The Anchorage

Coombelands Lane, Pulborough RH20 1AG
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9.8 93 Reviews
  • The Anchorage, Pulborough
Situated close to all amenities of Pulborough, The Anchorage is set in beautifully maintained and peaceful grounds enjoying views towards the South Downs. The home provides residential care in 36 single rooms, many with garden views and all with en-suite facilities. In addition to extensive communal areas for the use of residents, their families and friends, the gardens provide a charming space in which to relax in the summer months.

A strong management team and a well-equipped and modern care environment support the fully trained and experienced care teams.
An in-house team of chefs specialise in traditional home cooking with menus that offer a range of choice using, wherever possible, produce from the fruit and vegetable garden. Carers encourage all residents to invite friends and family to join them for lunch, morning coffee or afternoon tea.

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Care Provided by The Anchorage

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paula Upton-Cox (Deputy Care Manager)
  • Admission Criteria
    • Proposed Residents, their families or their advocates, as appropriate, will be informed of the legal, financial and administrative arrangements of the admission, including the details of fees and any other charges. Agreement will then be reached as to who will be responsible for the management of the proposed Resident's finances and fee account, before admission is agreed and takes place. This will include whether the person is eligible for NHS Continuing Healthcare for payment of fees. Local and National Government Agencies making placements will be required to deliver a written confirmation of the placement and its terms before the admission can take place.
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for The Anchorage

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • Hairdressing, Chiropody, Audiology, Ophthalmology are charged directly to the resident from these services.
  • (these prices are only a guideline, please contact The Anchorage to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Your encouraged to visit at anytime. Protected Mealtimes


  • Parking

  • Large Car park at the front and back of the property. Easy access. Free Parking


The Anchorage Reviews (93)

Total of 93, showing 61-80
9.8

The Anchorage has a Review Score of 9.8 (9.841) out of 10, based on 48 reviews in the last 2 years. Over all time The Anchorage has 93 reviews.

Overall Experience

  • 72
  • 21
  • 0
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Date Published

93
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29
48
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Review from Anne L (Respite Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I fully enjoyed my stay at The Anchorage, it has given me the confidence to be in my home to face new challenges.

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Review from Ann S (Respite Resident) published on 29 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The time I was at The Anchorage was a very pleasant time. All staff were kind and helpful, always smiling and making you feel special. The food was excellent and everything was kept fresh and clean and they all got on very well, no matter what time of day or night. Thank you all, stay safe.

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Review from C S (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at The Anchorage have been absolutely fantastic to my mother since she moved there a couple of years ago, but they have surpassed themselves during this lockdown. All credit to them for managing the awful circumstances in the best way, ensuring the safety and health of their residents at all
times. Well done!

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Review from D N (Daughter of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I are very pleased with our choice of care home - The Anchorage. The staff are caring in their job and always have a happy and positive attitude. Most importantly my mother is happy and content with her new home. This gives us great peace of mind.

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Review from E L (Respite Resident) assisted by family/friend published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I arrived I felt comfortable in the lovely room provided and views to the well-kept garden was a bonus. The staff were pleasant and friendly at the outset making me feel at home instantly. I would be happy to go back any time for respite.

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Review from Charles K (Son of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been resident at The Anchorage on a continual basis for approximately five years and is, for the most part, very happy.
She is lucky to have one of the best/largest rooms in the home and as she is spending most of her time there, she feels comfortable at the home. If she were in one of
the smaller rooms, she would be less so. The main issues we have experienced are related to staff turnover and sometimes shortages. Otherwise, her care is excellent.

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Review from P R (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so impressed with the care and help that our mother has received since she moved into The Anchorage. She loves the company of the other residents. She likes the food very much. She joins in with various activities. Her hair is washed and set every fortnight which she loves.
She feels very at
home here.

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Review from L B (Friend of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my former neighbour, I have always been very impressed with The Anchorage.
It is clean and bright. The staff are welcoming, smiley, helpful and most of all, my neighbour is extremely happy, content and settled there.

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Review from Michael C (Friend of Resident) published on 21 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Anchorage is a rural residential home for elderly care, which includes respite and end of life. There is a lovely atmosphere throughout the home which caters for 36 occupants. Individual rooms include a generous en-suite bathroom and wet room. The level of cleanliness is very high and maintained
on a daily basis. Meals are provided in own rooms for those who cannot eat in the dining area. Musical entertainment is a regular feature. Also, in-house quizzes are a popular feature. As well as being a regular visitor to a relative living here, I have been associated with The Anchorage for over 10 years as a coordinator for Local Community Transport in which time I organised many car and wheelchair journeys for residents. These journeys were sometimes for social purposes or medical destinations. This service is still available to all residents and a wheelchair accessible vehicle is available at low cost. With good management and devoted, caring staff what more could anyone want?

