Autumn Lodge is a very special place, it has heart and soul.
Penny D (Daughter of Resident)
We have been impressed greatly by the standard of care given to the residents
Jill C (Sister-in-law of Resident)
Autumn Lodge was by far the best for me in terms of facilities, the friendliness of staff
Nicole C (Friend of Resident)
For information regarding fees, please don’t hesitate to contact us.
If a visit is being planned, Autumn Lodge would be delighted to welcome guests. Simply call ahead to ensure that one of the friendly managers is available to provide a tour of the home.
Some parking is available on the private forecourt as well as along the street outside (NB: parking charges apply).
Autumn Lodge Hove has a Review Score of 9.8 (9.758) out of 10, based on 10 reviews in the last 2 years. Over all time Autumn Lodge Hove has 18 reviews.
Review from A B (Wife of Resident) published on 20 March 2025
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Reply from Chantelle OKeefe, Office Manager at Autumn Lodge Hove
Thank you for your wonderful review! Were so glad to hear that you felt the warmth, care, and happy atmosphere of our home. Its great to know you enjoyed the Christmas festivities as well. Your feedback means a lot to us!
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Review from O B (Son of Resident) published on 19 November 2024
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Reply from Chantelle OKeefe, Office Manager at Autumn Lodge Hove
Thank you for your kind words. We're so pleased your mum is happy here and that you're impressed with our care and activities. Your feedback means a lot!
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Review from Penny D (Daughter of Resident) published on 6 November 2024
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Reply from Chantelle OKeefe, Office Manager at Autumn Lodge Hove
Thank you for your kind words. We're glad our care and welcoming environment have made a difference for your family. Your support means a lot to us at Autumn Lodge.
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Review from Jill C (Sister-in-law of Resident) published on 30 October 2024
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Reply from Chantelle OKeefe, Office Manager at Autumn Lodge Hove
Thank you for your kind words during this difficult time. We're grateful to have been part of your brother's life and to know that our care brought comfort to him and your family.
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Review from J P (Daughter of Resident) published on 25 October 2024
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Reply from Chantelle OKeefe, Office Manager at Autumn Lodge Hove
Thank you for your kind review. We're glad to hear you feel reassured by the care your mum receives at Autumn Lodge. It's wonderful she enjoys the activities, especially the music sessions. Your feedback means a lot to our team and encourages us to continue providing the best care possible.
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Review from Debra K (Daughter of Resident) published on 22 October 2024
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Reply from Chantelle OKeefe, Office Manager at Autumn Lodge Hove
Thank you for your lovely feedback. We're glad to hear you're happy with the care, activities and meals we provide. We like to make Autumn Lodge feel like home for our residents.
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Review from Nicole C (Friend of Resident) published on 21 October 2024
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Reply from Chantelle OKeefe, Office Manager at Autumn Lodge Hove
Thank you Nicole for your kind words and recommendation. We're honoured that you chose Autumn Lodge for your neighbour's care and are glad to hear that she received the love and support she deserved during her time with us. Your feedback means a lot to our team.
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Review from Will E (Friend of Resident) published on 7 October 2024
Submitted via Website •
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Reply from Chantelle OKeefe, Office Manager at Autumn Lodge Hove
Thank you for your kind words. We're glad you feel your friend is well cared for and that she's in good hands. We appreciate your support and we are pleased you enjoy our events.
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Review from Stuart A (Son-in-law of Resident) published on 23 September 2024
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Reply from Christian Bravery, Owner/Reg Manager at Autumn Lodge Hove
Thank you for your feedback. We're glad to hear your mother-in-law had a positive experience with us. Your comments about our staff are much appreciated. It was our pleasure to care for her at Autumn Lodge.
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Review from Mary C (Granddaughter of Resident) published on 23 September 2024
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Reply from Christian Bravery, Owner/Reg Manager at Autumn Lodge Hove
Thank you for your kind words and recommendation. We're happy to hear your grandmother felt safe and cared for with us. It was our privilege to look after her.
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Review from Angela M (Daughter of Resident) published on 4 April 2022
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Review from Shirley (Daughter of Resident) published on 20 April 2021
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Review from Lynette C (Daughter of Resident) published on 23 November 2020
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Reply from Christian Bravery, Owner/Reg Manager at Autumn Lodge Hove
Thank you so much for the lovely review of our Home. It does mean so much to us to know that you feel your mum is happy living at Autumn Lodge. We are all looking forward to sharing a fun and happy Christmas with your mum.
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Review from Colleen O (Friend of Resident) published on 1 October 2019
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Review from Carole R (Daughter of Resident) published on 19 January 2018
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The home is maintained to a very high standard yet it is undoubtedly everyone's comfortable home, not just somewhere they happen to live. Personal care, nutrition and involvement in social activities are all treated as equally important to the happiness of the residents and if someone wants to spend the day in bed (a favourite activity of Mum's!) That's fine too; care is not stinted just because they are in their own room. Continued monitoring of health is exceptional too and I think it is fair to say that Mum is happier and has thrived in recent years because of their care.
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Review from Linda S (Daughter of Resident) published on 15 January 2018
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Review from Sheila T (Wife of Resident) published on 15 January 2018
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Review from Marina A (Daughter of Resident) published on 6 December 2016
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The Review Score of 9.8 (9.758) out of 10 for Autumn Lodge Hove is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.758 for Autumn Lodge Hove is calculated as follows: ( (93 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 120 Ratings = 4.758
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Autumn Lodge Hove is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 17 Nov 2022
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