Wilbury Care Home Ltd

66 Wilbury Road, Hove BN3 3PA
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9.2 29 Reviews
  • Wilbury Care Home Ltd, Hove
Wilbury really is a home from home. It is a warm and friendly, family run, registered care home for the elderly. It has a team of highly trained and dedicated staff to look after residents and provide them with the highest standards of comfort and care.

Wilbury provides tailored, individual care, and ensures that residents live happy and independent lives. They help residents face, with confidence, changes and disabilities that may confront them in the future.

There is a host of regular weekly activities available for residents to get involved in. Everything from keep fit to piano sing-a-longs, painting lessons to quizzes, they always try to make sure there is something fun and interesting for residents to do.

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Care Provided by Wilbury Care Home Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Wilbury Care Home Ltd
  • Person in charge
  • Sam Kirwan (Registered Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (7)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 4

Funding & Fees Guide for Wilbury Care Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,045 – £1,345
    • Self-Funded Residential Dementia Care £1,045 – £1,345
    • RESPITE Self-Funded Residential Care £1,145 – £1,395
    • RESPITE Self-Funded Residential Dementia Care £1,145 – £1,395
  • (these prices are only a guideline, please contact Wilbury Care Home Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Wilbury Care Home Ltd Reviews (29)

Total of 29, showing 1-20
9.2

Wilbury Care Home Ltd has a Review Score of 9.2 (9.184) out of 10, based on 8 reviews in the last 2 years. Over all time Wilbury Care Home Ltd has 29 reviews.

Overall Experience

  • 24
  • 4
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Date Published

29
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Review from Pearl N (Daughter of Resident) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment, my sister and I walked into Wilbury Care Home, we knew it was the right place for our mum.. We visited lots of care homes before this one, each with the same smell !! Wilbury Care Home felt welcoming with a smell of home cooking and baked cakes.. The whole feel of the house was warm
and comforting.. with helpful, happy staff..
The care that mum received could not have been better.. Mum was frail and had dementia.. She was looked after with dignity and always looked clean and happy.. The rooms were well furnished and comfortable.. The manager and staff were excellent and we felt that we could call in at any time and were welcomed.. We certainly made the right choice..

Reply from Sam Kirwan, Manager at Wilbury Care Home Ltd

Thank you so much for taking the time to praise your experience of Wilbury Care Home. It was lovely to meet you all and a pleasure to care for Mum. Best Wishes for the future. Kind regards Home Manager


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Review from Alba L (Niece of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt came to Wilbury almost 3 years ago. I thought she was on her way out. She had been in her flat with carers 3 times a day, but was despondent, didn't want to move from her chair, so was often left there overnight, didn't eat what they provided for her, which I have to say (considering I bought
simple good food that needed hardly any cooking etc), was presented in terrible ways. In the 6 months before moving, she had fallen and been in hospital 6 times. The last time she went to hospital I refused for them to allow her back to her flat. Now, at Wilbury, my aunt walks up and down stairs, goes out 3 times/week with family/friends, gets up and dances when there's music, dresses like she used to, and most importantly has a social life both with other residents and with the younger staff. I want to be honest. I wasn't expecting this from a care home. I just was trying to ensure she was at least safe. I am very grateful to Wilbury for being a home, not just an institution.

Reply from Sam Kirwan, Home Manager at Wilbury Care Home Ltd

Dear Alba, thank you for taking the time to share this lovely story, knowing that the home has enabled your Aunt to have fun and laughter back in her life is truly wonderful. Kind regards, Home Manager


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Review from M F (Daughter of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

This home is not suitable for residents with reduced mobility. Narrow tight corridors, heavy fire doors and a small slow lift that the door needs to be manually opened. There are a couple of staff that are uncaring. Some are lovely. The new manager is great and attempting to make great changes. Mum
has moved to a new care home that is fantastic, her care needs are now being met, all the staff are so caring.

Reply from Sam Kirwan, Manager at Wilbury Care Home Ltd

Thank you for taking the time to share your experience of the home. I agree with you that we are not a suitable home for reduced mobility, we are not purpose-built, which causes us a number of issues with equipment including a old working lift. I am sorry that you found some of the care staff uncaring which we had discussed and as I am new in post this will take me time to address. It was a pleasure to support your Mum and I wish her all the best in her new home. Kind regards, Home Manager


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Review from C R (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Wilbury for more than two years. The staff are really super and many have been there since before my mother arrived. This continuity has been incredibly important, the previous and much-loved manager has recently retired and it will be interesting to see what improvements or changes
are made as a consequence. My mother loves the food and although she does not often choose to engage with activities (knitting, chair yoga etc), these are good to see. There are visiting hair and podiatry, which my mother needs reminding about by staff, the cost of these is obviously extra to fees. My mother is physically well (usually, although odd bouts of inevitable virus have been carefully managed by staff), and she's been able to continue to walk around areas she knows. Relatives are invited to occasional celebrations but free to visit any time. We are so glad we found Wilbury!

