The Anchorage

Coombelands Lane, Pulborough RH20 1AG
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9.8 94 Reviews
  • The Anchorage, Pulborough
Situated close to all amenities of Pulborough, The Anchorage is set in beautifully maintained and peaceful grounds enjoying views towards the South Downs. The home provides residential care in 36 single rooms, many with garden views and all with en-suite facilities. In addition to extensive communal areas for the use of residents, their families and friends, the gardens provide a charming space in which to relax in the summer months.

A strong management team and a well-equipped and modern care environment support the fully trained and experienced care teams.
An in-house team of chefs specialise in traditional home cooking with menus that offer a range of choice using, wherever possible, produce from the fruit and vegetable garden. Carers encourage all residents to invite friends and family to join them for lunch, morning coffee or afternoon tea.

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Care Provided by The Anchorage

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paula Upton-Cox (Deputy Care Manager)
  • Admission Criteria
    • Proposed Residents, their families or their advocates, as appropriate, will be informed of the legal, financial and administrative arrangements of the admission, including the details of fees and any other charges. Agreement will then be reached as to who will be responsible for the management of the proposed Resident's finances and fee account, before admission is agreed and takes place. This will include whether the person is eligible for NHS Continuing Healthcare for payment of fees. Local and National Government Agencies making placements will be required to deliver a written confirmation of the placement and its terms before the admission can take place.
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for The Anchorage

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • Hairdressing, Chiropody, Audiology, Ophthalmology are charged directly to the resident from these services.
  • (these prices are only a guideline, please contact The Anchorage to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Your encouraged to visit at anytime. Protected Mealtimes


  • Parking

  • Large Car park at the front and back of the property. Easy access. Free Parking


The Anchorage Reviews (94)

Total of 94, showing 1-20
9.8

The Anchorage has a Review Score of 9.8 (9.844) out of 10, based on 49 reviews in the last 2 years. Over all time The Anchorage has 94 reviews.

Overall Experience

  • 73
  • 21
  • 0
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Date Published

94
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49
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Review from Veronica S (Friend of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit a friend who is a resident. The staff greeted me with kindness and all were very friendly. The manager was very helpful. I arrived at lunchtime and the food looked amazing and my friend said it is delicious. The chef gave me a pudding as I was sitting with my friend, and that was very
delicious! I would recommend The Anchorage here at Pulborough to my friends. Also me when I need care. xx

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for your review. We really do appreciate the time taken to write this for us, and your feedback will certainly be passed onto all of our team. We hope to welcome you back to The Anchorage soon for a Lunch date.


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Review from L A (Daughter of Resident) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Anchorage is a friendly, efficient, wonderful Care Home
They have many activities with visiting entertainers
Like today with it being St Patrick's Day they had an Irish Dance group to entertain the residents
It has been mums home for the last 15 months and I know that mum is being cared for
well which makes me know that she is safe, secure and happy
Thank you

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for your review. Your feedback is so valued and appreciated by the whole team here at The Anchorage.


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Review from V K (Friend of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited a patient staying at The Anchorage today. We called unexpectedly and were received by the delightful manager who took us to see our friend. He was in good spirits and was able to talk to us (in response to a question) about how kind and caring were the staff.
As we sat talking other patients
began to gather as it was approaching lunchtime. Ther4e was a warm, happy, and friendly atmosphere. We left the house with smiles on our faces.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you for taking the time to write us this wonderful review. Your feedback really is much appreciated by the whole team, we will be certain to pass this on. We hope to welcome you back to The Anchorage for future visits. Thank you again.


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Review from Sue A (Friend of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel that the care our friend receives at The Anchorage is excellent.
She is delighted with her room which looks out to the garden and pond.
The staff are very kind and caring and if they have spare time sit and chat to her.
She says the quality of the meals is excellent and she can request her
favourite food.
Well done to The Anchorage, keep up the good work!!

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for taking the time to write this review. We are delighted to hear all these positive comments and will certainly pass these onto our team here. We hope to see you over the festive period, please do come and join us for our exciting events, over the next few weeks in particular. Wishing you a very Happy Christmas.


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Review from Sue G (Friend of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited The Anchorage once to visit my friend. I was impressed by the atmosphere, the staff, who all seemed very attentive, and the facilities. We joined my friend for lunch, which was very good. She said she hopes to go back to her home, but if that's not possible would be content to stay at
The Anchorage.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for taking the time to write this review. We take pride in opening our home to everyone, so delighted to read that you felt welcomed and enjoyed your lunch with us. We hope that your friend decides to make The Anchorage her home and you can visit us again very soon. Merry Christmas from all the Team here.


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Review from J L (Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very safe to holiday here. The fundraising is most comfortable. The staff most kind. I really mean that.

Reply from Kate Wyatt, Administrator at The Anchorage

We are delighted to hear that you are enjoying your holiday with us, and really hope that in the future you decide to make The Anchorage your home. Your kind comments will be shared with the team here at The Anchorage.


