The Anchorage

Coombelands Lane, Pulborough RH20 1AG
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9.8 93 Reviews
  • The Anchorage, Pulborough
Situated close to all amenities of Pulborough, The Anchorage is set in beautifully maintained and peaceful grounds enjoying views towards the South Downs. The home provides residential care in 36 single rooms, many with garden views and all with en-suite facilities. In addition to extensive communal areas for the use of residents, their families and friends, the gardens provide a charming space in which to relax in the summer months.

A strong management team and a well-equipped and modern care environment support the fully trained and experienced care teams.
An in-house team of chefs specialise in traditional home cooking with menus that offer a range of choice using, wherever possible, produce from the fruit and vegetable garden. Carers encourage all residents to invite friends and family to join them for lunch, morning coffee or afternoon tea.

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Care Provided by The Anchorage

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paula Upton-Cox (Deputy Care Manager)
  • Admission Criteria
    • Proposed Residents, their families or their advocates, as appropriate, will be informed of the legal, financial and administrative arrangements of the admission, including the details of fees and any other charges. Agreement will then be reached as to who will be responsible for the management of the proposed Resident's finances and fee account, before admission is agreed and takes place. This will include whether the person is eligible for NHS Continuing Healthcare for payment of fees. Local and National Government Agencies making placements will be required to deliver a written confirmation of the placement and its terms before the admission can take place.
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for The Anchorage

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • Hairdressing, Chiropody, Audiology, Ophthalmology are charged directly to the resident from these services.
  • (these prices are only a guideline, please contact The Anchorage to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Your encouraged to visit at anytime. Protected Mealtimes


  • Parking

  • Large Car park at the front and back of the property. Easy access. Free Parking


The Anchorage Reviews (93)

Total of 93, showing 21-40
9.8

The Anchorage has a Review Score of 9.8 (9.841) out of 10, based on 48 reviews in the last 2 years. Over all time The Anchorage has 93 reviews.

Overall Experience

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Date Published

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Review from K S (Daughter of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to The Anchorage Care Home for a type of respite stay after being discharged from the hospital. The care and kindness she has received has been outstanding. The staff that work there - all the areas within the Home, from Management (manager and deputy), the nurses, carers and catering
- can't do enough to help; I observed them continually being on hand to give support and help to the residents. They all seem to have such a positive and friendly manner to everyone. My mother's case has been particularly challenging at times and yet all the staff coped so well with dealing with so many aspects of it. They have been able to effectively liaise with the GP (there is a local specified GP from the local medical practice who visits regularly and ad-hoc), with the Clinical Lead and other professionals involved in my mother's care. Nothing seems too much trouble for them. A special mention goes out to two staff members in particular, who are super-proactive - but they're all lovely!

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you so much for taking the time to complete this review; it was an absolute pleasure to care for your mother, and I hope she will come to stay with us again soon. Please do bring her along to our garden party in September, we would love to see you both there and we will send you the details of the event.


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Review from S B (Son of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extra special about caring in an individual way. The home offers a comfortable and extremely friendly atmosphere which makes a huge difference. The meals are of high quality and residents are encouraged to join at mealtimes in the dining room. Visitors are most welcome all the time and
the garden and outlook is well maintained which offers residents plenty of opportunity to relax outside in the summer.

Reply from Alice Ledwith, Customer Relations Manager at The Anchorage

Thank you so much for your lovely review. It is so nice to hear that you feel welcomed by all of our staff when visiting your mum. We love having family visit our residents, so it is great to see your thoughts on our home!


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Review from P W (Daughter of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived for a two-week respite stay and then decided to become a full-time resident. Throughout this experience and the change of rooms, everyone has been kind, thoughtful and encouraging. They have gone out of their way to make her feel safe, secure and at home. I wish to thank everyone for
their help and kindness.

Reply from Alice Ledwith, The Anchorage at The Anchorage

Thank you so much for your kind words and taking the time to share your experience with us so far. We love having your mother with us at The Anchorage and are so happy she has settled in well and everyone has made you feel welcome.


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Review from Susan A (Friend of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel our friend had a very positive experience when she stayed at The Anchorage. She said the staff were very kind and attentive. She found the food to be of an excellent standard. Although she was there for respite she has said she would be happy to stay there again, perhaps having it as her permanent
home.

Reply from Alice Ledwith at The Anchorage

Thank you for taking the time to complete your review and sharing your experience on your friend's stay. We are so glad she was able to settle in well during her time with us and would love to have her onboard Permanently, should this be a requirement. I know there were some complications with your review, and I am so pleased after discussing with the management team, that you feel the home is 5 stars across the board - this really does mean so much to us!