Reply from Sam Kirwan, Manager at Wilbury Care Home Ltd

Dear CR, Thank you so much for taking the time to give the home feedback. I will feedback to staff the kind words you shared about them, knowing the importance of this for the home. Kind regards, Home Manager


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Review from E R (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wilbury Care Home is a proper home for the residents rather than an institution. The staff are outstanding and really make the atmosphere friendly, warm and welcoming. The food is home-cooked and looks tasty.

Reply from Sam Kirwan, Manager at Wilbury Care Home Ltd

Dear ER, It was lovely to read your feedback including the description of the staff, it is vital to the running of the home. Kind regards, Home Manager.


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Review from Neil S (Son of Resident) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been there for nearly 2 and half years, I cannot speak highly enough for the care she received from the manager and her team, if it wasn't for the fact that mum became ill, she would have stayed. Big thanks and highly recommend it. Nice big homely lounge and great food.

Reply from Vimal Pokar, Director at Wilbury Care Home Ltd

Thank you so much for your kind words. It has been our pleasure to look after your mother and we really enjoyed having her as part of our family. She will be truly missed and we wish her all the best.


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Review from Megan W (Resident) assisted by family/friend published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. The staff are very kind, and I am very comfortable and well cared for.

Reply from Vimal Pokar, Director at Wilbury Care Home Ltd

Dear Megan, thank you for your lovely feedback. We all really enjoy having you here at Wilbury.


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Review from J H (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted the manager at Wilbury Rest Home to ask for respite care for my mother for a month (January 2024) as I, as the main family member living nearby, going to be away.
My mother lives independently at 95 years old with just a few hours of care a week coming in to help her do laundry/make a
meal/clean. She is fiercely independent and only agreed to stay at Wilbury because she knows and trusts the staff. She has stayed for a couple of weeks on two other occasions after falls. She feels very cared for, listened to and respected here. She was positively looking forward to coming in and has lovely relationships with many of the staff as they always find time to talk and are interested in her as a person. There is always an upbeat and friendly atmosphere with lots of laughter.

Reply from Vimal Pokar, Director at Wilbury Care Home Ltd

Thank you so much for your lovely words. It has been our pleasure to look after your mother. Feedback like yours is what makes us feel valuable and gives everyone at Wilbury confidence and reassurance that we are on the right path and doing the best we can for our residents.


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Review from Mark H (Son of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has lived in Wilbury for over four years now. She is now 91 and I believe her longevity is due to the great care and affection she is given daily. She has made friends and I have come to know the staff too pre Covid. Lovely place.

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Review from Peter H (Friend of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great Care Home, lovely staff, always warm and friendly. The garden is beautiful with lots of sunshine. The general atmosphere is always calm and relaxed. The property is very nice with a grand entrance hall.

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Review from Elaine B (Daughter of Resident) published on 10 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to Wilbury! I cannot praise it highly enough. My mums stay at Wilbury was very short. However, the level of care she received and the level of assistance I received went above and beyond all expectations. The manager is so helpful, and really really cares, this reflects through every aspect
of Wilbury.
He walked me through every part of my mum's care there. Always having time for me and any questions in his very busy day. The staff are so friendly and professional. The whole place has a lovely atmosphere. It felt like home for my mum and home for me when I visited her.

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Review from Lin A (Daughter of Resident) published on 26 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad I found the Wilbury for my mum.


The staff are brilliant, friendly, thoughtful, patient and caring. They treat mum with great kindness and respect. We are made to feel welcome when we visit and a cup of tea and biscuits are always offered.


The care manager is excellent. He welcomed

mum from the very first meeting and has made her feel special and cared for. He always makes time for you and has done more to improve mum's health and well being than any other professional we have dealt with.


The rooms are light and airy and there is a lovely garden for residents and visitors to enjoy.


I have peace of mind knowing that my mum is safe and well cared for and that the staff will keep me informed.


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Review from Michael C (Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care and good staff.

