Grosvenor Lodge

40 Old Shoreham Road, Hove BN3 6GA
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9.5 22 Reviews
  • Grosvenor Lodge, Hove
Grosvenor Lodge in Brighton caters for older people, those living with dementia and mental health problems including those detained under the Mental Health Act.

The home aims to offer skilled care to treat all people who live, work and visit the home with respect at all times.

Staff encourage the right of independence of all residents, while also looking after their best interest to a more fulfilling life under care.

They also respect individual requirements for privacy at all times and treat all information relating to residents in a confidential manner.

The home recognises the individual need for personal fulfilment and offer individualised programmes of activity to meet the needs of residents.

At Grosvenor Lodge you can relax in the multiple lounges with a choice to listen to music, watch TV or sit quietly reading or reminiscing with family. There is a large garden to the rear which is well tended and allows the residents to enjoy the weather when possible with garden parties held for special events.

All nutritious meals are prepared on-site with any dietary needs taken into consideration.

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Care Provided by Grosvenor Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 31 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Maria Holliday-Welch
  • Person in charge
  • Kim Long (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1997

Funding & Fees Guide for Grosvenor Lodge

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,650
    • Self-Funded Residential Dementia Care £1,200 – £1,650
  • (these prices are only a guideline, please contact Grosvenor Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please phone the Care Home before visiting to book an appointment to see the Registered Manager and be given a tour of the Care Home to cause as little disturbance to the current residents as possible.


  • Parking

  • At the Care Home there is parking at the side of the building and when this is full there is pay and display on the street.


Grosvenor Lodge Reviews (22)

Total of 22, showing 1-20
9.5

Grosvenor Lodge has a Review Score of 9.5 (9.477) out of 10, based on 8 reviews in the last 2 years. Over all time Grosvenor Lodge has 22 reviews.

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Review from Mary C (Daughter of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult decision for our family to place my mother into a care home but unfortunately, like many people experiencing Alzheimer's became too difficult for us to give her the care she really needed. It turned into the best decision we made because we have total peace of mind that she is
safe and cared for by the home. It means that we can spend quality time with our mother now instead of the stressful situations we were dealing with. The home is really lovely, rooms are well kept, entertainment is really fun for the residents, staff and management are friendly and communicate well with us. Overall we are very happy with the care she receives under quite difficult circumstances due to the illness.

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Review from L C (Daughter of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well-run care home that listens to relatives and puts the residents at the heart of its care. Understands Dad's needs and ensures his quality of life is as good as it can be.

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Review from Ian H (Son of Resident) published on 24 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has now been here three and a half years and throughout this time he has always felt comfortable with all his needs met. From our view we see the effort and organisation put in place to cover all this. Credit goes to all the support staff and management. The pet visits bring a nice smile to his
face.

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Review from Deby M (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my mother receives is excellent. All teh staff are great. The home itself is lovely and always clean. Nothing is too much for any requests I have made. Management are approachable and friendly. The family are so reassured that our mum is treated with respect and dignity. I cannot
praise everything enough and have recommended this care home to friends.

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Review from Gary P (Son of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is resident and has been for the past 4-5 years. My father has also been resident. Our experience with my parents' treatment has been wonderful. The staff are so caring at all times, treating them with dignity, keeping them entertained and most importantly my parents were always clean and
fresh.
We are kept updated with any health problems that may occur by the management team. So that familiarity and bonding is built up with residents, generally my parents are allocated their own carer to wash and dress them each day. The carer then builds trust and friendship, which develops over months and years having the same carer.

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Review from Carol A (Sister of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Grosvenor Lodge Care Home to be very well run. Excellent contact with management who know all their residents very well. All staff appear to be very kind and patient with residents.

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Review from Paul S (Husband of Resident) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered Grosvenor Lodge in May 2022. Her Alzheimer's was causing memory problems with the addition of bouts of aggression and incontinence. Inevitably, the memory continues to deteriorate, but with the excellent care provided the aggression has largely been brought under control with added medication
when needed. I have the highest regard of the management and staff at Grosvenor Lodge. The care and attention is evident at all times. This year, 2023, has seen a complete refurbishment with fresh paintwork, new flooring etc.

