The Anchorage

Coombelands Lane, Pulborough RH20 1AG
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9.9 94 Reviews
  • The Anchorage, Pulborough
Situated close to all amenities of Pulborough, The Anchorage is set in beautifully maintained and peaceful grounds enjoying views towards the South Downs. The home provides residential care in 36 single rooms, many with garden views and all with en-suite facilities. In addition to extensive communal areas for the use of residents, their families and friends, the gardens provide a charming space in which to relax in the summer months.

A strong management team and a well-equipped and modern care environment support the fully trained and experienced care teams.
An in-house team of chefs specialise in traditional home cooking with menus that offer a range of choice using, wherever possible, produce from the fruit and vegetable garden. Carers encourage all residents to invite friends and family to join them for lunch, morning coffee or afternoon tea.

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Care Provided by The Anchorage

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paula Upton-Cox (Deputy Care Manager)
  • Admission Criteria
    • Proposed Residents, their families or their advocates, as appropriate, will be informed of the legal, financial and administrative arrangements of the admission, including the details of fees and any other charges. Agreement will then be reached as to who will be responsible for the management of the proposed Resident's finances and fee account, before admission is agreed and takes place. This will include whether the person is eligible for NHS Continuing Healthcare for payment of fees. Local and National Government Agencies making placements will be required to deliver a written confirmation of the placement and its terms before the admission can take place.
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for The Anchorage

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • Hairdressing, Chiropody, Audiology, Ophthalmology are charged directly to the resident from these services.
  • (these prices are only a guideline, please contact The Anchorage to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Your encouraged to visit at anytime. Protected Mealtimes


  • Parking

  • Large Car park at the front and back of the property. Easy access. Free Parking


The Anchorage Reviews (94)

Total of 94, showing 41-60
9.9

The Anchorage has a Review Score of 9.9 (9.859) out of 10, based on 45 reviews in the last 2 years. Over all time The Anchorage has 94 reviews.

Overall Experience

  • 73
  • 21
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Date Published

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Review from P D (Respite Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident from late September 2023 until mid-November 2023 following a long stay in hospital.
I found the home to be a great place. I was looked after very well by the excellent staff, who are very caring.
The activities programme is varied and well set up and does help to make the time pass
well. There is a mix of physical and fun activities to suit all.
The home is well-managed which gave my family confidence I was being well treated. I always felt safe.
There is a good spirit in the home with a lot of laughter.
I am now home and doing well thanks to the time I spent at the home but I do miss my ‘Anchorage friends’.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for your review. So pleased that you had a safe and pleasant stay with us. We are delighted that you are home and doing well since leaving our care. We are always here if you need us in the future.


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Review from Alan B (Brother of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known about the Anchorage for many years. In my previous career, I visited many care homes and many of my elderly customers have become residents of them. I know the current manager of The Anchorage from my daughter's time in the care sector when they worked together. My daughter holds a very
high opinion of the management of The Anchorage and I share that view.
My brother, who can be uncooperative and downright stubborn, has been a resident since June 2022. He is kept warm, comfortable, well fed and is respected by the staff. Any incident or news about him is communicated to me immediately. After years of constant care provided by my wife and myself, I feel totally confident that he is in the best place and safe. At last, we can relax and enjoy our retirement.
The Anchorage is a welcoming home and I wish all the staff well under its new ownership.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you for your review. Your comments are very much appreciated, and I have passed these onto our teams.


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Review from Dennis N (Son of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home looked after my mother so well since she has been a resident.
But more so towards the end of 2023, and the start of this year since her health has deteriorated.
The updates and help with booking wheelchair transport for hospital visits had been above and beyond.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you for your lovely comments. We are forever grateful for your all support that you gave all the teams.


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Review from J H (Sister of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister received great care whilst at The Anchorage. She had been very well looked after and was very happy there, I am very grateful for the care and attention given to her. The home has always been very responsive and managed to anticipate all her needs, whilst keeping me fully up to speed. I would
highly recommend The Anchorage.

Reply from Kate Wyatt, Administrator at The Anchorage

Thank you so much for your feedback. we really do appreciate the time that you have taken to leave us a review. We are so pleased that your sister enjoyed her stay with us and hope to welcome her back in the future.


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Review from Pauline C (Niece of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Welcomed by a friendly staff team and given advice about finding a vase for flowers I had brought for my aunt.

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Review from Jill R (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Appear to be supportive and caring, in particular the activities manager. Overall, very on point with medical care and liaison with GP. My mother feels safe and well cared for and has a better quality of life for being at The Anchorage.

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Review from N C (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the amazing Anchorage family enough. They have all cared for my dad in such a special way and made his transition from independent living so much easier for him to bear. For us visiting, we have always been made to feel very welcome and included, which for me, in particular, was overpoweringly
amazing. Always there to answer questions, solve problems and give support. A wonderful team giving generously with their time, their care and their love. Thank you.

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Review from Christopher B (Cousin of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review can be summarised by my ratings. In short, if/when I have to enter a care home, I would be content with The Anchorage.

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Review from Alan A (Son-in-law of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care team to really understand the needs of my relative and go more than the extra mile to look after her needs.

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Review from Angie L (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident in The Anchorage Care Home for six months. She had been treated really well during that time. All carers were kind, attentive and considerate to my mum. They had all taken the time to get to know my mum really well and were always able to answer any questions we asked and we were
always kept informed of any developments or appointments.
As a regular visitor, I was made to feel really welcome by all staff including, amongst others, office staff, activities staff, catering staff, cleaning staff, carers and also the management staff.
The Anchorage is always spotlessly clean and the grounds are beautiful.
I found it really hard to take the decision to place my mum into a care home. However, it is of great consolation to me to know my mum was treated with such kindness and with such amazing care in her last months. I would not hesitate to recommend this care home.

