The Anchorage

Coombelands Lane, Pulborough RH20 1AG
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9.8 93 Reviews
  • The Anchorage, Pulborough
Situated close to all amenities of Pulborough, The Anchorage is set in beautifully maintained and peaceful grounds enjoying views towards the South Downs. The home provides residential care in 36 single rooms, many with garden views and all with en-suite facilities. In addition to extensive communal areas for the use of residents, their families and friends, the gardens provide a charming space in which to relax in the summer months.

A strong management team and a well-equipped and modern care environment support the fully trained and experienced care teams.
An in-house team of chefs specialise in traditional home cooking with menus that offer a range of choice using, wherever possible, produce from the fruit and vegetable garden. Carers encourage all residents to invite friends and family to join them for lunch, morning coffee or afternoon tea.

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Care Provided by The Anchorage

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Paula Upton-Cox (Deputy Care Manager)
  • Admission Criteria
    • Proposed Residents, their families or their advocates, as appropriate, will be informed of the legal, financial and administrative arrangements of the admission, including the details of fees and any other charges. Agreement will then be reached as to who will be responsible for the management of the proposed Resident's finances and fee account, before admission is agreed and takes place. This will include whether the person is eligible for NHS Continuing Healthcare for payment of fees. Local and National Government Agencies making placements will be required to deliver a written confirmation of the placement and its terms before the admission can take place.
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for The Anchorage

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • Hairdressing, Chiropody, Audiology, Ophthalmology are charged directly to the resident from these services.
  • (these prices are only a guideline, please contact The Anchorage to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Your encouraged to visit at anytime. Protected Mealtimes


  • Parking

  • Large Car park at the front and back of the property. Easy access. Free Parking


The Anchorage Reviews (93)

Total of 93, showing 81-93
9.8

The Anchorage has a Review Score of 9.8 (9.841) out of 10, based on 48 reviews in the last 2 years. Over all time The Anchorage has 93 reviews.

Overall Experience

  • 72
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Date Published

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Review from J D (Daughter of Resident) published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother became a resident at The Anchorage in September 2016. As soon as she arrived, the staff worked hard to make her feel at home. They had redecorated her room and made sure it was ready for her arrival.
Every time I go to The Anchorage I feel grateful to the staff for their care of my mother.
They are also very caring to the families. One day some old friend came to visit my mother.
The staff prepared a private area for us and brought us tea and biscuits. Mum feels at home at The Anchorage and when I visit I do too!

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Review from Trevor H (Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A most enjoyable week. Staff were most caring.

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Review from Peter W (Cousin of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we have been pleased with the care, attention, general cleanliness, qualify of food and activities provided. The management listens and the staff are friendly and helpful. The overall ambience is good and residents do not sit around in a circle looking at each other, but have three pleasant,
informal seating areas and the grounds are lovely, especially in the warmer months.

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Review from John H (Husband of Resident) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Difficult to imagine how the standard of care and the accommodation could be bettered very civilised and professional. Visitors also speak favourably. We had the recommendation from a recent long-term resident.

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Review from Michael M (Resident) published on 30 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone seemed to do everything, especially at meal times. No-one came up to me to inquire as to my well-being during my visit. Treated very well by staff generally. I drink Earl Grey tea, no milk or sugar, and provided my tea bags, but the message didn't always get through.

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Review from A B (Daughter of Resident) published on 27 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just spent 2 weeks respite care at The Anchorage. She had a wonderful time, making new friends, being looked after and feeling safe and secure. The staff were all fantastic and always there to help if needed. Whilst my mother feels she's not quite ready yet for residential care, she is
keen to return again later in the year for a couple of weeks.

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Review from Glyndwr H (Husband of Resident) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but gratitude for the way they looked after my wife. She improved so much she came home. Although I had a care home nurse every day in April and May she had to go into the Petworth nursing home on June 1st. She passed away on 18th June after just 30 days.

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Review from R H (Brother of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister went into The Anchorage and the first thing that struck me was how friendly the staff were and the cleanliness. I said to my sister "It seems like a hotel more than a care home". She is very happy there. The food is excellent and the care is first class.

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Review from P P (Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Warm friendly environment. care workers very obliging and caring. Food good and wholesome. Mobility equipment readily available. TV interference sometimes, Wifi signal poor or none existent.

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Review from Roy F (Son of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were given a warm welcome when we first arrived at The Anchorage Care Home to undertake an initial assessment. This is run to excellent standards by well trained staff, who treat the residents with care, dignity and respect. The premises are well maintained and the food is excellent. Considerable
attention is given to providing the residents with entertainment that is appropriate to their needs, and also the staff maintain efficient working relationships with local healthcare professionals. I can thoroughly recommend The Anchorage Care Home.

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Review from Caroline M (Niece of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is comforting to know my aunt is very well looked after by everyone at her care home. She remains happy and I have every confidence in the care she receives.

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Review from Richard M (Nephew of Resident) published on 21 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a good clean establishment with friendly caring staff.

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Review from Angela R (Daughter of Resident) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had not visited many care homes prior to needing one swiftly to aid my mother who needed respite after a fortnight in hospital. Having looked at several I was relieved to find the Anchorage in the staff were so welcoming to me and instantly I felt supported and that my mother would be treated with
respect and kindness. The home exceeded my expectations everyone was patient, kind and professional. The meals were delicious the cleanliness in the rooms and in the general areas were faultless and fresh, and I can say my mum has returned home, refreshed, happy and healthy after all of the wonderful care she required.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for The Anchorage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for The Anchorage is calculated as follows: ( (475 Excellents x 5) + (68 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 553 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Anchorage is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Mar 2025

The rooms are available at WSCC funding or at Private rate


Awards / Recognitions (1)

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Meet the Team (4)

Paula

Paula Upton-Cox

Job Title: Deputy Care Manager

Joined: 2013

I started working on the domestic team at The Anchorage in 2013. I soon realised that my passion for caring for the elderly could be fulfilled better in a care role, so I joined the care team in 2017.


I went on to complete my NVQ Level 3 in Health & Social Care and had my promotion to Deputy Care Manager in 2022.


In my spare time, I enjoy walking my dog Dexter and having family time.


Gemma

Gemma Jackson

Job Title: Head of Compliance

Joined: 2024

I joined PCG in April 2024 as the Head of Compliance, responsible for supporting all our homes to meet all the regulations and provide outstanding care. I previously worked at CQC and have a real passion for working with older people and having their voices heard and experiences the best they can be. I have 3 children and a French bulldog and am training to be a Psychotherapist.


Kate

Kate Wyatt

Job Title: Care Home Administrator/ Carehome.co.uk Champion

Joined: 1997

Kate has been working in the care sector for 27 years. She has worked in all areas of care from Domically Care to working as a Deputy Care Manager. Kate now works as an Administrator and uses the knowledge that she has gained over the years to support the Team. It's obvious to anyone that Kate has a clear passion for caring for the elderly and likes to be in the heart of the home.


In her spare time, Kate enjoys looking after her Horses and Dog Selly and is very much a family lady.


Angela

Angela Driver

Job Title: Care Home Administrator

Joined: 2022

I've been in Administration roles for 29 years. I have a HNC in Computing. I came to work at The Anchorage part-time 2 years ago in March. I very much enjoy my role at The Anchorage and take pride in my work.


In my spare time, I enjoy walking my Puppy Reggie and spending time with my 2 children.