dad with us, we miss having him around. I hope all is well with you both.


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Review from S S (Sister-in-law of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law became ill and unresponsive on a Saturday. We received a telephone call from the manager to inform us. She explained that he was poorly and that a duty Dr had been called out to see assess him. The call to the Dr was made very quickly and he was prescribed antibiotics for a chest
infection. The care he received over the next 48 hours was exemplary. He was being turned every hour to prevent sores.
We received another call from the manager Saturday evening to reassure us and again a call on Sunday.
Due to the quick action taken by the staff, what could have been a fatal infection is being cleared and he is recovering.
We are so very grateful for all the kindness and care by everyone at Arlington House. Thank you.

Reply from David Steedman, Owner at Arlington House

Thank you for your kind words, we are so pleased that your brother-in-law's health has improved. He's been with us over 6 years and as with all our residents he's very much part of the family. Big thanks go to our wonderful staff for their care, hard work and dedication.


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Review from Susie B (Daughter of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father lived here for over five years and was treated with the dignity and respect he deserved.
He was very well looked after - the staff were very friendly, caring and supportive and I felt like my father definitely got the best care for his needs.
Thank you to everyone at Arlington House for
giving my father the best opportunity.

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Review from A H (Daughter of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic management run this care home, before the COVID19 pandemic I thought this, but even more so now. They have put the resident care and protection first. The residents are treated with respect and dignity at all times and it is more like a family than a clinical feeling which has helped our family
feel better about being in a care home. I highly recommend Arlington House.

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Review from Diana M (Daughter of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been in Arlington House a year when we went into the first lockdown. She was extremely happy in the home and told me every time I had visited how good they were to her. They locked down early to keep the residents safe and we were grateful for that even though it was hard not to see her. We
did get to visit in 2020, but it was hard for her to hear me, 3 foot down a table and wearing a mask, so I write her letters telling her all the family is doing and the manager goes and reads them to her. The staff have been wonderful having to cope with extreme difficulties in the early days of Covid, and the owner got us a pod, so we could see her before Christmas. Presents and little treats have still found their way into her because they are so well organised and take them early so they can be sanitised. She enjoys her food now and eats a meal. Can't praise the staff and owners enough. Excellent care.

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Current Review Score: 8.4 (8.428)

Overview of Review Score

The Review Score of 8.4 (8.428) out of 10 for Arlington House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Arlington House is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.428 Points relating to the number of positive Reviews for Arlington House is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 2 Positive Reviews ÷ 6.6 = 0.303

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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David Steedman

Job Title: Proprietor and Registered Manager

Joined: 2018

Having experienced first hand how Dementia and old age impacted my own father and those close to him I wanted to do something to help others in the same position. With the help and support of my wife, Roxana we set up what was to become a successful and well respected domiciliary care company providing care for our customers in their own homes.


After several years and much thought we took over Arlington House in 2018 as we felt it would suit our more hands-on approach and enable us to be more involved, accessible and supportive of our residents and staff. What has been particularly rewarding is the sense of extended family, not just with our residents and staff but with our residents loved ones as well. We're all in this together!


Since March 2019 and with the support of a dedicated team of staff and our amazing Care Manager Chilie the home has been totally transformed, slowly but surely. We have instilled our ethos of patience, care, empathy and love. To us, “the resident always comes first”. We now have a happy well supported home where our residents know that they are genuinely cared about and that their best interests are at the forefront of everything we do.


We genuinely love what we do, it's far from easy but most things worthwhile rarely are.


Frequently Asked Questions about Arlington House

What types of Care is Arlington House registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Arlington House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Arlington House have?

There are 33 Single Rooms.

What are the Facilities & Services at Arlington House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Arlington House to the centre of Hove?

0.7 mile(s) as the crow flies, distance by road may be significantly further.