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Review from Paul O (Son of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very helpful and friendly. Everywhere was clean and tidy. My father very much enjoyed his two-week stay and looks forward to returning.

Reply from Alice Ledwith, Customer Relations Manager at The Anchorage

It was great to speak with you just now regarding your feedback. We take every review onboard and are always working towards a happy and comfortable stay for all of our residents and families. We look forward to hopefully welcoming your Father back on a permanent basis and as always, if you have any further feedback or queries please do not hesitate to get in touch.


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Review from C P (Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food has improved. At times I can leave the dining room a happier resident. I enjoy the little extras when they appear.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you for your very kind review. We are delighted to hear that you're enjoying the varied meals provided and enjoying the little extras. We really appreciate the time you've taken to write this review for us.


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Review from Jackie H (Daughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff of The Anchorage have been so caring and helpful to Mum. She was very happy staying here and loved going for a ride in the wheelchair into the garden and seeing the fish pond. I think outdoor space was important to Mum, even just looking out of the window and seeing the comings and goings
of people outside was nice for her. I always felt that the staff had time for Mum and have been very supportive to me and my family, especially at this moment in time. Many thanks to you all.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for taking the time to write this review. We very much appreciate your feedback and will pass your kind comments on to our team here at The Anchorage. Our garden space has always been a place for enjoyment, peace and reflection, so we are pleased to hear that your mum was able to enjoy this. We remain here for you all as a family should you need us.


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Review from L H (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team went above and beyond to make Mum's respite care a wonderful experience. It really was 'home from home' which is what she needed. Having been unwell for a few weeks she has now returned home healthier, stronger and ready to return to independent living. Thank you all.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for your kind review. We are delighted to hear that after a short respite stay with us at The Anchorage, your mum has been able to return home and fully manage her normal activities of daily living. We are always here if your mum should require another respite stay or holiday.


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Review from Sue U (Niece of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt stayed at The Anchorage for four weeks last year, she was very well looked after. All the staff were very helpful and friendly. The home was kept very clean and tidy. We were all made to feel very welcome. There was a good range of activities to keep my aunt entertained. The home is light and
airy and the decoration of the home is lovely. My aunt's visitors were very impressed with how lovely the home was.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you for your lovely feedback. We are delighted to hear that your aunt has had a positive respite stay with us and we hope that she will return to The Anchorage in the near future for another holiday.


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Review from Emma B (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Anchorage is very much a home-from-home. My mum has been a resident for nearly 18 months and she says there is nothing she would change. Thanks to the wonderful staff - it feels like one big family.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for your review and your super comments. We are lucky to have you and your mum as part of our Anchorage family.


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Review from Gordon A (Respite Resident) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good, lovely people, well organised, a credit to all the staff that I came in contact with, plus the background staff, i.e. caterers and laundry. Only complaint I'm a big man with lack of ability so the toilet could have been higher. Seat extensions are not suitable.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you for your feedback, we welcome any feedback to use as a learning outcome. We look forward to seeing you in the future.


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Review from M H (Son of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Anchorage has provided care for my mother for the last 18 months. The staff have all been excellent and all are approachable if there are any queries I may have. The management, in particular, has been excellent, always available to talk and take time to inform me how my mother is.
The care home
is always clean and there are many activities available for the residents.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you very much for your kind and honest review. I will certainly pass on your comments to our team.


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Review from B T (Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe here. The staff are very kind. I love the food and I love the singing in the activities.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your lovely, kind words, I will pass this on to all the teams.


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Review from D S (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home with friendly, caring, attentive, respectful and professional staff. A real home from home, much appreciated by its residents and their relatives who are always greeted with with a smile and warm welcome.

Reply from Jessica Watkins, Care Home Manager at The Anchorage

Thank you for your lovely words, please come & see us when you are passing by for a cup of tea!


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Review from M H (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Anchorage in Pulborough is an excellent care home that looks after our mother with great care and affection for our mother. The staff are all professional, helpful, caring and as all the residents say "are like an extended family". The Anchorage feels like a friendly home rather than a medical/clinical
institution. In a word... excellent.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you very much for your kind review. It's so lovely to know that you feel this way about The Anchorage. I will pass your comments on to our team.


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Review from S R (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to comment on the excellent care which my mother received during a recent outbreak of Covid. The outbreak affected about six residents who needed to be isolated in their rooms, this massively impacted on the staff workload as dining room service was suspended and every resident took their
meals in their room. In addition, full PPE had to be worn when attending those who were sick. However, extra staff were engaged from an agency which has links with The Anchorage and high standards of care were maintained. All staff should be congratulated for this.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for your review. We take infection control very seriously here and very much appreciate your comments to support this on your review. I will pass on your comments to the team here at The Anchorage.