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Review from Leslie S (Son of Resident) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nestling in the back lanes of Pulborough, The Anchorage provides a quiet, safe haven for its residents.
My mother has lived there for the best part of three years now, the care and kindness she receives gives me peace of mind knowing that she is in a safe place.
The staff that I have come in contact
with (I call them staff but they are more than that), provide a loving, caring, and fulfilling way of life for all of the residents.
The food provided, which I have eaten, is both tasty and nutritious. The residence clean and homely.
I would have no hesitation in staying there myself (can't say better than that).

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Review from David P (Son-in-law of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was my first visit to see my mother-in-law, hence I feel I cannot answer any more than I have. All areas were particularly clean and all staff very attentive.

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Review from Amy P (Granddaughter of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home felt warm and inviting from the moment we arrived! The staff were friendly, helpful and clearly do a great job of looking after my nanny!

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Review from Marion S (Friend of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Of all the homes I visit, The Anchorage is by far the best. It is always so clean.
I cannot answer value for money as I visit as a friend and have no idea as to the fees.

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Review from Michael P (Nephew of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been visiting The Anchorage on a regular basis for a number of years. I have always found the environment to be pleasant, welcoming, clean and what I would wish for if I am ever in need of a placement in a care home.

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Review from R P (Son-in-law of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very caring home with friendly staff who are all prepared to go the extra mile to make the resident feel comfortable.

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Review from Beryl S (Respite Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During three weeks of respite care, I received kindness from everyone, including management.
The staff were always smiling and their care and consideration impeccable - friendly but not familiar.

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Review from Derek S (Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff well organised, trained and efficient handovers. Good routines e.g. Bath days.
Caring workers especially night staff, in particular, one lady. Good activities - most diligent in their role. Menu selections very good. Only irritant, call bell system.

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Review from Ralph B (Respite Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything during my short stay at The Anchorage was an eye opener. All the standards, food, attendance by the staff at all levels, cleanliness and facilities, in general, were of the highest.
If my health problems deteriorate further I shall be in no doubt where to ask for help. Meanwhile, I shall
treasure wonderful memories of a wonderful care home.
Congratulations to all.

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Review from David G (Friend of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I can't speak highly enough of the care our elderly friend and neighbour received over the past year in The Anchorage. She has now moved on to a nursing home for care due to a serious fall. The staff at The Anchorage are excellent and their constant care. Consideration and cheerfulness is
second to none. Plus the lovely food served every day and cups of tea etc throughout the day, even for visitors. The games and other interesting things going on are available to all the residents and are generally well attended which encourages them to mix well.

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Review from Jeanette H (Respite Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed respite care following head surgery.
I receive friendly care which respected my need for quiet time.
The food was good and nicely served in the attractive dining room.
There was no entertainment provided as the officer responsible was on leave the week I was in residence.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for The Anchorage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for The Anchorage is calculated as follows: ( (475 Excellents x 5) + (68 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 553 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Anchorage is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Mar 2025

The rooms are available at WSCC funding or at Private rate


Awards / Recognitions (1)

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Meet the Team (4)

Paula

Paula Upton-Cox

Job Title: Deputy Care Manager

Joined: 2013

I started working on the domestic team at The Anchorage in 2013. I soon realised that my passion for caring for the elderly could be fulfilled better in a care role, so I joined the care team in 2017.


I went on to complete my NVQ Level 3 in Health & Social Care and had my promotion to Deputy Care Manager in 2022.


In my spare time, I enjoy walking my dog Dexter and having family time.


Gemma

Gemma Jackson

Job Title: Head of Compliance

Joined: 2024

I joined PCG in April 2024 as the Head of Compliance, responsible for supporting all our homes to meet all the regulations and provide outstanding care. I previously worked at CQC and have a real passion for working with older people and having their voices heard and experiences the best they can be. I have 3 children and a French bulldog and am training to be a Psychotherapist.


Kate

Kate Wyatt

Job Title: Care Home Administrator/ Carehome.co.uk Champion

Joined: 1997

Kate has been working in the care sector for 27 years. She has worked in all areas of care from Domically Care to working as a Deputy Care Manager. Kate now works as an Administrator and uses the knowledge that she has gained over the years to support the Team. It's obvious to anyone that Kate has a clear passion for caring for the elderly and likes to be in the heart of the home.


In her spare time, Kate enjoys looking after her Horses and Dog Selly and is very much a family lady.


Angela

Angela Driver

Job Title: Care Home Administrator

Joined: 2022

I've been in Administration roles for 29 years. I have a HNC in Computing. I came to work at The Anchorage part-time 2 years ago in March. I very much enjoy my role at The Anchorage and take pride in my work.


In my spare time, I enjoy walking my Puppy Reggie and spending time with my 2 children.