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Review from Donald F (Resident) published on 17 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Accommodation excellent.
Care faultless.
Food very good.

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Review from George H (Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here for nearly 5 1/2 years.
I have been treated top grade all the time.
May it continue. Aged 92.

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Review from Nicholas G (Son of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring and thoughtful support for our mother. Regular committed staffing. Good food and a good range of activities. Communications regular and specific help was provided around a significant operation and medical follow up. Consultation around needs, expectations, changes in condition all
excellent.

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Review from Patricia P (Wife of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came to Wilbury in September 2017. He was very poorly indeed. From the moment we arrived, we were greeted warmly and I knew it was the right decision to have made. Throughout his time here he has the feeling of security and whatever the day might hold there is always someone there for him
with a kind word a reassuring touch and a feeling that he is important to them.
There is fun too and on several occasions, I have joined the party goers. It's a pleasure to see and hear so much laughter about the place.
Every one of the staff has the personal touch and time to give even when they are so busy. It's such a super place.

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Review from Margaret H (Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well cared for, for which I have felt grateful. The carers have been ready to help at all times, with anything for each of us showing no preference.
They are sensitive to the difficulties some of us have and are careful not to embarrass anyone. With such care each of us is comfortable
and can relax.

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Review from Aiden H (Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am now in my 92nd year having enjoyed a very full life happier and more successful than I either expected or deserved. Nonetheless, I count the three and a half years at Wilbury as amongst the happiest.
This is a large townhouse extended and updated with a lovely garden. Newsagent, church, county
cricket ground and very hospitable pub are still within walking distance.
But it is the very friendly and competent staff who really make this such an outstanding home. Perhaps most of all it is due to an inspirational manager whose unfailing warmth and good humour is reflected in the way we all treat each other.

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Review from George H (Resident) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have stayed at some top hotels but Wilbury is far the best in every way "like a top hotel" (5 star) The staff work very hard each day.

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Current Review Score: 9.2 (9.184)

Overview of Review Score

The Review Score of 9.2 (9.184) out of 10 for Wilbury Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.484 for Wilbury Care Home Ltd is calculated as follows: ( (67 Excellents x 5) + (10 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 93 Ratings = 4.484

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Wilbury Care Home Ltd is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

5 Bed Vacancies

posted 19 Mar 2025

We provide permanent and respite accommodation for individuals with residential and respite needs. Our services include a range of rooms with en-suite facilities and bathrooms. Additionally, we offer privately funded and local authority funded placements.


Awards / Recognitions (0)

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Meet the Team (1)

Sam Michelle

Sam Michelle Kirwan

Job Title: Home Manager

Joined: 2024

When it comes to the care of your loved ones, you want someone who truly understands their needs and can make a meaningful difference in their lives. I am a dedicated professional in the Health and Social Care Sector, passionate about empowering individuals - especially vulnerable adults—to reach their fullest potential. My extensive experience equips me with the tools to support those at risk of social exclusion, helping them develop essential skills for a fulfilling life.


I hold a Registered Manager Award, NVQ Level 4, and several diplomas, including Person-Centred Counselling and Substance Misuse. This background allows me to provide not only high-quality care but also the emotional and practical support that your loved ones deserve. With practical skills in joinery and construction, as well as qualifications in Learning and Development and Health and Safety, I take a holistic approach to care.


I am incredibly excited to start my journey at this new home and am committed to enhancing the environment for both residents and staff. My vision is to ensure that the residents are truly at the heart of everything we do. I believe that with a dedicated and determined staff team, we can elevate this home to new levels of care and support. Together, we will create a nurturing atmosphere where everyone feels valued and empowered.


Having served as a Home Manager for Healthcare Home Group, I successfully led multiple homes, ensuring each resident received personalized, compassionate care. My role as a Senior General Manager at Barchester Healthcare Ltd, along with my previous experience as an Assistant Senior Manager for Surrey County Council, has further refined my leadership skills and commitment to quality.


You can trust that I will treat your loved ones with the respect, compassion, and dedication they deserve. I am here to provide the care and support they need while fostering an inclusive and supportive environment where they can thrive.


Frequently Asked Questions about Wilbury Care Home Ltd

What types of Care is Wilbury Care Home Ltd registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wilbury Care Home Ltd provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Wilbury Care Home Ltd have?

There are 17 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Wilbury Care Home Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wilbury Care Home Ltd to the centre of Hove?

0.7 mile(s) as the crow flies, distance by road may be significantly further.