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Review from V H (Wife of Resident) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express my gratitude to all the staff at The Anchorage for the care they gave my husband, after he had had a serious operation.
He was given an extremely clean and very comfortable bedroom where he could relax and recuperate.
The staff were like family, they always had a happy and cheerful
face and nothing was too much trouble. The daily menus were just as he liked it and staff often catered to his tastes.
As I am elderly also, everyone showed concern for my mental welfare when I visited my husband on a daily basis beyond the call of duty which I truly appreciated.
If ever I needed care or respite in my old age, I would certainly want to go to The Anchorage.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you so much for your wonderful and honest review, we look forward to you both visiting us again soon. You and your husband are so much a part of the Anchorage family and it was a pleasure to care and guide you both through a difficult time, we are here for you both.


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Review from Joyce P (Friend of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a friend at The Anchorage at their Summer Party in September and was so impressed by the effort that had gone in to making it such a special day for the residents, there was a fabulous band, ice cream van, close up magician, great food and lots of effort had gone in to the whole event. My
friend said she was extremely happy there and the carers were so kind and lovely, the food was great and she was well cared for. It's such a relief to see her happy here, I would certainly recommend The Anchorage.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for taking the time to leave us this super review. We are glad that you managed to come to our Summer Fair, sorry we couldn't bring better weather!! We have lots of events coming up at the Anchorage, so keep an eye on our Activity schedule, we would love to see you. Your kind words will be shared with all our team. Thank you so very much.


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Review from C D (Wife of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am absolutely delighted with the care and kindness that my husband received in this charming house. Immediately after I entered I was met with smiles and laughter and felt such warmth and friendliness from all the staff who all had smiles. It is a great comfort for me to know that such a service is
available for my husband when he might need it as he ages more. I can only say a huge thank you - I had complete peace of mind for him while I was away.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you so much for this wonderful review, it was an absolute pleasure to care for your husband and we look forward to seeing you both very soon. We are so happy that he enjoyed his stay and that you were able to receive a well-deserved break.


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Review from I H (Son of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Anchorage for 2 1/2 years. Prior to moving to The Anchorage she had a very brief spell at another care home in Horsham that left her with a dreadful impression of life to come in a care home setting. The Anchorage however is everything that first home was not and she regained
her zest for life. The care manager and the rest of the management team and staff are simply fantastic and completely focused on providing the best quality of care and support to residents. Never have have we encountered anything other than total professionalism, efficiency and commitment which has always been delivered in the most friendly personal way. The rooms, common areas and gardens are always spotlessly clean and well-maintained. In terms of fees it is competitive and represents excellent value. We count ourselves very fortunate to have found The Anchorage and cannot recommend it highly enough.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for this wonderful review and feedback, your lovely words will be shared with all the teams. We feel incredibly lucky to have been able to care for your mother, such a character. Thank you for your support and kindness, best wishes from us all.


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Review from Anne S (Resident) assisted by family/friend published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a nice room with a lovely room. I enjoy the food and activities. The staff are very helpful and caring. All my needs are taken care of.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your wonderful review; it's so encouraging for our team to receive such positive feedback. We are delighted to hear that so are so happy here at your Anchorage home.


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Review from Marguerite M (Friend of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend has been at The Anchorage for about two years. When she was admitted there her health was indeed very poor. Now she is cheerful and active, this is all due to the wonderful care in the home. The care and kindness shown is outstanding. Every need is catered for and this is all down to
the staff from the manager, deputy and all the staff I met, I can only say they are a credit to the company.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your wonderful review, your kind words will be shared amongst the team. We are incredibly happy that you have seen so much improvement in your friend since she has been in our care. It has been lovely to see you here enjoying the home and having lunch with your friend, we look forward to seeing you again very soon. With your former profession being as a registered care home manager, your review is particularly rewarding.


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Review from S M (Friend of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited The Anchorage a few times now. I have always experienced a very warm and helpful welcome from the staff. The home itself seems and smells very clean and well-kept. I would strongly recommend it.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your lovely review, we are glad you have been made to feel welcome to the home and we look forward to seeing you here again soon.


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Review from Adrian D (Cousin of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin speaks highly of the home and the people working there. Very attentive and polite.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your review, we are always striving to improve our services here and your opinion is important to us.


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Review from Ursula C (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are really happy with the care my mother is receiving. The Anchorage is a wonderful country house and gardens. The staff are excellent. The residents can be involved with the activities or left in the privacy of their rooms.
Visiting is always a pleasure and my mother is lucky enough
to have grandchildren and great grandchildren and dogs to visit and possibly sit in the garden. Weather permitting.
Probably the only negative is the fish and chips (not to her palate) bit hard.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your kind words, I'm glad everyone is enjoying the gardens, it's so lovely when families visit with children and dogs. I will discuss your feedback regarding the fish and chips with our head chef and ask him to complete a one-to-one with your mum to discuss this. Thank you for being such a supportive family, it really does create a wonderful family environment at the home.