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Review from Senis S (Son of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As with most people, I was full of mixed feelings about delivering my mum into the care of others. I shouldn't have. My mum's care has been first-class all the way. I'm full of gratitude for the consistent professionalism and especially the level of care from the whole team. My mum has actually thrived
in the Grosvenor Lodge, and I probably see her smile and laugh more now than in a long time. The care given has ensured she has kept her independence and is now a person who enjoys joining in with games and activities. Her needs are met in all ways, and I'm always grateful to the whole team.

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Review from A C (Relative of Resident) published on 16 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative has Dementia, and it was with a sad heart they had to be placed in a care home. A big thank you to the staff of Grosvenor Lodge for treating him with dignity and caring for him so well, which has made us feel happier with this decision knowing his needs are met, and he is safe in a happy
environment. (They really do have to understand the ups and downs of dementia to be able to deliver this level of care!).
He is happy with his spacious and bright room and gets on very well with the staff, who know that he loves biscuits with his numerous cups of tea!
A very big thank you to the team.

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Review from Jon T (Son of Resident) published on 23 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family cannot tell you enough how pleased we are with your care home. Every time we have visited or phoned everyone who has answered the phone or spoken to us face to face has been brilliant, our dad seems very happy there. He’s also well kept every time we have visited.
Thank you to
everyone involved. Thank you so much.

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Review from Dion T (Son of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family cannot fault anything with this care home, the staff go above and beyond all of our expectations and I know my Dad is safe and well looked after, he’s always well kept, happy and always has a smile on his face. Thank you to all involved at Grosvenor Lodge.

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Review from David M (Brother of Resident) published on 20 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot review all facilities as covid precautions mean I have not seen all of them. I can only really review the care and the staff and they have been excellent throughout the time my sister has been in the home.

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Review from Sharon P (Daughter of Resident) published on 20 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were reluctant to place my mother in care but we couldn’t cope at home any longer. They have made my mother so welcome she is so well looked after here. The staff are wonderful both with her and us when we make our visits. Couldn’t ask for a better safe place for her to be. Thank you to everyone
that works there.

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Review from Donna A (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Grosvenor Lodge for three and a half years now. Each and every member of staff are so dedicated, kind and caring and I honestly feel content and happy knowing that my mum is being loved and cared for by people who have a real understanding of Alzheimer's. The staff are angels and I'm
not sure what I'd do without them. I cannot recommend Grosvenor Lodge enough.

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Review from Nicki D (Wife of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy my husband is being well cared for by a friendly, efficient and kind team of staff. The care home is bright and airy and my husband's room has all his essential needs. He is safe and well-looked after.

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Review from P T (Husband of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in Grosvenor Lodge since July 2018. She is now in advanced stage of dementia and has been treated and shown every kindness and care since she arrived at the home.
I cannot speak highly enough of the staff and management of the home who have been operating under extreme pressure
for the last couple of years due to the pandemic.

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Review from Pat L (Sister of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was at a different care home but he never really settled. However, he was happy and settled in a very short time at this care home. My family and I have been very impressed by the friendliness, care and capabilities of all the staff there. The cleanliness there is exceptional. I looked at
several care homes before finding this one.

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Review from Julia L (Daughter-in-law of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful with the residents and look after them with loving care. They have my utmost respect and admiration. Grosvenor Lodge is a great credit to the owner and also the manager. It is a model that all residential homes would do well to copy. 2 other residents are there on my recommendation!

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Review from Pam L (Wife of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Grosvenor Lodge is an excellent home, the staff treat residents and visitors with care and respect, they are always happy and have lots going on to entertain. The rooms are beautiful and calm.

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Review from K J (Daughter of Resident) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The family are very happy with the care at Grosvenor Lodge. Staff extremely caring and attentive to make sure our mother is ok. Any special needs are accommodated and should any concerns arise they are dealt with promptly. It is a well-run home with extremely good and kind carers.

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Current Review Score: 9.5 (9.477)

Overview of Review Score

The Review Score of 9.5 (9.477) out of 10 for Grosvenor Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.677 for Grosvenor Lodge is calculated as follows: ( (69 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 96 Ratings = 4.677

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Grosvenor Lodge is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Aug 2019

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Grosvenor Lodge

What types of Care is Grosvenor Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Grosvenor Lodge provide?

Own GP if required is an additional type of care provided.

How many Rooms does Grosvenor Lodge have?

There are 27 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Grosvenor Lodge?

Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grosvenor Lodge to the centre of Hove?

1.0 mile(s) as the crow flies, distance by road may be significantly further.