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Review from E O (Respite Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really happy during my three-week respite stay. The staff were delightful, they were so sweet and kind to me and friendly and also very caring. I would be more than happy to stay at The Anchorage again. I really loved it there.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you for your time in completing this review. We are delighted that you enjoyed your respite stay with us and look forward to welcoming you back into our care in the future.


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Review from Chris D (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In early summer 2022, I researched care homes that were close to Billingshurst West Sussex with a view to booking my 96-year-old mother in for two weeks of respite care. We visited and were impressed with the facilities, management and staff. As an independent woman, still living alone, she reluctantly
agreed to the stay. In the summer of 2023, we booked again, but I knew at 97, in frail health, she would not be returning home. One week into her stay she was admitted to hospital for five weeks. On regaining her health and being fit for discharge The Anchorage visited her in St Richard's and the Manager offered her a place back at the home. I was relieved. I have visited many care homes. The Anchorage is in a different league. The staff are truly wonderful. Loving and caring. The building oozes happiness. The food is restaurant/hotel standard. The rooms with ensuite are fabulous. The entertainment is jolly and inclusive. Mum died there in December loved and cared for in her home from home.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you for your very kind and honest response. We felt privileged to get to know you all and care for your mum. Your support for the time mum was with us was very much appreciated by all the teams. You are always welcome here as part of our Anchorage family.


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Review from H B (Niece of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt decided she wanted to become a resident after a short respite stay. She has found the transition quite difficult but everyone has made her feel valued and welcome.
There have been a couple of occasions where communication might have been slightly better in terms of her expectations but, overall,
all the staff members have listened to her needs and responded promptly, courteously and kindly.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you very much for your honest review. Any feedback to our teams is very much appreciated. Communication is key and we will ensure that this feedback helps us improve our service.


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Review from P D (Respite Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident from late September 2023 until mid-November 2023 following a long stay in hospital.
I found the home to be a great place. I was looked after very well by the excellent staff, who are very caring.
The activities programme is varied and well set up and does help to make the time pass
well. There is a mix of physical and fun activities to suit all.
The home is well-managed which gave my family confidence I was being well treated. I always felt safe.
There is a good spirit in the home with a lot of laughter.
I am now home and doing well thanks to the time I spent at the home but I do miss my ‘Anchorage friends’.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for your review. So pleased that you had a safe and pleasant stay with us. We are delighted that you are home and doing well since leaving our care. We are always here if you need us in the future.


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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for The Anchorage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for The Anchorage is calculated as follows: ( (475 Excellents x 5) + (68 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 553 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Anchorage is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Mar 2025

The rooms are available at WSCC funding or at Private rate


Awards / Recognitions (1)

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Meet the Team (4)

Paula

Paula Upton-Cox

Job Title: Deputy Care Manager

Joined: 2013

I started working on the domestic team at The Anchorage in 2013. I soon realised that my passion for caring for the elderly could be fulfilled better in a care role, so I joined the care team in 2017.


I went on to complete my NVQ Level 3 in Health & Social Care and had my promotion to Deputy Care Manager in 2022.


In my spare time, I enjoy walking my dog Dexter and having family time.


Gemma

Gemma Jackson

Job Title: Head of Compliance

Joined: 2024

I joined PCG in April 2024 as the Head of Compliance, responsible for supporting all our homes to meet all the regulations and provide outstanding care. I previously worked at CQC and have a real passion for working with older people and having their voices heard and experiences the best they can be. I have 3 children and a French bulldog and am training to be a Psychotherapist.


Kate

Kate Wyatt

Job Title: Care Home Administrator/ Carehome.co.uk Champion

Joined: 1997

Kate has been working in the care sector for 27 years. She has worked in all areas of care from Domically Care to working as a Deputy Care Manager. Kate now works as an Administrator and uses the knowledge that she has gained over the years to support the Team. It's obvious to anyone that Kate has a clear passion for caring for the elderly and likes to be in the heart of the home.


In her spare time, Kate enjoys looking after her Horses and Dog Selly and is very much a family lady.


Angela

Angela Driver

Job Title: Care Home Administrator

Joined: 2022

I've been in Administration roles for 29 years. I have a HNC in Computing. I came to work at The Anchorage part-time 2 years ago in March. I very much enjoy my role at The Anchorage and take pride in my work.


In my spare time, I enjoy walking my Puppy Reggie and spending time with my 2 children.