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Review from Z E (Daughter of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care is outstanding. There is great efficiency in the management team with information being passed on and communication in all directions is exceptional. The speed at which, once the decision was made, my mother was settled into The Anchorage was incredible - it is a stressful time for
all and everyone involved showed empathy and understanding in the way that they approached the whole family. Thank you, and well done.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your kind words & lovely review, it was such a pleasure to care for your mum. Her beaming smile & cheerfulness is missed here, we hope that she will come back & stay with us again soon. She has made some lovely friends here, wishing her all the best in settling back in at home.


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Review from Rosie M (Daughter of Resident) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we all agree that this is an outstanding care home run by truly caring staff led by an exceptional manager and her deputy. As other reviews say it really does feel like a home from home and it's always clean, bright and fresh with good food and a wide range of activities on offer. Dad became
a resident in April 2022 and either my brother or I visited him from away every week and without fail, we were always made to feel welcome and nothing was ever too much trouble. Sadly Dad passed away in June and we are just so grateful for the attentive, loving care he received during his last few weeks, it felt like he really did die at home and I was able to be with him at the end. We'd also like to know the proactive care Dad received from the medical group and the district nursing team.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for this wonderful review, your dad was an exceptional gentleman with the best sense of humour, he will be greatly missed by the whole Anchorage family. It was a privilege and pleasure to take care of him right to his final day, I hope you will all come back and see you when you can.


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Review from Erica R (Friend of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was a resident of The Anchorage in 2010 and could not have been given better care and attention. We were very impressed by the relaxed homely atmosphere created by the staff. Since then I have visited several other residents over the years and now know a particular neighbour who has
been here for several years and is receiving excellent care and attention. It is a remarkable home that I recommend to everyone.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for your lovely response. We are so lucky to have you still visit The Anchorage 14 years on, and enjoy seeing you during your visits to see your friends here. Your comments and compliments are very valued and will be shared with the team. You are very much part of our Anchorage family.


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Review from C A (Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for over a year, and I have lots of help and the chef cooks really lovely food. We do exercise and quizzes which keeps my brain going. I am really very happy here, everyone is so helpful.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your glowing review and kind words; we are so glad that you are happy and settled here. We are lucky to have you play such a big part in The Anchorage family.


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Review from E H (Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home from home.
Our manager is one in a million.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you so much for this lovely review, home from home is a wonderful way to describe your experience of living at The Anchorage. We are one big happy family and you make our day with your beaming smile.


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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for The Anchorage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.844 for The Anchorage is calculated as follows: ( (487 Excellents x 5) + (68 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 565 Ratings = 4.844

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Anchorage is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Mar 2025

The rooms are available at WSCC funding or at Private rate


Awards / Recognitions (1)

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Meet the Team (4)

Paula

Paula Upton-Cox

Job Title: Deputy Care Manager

Joined: 2013

I started working on the domestic team at The Anchorage in 2013. I soon realised that my passion for caring for the elderly could be fulfilled better in a care role, so I joined the care team in 2017.


I went on to complete my NVQ Level 3 in Health & Social Care and had my promotion to Deputy Care Manager in 2022.


In my spare time, I enjoy walking my dog Dexter and having family time.


Gemma

Gemma Jackson

Job Title: Head of Compliance

Joined: 2024

I joined PCG in April 2024 as the Head of Compliance, responsible for supporting all our homes to meet all the regulations and provide outstanding care. I previously worked at CQC and have a real passion for working with older people and having their voices heard and experiences the best they can be. I have 3 children and a French bulldog and am training to be a Psychotherapist.


Kate

Kate Wyatt

Job Title: Care Home Administrator/ Carehome.co.uk Champion

Joined: 1997

Kate has been working in the care sector for 27 years. She has worked in all areas of care from Domically Care to working as a Deputy Care Manager. Kate now works as an Administrator and uses the knowledge that she has gained over the years to support the Team. It's obvious to anyone that Kate has a clear passion for caring for the elderly and likes to be in the heart of the home.


In her spare time, Kate enjoys looking after her Horses and Dog Selly and is very much a family lady.


Angela

Angela Driver

Job Title: Care Home Administrator

Joined: 2022

I've been in Administration roles for 29 years. I have a HNC in Computing. I came to work at The Anchorage part-time 2 years ago in March. I very much enjoy my role at The Anchorage and take pride in my work.


In my spare time, I enjoy walking my Puppy Reggie and spending time with my 2 children.


Frequently Asked Questions about The Anchorage

What types of Care is The Anchorage registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Anchorage provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Anchorage have?

There are 36 Single Rooms.

What are the Facilities & Services at The Anchorage?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Anchorage to the centre of Pulborough?

0.2 mile(s) as the crow flies, distance by road may be significantly further.