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Review from Adrian B (Son of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Went above and beyond helping my mother whilst deteriorating in old age.

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Review from Susan B (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and attention given to my 102-year-old mother have always been caring and totally professional.
The Anchorage grounds and whole environment are pleasant and relaxing for residents and visitors.
The team have excelled themselves in dealing with Covid. They have worked really hard in keeping
the residents engaged and as well as safe and well, and we have always been kept informed as to what is happening.
We are absolutely confident in the way she is looked after, and she is very happy at The Anchorage.

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Review from Pauline H (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Under very difficult conditions due to Covid-19 regulations and concerns, all of the members of staff at The Anchorage continue to give the best possible quality of care. This care is given with good humour and kindness. I am also grateful for the open and regular communication we receive - we have
been kept fully informed on testing, vaccination etc.


In summary, I cannot speak highly enough of the care my mother has received, and the huge efforts that have been made to keep up the morale of the residents when their families were unable to visit.


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Review from Tania B (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am constantly surprised by the care and concern shown to my mother by the staff at The Anchorage. They try so hard to ensure she has everything she needs, and are gentle and encouraging to her. They unfailingly keep me in the loop when there are changes I need to know about. All in all, it was a happy
day for both my mother and me when she joined The Anchorage family.

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Review from Helen F (Father of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my parents moved to The Anchorage, the care and support they have been given are of such a high standard.
The staff are so kind and understanding, nothing is too much trouble.
Excellent communication from the management team to residents and family members.
My father speaks very highly of
all the team.
The past year has been a very challenging time for everyone, but the resident's health and safety have always come first.

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Review from Gwen P (Resident) published on 11 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A Covid free and safe environment with delightful staff, friendly, respectful of privacy and dignified, cheerful and personable people, carers, cleaners, odd jab man/gardener. Everyone is so polite and considerate, understanding and very careful when I had to be in isolation when first admitted.

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Review from M A (Resident) published on 10 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care.
Nothing too much trouble.
Accommodation and food are excellent.
Treated with dignity.

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Review from N H (Daughter of Resident) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Anchorage care home is a really lovely place for my father to now be living. All of the staff and carers do a truly fantastic job looking after everyone, especially during the current pandemic we find ourselves in! I am very happy with my father's care at The Anchorage.

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Review from Jean C (Daughter of Resident) published on 22 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97 year old Mum has been at The Anchorage since September 2020 during which time she has received exemplary care. The staff are always cheerful and nothing seems to be too much trouble. The home has managed the added challenges of the COVID pandemic in a very professional manner with the safety
of their residents as their primary concern. I am kept informed on any medical concerns and interventions; they are very proactive to get professional input where deemed necessary. The overall environment is very pleasant with the grounds well cared for. Mum is very comfortable at the home and I have peace of mind that she is being well cared for.

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Review from S F (Daughter of Resident) published on 21 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally a very good, welcoming, friendly and comfortable care home. Happy atmosphere, approachable management, tidy property and grounds. Genuine concern for mental health.
The only criticism would be the food. Although this would never likely match the 'home cooking' that the older residents would
always have been used to. Otherwise really first-class - well done! March 2020 to date their handling of COVID-19 has been exemplary.

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for The Anchorage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 45 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for The Anchorage is calculated as follows: ( (452 Excellents x 5) + (57 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 517 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Anchorage is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 45 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 18 Apr 2025

The rooms are available at WSCC funding or at Private rate


Awards / Recognitions (1)

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Meet the Team (4)

Paula

Paula Upton-Cox

Job Title: Deputy Care Manager

Joined: 2013

I started working on the domestic team at The Anchorage in 2013. I soon realised that my passion for caring for the elderly could be fulfilled better in a care role, so I joined the care team in 2017.


I went on to complete my NVQ Level 3 in Health & Social Care and had my promotion to Deputy Care Manager in 2022.


In my spare time, I enjoy walking my dog Dexter and having family time.


Gemma

Gemma Jackson

Job Title: Head of Compliance

Joined: 2024

I joined PCG in April 2024 as the Head of Compliance, responsible for supporting all our homes to meet all the regulations and provide outstanding care. I previously worked at CQC and have a real passion for working with older people and having their voices heard and experiences the best they can be. I have 3 children and a French bulldog and am training to be a Psychotherapist.


Kate

Kate Wyatt

Job Title: Care Home Administrator/ Carehome.co.uk Champion

Joined: 1997

Kate has been working in the care sector for 27 years. She has worked in all areas of care from Domically Care to working as a Deputy Care Manager. Kate now works as an Administrator and uses the knowledge that she has gained over the years to support the Team. It's obvious to anyone that Kate has a clear passion for caring for the elderly and likes to be in the heart of the home.


In her spare time, Kate enjoys looking after her Horses and Dog Selly and is very much a family lady.


Angela

Angela Driver

Job Title: Care Home Administrator

Joined: 2022

I've been in Administration roles for 29 years. I have a HNC in Computing. I came to work at The Anchorage part-time 2 years ago in March. I very much enjoy my role at The Anchorage and take pride in my work.


In my spare time, I enjoy walking my Puppy Reggie and spending time with my 2 children.